Author Archives: The Art of Service

Workload Toolkit Free

Workload Toolkit FreeThe Workload Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Workload in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Workload by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Workload toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $167.8 Get it now for just $99.0 ! Save $68.8 (41%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Workload and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Workload approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Workload Toolkit Includes the following 30 resources:
1.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
2.File: Building a Business Case.doc – Summary: For example, benefits like �improved customer satisfaction’ or �enhanced market image’ or �better employee morale’ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite �real’. Wordcount: 3630
3.File: 11 Service Report Description Template.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Service Reports. Wordcount: 1034
4.File: 02 Service Desk Skills.doc – Summary: For instance, a Service Desk Analyst on a Skilled or Expert Service Desk (Level 3 Apply) may also be applying the skill sets on the same responsibility level for IT operations, problem management, configuration management, and service level management in varying degrees. Wordcount: 2418
5.File: 08 Capacity Plan.doc – Summary: User profiles can be created to identify the demands of different roles in the process and how many people in each role is expected: a management role will probably have more rights in a process then a technician, but more technicians will likely be using the process at any given time. Wordcount: 2891
6.File: 01 Risk Management Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1609
7.File: 03 Security Audit Template.doc – Summary: Your use of this system constitutes your further agreement that you will not use the system in any way that would violate any law, or that would be inconsistent with any Company policy or standard including policies on Ethics, Harassment, Conflict of Interest, and standards for system security. Wordcount: 3211
8.File: 04 Release Packages.doc – Summary: The definition and scope of the release unit should be addressed in the Release Policy; this information is crucial for establishing release packages as a release package will define what release units will be part of the release. Wordcount: 1799
9.File: 01a Example Expenses Policy – Staffordshire University.pdf – Summary: In the event that an expense claim is contemplated in respect of an item not included in this manual, or an employee has a query relating to the payment of expenses under this policy, the matter should be referred in the first instance to their Faculty Pro Vice Chancellor or Service Director, who may thereafter refer to the Financial Director for guidance if required. Wordcount: 3195
10.File: 02 Implementation Plan_Project Plan.doc – Summary: Ultimately, we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1926
11.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
12.File: 01 Service Desk-Objectives and Goals.doc – Summary: While the majority of the shared knowledge will come through Problem Management, every process of the Service Lifecycle considers what knowledge is required by the Service Desk to support the end user as part of its development and improvement. Wordcount: 798
13.File: 01 Service Desk-Roles and Responsibilities.doc – Summary: The primary Service Desk Analyst role is that of providing first-level support through taking calls and handling the resulting Incidents or Service Requests using the Incident Management and Request Fulfillment processes in line with the Service Desk objectives. Wordcount: 963
14.File: 04 Service Desk-Example Job Description.doc – Summary: The Service Desk essentially becomes the face of the IT organization as the first point of contact, so it is important that it is run effectively and provides quality service to customers and end users. Wordcount: 443
15.File: 04 Service Desk-Implementation Plan & Project Plan.doc – Summary: Ultimately, we do want the new Service Desk to become the way things are done around here, so it may even be best not to set specific launch dates as this will set the expectation that from the given date all issues relating to the Service Desk will disappear (not a realistic expectation). Wordcount: 2170
16.File: AVMG5200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1867
17.File: CAP2900 Capacity Management Powerpoint.ppt – Summary: input for the other ITIL processes and other beneficiaries regarding the course to be taken by IT service provision Wordcount: 612
18.File: CONMGT3200 Implementation Plan_Project Plan.doc – Summary: An important point to remember is that if this process is to be implemented at the same time as other processes that it is crucial that both implementation plans and importantly timing of work is complementary. Wordcount: 2202
19.File: Service Desk – Roles and Responsibilities.doc – Summary: The primary Service Desk Analyst role is that or providing first-level support through taking calls and handling the resulting incidents or Service Requests using the Incident Reporting and Request Fulfillment processes, in line with the Service Desk objectives. Wordcount: 558
20.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
21.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
22.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
23.File: Service Acceptance Criteria.doc – Summary: Have all support arrangements been reviewed and revised � SLAs, SLRs, OLAs and contracts agreed, with documentation accepted by all teams (including suppliers, support teams, Supplier Management, development teams and application support)? Wordcount: 600
24.File: capacity v5.0.pdf – Summary: It is responsible for ensuring that the performance of all services, as detailed in the targets in the SLAs and SLRs, is monitored and measured, and that the collected data is recorded, analyzed and reported. Wordcount: 1380
25.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
26.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
27.File: Deployment Aspects to Assess.doc – Summary: Ability to predict and track the actual incident and problem volumes during deployment; this may require updating asset or user records with the date and time of installation or deployment to enable trend analysis Wordcount: 402
28.File: SD9200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new Service Desk to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the Service Desk will disappear (not a realistic expectation). Wordcount: 1995
29.File: SD9500 Objectives and Goals.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) on incidents and the cost per call) and IT Service Continuity Management (to the level of Service Desk support during a contingency situation). Wordcount: 641
30.File: Service Catalog 2.doc – Summary: ACME IT personnel who provide this service will function as part of a development team and will be expected to provide work products as required by the development project and to complete their work as required by the project schedule. Wordcount: 7167
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Workload.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Workload toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Workload
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Workload toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $167.8 Get it now for just $99.0 ! Save $68.8 (41%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 8.6 MB
Download Time: Full version
56k: ~20 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

Get More Information about Workload Toolkit Free

Tags: Service Desk, specific launch dates, Implementation Plan_Project Plan.doc, Wordcount, Service Desk Analyst, Summary, workload toolkit, primary Service Desk, Service Desk objectives, new Service Desk, realistic expectation, Desk Analyst role, Service Desk Skills.doc, service level management, service provision Wordcount, Service Desk support, problem management, Service Report Description, Complete Workload Toolkit, Service Continuity Management, Service Desk-Example Job, Service Desk-Implementation Plan, Report service level, Service Requests, Service Acceptance Criteria.doc, Service Improvement Program, Risk Management Policy.doc, incident management report, problem management metrics, Service Reports, Capacity Management Powerpoint.ppt, new process, List Price, Service Organization, Service Director, Workload approach, service provider, Service Desk-Objectives, Service Desk-Roles, quality service, Service Lifecycle, first-level support, Free Returns, �better employee morale, Satisfaction Guarantee, Request Fulfillment, Service Levels.doc, new business requirements, new business requirement

Category: Uncategorized

Workaround Toolkit Download

Workaround Toolkit DownloadThe Workaround Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Workaround in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Workaround by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Workaround toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $173.68 Get it now for just $99.0 ! Save $74.68 (43%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Workaround and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Workaround approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Workaround Toolkit Includes the following 30 resources:
1.File: Business Continuity Strategy.doc – Summary: This recovery options is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1630
2.File: 04 Service Management Process Definitions and Interfaces.doc – Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availability Wordcount: 3140
3.File: 04 Business Continuity Strategy.doc – Summary: This recovery option is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1972
4.File: 14 Known Error Template.doc – Summary: Known Errors can first be identified as incidents which have been handled over to Problem Management because the root cause is unknown or the impact is significant to render investigation. Wordcount: 1062
5.File: 01E Commercial Software Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1117
6.File: 01 Change Policy.doc – Summary: In the real world, IT change management is simply one change management process which may be at play in any scenario: change management processes owned and managed by customers, suppliers, and even internal processes for projects can also exist and require some interface with the IT change management process. Wordcount: 1968
7.File: 01 Service Desk-Objectives and Goals.doc – Summary: While the majority of the shared knowledge will come through Problem Management, every process of the Service Lifecycle considers what knowledge is required by the Service Desk to support the end user as part of its development and improvement. Wordcount: 798
8.File: 02 Service Desk-Knowledge Management.doc – Summary: Understanding that the end user has called in several incidents with the same symptoms and steps to resolution provides the Service Desk Analyst a clue that some other cause must be addressed, which may be out of scope for incident management but not for problem management. Wordcount: 1655
9.File: 02 Service Desk-Process.doc – Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933
10.File: 04 Service Desk-Implementation Plan & Project Plan.doc – Summary: Ultimately, we do want the new Service Desk to become the way things are done around here, so it may even be best not to set specific launch dates as this will set the expectation that from the given date all issues relating to the Service Desk will disappear (not a realistic expectation). Wordcount: 2170
11.File: 00 Service Desk-Introduction.docx – Summary: Ability to match end user’s concern/request with similar/past concerns/requests � For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384
12.File: 03 Process Mapping.docx – Summary: Analysis can be done on individual incidents over a time period and provide more detail, but for understanding how Value Add charts can be used effectively, collapsing incidents into meaningful categories is helpful: this allows us to delineate between hardware-based incidents and other type of incidents. Wordcount: 5975
13.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
14.File: Critical_Incident_Services.doc – Summary: The System Support plan also describes the impact of system failure (on users & business), the system topology (high level view of the various components), the support matrix (support arrangements for individual components as well as critical 3rd Party Application and Vendor information) and system dependencies (other systems that must be available for effective operation Wordcount: 1450
15.File: INC8200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1914
16.File: INC8500 Objectives and Goals.doc – Summary: Once developed an Incident Management process can be used to supply workarounds and also capture incidents before they are realised by the business or before they cause significant harm to the IT services being delivered. Wordcount: 405
17.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
18.File: Service Operation Processes Fact Sheet.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946
19.File: problem v5.pdf – Summary: Problem Management enables a better first time fix rate of Incidents at the Service Desk, achieved via the capture, retention and availability of Incident resolution and Work-around data within a knowledge database available to the Service Desk. Wordcount: 1339
20.File: Problem & Known Error Category Definition.doc – Summary: For Known Error tickets, it will be most likely that a Change Request has been raised to remove the known error; therefore this value may not be applicable in most cases and can therefore be ignored. Wordcount: 1336
21.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
22.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
23.File: PROB6500 Objectives and Goals.doc – Summary: Obvious links include Configuration Management (to verify configuration information and trends against configuration items) and Change Management (to check status of approved change progress that has been instigated to remove known errors). Wordcount: 400
24.File: Service Catalog 2.doc – Summary: ACME IT personnel who provide this service will function as part of a development team and will be expected to provide work products as required by the development project and to complete their work as required by the project schedule. Wordcount: 7167
25.File: Service Catalogue Management.pdf – Summary: Document Technical Service Catalogue information Develop self-help capabilities for documentation within the Service Catalogue Wordcount: 561
26.File: Business Impact Analysis.doc – Summary: Additional, experience has shown that the results from the BIA can be an extremely useful input for a number of other areas as well, and will give a far greater understanding of the service than would otherwise be the case. Wordcount: 390
27.File: Process Summary – Problem Management.doc – Summary: The procedures for problem management contain a number of the same activities as for the incident management process including recording, classification, updating, escalation, resolution and closure. Wordcount: 389
28.File: 01 Help Desk-Objectives and Goals.doc – Summary: While the majority of the shared knowledge will come through Problem Management, every process of the Service Lifecycle considers what knowledge is required by the Help Desk to support the end user as part of its development and improvement. Wordcount: 798
29.File: 02 Help Desk-Knowledge Management.doc – Summary: Understanding that the end user has called in several incidents with the same symptoms and steps to resolution provides the Help Desk Analyst a clue that some other cause must be addressed, which may be out of scope for incident management but not for problem management. Wordcount: 1655
30.File: 02 Help Desk-Process.doc – Summary: The intent of investigation and diagnosis at the Help Desk as a practice is obtaining enough information about the situation to determine the cause of the incident and make a determination if the incident can be resolved at the Help Desk or should be escalated to an n-line support team. Wordcount: 2927
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Workaround.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Workaround toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Workaround
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Workaround toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $173.68 Get it now for just $99.0 ! Save $74.68 (43%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 4.3 MB
Download Time: Full version
56k: ~10 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Workaround Toolkit Download

Tags: problem management, Wordcount, Summary, Service Desk, workaround toolkit, end user, incident management, management process, service desk analyst, incident management process, change management process, Known Error, Service Management Process, specific launch dates, Business Continuity Strategy.doc, Complete Workaround Toolkit, Help Desk, Service Catalogue Wordcount, new Service Desk, incidents, Service Desk-Knowledge Management.doc, incident management report, Service Desk-Implementation Plan, Service Operation Processes, Service Catalogue information, effective operation Wordcount, problem management metrics, Report service level, problem management contain, Service Lifecycle, knowledge management database, Service Catalogue Management.pdf, service agreement, Workaround approach, Known Error Template.doc, Help Desk Analyst, Known Error Database, List Price, ITSM Tool, n-line support, realistic expectation, Known Error Record, Known Error tickets, Free Returns, ITSM Tool Requirements.doc, final ITSM Tools, Satisfaction Guarantee, 01E Commercial Software, end users concerns, average resolution time

Category: Uncategorized

Work Order Toolkit Review

Work Order Toolkit ReviewThe Work Order Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Work Order in your organization with 8 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Work Order by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Work Order toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $48.73 Get it now for just $26.8 ! Save $21.93 (45%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Work Order and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Work Order approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Work Order Toolkit Includes the following 8 resources:
1.File: 05 Request for Change Template.doc – Summary: As a result, the creation of a consistent template for all requests for change is necessary and ensures that individual changes can be properly evaluated and aligned with business objectives. Wordcount: 1158
2.File: Service Operation Functions Fact Sheet.txt – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 2476
3.File: Service Operation Processes Fact Sheet.txt – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 4768
4.File: Example Contents of Change Documentation.doc – Summary: As a RFC proceeds through its lifecycle, the change document, related records and related configuration items are updates in the Configuration Management System, so there is visibility of status. Wordcount: 451
5.File: 12 Steps to a Successful Mobile Software Project.doc – Summary: When determining the best mobile device for your project you will want to consider screen size, data storage capacity, security, physical working environment, required hardware accessories such as barcode scanners, GPS, digital cameras, RFID, and the ability to upgrade the device with updated hardware and software components. Wordcount: 1123
6.File: Presentation 5 – Project Timing & Scheduling & PMBOK.ppt – Summary: Using the finish-to-start relationship can also be applied here and is sometimes more desirable when using a project management software package because unexpected results may be produced later on. Wordcount: 3424
7.File: TransitionPlanningSupport-Service Vailidation testing- Evaluation Presentation 1.ppt – Summary: Ensuring that the Service Transition and release plans are up to date Wordcount: 1144
8.File: Event Mgmt Mindmaps.txt – Summary: An event can be defined as any detectable or discernable occurrence that has significance for the management of the IT Infrastructure of the delivery of IT service and evaluation of the impact a deviation might cause to the services. Wordcount: 885
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Work Order.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Work Order toolkit:
1. Contains 8 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Work Order
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Work Order toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $48.73 Get it now for just $26.8 ! Save $21.93 (45%)

Unit Price: EUR 26.29
Total: EUR 26.29
Info plus 19% sales tax/VAT to EUR 26.29: EUR 5.00
EUR 31.29
Delivery: Download
File Size: Full version: 1.6 MB
Download Time: Full version
56k: ~4 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Work Order Toolkit Review

Tags: Work Order, work order toolkit, Work Order approach, Complete Work Order, List Price, Satisfaction Guarantee, Free Returns, Service Operation Functions, Technical Management function, Service Operation Processes, project management software, detailed technical skills, Known Error Record, physical working environment, Mobile Software Project.doc, related configuration items, data storage capacity, best mobile device, Wordcount, Summary, ready-to-use resources, documents, ready-to-use templates, wide variety, required templates, industry experts, Change Template.doc, real benefits, innovative set, valuable kit, individual changes, Change Documentation.doc, change document, electronic documents, Configuration Management, technical knowledge, permanent resolution, Mgmt Mindmaps.txt, Service Transition, EUR, Fact Sheet.txt, screen size, business objectives, software components, RFC proceeds, Download Time, consistent template, finish-to-start relationship, hardware accessories, ongoing operation

Category: Uncategorized

Work Instruction Toolkit Key Information

Work Instruction Toolkit Key InformationThe Work Instruction Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Work Instruction in your organization with 14 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Work Instruction by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Work Instruction toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $86.85 Get it now for just $46.9 ! Save $39.95 (46%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Work Instruction and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Work Instruction approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Work Instruction Toolkit Includes the following 14 resources:
1.File: 04 Release Packages.doc – Summary: The definition and scope of the release unit should be addressed in the Release Policy; this information is crucial for establishing release packages as a release package will define what release units will be part of the release. Wordcount: 1799
2.File: 02 Mapping Responsibilities.doc – Summary: This is particularly important if roles and responsibilities need to change, as they often will when a service provider is aiming for the kind of best practice model specified in ISO/IEC 20000. Wordcount: 1006
3.File: 02 Service Desk-Process.doc – Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933
4.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
5.File: security v4.doc – Summary: In addition, knowing what to do if there is a security problem has always been important, but until recently, it was assumed that employees and management would have time during a crisis to read their e-mail, attend emergency meetings and figure out what to do. Wordcount: 433
6.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
7.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
8.File: Deployment Aspects to Assess.doc – Summary: Ability to predict and track the actual incident and problem volumes during deployment; this may require updating asset or user records with the date and time of installation or deployment to enable trend analysis Wordcount: 402
9.File: ITSCM3500 Continuity Management Powerpoint.ppt – Summary: The unavailability for a longer period of time of IT service provision, which makes it necessary to switch to an alternative system and for which the actions to be taken are not part of daily routine. Wordcount: 1963
10.File: Gamification Project Communications Schedule Template .doc – Summary: The purpose of this framework is to overview the information needs, for identified communications audiences for each of the Project Stages. Wordcount: 2075
11.File: 02 Help Desk-Process.doc – Summary: The intent of investigation and diagnosis at the Help Desk as a practice is obtaining enough information about the situation to determine the cause of the incident and make a determination if the incident can be resolved at the Help Desk or should be escalated to an n-line support team. Wordcount: 2927
12.File: Service_Operation_Capability_Assessment_Questionnaire.docx – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 6952
13.File: Service Operation Lifecycle Phase Introduction Presentation.ppt – Summary: The audience must have been actively involved in determining the need for the communication and what they will do with the information. Wordcount: 682
14.File: Service Operation Lifecycle Stage Introduction Presentation.ppt – Summary: To ensure consistency in service transition, as will as ensuring stated requirements are met for the business and management, personnel from IT Operations Management must be involved in service transition as early as possible. Wordcount: 654
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Work Instruction.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Work Instruction toolkit:
1. Contains 14 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Work Instruction
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Work Instruction toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $86.85 Get it now for just $46.9 ! Save $39.95 (46%)

Unit Price: EUR 46.01
Total: EUR 46.01
Info plus 19% sales tax/VAT to EUR 46.01: EUR 8.74
EUR 54.75
Delivery: Download
File Size: Full version: 9.5 MB
Download Time: Full version
56k: ~22 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

Get More Information about Work Instruction Toolkit Key Information

Tags: work instruction toolkit, Wordcount, Summary, service transition, Work Instruction approach, Complete Work Instruction, n-line support, List Price, Change Management process, Free Returns, knowledge management database, Satisfaction Guarantee, Service Operation Lifecycle, Continuity Management Powerpoint.ppt, effective process management, Introduction Presentation.ppt, best practice model, n-line support team, ITSM Tool Requirements, Known Error Record, Gamification Project Communications, Maturity Model Integrated, Stage Introduction Presentation.ppt, Phase Introduction Presentation.ppt, generic capability levels, Help Desk, time, service provider, Service Desk-Process.doc, service quality, Service Desk, ready-to-use resources, documents, service provision, Release Packages.doc, Release Policy, release packages, release package, release units, information, release unit, ready-to-use templates, wide variety, required templates, Operations Management, solution information, Download Time, industry experts, real benefits, innovative set

Category: Uncategorized

Work Progress Toolkit Howto

Work Progress Toolkit HowtoThe Work In Progress Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Work In Progress in your organization with 9 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Work In Progress by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Work In Progress toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $53.84 Get it now for just $30.15 ! Save $23.69 (44%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Work In Progress and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Work In Progress approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Work In Progress Toolkit Includes the following 9 resources:
1.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
2.File: 14 Topgrading.doc – Summary: Despite the complexities of employment law, the answer is to focus on the fundamentals: (1) perform thorough job analysis; (2) write job descriptions with behavioral competencies; (3) use nondiscriminatory language in employment applications, topgrading forms and guides, job advertisements and interviews; (4) use legally sound job offer letters; (5) avoid negligent hiring and retention claims; (6) use safe managing and firing practices; and (7) follow guidelines on how to topgrade outside the United States. Wordcount: 5339
3.File: 03 Process Mapping.docx – Summary: Analysis can be done on individual incidents over a time period and provide more detail, but for understanding how Value Add charts can be used effectively, collapsing incidents into meaningful categories is helpful: this allows us to delineate between hardware-based incidents and other type of incidents. Wordcount: 5975
4.File: 04 Request For Change (RFC) Template.docx – Summary: For the purpose of this document, an RFC will be defined as a ticket to record information regarding any request that results in changes to the IT Infrastructure. Wordcount: 2783
5.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
6.File: CHG7800 Request For Change (RFC) Template.doc – Summary: For the purpose of this document, an RFC will be defined as a ticket to record information regarding any request that results in changes to the IT Infrastructure. Wordcount: 2417
7.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
8.File: ITSM Tool Requirements Template and Planner.doc – Summary: To successfully implement ITSM tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 8282
9.File: 02 Roles and Responsibilities-Topgrading.doc – Summary: It will show the total number of people you must hire or promote in order to end up with at least 90 percent A-Players, after replacing all those who turn out not to be A-Players. Wordcount: 4577
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Work In Progress.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Work In Progress toolkit:
1. Contains 9 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Work In Progress
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Work In Progress toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $53.84 Get it now for just $30.15 ! Save $23.69 (44%)

Unit Price: EUR 29.58
Total: EUR 29.58
Info plus 19% sales tax/VAT to EUR 29.58: EUR 5.62
EUR 35.20
Delivery: Download
File Size: Full version: 2.3 MB
Download Time: Full version
56k: ~5 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Work Progress Toolkit Howto

Tags: progress toolkit, ITSM Tool Requirements, work, itsm tools, ITSM Tool Requirements.doc, final ITSM Tools, Work In Progress, List Price, Satisfaction Guarantee, Free Returns, write job descriptions, thorough job analysis, Tourism Queensland.by MBF, Value Add charts, Wordcount, Tool Requirements Document.doc, knowledge management database, Tool Requirements Template, Progress approach, Summary, Complete Work, documents, ready-to-use resources, wide variety, hardware-based incidents, ready-to-use templates, individual incidents, required templates, real benefits, innovative set, time, industry experts, industry-wide shift, organization, time period, high-profile experts, nondiscriminatory language, offer letters, negligent hiring, United States, valuable kit, Process Mapping.docx, well-known companies, 1-Day workshop, employment law, employment applications, retention claims, meaningful categories, solution information, job advertisements

Category: Uncategorized

Wip Toolkit Free

Wip Toolkit FreeThe Wip Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Wip in your organization with 14 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Wip by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Wip toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $76.89 Get it now for just $46.9 ! Save $29.99 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Wip and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Wip approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Wip Toolkit Includes the following 14 resources:
1.File: 03 Security Audit Template.doc – Summary: Your use of this system constitutes your further agreement that you will not use the system in any way that would violate any law, or that would be inconsistent with any Company policy or standard including policies on Ethics, Harassment, Conflict of Interest, and standards for system security. Wordcount: 3211
2.File: Example Adams State College-Data Handling and Storage Policy.pdf – Summary: No primary records of any type belonging to Adams State College may be destroyed until they have met retention requirements established by ASC policies and public records law. Wordcount: 1958
3.File: Example-Uni of Massachusetts Records.pdf – Summary: Work with the Central Administrative Services and Campus records administrators to prepare and maintain a records management "manual" outlining procedures to: ensure the security of Original Records; protect irreplaceable or vital records from destruction; designate Official Records Custodians for new records; ensure that Original Records are organized in an efficient and accessible manner; ensure that Original Records are reviewed prior to disposal to determine whether they are archival records; transfer records, in whole or in part, from the Original Records Custodian to the appropriate archive; provide for periodic inventories of University Records; and assist campus departments in complying with these Standards and its Schedules. Wordcount: 5629
4.File: Environmental Architectures and Standards.doc – Summary: Generally fire detection but not suppression, although HSSD or VESDA multi-level alarm with auto FM200 (or alternative halon replacement) release on �double-knock’ detection may be included if business-critical systems are contained Wordcount: 1439
5.File: McKinsey Report.pdf – Summary: Data have become a torrent flowing into every area of the global economy.1 Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create, and communicate data in the age of the Internet of Things.2 Indeed, as companies and organizations go about their business and interact with individuals, they are generating a tremendous amount of digital �exhaust data,� i.e., data that Wordcount: 70206
6.File: Checklist for using iPads on your Network.doc – Summary: The Information Security Policies should state that mobile devices connecting to the organizations network must run a trusted operating environment (TOE), where unused or undesired functionality in software and operating systems is disabled. Wordcount: 1047
7.File: Example Business Case_Mobile Devices.doc – Summary: There are a large number of mobile devices available supporting a number operating systems including Windows Mobile (Microsoft), Symbian (Nokia), Blackberry OS (RIM), Android (Google), iOS (Apple) and WebOS (developed by Palm, now owned byHP). Wordcount: 1977
8.File: Guidelines on Cell Phone and PDA Security_ 68 page document.doc – Summary: Mobile handheld devices may also have specialized built-in hardware, such as a camera, a Global Positioning System (GPS) receiver, and reduced-size removable-media card slots, and employ a range of wireless interfaces, including infrared, Wireless Fidelity (Wi-Fi), Bluetooth, and one or more types of cellular interfaces. Wordcount: 19221
9.File: iPad_Business.pdf – Summary: iPad can securely access corporate services and protect data on the device. iPad provides strong encryption for data in transmission, proven authentication methods for access to corporate services, and hardware encryption for all data stored on the device. iPad also provides secure protection through the use of passcode policies that can be delivered and enforced over-the-air. Wordcount: 9667
10.File: iPad_MDM.pdf – Summary: These Mobile Device Manage- ment capabilities are built upon existing iOS technologies like Configuration Profiles, Over-the-Air Enrollment, and the Apple Push Notification service and can be integrated with third-party server solutions. Wordcount: 1494
11.File: iPhone_Business.pdf – Summary: iPhone can securely access corporate services and protect data on the device. iPhone provides strong encryption for data in transmission, proven authentication methods for access to corporate services, and hardware encryption for all data stored on the device. iPhone also provides secure protection through the use of passcode policies that can be delivered and enforced over the air. Wordcount: 9746
12.File: iPhone_MDM.pdf – Summary: These Mobile Device Manage- ment capabilities are built upon existing iOS technologies like Configuration Profiles, Over-the-Air Enrollment, and the Apple Push Notification service and can be integrated with in-house or third-party server solutions. Wordcount: 1508
13.File: Mobile Device Management Presentation.ppt – Summary: to the distribution of business data to mobile devices such as Wordcount: 1621
14.File: Mobile Device Security � Securing the Handheld, Securing the Enterprise_18 page paper.doc – Summary: Analyst firm IDC states that mobile device security software spending will grow from $70 million in 2003 to an estimated $993 million in 2008, a 70 percent year-on-year growth rate.6 During that same period, IDC expects an increase in both the number and sophistication of attacks targeted at mobile devices. Wordcount: 3652
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Wip.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Wip toolkit:
1. Contains 14 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Wip
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Wip toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $76.89 Get it now for just $46.9 ! Save $29.99 (39%)

Unit Price: EUR 46.01
Total: EUR 46.01
Info plus 19% sales tax/VAT to EUR 46.01: EUR 8.74
EUR 54.75
Delivery: Download
File Size: Full version: 12.8 MB
Download Time: Full version
56k: ~30 min.
DSL/Cable (1/8/16Mbit): ~2 / <1 / <1 min.

Get More Information about Wip Toolkit Free

Tags: wip toolkit, mobile device, Mobile Device Manage, Device Manage- ment, Complete Wip Toolkit, Manage- ment capabilities, third-party server solutions, Apple Push Notification, Push Notification service, corporate services, mobile device security, Original Records, mobile devices, Wordcount, Summary, Wip approach, Original Records Custodian, Mobile Device Management, public records law, Official Records Custodians, Campus records administrators, Mobile handheld devices, digital �exhaust data, device security software, Over-the-Air Enrollment, Information Security Policies, List Price, passcode policies, Security Audit Template.doc, iOS technologies, Free Returns, Satisfaction Guarantee, State College-Data Handling, number operating systems, Central Administrative Services, secure protection, authentication methods, global economy.1 Companies, Adams State College, Business Case_Mobile Devices.doc, VESDA multi-level alarm, hardware encryption, Configuration Profiles, alternative halon replacement, reduced-size removable-media card, strong encryption, smart energy meters, Enterprise_18 page paper.doc, year-on-year growth rate.6, Analyst firm IDC

Category: Uncategorized

Warranty Toolkit Alternative

Warranty Toolkit AlternativeThe Warranty Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Warranty in your organization with 26 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Warranty by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Warranty toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $155.54 Get it now for just $87.1 ! Save $68.44 (44%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Warranty and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Warranty approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Warranty Toolkit Includes the following 26 resources:
1.File: Technical Architecture.doc – Summary: Row_Definition=Model,Configuration Item Number,Manufacturer,District,Facility,Department,Current Status,Serial No,Description,Vendor,Networked (Y/N),Warranty Expiry Date,Availability Requirements,ISU Responsible,Division / Business Unit,Building,Level,Room #,Cost Center,Order Number,Purchase Date,Disposal Date,Installation Date,Maintenance Date,Warranty Reference,Maintenance Reference,Critical Configuration Item (Y/N),Unit,Section,Current User,Users Title,Phone,Invoice #,Purchase Price,Annual Maintenance Fee,AMF Amount,PC Levy,PC Levy Amount,Equipment Capital Injection Fee,ECI Amount,Proposed Retirement Date Wordcount: 2284
2.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
3.File: 06 Service Management Portfolios.doc – Summary: The business effectiveness of a service provider is largely dependent on the organization’s ability to obtain and managing information on a variety of subjects which can be used in marketing services, identify new service requirements, and improvements to services. Wordcount: 2042
4.File: 08 Service Definition.doc – Summary: They may find that their strength is in supporting a specific customer asset type, such as processes or financial assets; or they have greater competency in supporting all customer assets through a reporting service. Wordcount: 2654
5.File: The Evolving Service Catalog.docx – Summary: While we have presented real world commercial examples of wholesaler catalogs, there’s no reason that the same model cannot be used at the enterprise level or incorporated as a hybrid solution, ensuring that business applications customized for the enterprise can be identified and launched from an �application warehouse� on any compatible device. Wordcount: 3311
6.File: 04 Service Desk-Outsourcing Template.doc – Summary: 3.8.1 Beginning on the Effective Date and continuing for a period of one year from the expiration or termination of this Agreement, the CLIENT shall not, without the OUTSOURCER’s prior written consent (which consent may be withheld at the OUTSOURCER’s sole discretion), enter into any contract (including, but not limited to, an employment contract, facilities management contract or consulting contract) with (i) any employee or former employee of the OUTSOURCER who performed work under this Agreement within two years of such contract (an �OUTSOURCER Employee�) or (ii) any person, firm, corporation or enterprise by which the OUTSOURCER Employee is employed or with which such OUTSOURCER Employee is affiliated (including, but not limited to, as a consultant, shareholder, partner, officer or director) (�OUTSOURCER Employee’s New Firm�), whereby the OUTSOURCER Employee or OUTSOURCER Employee’s New Firm would provide to the CLIENT all or part of the services provided by the OUTSOURCER to the CLIENT under this Agreement. Wordcount: 4344
7.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
8.File: CONMGT4100 CMDB Design document.doc – Summary: Ability to support and hold information on CI’s that have a varying degree of complexity (from entire stand-alone systems (e.g Mainframe) to simple, single hardware items or software applications and all the associated relationships that are possible between them. Wordcount: 1048
9.File: CONMGT3800 Identification Guidelines.doc – Summary: If a Configuration Item is regarded as �slightly different� from a related CI, and if problems that would affect one are likely to flow through to the other (or changes to one should probably be made to the other) then using a �variant� is most likely acceptable. Wordcount: 674
10.File: INC8700 Incident Category Definition Document.doc – Summary: Request for the modification of an environment, product or service such as PC, Laptop, Mainframe, Network service or environment etc, only in respect to the removal or deletion of hardware or software. Wordcount: 2340
11.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
12.File: Service Operation Functions Fact Sheet.txt – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 2476
13.File: Service Operation Processes Fact Sheet.txt – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 4768
14.File: Service Strategy Fact Sheet.doc – Summary: An example may be a service whose fulfillment elements include a mainframe system and Frame Relay network that still supports business critical processes where the strategic direction of the organization is to retire the mainframe platform and source an MPLS (multi protocol label switching) WAN. Wordcount: 2059
15.File: Challenges, CSFs and Risks.doc – Summary: Customers depend on contracts as a means of implementing their own business strategy and achieving specific objectives, and as a means of allocating and managing most, if not all, operational risks associated with the business outcomes. Wordcount: 2123
16.File: License.txt – Summary: 1) The Licensor shall not be liable to the Licensee for any loss of profits, business opportunities or data, or any special, indirect or consequential losses or damages of any kind whatsoever, whether caused by the negligence of the Licensor or otherwise.2) In any case, the Licensor’s entire liability under any provision of this Licence shall not exceed the aggregate fees paid by the Licensee for this Licence. Wordcount: 1220
17.File: Service Desk Outsourcing template.doc – Summary: 3.8.1 Beginning on the Effective Date and continuing for a period of one year from the expiration or termination of this Agreement, the CLIENT shall not, without OUTSOURCER’s prior written consent (which consent may be withheld at OUTSOURCER’s sole discretion), enter into any contract (including, but not limited to, an employment contract, facilities management contract or consulting contract) with (i) any employee or former employee of OUTSOURCER who performed work under this Agreement within two years of such contract (an �OUTSOURCER Employee�) or (ii) any person, firm, corporation or enterprise by which the OUTSOURCER Employee is employed or with which such OUTSOURCER Employee is affiliated (including, but not limited to, as a consultant, shareholder, partner, officer or director) (�OUTSOURCER Employee’s New Firm�), whereby the OUTSOURCER Employee or OUTSOURCER Employee’s New Firm would provide to the CLIENT all or part of the services provided by OUTSOURCER to the CLIENT under this Agreement. Wordcount: 4203
18.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
19.File: SD9250 SD Outsourcing template.doc – Summary: 3.8.1 Beginning on the Effective Date and continuing for a period of one year from the expiration or termination of this Agreement, the CLIENT shall not, without OUTSOURCER’s prior written consent (which consent may be withheld at OUTSOURCER’s sole discretion), enter into any contract (including, but not limited to, an employment contract, facilities management contract or consulting contract) with (i) any employee or former employee of OUTSOURCER who performed work under this Agreement within two years of such contract (a �OUTSOURCER Employee�) or (ii) any person, firm, corporation or enterprise by which the OUTSOURCER Employee is employed or with which such OUTSOURCER Employee is affiliated (including, but not limited to, as a consultant, shareholder, partner, officer or director) (�OUTSOURCER Employee’s New Firm�), whereby the OUTSOURCER Employee or OUTSOURCER Employee’s New Firm would provide to the CLIENT all or part of the services provided by OUTSOURCER to the CLIENT under this Agreement. Wordcount: 4206
20.File: Service Catalog 1.doc – Summary: If the user Department has not purchased the Desktop Support Package, the Department is required to provide Novell client licenses for each user machine that will access the data storage, and install the ACME IT configuration of this client. Wordcount: 4442
21.File: Service Catalog 2.doc – Summary: ACME IT personnel who provide this service will function as part of a development team and will be expected to provide work products as required by the development project and to complete their work as required by the project schedule. Wordcount: 7167
22.File: Use of the Service Portfolio.txt – Summary: Phasing out of services is part of Service Transition to ensure that all commitments made to customers are duly fulfilled and service assets are released from contracts. Wordcount: 1144
23.File: Service Strategy Introduction Presentation.ppt – Summary: Design, develop and implement service management as a strategic asset and assisting growth of the organization Wordcount: 415
24.File: Presentation 5 – Business Relationship Management.ppt – Summary: of LOS and SLP to fulfill the needs of the Customer Portfolio. Wordcount: 666
25.File: Presentation 5- BPM & ROI.ppt – Summary: for customers and also to the company in terms of reduced costs such as Wordcount: 2396
26.File: 01 Business Justification document.doc – Summary: When an architecture is created, it must consider all aspects of its construction and impact to the enterprise, resulting in a documented specification of what the architecture is, what it does, its components (building blocks), and how the architecture can be used to fulfill enterprise objectives. Wordcount: 1271
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Warranty.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Warranty toolkit:
1. Contains 26 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Warranty
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Warranty toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $155.54 Get it now for just $87.1 ! Save $68.44 (44%)

Unit Price: EUR 85.45
Total: EUR 85.45
Info plus 19% sales tax/VAT to EUR 85.45: EUR 16.24
EUR 101.69
Delivery: Download
File Size: Full version: 5.4 MB
Download Time: Full version
56k: ~13 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Warranty Toolkit Alternative

Tags: OUTSOURCER Employee, Wordcount, facilities management contract, warranty toolkit, service, Summary, Service Management Portfolios.doc, new service requirements, employment contract, sole discretion, Complete Warranty Toolkit, Effective Date, Retirement Date Wordcount, �OUTSOURCER Employee�, New Firm�, Service Desk-Outsourcing Template.doc, New Firm, Evolving Service Catalog.docx, Warranty Expiry Date,Availability, Service Operation Processes, Service Operation Functions, Service Strategy, Service Desk Outsourcing, ITSM Tool, Technical Management function, List Price, business critical processes, ITSM Tool Requirements.doc, final ITSM Tools, knowledge management database, Free Returns, Cost Center,Order Number,Purchase, Date,Disposal Date,Installation Date,Maintenance, Unit,Section,Current User,Users Title,Phone,Invoice, Purchase Price,Annual Maintenance, CMDB Design document.doc, specific customer asset, Satisfaction Guarantee, world commercial examples, Amount,PC Levy,PC Levy, ITSM Tool Requirements, Novell client licenses, Business Justification document.doc, Amount,Equipment Capital Injection, Business Relationship Management.ppt, Fact Sheet Glossary.doc, Reference,Maintenance Reference,Critical Configuration, detailed technical skills, single hardware items

Category: Uncategorized

Warm Standby Toolkit Features

Warm Standby Toolkit FeaturesThe Warm Standby Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Warm Standby in your organization with 3 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Warm Standby by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Warm Standby toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $17.03 Get it now for just $10.05 ! Save $6.98 (41%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Warm Standby and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Warm Standby approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Warm Standby Toolkit Includes the following 3 resources:
1.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
2.File: itscm v4.doc – Summary: The goal for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 723
3.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Warm Standby.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Warm Standby toolkit:
1. Contains 3 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Warm Standby
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Warm Standby toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $17.03 Get it now for just $10.05 ! Save $6.98 (41%)

Unit Price: EUR 9.86
Total: EUR 9.86
Info plus 19% sales tax/VAT to EUR 9.86: EUR 1.87
EUR 11.73
Delivery: Download
File Size: Full version: 6.8 MB
Download Time: Full version
56k: ~16 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Warm Standby Toolkit Features

Tags: Warm Standby, warm standby toolkit, Warm Standby approach, Complete Warm Standby, Continuity Management process, overall Business Continuity, Business Continuity Management, business timescales, Satisfaction Guarantee, Free Returns, services facilities, List Price, Service Desk, Design Fact Sheet.doc, technical support, Known Error Record, documents, ready-to-use resources, wide variety, ready-to-use templates, EUR, industry experts, real benefits, innovative set, required templates, valuable kit, permanent resolution, electronic documents, itscm v4.doc, head start, clear path, valuable source, necessary templates, Download Time, File Size, sales tax/VAT, Unit Price, organization, Wordcount, Summary, implementation, blueprints, hand, confidence, understanding, min, systems, networks, applications, telecommunications

Category: Uncategorized

Vulnerability Toolkit Alternative

Vulnerability Toolkit AlternativeThe Vulnerability Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Vulnerability in your organization with 20 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Vulnerability by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Vulnerability toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $109.84 Get it now for just $67.0 ! Save $42.84 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Vulnerability and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Vulnerability approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Vulnerability Toolkit Includes the following 20 resources:
1.File: Business Continuity Strategy.doc – Summary: This recovery options is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1630
2.File: Risk Assessment Template.doc – Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 800
3.File: 04 Business Continuity Strategy.doc – Summary: This recovery option is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1972
4.File: 01 Risk Management Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1609
5.File: 06 Risk Assessment Questionnaire.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 2229
6.File: 12 Risk Assessment Template.doc – Summary: The document has been designed to support you in implementing or improving capabilities in Risk Management This section provides instructions for how to use this document properly and should be deleted before publication in your environment. Wordcount: 1194
7.File: 01 Information Security Policy.doc – Summary:  Contractual Documentation Preparing Terms and Conditions of Employment Using Non-Disclosure Agreements (Staff and Third Party) Misuse of Organization Stationery Lending Keys to Secure Areas to Others Lending Money to Work Colleagues Complying with Information Security Policy Establishing Ownership of Intellectual Property Rights Employing/Contracting New Staff Contracting with External Suppliers/other Service Providers Employees’ Responsibility to Protect Confidentiality of Data Confidential Personnel Data Respecting Privacy in the Workplace Handling Confidential Employee Information Giving References on Staff Checking Staff Security Clearance Sharing Employee Information with Other Employees Sharing Personal Salary Information Personnel Information Security Responsibilities Using the Internet in an Acceptable Way Keeping Passwords/PIN Numbers Confidential Sharing Organization Information with Other Employees Signing for the Delivery of Goods Signing for Work done by Third Parties Ordering Goods and Services Verifying Financial Claims and Invoices Approving and Authorization of Expenditure Responding to Telephone Enquiries Sharing Confidential Information with Family Members Gossiping and Disclosing Information Spreading Information through the Office �Grape Vine’ Using E-Mail and Postal Mail Facilities for Personal Reasons Using Telephone Systems for Personal Reasons Using the Organization’s Mobile Phones for Personal Use Using Organization Credit Cards Playing Games on Office Computers Using Office Computers for Personal Use HR Management Dealing with Disaffected Staff Taking Official Notes of Employee Meetings Staff Leaving Employment Handling Staff Resignations Completing Procedures for Terminating Staff or Contractors Obligations of Staff Transferring to Competitors HR Issues Other Recommending Professional Advisors Wordcount: 3245
8.File: CRAMM.doc – Summary: The CRAMM software uses the measures of risk determined during the previous stage and compares them against the security level (a threshold level associated with each countermeasure) in order to identify if the risks are sufficiently great to justify the installation of a particular countermeasure. Wordcount: 814
9.File: Example-Uni of Massachusetts Records.pdf – Summary: Work with the Central Administrative Services and Campus records administrators to prepare and maintain a records management "manual" outlining procedures to: ensure the security of Original Records; protect irreplaceable or vital records from destruction; designate Official Records Custodians for new records; ensure that Original Records are organized in an efficient and accessible manner; ensure that Original Records are reviewed prior to disposal to determine whether they are archival records; transfer records, in whole or in part, from the Original Records Custodian to the appropriate archive; provide for periodic inventories of University Records; and assist campus departments in complying with these Standards and its Schedules. Wordcount: 5629
10.File: itscm v5.0.pdf – Summary: The goal for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 1407
11.File: Problem Ticket Template.doc – Summary: Linked Record: Means that the field provides a button to allow the user to click on, which will take them to a list of records in the database, at which point they may choose a value to populate the field. Wordcount: 1804
12.File: InformationSecurityDRP.ppt – Summary: The metrics will be chosen to provide information on the state of the security program and the risk to the organization Wordcount: 523
13.File: ITSCM2800 Risk Assessment Template.doc – Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 889
14.File: BCM – Risk Assessment Questionnaire.doc – Summary: Does the scope of your risk assessment include an analysis of internal and external threats to confidential customer and consumer information as described in �.., of the ACME’s Rules and Regulations (Y/N)? Wordcount: 1480
15.File: AVMG6200 Availability Management Powerpoint.ppt – Summary: is the process of optimising the capability of the IT infrastructure and supporting the organisation to deliver a cost effective and sustained level of availability that enables the business to satisfy its objectives. Wordcount: 1183
16.File: Gamification Ideas, Examples and Options_ 145 page paper.docx – Summary: If a user has checked-in to a venue on more days (meaning only one check-in per day qualifies for calculating mayorship) than anyone else in the past 60 days, the check-ins are valid under Foursquare’s time and distance protocols, and they have a profile photo, they will be crowned "Mayor" of that venue, until someone else earns the title by checking in more times than the previous mayor. Wordcount: 56615
17.File: 02-1 Knowledge Discovery Development Process.doc – Summary: After understanding where the knowledge is located, who wants it and who has it and current modes of sharing, the next step in developing an organization’s capabilities in knowledge discovery is to provide the necessary tools, which can range from storing knowledge, locating knowledge, or simply monitoring transfer of knowledge. Wordcount: 5411
18.File: Guidelines on Cell Phone and PDA Security_ 68 page document.doc – Summary: Mobile handheld devices may also have specialized built-in hardware, such as a camera, a Global Positioning System (GPS) receiver, and reduced-size removable-media card slots, and employ a range of wireless interfaces, including infrared, Wireless Fidelity (Wi-Fi), Bluetooth, and one or more types of cellular interfaces. Wordcount: 19221
19.File: Mobile Device Security � Securing the Handheld, Securing the Enterprise_18 page paper.doc – Summary: Analyst firm IDC states that mobile device security software spending will grow from $70 million in 2003 to an estimated $993 million in 2008, a 70 percent year-on-year growth rate.6 During that same period, IDC expects an increase in both the number and sophistication of attacks targeted at mobile devices. Wordcount: 3652
20.File: Security Roles & Responsibilities.doc – Summary: Liaison with and offers strategic direction to related governance functions (such as Physical Security/Facilities, Risk Management, IT, HR, Legal and Compliance) plus senior and middle managers throughout the organization as necessary, on information security matters such as routine security activities plus emerging security risks and control technologies Wordcount: 3427
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Vulnerability.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Vulnerability toolkit:
1. Contains 20 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Vulnerability
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Vulnerability toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $109.84 Get it now for just $67.0 ! Save $42.84 (39%)

Unit Price: EUR 65.73
Total: EUR 65.73
Info plus 19% sales tax/VAT to EUR 65.73: EUR 12.49
EUR 78.22
Delivery: Download
File Size: Full version: 2.3 MB
Download Time: Full version
56k: ~5 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Vulnerability Toolkit Alternative

Tags: vulnerability toolkit, Risk Assessment Template.doc, Risk Assessment Questionnaire.doc, Business Continuity Strategy.doc, information security, Wordcount, Risk Management, Summary, mobile device security, Complete Vulnerability Toolkit, Sharing Organization Information, Information Personnel Information, Information Security Policy, Original Records, Information Security Policy.doc, Information Spreading Information, Risk Management Policy.doc, Sharing Confidential Information, information security matters, Sharing Employee Information, Staff Security Clearance, Confidential Employee Information, Business Continuity Management, Professional Advisors Wordcount, Original Records Custodian, business processes, Official Records Custodians, Organization Credit Cards, Campus records administrators, organization Wordcount, Employee Meetings Staff, Employing/Contracting New Staff, Employment Handling Staff, HR Management Dealing, Organization Stationery Lending, security software spending, Service Providers Employees, routine security activities, Staff Taking Official, service agreement, Services Verifying Financial, List Price, Data Confidential Personnel, Availability Management Powerpoint.ppt, immediate restoration, Central Administrative Services, 02-1 Knowledge Discovery, Vulnerability approach, records management, Work Colleagues Complying

Category: Uncategorized

Voi Toolkit Features

Voi Toolkit FeaturesThe Voi Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Voi in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Voi by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Voi toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Voi and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Voi approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Voi Toolkit Includes the following 30 resources:
1.File: Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regard to serviceability of the Service and its components. Wordcount: 1252
2.File: Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1216
3.File: Technical Architecture.doc – Summary: Row_Definition=Model,Configuration Item Number,Manufacturer,District,Facility,Department,Current Status,Serial No,Description,Vendor,Networked (Y/N),Warranty Expiry Date,Availability Requirements,ISU Responsible,Division / Business Unit,Building,Level,Room #,Cost Center,Order Number,Purchase Date,Disposal Date,Installation Date,Maintenance Date,Warranty Reference,Maintenance Reference,Critical Configuration Item (Y/N),Unit,Section,Current User,Users Title,Phone,Invoice #,Purchase Price,Annual Maintenance Fee,AMF Amount,PC Levy,PC Levy Amount,Equipment Capital Injection Fee,ECI Amount,Proposed Retirement Date Wordcount: 2284
4.File: Business Continuity Strategy.doc – Summary: This recovery options is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1630
5.File: Business Plan.doc – Summary: If there is current expenditure in the P&L for activities which may become redundant or obsolete with the introduction of this new project, indicate the P&L expense code and the monthly amount. Wordcount: 1654
6.File: Charging Policies.doc – Summary: IT needs to work with the business to help it reduce its cost of IT and be capable of adapting to any changes in IT usage which the business may make as a result of charging. Wordcount: 1063
7.File: Risk Assessment Template.doc – Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 800
8.File: Service-Based SLA.doc – Summary: The service based SLA is usually preferred by IT as it allows a single document to cover a single service for all end users of that service. Wordcount: 1108
9.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
10.File: 11 Service-Based SLA Template Example.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 2079
11.File: 12 Customer-Based SLA Template Example.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 2068
12.File: Building a Business Case.doc – Summary: For example, benefits like �improved customer satisfaction’ or �enhanced market image’ or �better employee morale’ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite �real’. Wordcount: 3630
13.File: 03 Telephone Skills Standards – Service Desk.doc – Summary: While performance measures like First Call Resolution may put considerable pressure on the Service Desk to contain all communications with the end-user to between the customer and the Service Desk, there are frequent times when incidents and service requests have to be referred or escalated to a subject matter expert outside the Service Desk. Wordcount: 2556
14.File: 04 Customer Service Standards – Service Desk.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1184
15.File: 11 Performance Management Process Checklist.doc – Summary: As part of that system, you will want to use this checklist to guide your participation in the Performance Management and Development Process. Wordcount: 2042
16.File: 13 360-Degree Feedback.doc – Summary: 360-degree feedback is a method and a tool that provides each employee the opportunity to receive performance feedback from his or her supervisor and four to eight peers, reporting staff members, coworkers and customers. Wordcount: 2278
17.File: 14 Topgrading.doc – Summary: Despite the complexities of employment law, the answer is to focus on the fundamentals: (1) perform thorough job analysis; (2) write job descriptions with behavioral competencies; (3) use nondiscriminatory language in employment applications, topgrading forms and guides, job advertisements and interviews; (4) use legally sound job offer letters; (5) avoid negligent hiring and retention claims; (6) use safe managing and firing practices; and (7) follow guidelines on how to topgrade outside the United States. Wordcount: 5339
18.File: Develop your leadership skills.doc – Summary: Thirdly, individuals bring into the group their own needs�not just the physical ones for food and shelter (which are largely catered for by the payment of wages these days) but also the psychological ones: recognition; a sense of doing something worthwhile; status; and the deeper needs to give to and receive from other people in a working situation. Wordcount: 7764
19.File: 02 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the Service and its components. Wordcount: 1800
20.File: 04 Business Continuity Strategy.doc – Summary: This recovery option is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1972
21.File: 02 Risk Management Framework.doc – Summary: Whilst the numeric rating scale should be applied consistently for each activity or project evaluated, the detailed descriptions contained in the table is provided as an example only and will need to be altered to suit the specific activity being assessed. Wordcount: 4040
22.File: 04 Business Impact Assessment.doc – Summary: For instance, a process and procedures document will provide background around a particular activity or deliverable, some considerations within the subject area, an example of its output, and room for the customer to create their own process, procedure, or deliverable. Wordcount: 1853
23.File: 06 Risk Assessment Questionnaire.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 2229
24.File: 07 IT Risk assessment scoresheet.doc – Summary: Low: e.g. system/application processes data that comprises less than 20% of the Bank’s assets, liabilities, income and/or expense. Wordcount: 651
25.File: 10 Conducting a Risk Management Review.doc – Summary: These costs fall into three broad categories: (1) property, income, lives, and other things of value damaged or destroyed in accidents; (2) the deterrence effects of potential accidental losses (the net benefits that could have been gained from activities no one undertook because they were judged to "risky"), and (3) the resources devoted to managing accidental losses (resources that could have been put to alternative uses had there been no possibility of any accidental losses, no loss exposures). Wordcount: 2768
26.File: 12 Risk Assessment Template.doc – Summary: The document has been designed to support you in implementing or improving capabilities in Risk Management This section provides instructions for how to use this document properly and should be deleted before publication in your environment. Wordcount: 1194
27.File: 01 Information Security Policy.doc – Summary:  Contractual Documentation Preparing Terms and Conditions of Employment Using Non-Disclosure Agreements (Staff and Third Party) Misuse of Organization Stationery Lending Keys to Secure Areas to Others Lending Money to Work Colleagues Complying with Information Security Policy Establishing Ownership of Intellectual Property Rights Employing/Contracting New Staff Contracting with External Suppliers/other Service Providers Employees’ Responsibility to Protect Confidentiality of Data Confidential Personnel Data Respecting Privacy in the Workplace Handling Confidential Employee Information Giving References on Staff Checking Staff Security Clearance Sharing Employee Information with Other Employees Sharing Personal Salary Information Personnel Information Security Responsibilities Using the Internet in an Acceptable Way Keeping Passwords/PIN Numbers Confidential Sharing Organization Information with Other Employees Signing for the Delivery of Goods Signing for Work done by Third Parties Ordering Goods and Services Verifying Financial Claims and Invoices Approving and Authorization of Expenditure Responding to Telephone Enquiries Sharing Confidential Information with Family Members Gossiping and Disclosing Information Spreading Information through the Office �Grape Vine’ Using E-Mail and Postal Mail Facilities for Personal Reasons Using Telephone Systems for Personal Reasons Using the Organization’s Mobile Phones for Personal Use Using Organization Credit Cards Playing Games on Office Computers Using Office Computers for Personal Use HR Management Dealing with Disaffected Staff Taking Official Notes of Employee Meetings Staff Leaving Employment Handling Staff Resignations Completing Procedures for Terminating Staff or Contractors Obligations of Staff Transferring to Competitors HR Issues Other Recommending Professional Advisors Wordcount: 3245
28.File: 02 Security Service Requirement.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Security Requirements.Wordcount: 1577
29.File: 03 Security Audit Template.doc – Summary: Your use of this system constitutes your further agreement that you will not use the system in any way that would violate any law, or that would be inconsistent with any Company policy or standard including policies on Ethics, Harassment, Conflict of Interest, and standards for system security. Wordcount: 3211
30.File: Building an Effective Information Security Policy.doc – Summary: There are of course various different options and points to think over here, such as do you want it to be accessible to everyone or do you want to password protect it and/or put it on a specific server port, can the contents of the external site (extranet) be seen by or published to the outside world, maintenance of systems and content, etc. so I would recommend it to keep things as simple as possible. Wordcount: 13098
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Voi.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Voi toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Voi
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Voi toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 2.9 MB
Download Time: Full version
56k: ~7 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Voi Toolkit Features

Tags: voi toolkit, Wordcount, Summary, Security Service Requirement.doc, Complete Voi Toolkit, Information Security Policy.doc, Business Continuity Strategy.doc, SERVICE LEVEL MANAGEMENT, SLA Template Example.doc, Customer Service Standards, Retirement Date Wordcount, Voi approach, Information Personnel Information, Information Spreading Information, Service Desk, Information Security Policy, Risk Management, service agreement, Sharing Organization Information, Professional Advisors Wordcount, Service Providers Employees, risk assessment, Effective Information Security, Performance Management Process, Sharing Employee Information, Service Desk.doc, Confidential Employee Information, business processes, Sharing Confidential Information, Risk Management Framework.doc, Staff Security Clearance, Risk Management Review.doc, Business Impact Assessment.doc, service management, accidental losses, Employee Meetings Staff, Employment Handling Staff, Risk Assessment Template.doc, Risk Assessment Questionnaire.doc, Risk assessment scoresheet.doc, Employing/Contracting New Staff, List Price, single service, Telephone Skills Standards, Security Audit Template.doc, Organization Credit Cards, service requests, HR Management Dealing, Disaffected Staff Taking, �better employee morale

Category: Uncategorized

Vital Business Function Toolkit Howto

Vital Business Function Toolkit HowtoThe Vital Business Function Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Vital Business Function in your organization with 13 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Vital Business Function by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Vital Business Function toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $77.77 Get it now for just $43.55 ! Save $34.22 (44%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Vital Business Function and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Vital Business Function approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Vital Business Function Toolkit Includes the following 13 resources:
1.File: Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regard to serviceability of the Service and its components. Wordcount: 1252
2.File: 02 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the Service and its components. Wordcount: 1800
3.File: AVMG5200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1867
4.File: AVMG5900 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the IT Service and its components. Wordcount: 1298
5.File: AVMG6300 Business Justification document.doc – Summary: The ability to cope with more changes at the business level will be directly impacted by how well IT Departments can reduce the amount of time in loss of service due to bad Availability Management planning. Wordcount: 999
6.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
7.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
8.File: availability v4.doc – Summary: Mean Time to Repair – MTTR: average time between the occurrence of a fault and service recovery (or the downtime). Wordcount: 657
9.File: availability v5.0.pdf – Summary: To optimize the capability of the IT Infrastructure, services and supporting organization to deliver a cost effective and sustained level of Availability that enables the business to satisfy its business objectives. Wordcount: 1490
10.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
11.File: Availability Management Presentation.ppt – Summary: Details of proactive availability techniques and measures that will be deployed to provide additional resilience to prevent/minimize the impact of component failures on the IT service availability. Wordcount: 1240
12.File: v0.1 itsm exam paper.doc – Summary: Generally for all processes look at objectives, scope, relationships and interfaces between the topics; terms of reference for feasibility studies; planning, management and implementation procedures; dependencies, staffing aspects an timing; post-implementation and audit procedures; benefits, costs and common problem areas; software tools; reporting for management control; mission statements; management metrics and key performance indicators; service sourcing issues. Wordcount: 615
13.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Vital Business Function.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Vital Business Function toolkit:
1. Contains 13 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Vital Business Function
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Vital Business Function toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $77.77 Get it now for just $43.55 ! Save $34.22 (44%)

Unit Price: EUR 42.72
Total: EUR 42.72
Info plus 19% sales tax/VAT to EUR 42.72: EUR 8.12
EUR 50.84
Delivery: Download
File Size: Full version: 8.3 MB
Download Time: Full version
56k: ~19 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

Get More Information about Vital Business Function Toolkit Howto

Tags: Vital Business Function, business function toolkit, Availability Requirements.doc, Wordcount, Complete Vital Business, Business Function approach, service, Summary, bad Availability Management, Business Continuity Management, Availability Management Presentation.ppt, AVMG6300 Business Justification, proactive availability techniques, List Price, Service Design Fact, Free Returns, Satisfaction Guarantee, Implementation Plan_Project Plan.doc, service sourcing issues, specific launch dates, Fact Sheet Glossary.doc, Known Error Record, key performance indicators, service availability, business timescales, business level, availability v4.doc, availability v5.0.pdf, business objectives, ready-to-use resources, service recovery, Service Desk, documents, wide variety, ready-to-use templates, required templates, management control, management metrics, industry experts, innovative set, real benefits, average time, Download Time, new process, realistic expectation, Capacity Management, valuable kit, organization, electronic documents, services facilities

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Vision Toolkit Howto

Vision Toolkit HowtoThe Vision Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Vision in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Vision by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Vision toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $170.69 Get it now for just $99.0 ! Save $71.69 (42%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Vision and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Vision approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Vision Toolkit Includes the following 30 resources:
1.File: 02 Data Warehouse Development Process.doc – Summary: One simple way of identifying what data objects are of most concern in your organization is to identify the subject of any existing or potential lists in the organization, such as a client list, a supplier list, an employee list, etc. Wordcount: 4712
2.File: Technical Architecture.doc – Summary: Row_Definition=Model,Configuration Item Number,Manufacturer,District,Facility,Department,Current Status,Serial No,Description,Vendor,Networked (Y/N),Warranty Expiry Date,Availability Requirements,ISU Responsible,Division / Business Unit,Building,Level,Room #,Cost Center,Order Number,Purchase Date,Disposal Date,Installation Date,Maintenance Date,Warranty Reference,Maintenance Reference,Critical Configuration Item (Y/N),Unit,Section,Current User,Users Title,Phone,Invoice #,Purchase Price,Annual Maintenance Fee,AMF Amount,PC Levy,PC Levy Amount,Equipment Capital Injection Fee,ECI Amount,Proposed Retirement Date Wordcount: 2284
3.File: Budgeting Guidelines.doc – Summary: This document will give a brief introduction to the budgeting process for Services and give guidelines for an effective method to set budget plans and monitor expenditure as the financial year progresses. Wordcount: 1313
4.File: Business Plan.doc – Summary: If there is current expenditure in the P&L for activities which may become redundant or obsolete with the introduction of this new project, indicate the P&L expense code and the monthly amount. Wordcount: 1654
5.File: Charging Policies.doc – Summary: IT needs to work with the business to help it reduce its cost of IT and be capable of adapting to any changes in IT usage which the business may make as a result of charging. Wordcount: 1063
6.File: Project Initiation.doc – Summary: This section summarizes any constraints that affect the scope of your project or how you carry out the project, e.g., project staff are only available during summer vacation, new system must interface with another system, requirements for external bodies affect the extent to which you can alter a process, etc. Wordcount: 1959
7.File: Project Scope.doc – Summary: The purpose of this section is to provide a preliminary view of the technical infrastructure, the interfaces and the data migration to support the << company name >> project. Wordcount: 2298
8.File: Working with Data in the Cloud.docx – Summary: While there may be other issues than cost, such as privacy or portability, which discourage the use of public clouds, the benefits shown through these characteristics will often support the development of a private cloud within the organization’s control. Wordcount: 3664
9.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
10.File: 03 Business and IT Service Mapping.doc – Summary: List the important activities and/or events that occur as part of the alternative path for this process, beginning with a note on where the alternative path breaks off from the standard path, and ending with a note on where the alternative path rejoins the standard path, if it does. Wordcount: 2460
11.File: 04 Service Management Process Definitions and Interfaces.doc – Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availability Wordcount: 3140
12.File: 05 Business Justification Template.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other. Wordcount: 1804
13.File: 08 Service Definition.doc – Summary: They may find that their strength is in supporting a specific customer asset type, such as processes or financial assets; or they have greater competency in supporting all customer assets through a reporting service. Wordcount: 2654
14.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
15.File: 09 Tool Requirements Template and Planner.doc – Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
16.File: 09 Organizational Change.doc – Summary: To ensure that motivation is retained, changes are accepted and the program stays on track to reach the desired long-term goals, those responsible for the change should plan for and target a range of goals, including short-term, medium-term and long-term wins. Wordcount: 2199
17.File: 13 360-Degree Feedback.doc – Summary: 360-degree feedback is a method and a tool that provides each employee the opportunity to receive performance feedback from his or her supervisor and four to eight peers, reporting staff members, coworkers and customers. Wordcount: 2278
18.File: 14 Topgrading.doc – Summary: Despite the complexities of employment law, the answer is to focus on the fundamentals: (1) perform thorough job analysis; (2) write job descriptions with behavioral competencies; (3) use nondiscriminatory language in employment applications, topgrading forms and guides, job advertisements and interviews; (4) use legally sound job offer letters; (5) avoid negligent hiring and retention claims; (6) use safe managing and firing practices; and (7) follow guidelines on how to topgrade outside the United States. Wordcount: 5339
19.File: Develop your leadership skills.doc – Summary: Thirdly, individuals bring into the group their own needs�not just the physical ones for food and shelter (which are largely catered for by the payment of wages these days) but also the psychological ones: recognition; a sense of doing something worthwhile; status; and the deeper needs to give to and receive from other people in a working situation. Wordcount: 7764
20.File: 05 Reciprocal Arrangements.doc – Summary: The service will only be provided if the office of the client is not capable of being used to provide an equivalent service. << include reasons why this could be the case, i.e. flood, fired etc. Wordcount: 3300
21.File: 02 Risk Management Framework.doc – Summary: Whilst the numeric rating scale should be applied consistently for each activity or project evaluated, the detailed descriptions contained in the table is provided as an example only and will need to be altered to suit the specific activity being assessed. Wordcount: 4040
22.File: 05 Risk Assessment and Control Form.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 1319
23.File: 01 Information Security Policy.doc – Summary:  Contractual Documentation Preparing Terms and Conditions of Employment Using Non-Disclosure Agreements (Staff and Third Party) Misuse of Organization Stationery Lending Keys to Secure Areas to Others Lending Money to Work Colleagues Complying with Information Security Policy Establishing Ownership of Intellectual Property Rights Employing/Contracting New Staff Contracting with External Suppliers/other Service Providers Employees’ Responsibility to Protect Confidentiality of Data Confidential Personnel Data Respecting Privacy in the Workplace Handling Confidential Employee Information Giving References on Staff Checking Staff Security Clearance Sharing Employee Information with Other Employees Sharing Personal Salary Information Personnel Information Security Responsibilities Using the Internet in an Acceptable Way Keeping Passwords/PIN Numbers Confidential Sharing Organization Information with Other Employees Signing for the Delivery of Goods Signing for Work done by Third Parties Ordering Goods and Services Verifying Financial Claims and Invoices Approving and Authorization of Expenditure Responding to Telephone Enquiries Sharing Confidential Information with Family Members Gossiping and Disclosing Information Spreading Information through the Office �Grape Vine’ Using E-Mail and Postal Mail Facilities for Personal Reasons Using Telephone Systems for Personal Reasons Using the Organization’s Mobile Phones for Personal Use Using Organization Credit Cards Playing Games on Office Computers Using Office Computers for Personal Use HR Management Dealing with Disaffected Staff Taking Official Notes of Employee Meetings Staff Leaving Employment Handling Staff Resignations Completing Procedures for Terminating Staff or Contractors Obligations of Staff Transferring to Competitors HR Issues Other Recommending Professional Advisors Wordcount: 3245
24.File: 03 Security Audit Template.doc – Summary: Your use of this system constitutes your further agreement that you will not use the system in any way that would violate any law, or that would be inconsistent with any Company policy or standard including policies on Ethics, Harassment, Conflict of Interest, and standards for system security. Wordcount: 3211
25.File: Building an Effective Information Security Policy.doc – Summary: There are of course various different options and points to think over here, such as do you want it to be accessible to everyone or do you want to password protect it and/or put it on a specific server port, can the contents of the external site (extranet) be seen by or published to the outside world, maintenance of systems and content, etc. so I would recommend it to keep things as simple as possible. Wordcount: 13098
26.File: 02 Business Plan.doc – Summary: As a customer, you can use the document AS IS, or modify the document to align with the goals, objectives, and guiding principles of your organization. Wordcount: 1212
27.File: 04 Project Initiation.doc – Summary: This section summarizes any constraints that affect the scope of your project or how you carry out the project, e.g. project staff is only available during summer vacation, new system must interface with another system, requirements of external bodies affect the extent to which you can alter a process etc. Wordcount: 2289
28.File: 05 Project Scope.doc – Summary: The purpose of this section is to provide a preliminary view of the technical infrastructure, the interfaces and the data migration to support the << company name >> project. Wordcount: 2762
29.File: 08 Charging Policies.doc – Summary: The purpose of this document is to provide the <> with background information and considerations related to a charging policy with the intent of developing an effective policy within the service environment. Wordcount: 1754
30.File: 02b EXAMPLE – Electronic-Mail and Voice-Mail Use Guidelines.doc – Summary: Although the company does not make a practice of monitoring these systems,�management reserves the right to retrieve the contents for legitimate reasons, such as to find lost messages, to comply with investigations of wrongful acts or to recover from system failure. Wordcount: 636
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Vision.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Vision toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Vision
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Vision toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $170.69 Get it now for just $99.0 ! Save $71.69 (42%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 3.1 MB
Download Time: Full version
56k: ~7 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Vision Toolkit Howto

Tags: Wordcount, vision toolkit, Summary, Information Security Policy.doc, Retirement Date Wordcount, Service Management Process, Sharing Organization Information, Professional Advisors Wordcount, Information Personnel Information, e.g. project staff, Complete Vision Toolkit, Information Spreading Information, Staff Checking Staff, Information Security Policy, Effective Information Security, Sharing Employee Information, Service Providers Employees, Confidential Employee Information, Project Initiation.doc, alternative path, Project Scope.doc, Sharing Confidential Information, Employee Meetings Staff, Employing/Contracting New Staff, Employment Handling Staff, Organization Credit Cards, List Price, Data Warehouse Development, availability Wordcount, Business Justification Template.doc, Business Plan.doc, Disaffected Staff Taking, Organization Stationery Lending, Data Confidential Personnel, specific customer asset, Cost Center,Order Number,Purchase, Risk Management Framework.doc, Purchase Price,Annual Maintenance, alternative path breaks, data migration, Date,Availability Requirements,ISU Responsible,Division, Date,Disposal Date,Installation Date,Maintenance, Unit,Section,Current User,Users Title,Phone,Invoice, Free Returns, Tool Requirements Template, Security Audit Template.doc, Amount,PC Levy,PC Levy, preliminary view, Data Respecting Privacy

Category: Uncategorized

Verification Toolkit Features

Verification Toolkit FeaturesThe Verification Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Verification in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Verification by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Verification toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $170.69 Get it now for just $99.0 ! Save $71.69 (42%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Verification and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Verification approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Verification Toolkit Includes the following 30 resources:
1.File: 03 IT Risk Assessment Planning.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 1513
2.File: 01D Operational Security Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 2980
3.File: 03 Security Audit Template.doc – Summary: Your use of this system constitutes your further agreement that you will not use the system in any way that would violate any law, or that would be inconsistent with any Company policy or standard including policies on Ethics, Harassment, Conflict of Interest, and standards for system security. Wordcount: 3211
4.File: 05 Request for Change Template.doc – Summary: As a result, the creation of a consistent template for all requests for change is necessary and ensures that individual changes can be properly evaluated and aligned with business objectives. Wordcount: 1158
5.File: Request for Change Form.doc – Summary: The purpose of this document is to provide the IT Organization and the business with the << insert purpose here >>. Wordcount: 334
6.File: 01 Communication Plan.doc – Summary: As a customer, you can use the document AS IS, or modify the document to align with the goals, objectives, and guiding principles of your organization. Wordcount: 1498
7.File: Example-Uni of Massachusetts Records.pdf – Summary: Work with the Central Administrative Services and Campus records administrators to prepare and maintain a records management "manual" outlining procedures to: ensure the security of Original Records; protect irreplaceable or vital records from destruction; designate Official Records Custodians for new records; ensure that Original Records are organized in an efficient and accessible manner; ensure that Original Records are reviewed prior to disposal to determine whether they are archival records; transfer records, in whole or in part, from the Original Records Custodian to the appropriate archive; provide for periodic inventories of University Records; and assist campus departments in complying with these Standards and its Schedules. Wordcount: 5629
8.File: 02 Mapping Responsibilities.doc – Summary: This is particularly important if roles and responsibilities need to change, as they often will when a service provider is aiming for the kind of best practice model specified in ISO/IEC 20000. Wordcount: 1006
9.File: 01 Service Desk-Policies Objectives & Scope.doc – Summary: A scope statement any bigger than half an A4 page may be too lengthy to read, lose the intended audience with detail, and not be clearly focused on answering the WHAT question for this process. Wordcount: 843
10.File: 00 Service Desk-Introduction.docx – Summary: Ability to match end user’s concern/request with similar/past concerns/requests � For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384
11.File: 06 Internal Audits.docx – Summary: Internal audits and management reviews are different methods with the same purpose: to allow the service provider to demonstrate the capabilities of the service management system and delivered services to effectively achieve service management objectives, service requirements, and ISO/IEC 20000 requirements. Wordcount: 2483
12.File: The R&D Management Toolkit Description.docx – Summary: The Art of Service has designed this toolkit to introduce Release and Deployment Management main concepts, as well as provide you with the tools to successfully create a workable Release and Deployment Management culture in your organization. Wordcount: 860
13.File: service v4.doc – Summary: Without this single point of contact an organisation would face major losses in time spent on looking for ways to fix issues and get help. Wordcount: 508
14.File: 01-45.doc – Summary: It translates the "need" in the Mission Need Statement into initial top_level requirements addressing such concerns as performance, supportability, physical and functional integration, human integration, security, test and evaluation, implementation and transition, quality assurance, configuration management, and in-service management. Wordcount: 1213
15.File: MAR04_Configuration Management Resource Listing 2.doc – Summary: �Configuration Management addresses the control of a changing IT infrastructure (standardization and status monitoring), identifying the configuration items (inventory, mutual links, verification, and registration), collecting and managing documentation about the IT infrastructure and providing information about the IT infrastructure to all other processes.� Wordcount: 468
16.File: SBMS-MSAP-FY04.doc – Summary: Requirements Management: Complete SAM Action Plan item for making explicit link from requirements to SBMS or other organizational documents; also, review and update training program as described in second bullet above. Wordcount: 469
17.File: CONMGT3400 Business and IT Service Mapping for CIs.doc – Summary: The purpose of this document is to provide relevant IT departments with an understanding of how the IT Services provided map to the Organizations business processes, to capture all the relevant configuration items that are involved in the delivery of the IT Services. Wordcount: 2513
18.File: CONMGT3500 Communication Plan.doc – Summary: The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. Wordcount: 157
19.File: CONMGT3600 Objectives and Goals.doc – Summary: Ensuring the large volumes of data from changes or when the process is first set up is accurately entered into the CMDB and that the entry is timely and not too late in order to deliver process benefits. Wordcount: 307
20.File: CONMGT3700 Conf. Process Manager.doc – Summary: Will compile and provide to management a variety of reports (including recommendations for actions to deal with current or foreseen problems and status reports that provide a summary of the status of all Configuration Items (CIs). Wordcount: 777
21.File: CONMGT4000 Verification and Audit Plan.doc – Summary: The primary benefit of automation is it will allow staff to focus on exceptions or �rogue� components without the need to check all the �acceptable� components (rules can be built into the audit tools to report on �rogue� components only). Wordcount: 436
22.File: CONMGT4300 Configuration Management Powerpoint.ppt – Summary: is the process that focuses on identifying, controlling, maintaining and verifying all physical components of the IT infrastructure and providing information to all other ITIL processes. Wordcount: 1223
23.File: CONMGT_TOC.doc – Summary: This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Configuration Management in your organization. Wordcount: 880
24.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
25.File: CSI Fact Sheet.doc – Summary: Step One – Define what you should measure: Talk to the business, find out what your customer’s needs are and discuss with IT Management how those needs can be met. Wordcount: 891
26.File: Service Operation Functions Fact Sheet.doc – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 1627
27.File: Service Operation Processes Fact Sheet.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946
28.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
29.File: TAOS Capability Maturity Model Integration Fact Sheet.doc – Summary: The staged model, which groups process areas into 5 maturity levels, was also used in the ancestor software development CMM, and is the representation used to achieve a "CMMI Level Rating" from a SCAMPI appraisal. Wordcount: 1790
30.File: TAOS Project Management Body of Knowledge Fact Sheet.doc – Summary: Containing three interlocking elements – knowledge, assessment, and improvement; the OPM3� standard is similar to the Capability Maturity Model Integration (CMMI) in that it develops upon the model of project management using the PMBOK� Guide – Third Edition as the accepted standard. Wordcount: 647
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Verification.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Verification toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Verification
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Verification toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $170.69 Get it now for just $99.0 ! Save $71.69 (42%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 5.7 MB
Download Time: Full version
56k: ~13 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Verification Toolkit Features

Tags: Wordcount, summary, verification toolkit, management, service, Fact Sheet.doc, service management, service management objectives, Original Records, configuration management, Complete Verification Toolkit, Maturity Model Integration, Capability Maturity Model, Management Toolkit Description.docx, configuration items, Change Management process, Service Desk-Policies Objectives, organization, Management main concepts, MAR04_Configuration Management Resource, Deployment Management culture, Configuration Management Powerpoint.ppt, service provider, Technical Management function, Service Desk analyst, Project Management Body, Service Operation Processes, Original Records Custodian, Service Operation Functions, Official Records Custodians, Service Improvement Program, Campus records administrators, business case document, records management, List Price, new business requirements, Communication Plan.doc, Organizations business processes, best practice model, Free Returns, Risk Assessment Planning.doc, Security Audit Template.doc, Operational Security Policy.doc, Knowledge Fact Sheet.doc, Mission Need Statement, initial top_level requirements, Satisfaction Guarantee, CSI Fact Sheet.doc, new business requirement, Central Administrative Services

Category: Uncategorized

Verification Audit Toolkit Download

Verification Audit Toolkit DownloadThe Verification And Audit Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Verification And Audit in your organization with 12 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Verification And Audit by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Verification And Audit toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $70.53 Get it now for just $40.2 ! Save $30.33 (43%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Verification And Audit and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Verification And Audit approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Verification And Audit Toolkit Includes the following 12 resources:
1.File: The R&D Management Toolkit Description.docx – Summary: The Art of Service has designed this toolkit to introduce Release and Deployment Management main concepts, as well as provide you with the tools to successfully create a workable Release and Deployment Management culture in your organization. Wordcount: 860
2.File: CONMGT3400 Business and IT Service Mapping for CIs.doc – Summary: The purpose of this document is to provide relevant IT departments with an understanding of how the IT Services provided map to the Organizations business processes, to capture all the relevant configuration items that are involved in the delivery of the IT Services. Wordcount: 2513
3.File: CONMGT3500 Communication Plan.doc – Summary: The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. Wordcount: 157
4.File: CONMGT3600 Objectives and Goals.doc – Summary: Ensuring the large volumes of data from changes or when the process is first set up is accurately entered into the CMDB and that the entry is timely and not too late in order to deliver process benefits. Wordcount: 307
5.File: CONMGT4000 Verification and Audit Plan.doc – Summary: The primary benefit of automation is it will allow staff to focus on exceptions or �rogue� components without the need to check all the �acceptable� components (rules can be built into the audit tools to report on �rogue� components only). Wordcount: 436
6.File: CONMGT_TOC.doc – Summary: This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Configuration Management in your organization. Wordcount: 880
7.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
8.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
9.File: config v4.doc – Summary: Status reports should be produced on a regular basis, listing, for all CIs under control, their current version and Change history. Wordcount: 682
10.File: config v5.0.pdf – Summary: A value is the quantifiable part of an attribute relationships made between C.I.s in the CMDB CI changes authorised, documented and traceable Acounting and control of physical assets but not relationships configuration of a product or system established at a specific point in time Wordcount: 1443
11.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
12.File: Example Service Asset & Configuration Plan Contents.doc – Summary: The management team and Configuration Management should decide what level of Configuration Management is required for the selected service or project that is delivering changes and how this will be achieved. Wordcount: 262
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Verification And Audit.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Verification And Audit toolkit:
1. Contains 12 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Verification And Audit
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Verification And Audit toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $70.53 Get it now for just $40.2 ! Save $30.33 (43%)

Unit Price: EUR 39.44
Total: EUR 39.44
Info plus 19% sales tax/VAT to EUR 39.44: EUR 7.49
EUR 46.93
Delivery: Download
File Size: Full version: 6.8 MB
Download Time: Full version
56k: ~16 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

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Tags: audit toolkit, Verification, Management Toolkit Description.docx, Configuration Management, Wordcount, Summary, Management main concepts, Deployment Management culture, List Price, Change Management process, Satisfaction Guarantee, relevant configuration items, Free Returns, Organizations business processes, Service Improvement Program, CMDB CI changes, business case document, Example Service Asset, business requirements C., Configuration Plan Contents.doc, business requirement B., Audit approach, Complete Verification, Operational Level Agreements, Known Error Record, Audit Plan.doc, audit tools, new business, time Wordcount, Service Mapping, documents, senior management, ready-to-use resources, service quality, management team, ready-to-use templates, wide variety, Service Transition, selected service, required templates, industry experts, relationships configuration, real benefits, innovative set, workable Release, valuable kit, extensive statement, Communication Plan.doc, VB IPAD, electronic documents

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Vbf Toolkit Download

Vbf Toolkit DownloadThe Vbf Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Vbf in your organization with 8 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Vbf by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Vbf toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $49.63 Get it now for just $26.8 ! Save $22.83 (46%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Vbf and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Vbf approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Vbf Toolkit Includes the following 8 resources:
1.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
2.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
3.File: availability v4.doc – Summary: Mean Time to Repair – MTTR: average time between the occurrence of a fault and service recovery (or the downtime). Wordcount: 657
4.File: availability v5.0.pdf – Summary: To optimize the capability of the IT Infrastructure, services and supporting organization to deliver a cost effective and sustained level of Availability that enables the business to satisfy its business objectives. Wordcount: 1490
5.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
6.File: Availability Management Presentation.ppt – Summary: Details of proactive availability techniques and measures that will be deployed to provide additional resilience to prevent/minimize the impact of component failures on the IT service availability. Wordcount: 1240
7.File: v0.1 itsm exam paper.doc – Summary: Generally for all processes look at objectives, scope, relationships and interfaces between the topics; terms of reference for feasibility studies; planning, management and implementation procedures; dependencies, staffing aspects an timing; post-implementation and audit procedures; benefits, costs and common problem areas; software tools; reporting for management control; mission statements; management metrics and key performance indicators; service sourcing issues. Wordcount: 615
8.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Vbf.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Vbf toolkit:
1. Contains 8 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Vbf
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Vbf toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $49.63 Get it now for just $26.8 ! Save $22.83 (46%)

Unit Price: EUR 26.29
Total: EUR 26.29
Info plus 19% sales tax/VAT to EUR 26.29: EUR 5.00
EUR 31.29
Delivery: Download
File Size: Full version: 8.1 MB
Download Time: Full version
56k: ~19 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

Get More Information about Vbf Toolkit Download

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Category: Uncategorized

Variance Toolkit Howto

Variance Toolkit HowtoThe Variance Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Variance in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Variance by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Variance toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $162.3 Get it now for just $99.0 ! Save $63.3 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Variance and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Variance approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Variance Toolkit Includes the following 30 resources:
1.File: 01 Understanding Data Warehousing.ppt – Summary: As part of its scope, a second presentation is available to introduce Data Analytics and Data Mining, which is related to the second step of Business Intelligence. Wordcount: 1002
2.File: Budgeting Guidelines.doc – Summary: This document will give a brief introduction to the budgeting process for Services and give guidelines for an effective method to set budget plans and monitor expenditure as the financial year progresses. Wordcount: 1313
3.File: 07 Category Definition.doc – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1613
4.File: Example-Uni of Massachusetts Records.pdf – Summary: Work with the Central Administrative Services and Campus records administrators to prepare and maintain a records management "manual" outlining procedures to: ensure the security of Original Records; protect irreplaceable or vital records from destruction; designate Official Records Custodians for new records; ensure that Original Records are organized in an efficient and accessible manner; ensure that Original Records are reviewed prior to disposal to determine whether they are archival records; transfer records, in whole or in part, from the Original Records Custodian to the appropriate archive; provide for periodic inventories of University Records; and assist campus departments in complying with these Standards and its Schedules. Wordcount: 5629
5.File: 01 Expense Policy (UK FORMAT).doc – Summary: Where an employee is on Company business but not staying away from home, the cost of an evening meal may be claimed against receipts if the following Inland Revenue limits are met: Wordcount: 4498
6.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
7.File: 03 Short Overview of Six Sigma.doc – Summary: So what is all the fuss about and the desire to get to Six Sigma�if my Pizza Shops delivers all Pizzas within 25 minutes, then we are there� BUT imagine your Pizza competition has a program in place to reach Six Sigma based around a target delivery time of 20 minutes. Wordcount: 1779
8.File: 04 Principles of Descriptive Analysis.docx – Summary: As a customer, you can use the document AS IS, or modify the document to align with the goals, objectives, and guiding principles of your organization. Wordcount: 1458
9.File: 04 Principles of Variation Analysis.docx – Summary: The two highest peaks on the chart correspond to the special cases found in the data chart; but there are a few plot points with rather high variances, such as day 8, 23, and 24. Wordcount: 2260
10.File: 06 Six Sigma Fact Sheet.doc – Summary: In order to be at a six sigma level you would have to deliver on time 99.9997% of the time. Wordcount: 834
11.File: 02 CSI Methods and Techniques.ppt – Summary: Plan – A check during process implementation or improvement activities serves as validation that process project objectives are being met and provide tangible evidence that benefits are being achieved from the investment of time, talent and resources to process initiatives. Wordcount: 3359
12.File: Six Sigma – Short Overview.doc – Summary: So what is all the fuss about and the desire to get to Six Sigma�if my Pizza Shops delivers all Pizzas within 25 minutes, then we are there� BUT � imagine your Pizza competition has a program in place to reach Six Sigma based around a target delivery time of 20 minutes. Wordcount: 1782
13.File: CHG8300 Category Definition.doc – Summary: A submitted change that has not been rejected, as the value of the change can be seen, however, the CAB or Change Manager is seeking additional clarity regarding specific points. Wordcount: 798
14.File: FIN10000 Budgetting Guidelines.doc – Summary: This document will give a brief introduction to the budgeting process for IT and give guidelines for an effective method to set budget plans and monitor expenditure as the financial year progresses. Wordcount: 1285
15.File: FIN9700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Financial Management process. Wordcount: 796
16.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
17.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
18.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
19.File: TAOS Telecom Operations Map (eTom) Fact Sheet.doc – Summary: The Enhanced Telecom Operations Map� (widely known as eTOM) is an ongoing TM Forum initiative to deliver a business process framework for use by service providers and their suppliers within the telecommunications industry. Wordcount: 1125
20.File: CSI – Principles.ppt – Summary: “We don’t need to change, we’ve always done it this way and its worked fine most of the time” Wordcount: 987
21.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
22.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
23.File: Capacity Management Presentation.ppt – Summary: Combining Component Capacity Management data into a set of integrated information that can be analyzed in consistent manner to provide details of the usage of all components of the services. Wordcount: 1005
24.File: Typical Contents of a Capacity Plan.doc – Summary: It could contain options for merging different services on a single processor, upgrading the network to take advantage of technological advances, tuning the use of resource or service performance, rewriting legacy systems, purchasing new hardware or software etc. Wordcount: 727
25.File: Demand Modeling.doc – Summary: Capacity planning also provides important information related to service demand by providing usage data and trend reporting largely from a technical component perspective (think bandwidth, resources, processing capacity etc. that carry a financial impact), and by tracking significant expected variances in demand related to strategic events such as product launches, entry into new markets and acquisitions or divestitures. Wordcount: 366
26.File: P2 -Suggested contents for Configuration Management Plan.doc – Summary: Reference to any configuration management systems or tools to be used with which links will be necessary Wordcount: 216
27.File: ISO IEC 20000 Presentation Chapters 6-10.ppt – Summary: All accounting practices used should be aligned to the wider accountancy practices of the whole of the service provider’s organization. Wordcount: 1080
28.File: Gamification Cost Reporting.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Gamification Project of Cost Reporting. Wordcount: 676
29.File: Gamification Ideas, Examples and Options_ 145 page paper.docx – Summary: If a user has checked-in to a venue on more days (meaning only one check-in per day qualifies for calculating mayorship) than anyone else in the past 60 days, the check-ins are valid under Foursquare’s time and distance protocols, and they have a profile photo, they will be crowned "Mayor" of that venue, until someone else earns the title by checking in more times than the previous mayor. Wordcount: 56615
30.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Variance.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Variance toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Variance
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Variance toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $162.3 Get it now for just $99.0 ! Save $63.3 (39%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 16.8 MB
Download Time: Full version
56k: ~39 min.
DSL/Cable (1/8/16Mbit): ~2 / <1 / <1 min.

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Variable Cost Toolkit Download

Variable Cost Toolkit DownloadThe Variable Cost Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Variable Cost in your organization with 7 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Variable Cost by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Variable Cost toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $40.43 Get it now for just $23.45 ! Save $16.98 (42%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Variable Cost and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Variable Cost approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Variable Cost Toolkit Includes the following 7 resources:
1.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
2.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
3.File: Service Strategy Fact Sheet.doc – Summary: An example may be a service whose fulfillment elements include a mainframe system and Frame Relay network that still supports business critical processes where the strategic direction of the organization is to retire the mainframe platform and source an MPLS (multi protocol label switching) WAN. Wordcount: 2059
4.File: finance v4.doc – Summary: IT Accounting is the set of processes that enable the IT organisation to account fully for the way its money is spent (particularly the ability to identify costs by Customer, by service, by activity). Wordcount: 557
5.File: financial v5.0.pdf – Summary: This results in reduced revenue but is not really a cost of implementation, as it is in the organization’s interest to identify and reduce inefficient use of IT resource. Wordcount: 1498
6.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
7.File: Financial Management Powerpoint.ppt – Summary: Service Valuation is used to help the business and the IT Service Provider agree on the value of the IT Service. Wordcount: 1510
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Variable Cost.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Variable Cost toolkit:
1. Contains 7 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Variable Cost
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Variable Cost toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $40.43 Get it now for just $23.45 ! Save $16.98 (42%)

Unit Price: EUR 23.01
Total: EUR 23.01
Info plus 19% sales tax/VAT to EUR 23.01: EUR 4.37
EUR 27.38
Delivery: Download
File Size: Full version: 6.8 MB
Download Time: Full version
56k: ~16 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

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Tags: Variable Cost, variable cost toolkit, Variable Cost approach, Complete Variable Cost, List Price, service, Satisfaction Guarantee, Service Improvement Program, Free Returns, business critical processes, business requirement B., business requirements C., Operational Level Agreements, Frame Relay network, Known Error Record, Define processes, Financial Management Powerpoint.ppt, new business, organization, Wordcount, Service Organization, Summary, Practitioner Agree, ready-to-use resources, Service Strategy, Service Provider, ready-to-use templates, documents, wide variety, Service Valuation, required templates, industry experts, VB IPAD, real benefits, Servicedocument IPAD.EN, innovative set, valuable kit, A. change, Fact Sheet.doc, electronic documents, EUR, finance v4.doc, mainframe platform, fulfillment elements, permanent resolution, financial v5.0.pdf, head start, strategic direction, Download Time

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Value Investment Toolkit Free

Value Investment Toolkit FreeThe Value On Investment Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Value On Investment in your organization with 3 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Value On Investment by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Value On Investment toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $16.75 Get it now for just $10.05 ! Save $6.7 (40%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Value On Investment and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Value On Investment approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Value On Investment Toolkit Includes the following 3 resources:
1.File: 01 Overview of Continual Improvement.ppt – Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes. Wordcount: 937
2.File: CSI Introduction Presentation.ppt – Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes Wordcount: 779
3.File: CSI Intro Presentation.ppt – Summary: Provide practical and user friendly documents for you to use within your organization, including a Continual Service Improvement Readiness Assessment. Wordcount: 940
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Value On Investment.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Value On Investment toolkit:
1. Contains 3 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Value On Investment
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Value On Investment toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $16.75 Get it now for just $10.05 ! Save $6.7 (40%)

Unit Price: EUR 9.86
Total: EUR 9.86
Info plus 19% sales tax/VAT to EUR 9.86: EUR 1.87
EUR 11.73
Delivery: Download
File Size: Full version: 5.3 MB
Download Time: Full version
56k: ~12 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Value Investment Toolkit Free

Tags: Value On Investment, investment toolkit, ITSM processes, Satisfaction Guarantee, Free Returns, List Price, individual activities, service quality, ITSM processes Wordcount, user friendly documents, CSI Introduction Presentation.ppt, Continual Service Improvement, CSI Intro Presentation.ppt, ready-to-use resources, Investment approach, wide variety, organization, EUR, Complete Value, templates, ready-to-use templates, Continual Improvement.ppt, industry experts, real benefits, innovative set, required templates, Readiness Assessment, electronic documents, valuable kit, clear path, valuable source, head start, necessary templates, File Size, sales tax/VAT, Download Time, Unit Price, Summary, implementation, blueprints, hand, confidence, min, understanding, effectiveness, management, structure, efficiency, awareness, version

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Value Money Toolkit Download

Value Money Toolkit DownloadThe Value For Money Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Value For Money in your organization with 16 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Value For Money by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Value For Money toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $90.85 Get it now for just $53.6 ! Save $37.25 (41%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Value For Money and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Value For Money approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Value For Money Toolkit Includes the following 16 resources:
1.File: ISO 20000 – Introduction Presentation.ppt – Summary: This part is based on �’best practice’ – when you are audited it is �’recommend’ that you use this best practice to perform your IT Service Management processes Wordcount: 546
2.File: ISO 20000 FAQs.doc – Summary: ISO 9000 is applied and used by all organizations in different sectors and industries and whilst it has certain attributes and benefits that are valuable to your existing commercial relationship, you should consider whether you wish to have a specific certification for the IT Service Management (ITSM) component of your business. Wordcount: 2809
3.File: Project Draft.doc – Summary: The purpose of this project is to implement IT Service Management processes and a supporting software tool to help enable IT&T align IT Services to the needs of the business in such a way that Ingeus can continue to meet the Key Priorities and Critical Success Factors as outlined in the Strategic Plan for 2004 � 2007. Wordcount: 2900
4.File: buscasetemplate.doc – Summary: Minimum content for this section: high level plan for achieving the desired outcome, with key milestones and major dependencies (eg interface with other projects); key roles, with named individual as the project’s owner; outline contingency plans eg addressing failure to deliver service on time; major risks identified and outline plan for addressing them; provider’s plans for the same, as applicable, skills and experience required. Wordcount: 3117
5.File: FIN9800 Financial Management Powerpoint.ppt – Summary: the accurate calculation of costs depends on optimal organisation and correct information from other ITIL processes, but also from non IT-services (e.g. facilities management) Wordcount: 939
6.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
7.File: TAOS Management of Risk (M_o_R) Fact Sheet.doc – Summary: M_o_R is a route map for risk management, bringing together principles, an approach, a set of interrelated processes, and pointers to more detailed sources of advice on risk management techniques and specialisms. Wordcount: 1040
8.File: TAOS o Management of Risk (M_o_R) Fact Sheet.doc – Summary: Having put in place these principles, approaches and processes, for them to be effective an organization needs to ensure that they are consistently applied across the organization and that their application undergoes continual improvement. Wordcount: 1106
9.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
10.File: Supplier Management- Roles & Responsibilities.doc – Summary: Performing contract or SLA reviews at least annually, and ensuring that all contracts are consistent with organizational requirements and standard terms and conditions wherever possible Wordcount: 315
11.File: ISO 20000 FAQ’s.doc – Summary: ISO 9000 is applied and used by all organisations in different sectors and industries and whilst it has certain attributes and benefits that are valuable to your existing commercial relationship, you should consider whether you wish to have a specific certification for the IT Service Management (ITSM) component of your business. Wordcount: 3065
12.File: Management Commitment & Co-ordination Presentation.ppt – Summary: A good report should include metrics that show the effectiveness, speed and predictability of a process to enable the audience to assess how well the process has been implemented. Wordcount: 2546
13.File: McKinsey Report.pdf – Summary: Data have become a torrent flowing into every area of the global economy.1 Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create, and communicate data in the age of the Internet of Things.2 Indeed, as companies and organizations go about their business and interact with individuals, they are generating a tremendous amount of digital �exhaust data,� i.e., data that Wordcount: 70206
14.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
15.File: Supplier Manager.doc – Summary: Performs contract or SLA reviews at least annually, and ensures that all contracts are consistent with organizational requirements and standard terms and conditions wherever possible Wordcount: 436
16.File: ISOIEC 20000 – Introduction Presentation.ppt – Summary: Your IT service is more likely to be chosen or renewed over that of a competitor that does not demonstrate ISO/IEC 20000 certification. Wordcount: 540
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Value For Money.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Value For Money toolkit:
1. Contains 16 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Value For Money
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Value For Money toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $90.85 Get it now for just $53.6 ! Save $37.25 (41%)

Unit Price: EUR 52.58
Total: EUR 52.58
Info plus 19% sales tax/VAT to EUR 52.58: EUR 9.99
EUR 62.57
Delivery: Download
File Size: Full version: 17.1 MB
Download Time: Full version
56k: ~40 min.
DSL/Cable (1/8/16Mbit): ~2 / <1 / <1 min.

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Value Chain Toolkit Features

Value Chain Toolkit FeaturesThe Value Chain Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Value Chain in your organization with 7 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Value Chain by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Value Chain toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $39.75 Get it now for just $23.45 ! Save $16.3 (41%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Value Chain and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Value Chain approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Value Chain Toolkit Includes the following 7 resources:
1.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
2.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
3.File: McKinsey Report.pdf – Summary: Data have become a torrent flowing into every area of the global economy.1 Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create, and communicate data in the age of the Internet of Things.2 Indeed, as companies and organizations go about their business and interact with individuals, they are generating a tremendous amount of digital �exhaust data,� i.e., data that Wordcount: 70206
4.File: Presentation 6- BPM Continual Improvement.ppt – Summary: Invoking a Six Sigma DMAIC project or conducting a Lean kaizen event will characterize the problems with the process, determine the process changes, and define the new process and standards of performance. Wordcount: 2489
5.File: Business Process Management-How to Scale your Process Documentation Initiative.docx – Summary: Your presentation should include: summary of the initiative & documentation results, recommendations for follow-up activities, the numerous quick wins that will likely have been identified as a result of visually capturing and then analyzing these processes together with the owners, supervisors, and SME’s. Wordcount: 2516
6.File: 02 Developing Enterprise Architecture.ppt – Summary: All principles have reason(s) for their existence (rationale), which is typically related to achieving business objectives and understanding impact (implication) for adopting the principle in system architectures. Wordcount: 1142
7.File: An Illustrated Guide to Knowledge Management.pdf – Summary: Although one of the goals is obviously individual learning on the part of the workshop participants, other colleagues not directly involved in the workshop or project should also be able to profit from any lessons learned. Wordcount: 24784
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Value Chain.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Value Chain toolkit:
1. Contains 7 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Value Chain
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Value Chain toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $39.75 Get it now for just $23.45 ! Save $16.3 (41%)

Unit Price: EUR 23.01
Total: EUR 23.01
Info plus 19% sales tax/VAT to EUR 23.01: EUR 4.37
EUR 27.38
Delivery: Download
File Size: Full version: 8.4 MB
Download Time: Full version
56k: ~20 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

Get More Information about Value Chain Toolkit Features

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