Author Archives: The Art of Service

Validation Toolkit Free

Validation Toolkit FreeThe Validation Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Validation in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Validation by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Validation toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $165.0 Get it now for just $99.0 ! Save $66.0 (40%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Validation and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Validation approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Validation Toolkit Includes the following 30 resources:
1.File: AS-BUILT Template.doc – Summary: The purpose of this document is to provide the IT Organization and the business with the << insert purpose here >>. Wordcount: 992
2.File: 03 Functional Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements and any relevant agreements that may impact on the service. Wordcount: 1966
3.File: 10 Service Changes.doc – Summary: As part of the training package for the Service Desk, the transition team should include relevant information regarding testing and acceptance of the release, specifically related to any incidents, problems, and known errors which the end-user may experience. Wordcount: 1488
4.File: 11 Performance Management Process Checklist.doc – Summary: As part of that system, you will want to use this checklist to guide your participation in the Performance Management and Development Process. Wordcount: 2042
5.File: 01 AS-BUILT Template.doc – Summary: This section provides a format for describing individual forms used in the application to gather and/or display data to the end-user. Wordcount: 1839
6.File: 14 Known Error Template.doc – Summary: Known Errors can first be identified as incidents which have been handled over to Problem Management because the root cause is unknown or the impact is significant to render investigation. Wordcount: 1062
7.File: 03 IT Risk Assessment Planning.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 1513
8.File: 05 Service Desk-Service Changes.doc – Summary: As part of the training package for the Service Desk, the transition team should include relevant information regarding testing and acceptance of the release, specifically related to any incidents, problems, and known errors which the end user may experience. Wordcount: 755
9.File: 02 CSI Methods and Techniques.ppt – Summary: Plan – A check during process implementation or improvement activities serves as validation that process project objectives are being met and provide tangible evidence that benefits are being achieved from the investment of time, talent and resources to process initiatives. Wordcount: 3359
10.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
11.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
12.File: 01-45.doc – Summary: It translates the "need" in the Mission Need Statement into initial top_level requirements addressing such concerns as performance, supportability, physical and functional integration, human integration, security, test and evaluation, implementation and transition, quality assurance, configuration management, and in-service management. Wordcount: 1213
13.File: qap1.doc – Summary: The purpose of the XXX YYYY Quality Assurance Plan – is to function as a guide to facilitate the establishment of Quality Assurance (QA) activities within processes and procedures used to deliver products and services in support of a programmatic office desktop/LAN computer environment and other activities performed by the YYYY team. Wordcount: 3597
14.File: CHG7500 Objectives and Goals.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) expected for major changes and IT Service Continuity Management (to verify proposed changes will not adversely influence the ability to recover service in the event of a major outage). Wordcount: 1941
15.File: CONMGT4100 CMDB Design document.doc – Summary: Ability to support and hold information on CI’s that have a varying degree of complexity (from entire stand-alone systems (e.g Mainframe) to simple, single hardware items or software applications and all the associated relationships that are possible between them. Wordcount: 1048
16.File: Service Operation Functions Fact Sheet.txt – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 2476
17.File: Service Operation Processes Fact Sheet.txt – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 4768
18.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
19.File: TAOS Capability Maturity Model Integration Fact Sheet.doc – Summary: The staged model, which groups process areas into 5 maturity levels, was also used in the ancestor software development CMM, and is the representation used to achieve a "CMMI Level Rating" from a SCAMPI appraisal. Wordcount: 1790
20.File: Service Transition Presentation.ppt – Summary: Roles and responsibilities for each stage of the Release and Deployment process. Wordcount: 288
21.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
22.File: CSI – Principles.ppt – Summary: “We don’t need to change, we’ve always done it this way and its worked fine most of the time” Wordcount: 987
23.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
24.File: DML & DS.doc – Summary: This document serves as a CHECKLIST FOR TOPICS TO CONSIDER WHEN LOOKING AT THE SELECTION OF AN AUTOMATED TOOL for the Release and Deployment Management process. Wordcount: 538
25.File: Availability Management- Roles & Responsibilities.doc – Summary: Creating, maintaining and regularly reviewing an AMIS and a forward-looking Availability Plan, aimed at improving the overall availability of IT services and infrastructure components, to ensure that existing and future business availability requirements can be met Wordcount: 367
26.File: Other CMDB Maintenance Considerations.doc – Summary: Example ways in which this automatic recording of changes could be implemented include automatic updating of the CMS when software is moved between libraries (e.g. from �acceptance test’ to �live’, or from �live’ to an �archive’ library), when the service catalogue is changed, and when a release is distributed. Wordcount: 653
27.File: 01 Big Data Development Process.doc – Summary: A scope statement any bigger than half an A4 page may be too lengthy to read, lose the intended audience with detail, and not be clearly focused on answering the WHAT question for this process. Wordcount: 4823
28.File: Business Process Management-How to Scale your Process Documentation Initiative.docx – Summary: Your presentation should include: summary of the initiative & documentation results, recommendations for follow-up activities, the numerous quick wins that will likely have been identified as a result of visually capturing and then analyzing these processes together with the owners, supervisors, and SME’s. Wordcount: 2516
29.File: 05 Help Desk-Service Changes.doc – Summary: As part of the training package for the Help Desk, the transition team should include relevant information regarding testing and acceptance of the release, specifically related to any incidents, problems, and known errors which the end user may experience. Wordcount: 754
30.File: ITSM Tool Requirements Template and Planner.doc – Summary: To successfully implement ITSM tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 8282
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Validation.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Validation toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Validation
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Validation toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $165.0 Get it now for just $99.0 ! Save $66.0 (40%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 7.5 MB
Download Time: Full version
56k: ~17 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

Get More Information about Validation Toolkit Free

Tags: Wordcount, summary, validation toolkit, term business process, ITSM Tool Requirements, appropriate complementary action�, management, service, management process, training package, relevant information, transition team, Performance Management Process, Complete Validation Toolkit, Service Continuity Management, Change Management process, Deployment Management process, quality assurance, Service Desk-Service Changes.doc, Service Operation Processes, Service Operation Functions, Service Transition Presentation.ppt, ITSM Tool Requirements.doc, Technical Management function, final ITSM Tools, process project objectives, AS-BUILT Template.doc, knowledge management database, Business Process Management-How, List Price, Known Error Template.doc, Availability Management- Roles, common understanding, Free Returns, end user, service management, Starter Kit, Starter Kit Document.doc, Tool Requirements Document.doc, Satisfaction Guarantee, Functional Specification Template.doc, Mission Need Statement, Fact Sheet.doc, CMDB Design document.doc, initial top_level requirements, Risk Assessment Planning.doc, �a sequence, business availability requirements, Known Error Record, XXX YYYY Quality

Category: Uncategorized

User Profile Toolkit Alternative

User Profile Toolkit AlternativeThe User Profile Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage User Profile in your organization with 8 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of User Profile by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the User Profile toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $47.86 Get it now for just $26.8 ! Save $21.06 (44%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of User Profile and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a User Profile approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete User Profile Toolkit Includes the following 8 resources:
1.File: 08 Capacity Plan.doc – Summary: User profiles can be created to identify the demands of different roles in the process and how many people in each role is expected: a management role will probably have more rights in a process then a technician, but more technicians will likely be using the process at any given time. Wordcount: 2891
2.File: 03 Perspectives on Requirements.docx – Summary: The customer’s perception of the service is consistent with the designed, and actual, performance of the service, but they have greater expectations on the service: in this circumstance, new expectations need to be set for the customer. Wordcount: 3627
3.File: Yoo_Media_1_tcm2-474.doc – Summary: YooMedia is the only iTV company in the UK to have products in operation across all four major DTV networks: Sky, Telewest, NTL and Freeview. Wordcount: 569
4.File: Service Strategy Fact Sheet.doc – Summary: An example may be a service whose fulfillment elements include a mainframe system and Frame Relay network that still supports business critical processes where the strategic direction of the organization is to retire the mainframe platform and source an MPLS (multi protocol label switching) WAN. Wordcount: 2059
5.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
6.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
7.File: Gamification Ideas, Examples and Options_ 145 page paper.docx – Summary: If a user has checked-in to a venue on more days (meaning only one check-in per day qualifies for calculating mayorship) than anyone else in the past 60 days, the check-ins are valid under Foursquare’s time and distance protocols, and they have a profile photo, they will be crowned "Mayor" of that venue, until someone else earns the title by checking in more times than the previous mayor. Wordcount: 56615
8.File: Service_Strategy_Capability_Assessment_Questionnaire.doc – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 4213
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for User Profile.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The User Profile toolkit:
1. Contains 8 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of User Profile
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the User Profile toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $47.86 Get it now for just $26.8 ! Save $21.06 (44%)

Unit Price: EUR 26.29
Total: EUR 26.29
Info plus 19% sales tax/VAT to EUR 26.29: EUR 5.00
EUR 31.29
Delivery: Download
File Size: Full version: 6.4 MB
Download Time: Full version
56k: ~15 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about User Profile Toolkit Alternative

Tags: User Profile, user profile toolkit, User Profile approach, Complete User Profile, service level metrics, List Price, Satisfaction Guarantee, Free Returns, problem management metrics, incident management report, effective process management, major DTV networks, average resolution time, business critical processes, Known Error Record, network availability report, Frame Relay network, Maturity Model Integrated, work load/performance trends, generic capability levels, Wordcount, Summary, User profiles, ready-to-use resources, profile photo, Service Strategy, ready-to-use templates, Service Levels.doc, management role, wide variety, required templates, change management, Download Time, documents, industry experts, real benefits, valuable kit, innovative set, electronic documents, greater expectations, new expectations, iTV company, Fact Sheet.doc, Capacity Plan.doc, different roles, permanent resolution, head start, EUR, mainframe platform

Category: Uncategorized

Use Case Toolkit Free

Use Case Toolkit FreeThe Use Case Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Use Case in your organization with 4 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Use Case by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Use Case toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $23.1 Get it now for just $13.4 ! Save $9.7 (42%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Use Case and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Use Case approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Use Case Toolkit Includes the following 4 resources:
1.File: 03 Functional Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements and any relevant agreements that may impact on the service. Wordcount: 1966
2.File: Selling Gamification to Your Organization_An Example Business Case.doc – Summary: However, as with many new and promising technologies, there is already a lot of confusion and miscommunication about gamification and what it can be used for � with many organizations falling behind their competitors because they cannot see the benefits it provides or believe that it belongs in the �too hard basket’. Wordcount: 2302
3.File: 01 Functional Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements, and any relevant agreements that may impact the service. Wordcount: 1488
4.File: 01 Technical Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerance, units of measure, timing, display formats and organization, availability and capacity requirements, and any relevant agreements that may impact the service. Wordcount: 1088
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Use Case.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Use Case toolkit:
1. Contains 4 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Use Case
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Use Case toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $23.1 Get it now for just $13.4 ! Save $9.7 (42%)

Unit Price: EUR 13.15
Total: EUR 13.15
Info plus 19% sales tax/VAT to EUR 13.15: EUR 2.50
EUR 15.65
Delivery: Download
File Size: Full version: 391.2 KB
Download Time: Full version
56k: <1 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Use Case Toolkit Free

Tags: case toolkit, Functional Specification Template.doc, relevant agreements, capacity requirements, Satisfaction Guarantee, Free Returns, List Price, Organization_An Example Business, Technical Specification Template.doc, documents, templates, EUR, ready-to-use resources, wide variety, Case approach, Complete Use Case, industry experts, innovative set, ready-to-use templates, real benefits, promising technologies, required templates, hard basket, valuable kit, electronic documents, head start, clear path, necessary templates, File Size, service, sales tax/VAT, valuable source, Download Time, Unit Price, Wordcount, Summary, accuracy, timing, item, measure, ranges, input, destination, output, section, description, interfaces, units, formats, availability

Category: Uncategorized

Usability Toolkit Howto

Usability Toolkit HowtoThe Usability Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Usability in your organization with 21 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Usability by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Usability toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $119.24 Get it now for just $70.35 ! Save $48.89 (41%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Usability and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Usability approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Usability Toolkit Includes the following 21 resources:
1.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
2.File: 03 Functional Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements and any relevant agreements that may impact on the service. Wordcount: 1966
3.File: 02 Implementation Plan_Project Plan.doc – Summary: Ultimately, we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1926
4.File: 04 Service Desk-Implementation Plan & Project Plan.doc – Summary: Ultimately, we do want the new Service Desk to become the way things are done around here, so it may even be best not to set specific launch dates as this will set the expectation that from the given date all issues relating to the Service Desk will disappear (not a realistic expectation). Wordcount: 2170
5.File: AVMG5200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1867
6.File: CONMGT3200 Implementation Plan_Project Plan.doc – Summary: An important point to remember is that if this process is to be implemented at the same time as other processes that it is crucial that both implementation plans and importantly timing of work is complementary. Wordcount: 2202
7.File: TAOS Capability Maturity Model Integration Fact Sheet.doc – Summary: The staged model, which groups process areas into 5 maturity levels, was also used in the ancestor software development CMM, and is the representation used to achieve a "CMMI Level Rating" from a SCAMPI appraisal. Wordcount: 1790
8.File: The Service Design Package.doc – Summary: �Organizational Readiness Assessment’ report and plan, including: business benefit, financial assessment, technical assessment, resource assessment and organizational assessment, together with details of all new skills, competences, capabilities required of the service provider organization, its suppliers, supporting services and contracts Wordcount: 700
9.File: SD9200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new Service Desk to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the Service Desk will disappear (not a realistic expectation). Wordcount: 1995
10.File: Service Catalog 1.doc – Summary: If the user Department has not purchased the Desktop Support Package, the Department is required to provide Novell client licenses for each user machine that will access the data storage, and install the ACME IT configuration of this client. Wordcount: 4442
11.File: Align Roles and Responsibilities to Make BPM Work.docx – Summary: To make BPM work, companies must better align business units with the IT organization, as well as clearly define roles, responsibilities and a common vocabulary. Wordcount: 1012
12.File: Gamification Job Roles, Info and Example Job Requirements.doc – Summary: In addition to jobs created through employment growth, many job openings will result from the need to replace workers who move into managerial positions, transfer to other occupations, or leave the labor force. Wordcount: 6532
13.File: 04 Implementation Plan & Project Plan.doc – Summary: Ultimately, we do want the new Help Desk to become the way things are done around here, so it may even be best not to set specific launch dates as this will set the expectation that from the given date all issues relating to the Help Desk will disappear (not a realistic expectation). Wordcount: 2170
14.File: A Guide to IT Service Strategy.docx.doc – Summary: And can IT in its current state, continue to support the business and these new initiatives or are there considerations to be made with regards to new/updated technology, resource requirements, conformance to governance and regulatory requirements etc. Wordcount: 4394
15.File: 02-3 Knowledge Sharing Development Process.doc – Summary: While the expectation of a knowledge management program is to remove barriers preventing knowledge sharing, the organization (and individuals) may have a responsibility to restrict access and sharing to particular pieces of knowledge, such as sensitive or confidential information. Wordcount: 3329
16.File: Guidelines on Cell Phone and PDA Security_ 68 page document.doc – Summary: Mobile handheld devices may also have specialized built-in hardware, such as a camera, a Global Positioning System (GPS) receiver, and reduced-size removable-media card slots, and employ a range of wireless interfaces, including infrared, Wireless Fidelity (Wi-Fi), Bluetooth, and one or more types of cellular interfaces. Wordcount: 19221
17.File: Mobile Device Security � Securing the Handheld, Securing the Enterprise_18 page paper.doc – Summary: Analyst firm IDC states that mobile device security software spending will grow from $70 million in 2003 to an estimated $993 million in 2008, a 70 percent year-on-year growth rate.6 During that same period, IDC expects an increase in both the number and sophistication of attacks targeted at mobile devices. Wordcount: 3652
18.File: PCL01100 Implementation Process.doc – Summary: Ultimately we do want the new system / product to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1227
19.File: 01 Functional Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements, and any relevant agreements that may impact the service. Wordcount: 1488
20.File: 01 Technical Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerance, units of measure, timing, display formats and organization, availability and capacity requirements, and any relevant agreements that may impact the service. Wordcount: 1088
21.File: 07 Service Catalog Implementation Plan.doc – Summary: Ultimately, we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date, all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1699
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Usability.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Usability toolkit:
1. Contains 21 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Usability
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Usability toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $119.24 Get it now for just $70.35 ! Save $48.89 (41%)

Unit Price: EUR 69.02
Total: EUR 69.02
Info plus 19% sales tax/VAT to EUR 69.02: EUR 13.11
EUR 82.13
Delivery: Download
File Size: Full version: 2.6 MB
Download Time: Full version
56k: ~6 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Usability Toolkit Howto

Tags: specific launch dates, realistic expectation, Implementation Plan_Project Plan.doc, usability toolkit, Wordcount, Summary, new Service Desk, Functional Specification Template.doc, mobile device security, relevant agreements, new process, capacity requirements, Complete Usability Toolkit, service provider organization, Service Desk-Implementation Plan, Service Catalog Implementation, Service Design Package.doc, List Price, new Help Desk, Free Returns, Satisfaction Guarantee, �Organizational Readiness Assessment, CMMI Level Rating&quot, Maturity Model Integration, 02-3 Knowledge Sharing, knowledge management program, software development CMM, Desktop Support Package, Gamification Job Roles, Example Job Requirements.doc, reduced-size removable-media card, Enterprise_18 page paper.doc, Novell client licenses, year-on-year growth rate.6, Mobile handheld devices, security software spending, clearly define roles, Analyst firm IDC, Technical Specification Template.doc, Usability approach, innovative set, contracts Wordcount, way, things, issues, Service Strategy.docx.doc, implementation plans, process areas, ready-to-use templates, ready-to-use resources

Category: Uncategorized

Urgency Toolkit Howto

Urgency Toolkit HowtoThe Urgency Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Urgency in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Urgency by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Urgency toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $180.0 Get it now for just $99.0 ! Save $81.0 (45%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Urgency and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Urgency approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Urgency Toolkit Includes the following 30 resources:
1.File: 09 Tool Requirements Template and Planner.doc – Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
2.File: 09 Organizational Change.doc – Summary: To ensure that motivation is retained, changes are accepted and the program stays on track to reach the desired long-term goals, those responsible for the change should plan for and target a range of goals, including short-term, medium-term and long-term wins. Wordcount: 2199
3.File: 09 Incident Log.doc – Summary: As a customer, you can use the document AS IS, or modify the document to align with the goals, objectives, and guiding principles of your organization. Wordcount: 1061
4.File: 10 Incident Management Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 2374
5.File: 04 Security Incident Template.doc – Summary: For the purpose of this document, a Security Incident Ticket will be defined as a ticket to record information regarding any security issues. Wordcount: 1771
6.File: Building an Effective Information Security Policy.doc – Summary: There are of course various different options and points to think over here, such as do you want it to be accessible to everyone or do you want to password protect it and/or put it on a specific server port, can the contents of the external site (extranet) be seen by or published to the outside world, maintenance of systems and content, etc. so I would recommend it to keep things as simple as possible. Wordcount: 13098
7.File: 04 Reports and KPI Targets.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding measurements and reports This document should be considered a template and will be used to support other documentation within the toolkit. Wordcount: 2166
8.File: 02 Implementation Plan_Project Plan.doc – Summary: Ultimately, we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1926
9.File: 01 Service Desk Technology.doc – Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)? Wordcount: 4027
10.File: 01 Service Desk-Policies Objectives & Scope.doc – Summary: A scope statement any bigger than half an A4 page may be too lengthy to read, lose the intended audience with detail, and not be clearly focused on answering the WHAT question for this process. Wordcount: 843
11.File: 02 Service Desk-Knowledge Management.doc – Summary: Understanding that the end user has called in several incidents with the same symptoms and steps to resolution provides the Service Desk Analyst a clue that some other cause must be addressed, which may be out of scope for incident management but not for problem management. Wordcount: 1655
12.File: 02 Service Desk-Process.doc – Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933
13.File: 02 Service Desk-Ticket.doc – Summary: Urgency: Mission Critical Slowing user down Can be scheduled Wordcount: 89
14.File: 04 Service Desk-Implementation Plan & Project Plan.doc – Summary: Ultimately, we do want the new Service Desk to become the way things are done around here, so it may even be best not to set specific launch dates as this will set the expectation that from the given date all issues relating to the Service Desk will disappear (not a realistic expectation). Wordcount: 2170
15.File: 00 Service Desk-Introduction.docx – Summary: Ability to match end user’s concern/request with similar/past concerns/requests � For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384
16.File: 03 Process Mapping.docx – Summary: Analysis can be done on individual incidents over a time period and provide more detail, but for understanding how Value Add charts can be used effectively, collapsing incidents into meaningful categories is helpful: this allows us to delineate between hardware-based incidents and other type of incidents. Wordcount: 5975
17.File: 06 Reports and KPI Targets.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding measurements and reports This document should be considered a template and will be used to support other documentation within the toolkit. Wordcount: 1931
18.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
19.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
20.File: AVMG5200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1867
21.File: AVMG5700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Availability Management process. Wordcount: 849
22.File: CAP2800 Reports KPI’s other metrics.doc – Summary: This may be the case, but it is not the IT departments concern, their concern is to reduce the cost of capacity which includes the costs involved in supplying internet connectivity. Wordcount: 926
23.File: CHG7500 Objectives and Goals.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) expected for major changes and IT Service Continuity Management (to verify proposed changes will not adversely influence the ability to recover service in the event of a major outage). Wordcount: 1941
24.File: CHG8100 Change Management Powerpoint.ppt – Summary: is the process that ensures that standardised methods and procedures are used for efficient and prompt handling of all changes, in order to minimise the impact of any related incidents upon service. Wordcount: 1228
25.File: CONMGT3200 Implementation Plan_Project Plan.doc – Summary: An important point to remember is that if this process is to be implemented at the same time as other processes that it is crucial that both implementation plans and importantly timing of work is complementary. Wordcount: 2202
26.File: CONMGT3400 Business and IT Service Mapping for CIs.doc – Summary: The purpose of this document is to provide relevant IT departments with an understanding of how the IT Services provided map to the Organizations business processes, to capture all the relevant configuration items that are involved in the delivery of the IT Services. Wordcount: 2513
27.File: INC8410 Business Justification document.doc – Summary: With a sound Incident Management process we can expect an overall improvement in the rate of resolution as more and more incidents have recorded resolution histories that can be used by the Service Desk. Wordcount: 1025
28.File: INC8440 Incident Management Powerpoint.ppt – Summary: any event which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or a reduction in the quality of that service Wordcount: 849
29.File: INC8800 Incident Ticket Template.doc – Summary: For the purpose of this document, an Incident Ticket will be defined as a ticket to record information regarding an Incident or Service Request. Wordcount: 1921
30.File: INC9000 Reports KPI’s other metrics.doc – Summary: Percentage of incidents resolved at first line support that have been agreed to be resolved via an SLA. Wordcount: 966
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Urgency.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Urgency toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Urgency
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Urgency toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $180.0 Get it now for just $99.0 ! Save $81.0 (45%)

Unit Price: EUR 97.12
Total: EUR 97.12
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EUR 115.57
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Tags: Wordcount, Service Desk, Summary, urgency toolkit, specific launch dates, Implementation Plan_Project Plan.doc, incident management, service desk analyst, Complete Urgency Toolkit, realistic expectation, document, end user, Reports KPI, Incident Ticket, Incident Management Policy.doc, process, Incident Management process, Service Desk Technology.doc, Service Continuity Management, new Service Desk, Service Desk-Knowledge Management.doc, Security Incident Ticket, Urgency approach, Service Desk-Policies Objectives, Service Desk-Implementation Plan, Security Incident Template.doc, KPI Targets.doc, Incident Management Powerpoint.ppt, Availability Management process, List Price, Effective Information Security, new process, term business process, Incident Ticket Template.doc, Tools Requirement document, Free Returns, pertinent information, Satisfaction Guarantee, service Wordcount, Change Management Powerpoint.ppt, specific server port, Tool Requirements Template, various different options, Critical Slowing user, ITSM Tool Requirements.doc, end users concerns, Known Error Database, Starter Kit Document.doc, Value Add charts, Tourism Queensland.by MBF

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Unit Cost Toolkit Features

Unit Cost Toolkit FeaturesThe Unit Cost Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Unit Cost in your organization with 5 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Unit Cost by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Unit Cost toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $29.39 Get it now for just $16.75 ! Save $12.64 (43%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Unit Cost and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Unit Cost approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Unit Cost Toolkit Includes the following 5 resources:
1.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
2.File: Trackdescription Practitioner IPAD.EN 0107.pdf – Summary: The Agree and Define track (IPAD) is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, IT Service Management Agree and Define processes. Wordcount: 4128
3.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
4.File: Financial Management Powerpoint.ppt – Summary: Service Valuation is used to help the business and the IT Service Provider agree on the value of the IT Service. Wordcount: 1510
5.File: Service_Strategy_Capability_Assessment_Questionnaire.doc – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 4213
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Unit Cost.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Unit Cost toolkit:
1. Contains 5 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Unit Cost
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Unit Cost toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $29.39 Get it now for just $16.75 ! Save $12.64 (43%)

Unit Price: EUR 16.43
Total: EUR 16.43
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EUR 19.55
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Underpinning Contract Toolkit Free

Underpinning Contract Toolkit FreeThe Underpinning Contract Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Underpinning Contract in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Underpinning Contract by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Underpinning Contract toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $167.8 Get it now for just $99.0 ! Save $68.8 (41%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Underpinning Contract and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Underpinning Contract approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Underpinning Contract Toolkit Includes the following 30 resources:
1.File: Business Continuity Strategy.doc – Summary: This recovery options is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1630
2.File: Emergency Response Plan.doc – Summary: The below table provides an example of information that can be captured to create a summary of the Emergency Response plans for the Services listed in this document. Wordcount: 939
3.File: 07 Service Level Requirements Template.doc – Summary: The SLR document does not have to be in a lengthy written format and in fact it is more likely to be adopted if it is kept concise, with only salient details) Wordcount: 1155
4.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
5.File: 11 Service-Based SLA Template Example.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 2079
6.File: 12 Customer-Based SLA Template Example.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 2068
7.File: 04 Business Continuity Strategy.doc – Summary: This recovery option is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1972
8.File: Project Draft.doc – Summary: The purpose of this project is to implement IT Service Management processes and a supporting software tool to help enable IT&T align IT Services to the needs of the business in such a way that Ingeus can continue to meet the Key Priorities and Critical Success Factors as outlined in the Strategic Plan for 2004 � 2007. Wordcount: 2900
9.File: AVMG5800 Recovery Template.doc – Summary: Use this section to specify for this Service/application the combination of the complexity of facilities and the level of skills required in the people that will permit this service to stay operating, in the event of a failure. Wordcount: 1331
10.File: AVMG5900 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the IT Service and its components. Wordcount: 1298
11.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
12.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
13.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
14.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
15.File: slm v4.doc – Summary: To maintain and improve IT Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT Service achievements and instigation of actions to eradicate poor service – in line with business or Cost justification. Wordcount: 656
16.File: Factsheet Service Level Management v5.txt – Summary: To maintain and improve IT Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT HYPERLINK "javascript:void(0);" Service achievements and instigation of actions to eradicate poor service – in line with business or HYPERLINK "javascript:void(0);" Cost justification. Wordcount: 719
17.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
18.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
19.File: ITSCM3100 Emergency Response Plan.doc – Summary: The below table provides an example of information that can be captured to create a summary of the Emergency Response plans for the IT Services listed in this document. Wordcount: 973
20.File: ITSCM2800 Risk Assessment Template.doc – Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 889
21.File: ITSCM3300 Vital Records Template.doc – Summary: The first part of the plan is a description of records that are vital to continued operation or for the protection of legal and financial rights of the organisation. Wordcount: 779
22.File: SECMT1800 Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1282
23.File: SECMT2100 Security Management Powerpoint.ppt – Summary: “new” applications (e.g. internet) run the risk, under the influence of short “time to market” and desired low development costs, of being not capable of “intrusion detection” Wordcount: 1129
24.File: Roles and Responsibilities of Service Catalogue Management (SCM).doc – Summary: Ensuring that all changes are assessed for their impact on service levels, including SLA’s, OLA’s and underpinning contracts, including attendance at Change Advisory Board meetings � if appropriate Wordcount: 375
25.File: SLM1800 SLM Process Manager.doc – Summary: The Service Level Manager must be able to communicate with people at all levels of the organization; this is one contributing factor that also will require a high degree of understanding of human emotion and resistance. Wordcount: 493
26.File: SLM2000 Underpinning Contracts.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND AN EXTERNAL PROVIDER (THIRD PARTY) OF IT SERVICES. Wordcount: 621
27.File: SLM2200 Service Catalog.doc – Summary: <
28.File: SLM2400 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Service Level Management process. Wordcount: 676
29.File: SLM2500 Service Level Management Powerpoint.ppt – Summary: Establish ground rules for working together In this critical, but often overlooked, step the SLA developers (those assigned to negotiate the SLA) focus not on the agreement, but on the process by which they will work together to create the agreement.�Wordcount: 1917
30.File: Information Security Management Presentation.ppt – Summary: Lack of commitment from the business to the ISM processes and procedures Wordcount: 956
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Underpinning Contract.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Underpinning Contract toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Underpinning Contract
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Underpinning Contract toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $167.8 Get it now for just $99.0 ! Save $68.8 (41%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 10.3 MB
Download Time: Full version
56k: ~24 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

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Tags: underpinning contract toolkit, service level management, summary, Wordcount, level management process, Business Continuity Strategy.doc, Underpinning Contract approach, MANAGEMENT PROCESS OWNER, Emergency Response Plan.doc, Complete Underpinning Contract, Service Management processes, SLA Template Example.doc, Service Level Requirements, Service Catalogue Management, Report service level, Factsheet Service Level, Service Level Manager, service agreement, Service Design Fact, Service Improvement Program, service levels, Security Service Requirement.doc, Business Continuity Management, Service quality, poor service, Service achievements, business processes, Level Management Powerpoint.ppt, business requirements C., business requirement B., problem management metrics, Underpinning Contracts.doc, incident management report, Information Security Management, Security Management Powerpoint.ppt, Service Organization, Service Agreements.doc, service provider, List Price, service provision, immediate restoration, Service-Based SLA Template, Customer-Based SLA Template, Operational Level Agreements, Free Returns, new business, Service Levels.doc, Service Desk, Satisfaction Guarantee, lengthy written format

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Tuning Toolkit Review

Tuning Toolkit ReviewThe Tuning Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Tuning in your organization with 23 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Tuning by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Tuning toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $135.18 Get it now for just $77.05 ! Save $58.13 (43%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Tuning and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Tuning approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Tuning Toolkit Includes the following 23 resources:
1.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
2.File: CAP2900 Capacity Management Powerpoint.ppt – Summary: input for the other ITIL processes and other beneficiaries regarding the course to be taken by IT service provision Wordcount: 612
3.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
4.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
5.File: capacity v4.doc – Summary: This is performed by staff with knowledge of all the areas of technology used in the delivery of end-to-end service, and often involves seeking advice from the specialists involved in Resource Capacity Management. Wordcount: 678
6.File: capacity v5.0.pdf – Summary: It is responsible for ensuring that the performance of all services, as detailed in the targets in the SLAs and SLRs, is monitored and measured, and that the collected data is recorded, analyzed and reported. Wordcount: 1380
7.File: Factsheet Capacity Management v5.txt – Summary: Business Capacity Management: This sub-process is responsible for ensuring that the future business requirements for IT HYPERLINK "javascript:void(0);" Services are considered, planned and implemented in a timely fashion. Wordcount: 709
8.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
9.File: Service Catalog 2.doc – Summary: ACME IT personnel who provide this service will function as part of a development team and will be expected to provide work products as required by the development project and to complete their work as required by the project schedule. Wordcount: 7167
10.File: SLM2500 Service Level Management Powerpoint.ppt – Summary: Establish ground rules for working together In this critical, but often overlooked, step the SLA developers (those assigned to negotiate the SLA) focus not on the agreement, but on the process by which they will work together to create the agreement.�Wordcount: 1917
11.File: Capacity Management Presentation.ppt – Summary: Combining Component Capacity Management data into a set of integrated information that can be analyzed in consistent manner to provide details of the usage of all components of the services. Wordcount: 1005
12.File: Capacity Management- Roles & Responsibilities.doc – Summary: Ensuring that there is adequate IT capacity to meet required levels of service, and that senior IT management is correctly advised on how to match capacity and demand and to ensure that use of existing capacity is optimized Wordcount: 436
13.File: Typical Contents of a Capacity Plan.doc – Summary: It could contain options for merging different services on a single processor, upgrading the network to take advantage of technological advances, tuning the use of resource or service performance, rewriting legacy systems, purchasing new hardware or software etc. Wordcount: 727
14.File: CMDB Roles and Responsibilities.doc – Summary: Uses or provides the asset and CMS to facilitate impact assessment for RFCs and to ensure that implemented changes are as authorized; creates change records, configuration baselines, and package release records in order to specify the effect on CIs of an authorized change; ensures any changes to change authorization records are themselves subject to Change Management procedures; ensures that the asset and CMS is updated when a change is implemented Wordcount: 1733
15.File: ISO IEC 20000 Presentation Chapters 6-10.ppt – Summary: All accounting practices used should be aligned to the wider accountancy practices of the whole of the service provider’s organization. Wordcount: 1080
16.File: McKinsey Report.pdf – Summary: Data have become a torrent flowing into every area of the global economy.1 Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create, and communicate data in the age of the Internet of Things.2 Indeed, as companies and organizations go about their business and interact with individuals, they are generating a tremendous amount of digital �exhaust data,� i.e., data that Wordcount: 70206
17.File: Project to Program.docx – Summary: The end game for many companies is to create a BPM Culture, where every white-collar worker is aware of process improvement goals (at personal, departmental, and corporate levels), has complete visibility to their performance against those goals, and leverages tools to carry out their day-to-day tasks in ways that help them meet and exceed those goals. Wordcount: 2454
18.File: Types of Change Request.doc – Summary: Request for Change to Service or service definition Wordcount: 127
19.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
20.File: Security Roles & Responsibilities.doc – Summary: Liaison with and offers strategic direction to related governance functions (such as Physical Security/Facilities, Risk Management, IT, HR, Legal and Compliance) plus senior and middle managers throughout the organization as necessary, on information security matters such as routine security activities plus emerging security risks and control technologies Wordcount: 3427
21.File: PCM01300 Monthly Report.doc – Summary: Schedule Milestones being met, nevertheless necessary but unplanned activities around billing migration preparation place the billing milestone at sever risk; Technical Base Clarify flaw in Credit note service dates to be resolved; Financial The budget remains sound; Customer Issues arising over internal project dates published to clients; Third Party Delivered on time Wordcount: 817
22.File: Demand & Capacity Manager.txt – Summary: If you are looking to appoint a process manager or promote someone from within the organization you can make notes about their abilities in the particular area. Wordcount: 692
23.File: Process Documentation Template.doc – Summary: Regression Testing: The primary purpose of regression testing is to prove that system enhancements, and routine tuning and maintenance do not affect the original functionality of the system. Wordcount: 795
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Tuning.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Tuning toolkit:
1. Contains 23 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Tuning
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Tuning toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $135.18 Get it now for just $77.05 ! Save $58.13 (43%)

Unit Price: EUR 75.59
Total: EUR 75.59
Info plus 19% sales tax/VAT to EUR 75.59: EUR 14.36
EUR 89.95
Delivery: Download
File Size: Full version: 21 MB
Download Time: Full version
56k: ~49 min.
DSL/Cable (1/8/16Mbit): ~3 / <1 / <1 min.

Get More Information about Tuning Toolkit Review

Tags: Capacity Management, tuning toolkit, Wordcount, Summary, Capacity Management Powerpoint.ppt, Business Capacity Management, Capacity Management data, Resource Capacity Management, Capacity Management v5.txt, Capacity Management Presentation.ppt, Capacity Management- Roles, service, service provision Wordcount, Complete Tuning Toolkit, Service Level Management, service definition Wordcount, Business Continuity Management, Service Design Fact, Change Management procedures, Credit note service, List Price, capacity v4.doc, capacity v5.0.pdf, future business requirements, Free Returns, Satisfaction Guarantee, Fact Sheet Glossary.doc, digital �exhaust data, Capacity Plan.doc, global economy.1 Companies, information security matters, Known Error Record, process improvement goals, internal project dates, Capacity Manager.txt, routine security activities, Tuning approach, Technical Base Clarify, wider accountancy practices, billing migration preparation, smart energy meters, time Wordcount, regression testing, service performance, end-to-end service, Service Desk, routine tuning, service provider&rsquo, senior IT management, Risk Management

Category: Uncategorized

Trend Analysis Toolkit Key Information

Trend Analysis Toolkit Key InformationThe Trend Analysis Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Trend Analysis in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Trend Analysis by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Trend Analysis toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $170.69 Get it now for just $99.0 ! Save $71.69 (42%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Trend Analysis and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Trend Analysis approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Trend Analysis Toolkit Includes the following 30 resources:
1.File: Budgeting Guidelines.doc – Summary: This document will give a brief introduction to the budgeting process for Services and give guidelines for an effective method to set budget plans and monitor expenditure as the financial year progresses. Wordcount: 1313
2.File: 09 Tool Requirements Template and Planner.doc – Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
3.File: 04 Reports and KPI Targets.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding measurements and reports This document should be considered a template and will be used to support other documentation within the toolkit. Wordcount: 2166
4.File: 02 Service Desk-Process.doc – Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933
5.File: 06 Reports and KPI Targets.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding measurements and reports This document should be considered a template and will be used to support other documentation within the toolkit. Wordcount: 1931
6.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
7.File: AVMG5700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Availability Management process. Wordcount: 849
8.File: CAP2800 Reports KPI’s other metrics.doc – Summary: This may be the case, but it is not the IT departments concern, their concern is to reduce the cost of capacity which includes the costs involved in supplying internet connectivity. Wordcount: 926
9.File: CAP2900 Capacity Management Powerpoint.ppt – Summary: input for the other ITIL processes and other beneficiaries regarding the course to be taken by IT service provision Wordcount: 612
10.File: CONMGT4100 CMDB Design document.doc – Summary: Ability to support and hold information on CI’s that have a varying degree of complexity (from entire stand-alone systems (e.g Mainframe) to simple, single hardware items or software applications and all the associated relationships that are possible between them. Wordcount: 1043
11.File: FIN10000 Budgetting Guidelines.doc – Summary: This document will give a brief introduction to the budgeting process for IT and give guidelines for an effective method to set budget plans and monitor expenditure as the financial year progresses. Wordcount: 1285
12.File: INC8410 Business Justification document.doc – Summary: With a sound Incident Management process we can expect an overall improvement in the rate of resolution as more and more incidents have recorded resolution histories that can be used by the Service Desk. Wordcount: 1025
13.File: Communications.doc – Summary: Discuss the schedule of changes that are expected to be made during the day, together with a briefing of potential incidents that may occur as a result and the appropriate action to be taken. Wordcount: 1239
14.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
15.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
16.File: Service Operation Processes Fact Sheet.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946
17.File: availability v4.doc – Summary: Mean Time to Repair – MTTR: average time between the occurrence of a fault and service recovery (or the downtime). Wordcount: 657
18.File: availability v5.0.pdf – Summary: To optimize the capability of the IT Infrastructure, services and supporting organization to deliver a cost effective and sustained level of Availability that enables the business to satisfy its business objectives. Wordcount: 1490
19.File: problem v4.doc – Summary: The goal of Problem Management is to minimise the adverse impact of Incidents and Problems on the business that are caused by errors within the IT Infrastructure, and to prevent recurrence of Incidents related to these errors. Wordcount: 590
20.File: problem v5.pdf – Summary: Problem Management enables a better first time fix rate of Incidents at the Service Desk, achieved via the capture, retention and availability of Incident resolution and Work-around data within a knowledge database available to the Service Desk. Wordcount: 1339
21.File: security v4.doc – Summary: In addition, knowing what to do if there is a security problem has always been important, but until recently, it was assumed that employees and management would have time during a crisis to read their e-mail, attend emergency meetings and figure out what to do. Wordcount: 433
22.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
23.File: Deployment Aspects to Assess.doc – Summary: Ability to predict and track the actual incident and problem volumes during deployment; this may require updating asset or user records with the date and time of installation or deployment to enable trend analysis Wordcount: 402
24.File: DML & DS.doc – Summary: This document serves as a CHECKLIST FOR TOPICS TO CONSIDER WHEN LOOKING AT THE SELECTION OF AN AUTOMATED TOOL for the Release and Deployment Management process. Wordcount: 538
25.File: SECMT1700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Security Management process. Wordcount: 876
26.File: SECMT2100 Security Management Powerpoint.ppt – Summary: “new” applications (e.g. internet) run the risk, under the influence of short “time to market” and desired low development costs, of being not capable of “intrusion detection” Wordcount: 1129
27.File: Information Security Management Presentation.ppt – Summary: Lack of commitment from the business to the ISM processes and procedures Wordcount: 956
28.File: Other CMDB Maintenance Considerations.doc – Summary: Example ways in which this automatic recording of changes could be implemented include automatic updating of the CMS when software is moved between libraries (e.g. from �acceptance test’ to �live’, or from �live’ to an �archive’ library), when the service catalogue is changed, and when a release is distributed. Wordcount: 653
29.File: ISO IEC 20000 Presentation.ppt – Summary: An integrated known error database should be used to store details of previous incidents/problems and their resolutions – so that any recurrences can be more quickly diagnosed and fixed.�Wordcount: 2671
30.File: Process Summary – Problem Management.doc – Summary: The procedures for problem management contain a number of the same activities as for the incident management process including recording, classification, updating, escalation, resolution and closure. Wordcount: 389
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Trend Analysis.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Trend Analysis toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Trend Analysis
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Trend Analysis toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $170.69 Get it now for just $99.0 ! Save $71.69 (42%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 11.9 MB
Download Time: Full version
56k: ~28 min.
DSL/Cable (1/8/16Mbit): ~2 / <1 / <1 min.

Get More Information about Trend Analysis Toolkit Key Information

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Transition Toolkit Key Information

Transition Toolkit Key InformationThe Transition Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Transition in your organization with 13 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Transition by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Transition toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $71.39 Get it now for just $43.55 ! Save $27.84 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Transition and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Transition approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Transition Toolkit Includes the following 13 resources:
1.File: 01 Service Transition Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1115
2.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
3.File: Service Transition Presentation.ppt – Summary: Roles and responsibilities for each stage of the Release and Deployment process. Wordcount: 288
4.File: Outsourcing Transition Plan.doc – Summary: To continue the example, the provider might offer 10 percent less in salary, a more suitable benefits package that costs the provider 10 percent less, and a "pay for performance" bonus of 20�40 percent (some of which should be guaranteed the first year, to keep the employees’ existing base compensation whole). Wordcount: 3985
5.File: Service_Transition_Capability_Assessment_Questionnaire.docx – Summary: To achieve higher levels of capability and maturity, the processes of Change and Release & Deployment will need to be interfaced with Service Validation and Testing, which in turn will ensure the appropriate levels of testing are performed for the build, test and deployment activities of the releases required. Wordcount: 7044
6.File: Service Transition Managing Communications and Commitment.doc – Summary: Team meetings � giving support to team leaders from the Service Transition team, who will ensure at their own weekly meetings that they can reinforce any messages; it is at this lower level meeting that the questions that employees have may be better understood, as people will feel within their own comfort zone as they are used to this method of communication with colleagues they work with daily Wordcount: 1208
7.File: Service Transition Organization of Service Transition.doc – Summary: Although Service Transition is not accountable for the overall management of business and technical change, the Service Transition process owner of manager is a key stakeholder and needs to be proactive in reporting issues and risks to the change leaders, e.g. when the volume of changes may impact Service Operation’s ability to keep the services running. Wordcount: 1359
8.File: Transition – Change Management.docx – Summary: Change Management Wordcount: 2
9.File: Transition – Knowledge Management.docx – Summary: Knowledge Management Wordcount: 2
10.File: Transition – Service Asset and Configuration Management.docx – Summary: Service Asset and Configuration Management Wordcount: 5
11.File: Service Transition – RACI Example for Managing Change.doc – Summary: Articulate a vision for the business and service change in their domain Wordcount: 178
12.File: Service Transition – Roles & Responsibilities.doc – Summary: Identifying and raising risks and issues, which may directly relate to their process area of may be something that they observe elsewhere within or outside of Service Transition Wordcount: 348
13.File: TransitionPlanningSupport-Service Vailidation testing- Evaluation Presentation 1.ppt – Summary: Ensuring that the Service Transition and release plans are up to date Wordcount: 1144
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Transition.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Transition toolkit:
1. Contains 13 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Transition
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Transition toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $71.39 Get it now for just $43.55 ! Save $27.84 (39%)

Unit Price: EUR 42.72
Total: EUR 42.72
Info plus 19% sales tax/VAT to EUR 42.72: EUR 8.12
EUR 50.84
Delivery: Download
File Size: Full version: 4.8 MB
Download Time: Full version
56k: ~11 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

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Tags: Service Transition, transition toolkit, Service Transition Policy.doc, Service Transition Presentation.ppt, Complete Transition Toolkit, Service Transition Organization, Service Transition Wordcount, Service Transition team, Service Transition process, Service Transition Managing, Transition approach, Transition Plan.doc, Management Wordcount, Summary, Change Management Wordcount, Change Management process, Knowledge Management Wordcount, List Price, Satisfaction Guarantee, Free Returns, Configuration Management Wordcount, Service Asset, suitable benefits package, lower level meeting, service quality, service change, Service Transition.doc, Service Validation, daily Wordcount, ready-to-use resources, domain Wordcount, documents, wide variety, ready-to-use templates, creation process, EUR, required templates, industry experts, innovative set, technical change, real benefits, Deployment process, change leaders, Fact Sheet.doc, background information, subject area, valuable kit, standardized methods, prompt handling, day-to-day operations

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Transition Planning Support Toolkit Free

Transition Planning Support Toolkit FreeThe Transition Planning And Support Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Transition Planning And Support in your organization with 5 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Transition Planning And Support by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Transition Planning And Support toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $27.46 Get it now for just $16.75 ! Save $10.71 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Transition Planning And Support and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Transition Planning And Support approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Transition Planning And Support Toolkit Includes the following 5 resources:
1.File: 02 Developing Enterprise Architecture.ppt – Summary: All principles have reason(s) for their existence (rationale), which is typically related to achieving business objectives and understanding impact (implication) for adopting the principle in system architectures. Wordcount: 1142
2.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3331
3.File: Planning & Support Team.doc – Summary: Undertakes formal quality reviews of the Service Transition, release and deployment plans and agreed transition activities in accordance with the quality management plan Wordcount: 250
4.File: Planning and Support – Roles and Responsibilities.doc – Summary: Undertaking formal quality reviews of the Service Transition, release and deployment plans and agreed transition activities in accordance with the quality management plan Wordcount: 189
5.File: TransitionPlanningSupport-Service Vailidation testing- Evaluation Presentation 1.ppt – Summary: Ensuring that the Service Transition and release plans are up to date Wordcount: 1144
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Transition Planning And Support.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Transition Planning And Support toolkit:
1. Contains 5 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Transition Planning And Support
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Transition Planning And Support toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $27.46 Get it now for just $16.75 ! Save $10.71 (39%)

Unit Price: EUR 16.43
Total: EUR 16.43
Info plus 19% sales tax/VAT to EUR 16.43: EUR 3.12
EUR 19.55
Delivery: Download
File Size: Full version: 2.1 MB
Download Time: Full version
56k: ~5 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Transition Planning Support Toolkit Free

Tags: Transition Planning, support toolkit, Service Transition, formal quality reviews, quality management plan, Complete Transition Planning, transition activities, Satisfaction Guarantee, Free Returns, List Price, deployment plans, Change Management process, documents, Support approach, ready-to-use resources, Support Team.doc, wide variety, organization, templates, ready-to-use templates, industry experts, real benefits, innovative set, EUR, Enterprise Architecture.ppt, required templates, Fact Sheet.doc, standardized methods, prompt handling, day-to-day operations, service quality, Change-related Incidents, valuable kit, business objectives, Wordcount, TransitionPlanningSupport-Service Vailidation, Evaluation Presentation, electronic documents, Summary, head start, clear path, valuable source, necessary templates, Download Time, File Size, sales tax/VAT, Unit Price, implementation, blueprints, accordance

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Transfer Cost Toolkit Key Information

Transfer Cost Toolkit Key InformationThe Transfer Cost Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Transfer Cost in your organization with 3 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Transfer Cost by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Transfer Cost toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $18.61 Get it now for just $10.05 ! Save $8.56 (46%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Transfer Cost and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Transfer Cost approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Transfer Cost Toolkit Includes the following 3 resources:
1.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
2.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
3.File: 05 Cost of Services and Pricing.doc – Summary: The purpose of this document is to provide IT departments with an approach for determining the cost of service using analysis from information provided by the service catalog for the purposes of generating a service price. Wordcount: 1715
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Transfer Cost.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Transfer Cost toolkit:
1. Contains 3 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Transfer Cost
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Transfer Cost toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $18.61 Get it now for just $10.05 ! Save $8.56 (46%)

Unit Price: EUR 9.86
Total: EUR 9.86
Info plus 19% sales tax/VAT to EUR 9.86: EUR 1.87
EUR 11.73
Delivery: Download
File Size: Full version: 427.4 KB
Download Time: Full version
56k: <1 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Transfer Cost Toolkit Key Information

Tags: Transfer Cost, transfer cost toolkit, Complete Transfer Cost, Transfer Cost approach, Satisfaction Guarantee, Free Returns, List Price, Service Improvement Program, business requirement B., requirements C. review, Define processes, Operational Level Agreements, new business, documents, ready-to-use resources, Practitioner Agree, wide variety, ready-to-use templates, EUR, Service Organization, VB IPAD, industry experts, real benefits, innovative set, required templates, service catalog, Servicedocument IPAD.EN, service price, valuable kit, A. change, electronic documents, head start, valuable source, necessary templates, clear path, Download Time, File Size, Unit Price, sales tax/VAT, Wordcount, Summary, implementation, blueprints, hand, confidence, min, professionals, understanding, management, structure

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Transaction Toolkit Download

Transaction Toolkit DownloadThe Transaction Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Transaction in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Transaction by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Transaction toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Transaction and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Transaction approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Transaction Toolkit Includes the following 30 resources:
1.File: 01 Understanding Data Analytics and Mining.ppt – Summary: The presentations found within the Toolkit provide education about the different facets of Data Warehousing and Data Analysis: they can be used for self-edification or as the foundation for presenting a case to different levels of the organization. Wordcount: 867
2.File: 02 Data Warehouse Development Process.doc – Summary: One simple way of identifying what data objects are of most concern in your organization is to identify the subject of any existing or potential lists in the organization, such as a client list, a supplier list, an employee list, etc. Wordcount: 4712
3.File: Charging Policies.doc – Summary: IT needs to work with the business to help it reduce its cost of IT and be capable of adapting to any changes in IT usage which the business may make as a result of charging. Wordcount: 1063
4.File: Working with Data in the Cloud.docx – Summary: While there may be other issues than cost, such as privacy or portability, which discourage the use of public clouds, the benefits shown through these characteristics will often support the development of a private cloud within the organization’s control. Wordcount: 3664
5.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
6.File: 07 Service Level Requirements Template.doc – Summary: The SLR document does not have to be in a lengthy written format and in fact it is more likely to be adopted if it is kept concise, with only salient details) Wordcount: 1155
7.File: The Evolving Service Catalog.docx – Summary: While we have presented real world commercial examples of wholesaler catalogs, there’s no reason that the same model cannot be used at the enterprise level or incorporated as a hybrid solution, ensuring that business applications customized for the enterprise can be identified and launched from an �application warehouse� on any compatible device. Wordcount: 3311
8.File: 03 Functional Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements and any relevant agreements that may impact on the service. Wordcount: 1966
9.File: 05 Reciprocal Arrangements.doc – Summary: The service will only be provided if the office of the client is not capable of being used to provide an equivalent service. << include reasons why this could be the case, i.e. flood, fired etc. Wordcount: 3300
10.File: 01 Information Security Policy.doc – Summary:  Contractual Documentation Preparing Terms and Conditions of Employment Using Non-Disclosure Agreements (Staff and Third Party) Misuse of Organization Stationery Lending Keys to Secure Areas to Others Lending Money to Work Colleagues Complying with Information Security Policy Establishing Ownership of Intellectual Property Rights Employing/Contracting New Staff Contracting with External Suppliers/other Service Providers Employees’ Responsibility to Protect Confidentiality of Data Confidential Personnel Data Respecting Privacy in the Workplace Handling Confidential Employee Information Giving References on Staff Checking Staff Security Clearance Sharing Employee Information with Other Employees Sharing Personal Salary Information Personnel Information Security Responsibilities Using the Internet in an Acceptable Way Keeping Passwords/PIN Numbers Confidential Sharing Organization Information with Other Employees Signing for the Delivery of Goods Signing for Work done by Third Parties Ordering Goods and Services Verifying Financial Claims and Invoices Approving and Authorization of Expenditure Responding to Telephone Enquiries Sharing Confidential Information with Family Members Gossiping and Disclosing Information Spreading Information through the Office �Grape Vine’ Using E-Mail and Postal Mail Facilities for Personal Reasons Using Telephone Systems for Personal Reasons Using the Organization’s Mobile Phones for Personal Use Using Organization Credit Cards Playing Games on Office Computers Using Office Computers for Personal Use HR Management Dealing with Disaffected Staff Taking Official Notes of Employee Meetings Staff Leaving Employment Handling Staff Resignations Completing Procedures for Terminating Staff or Contractors Obligations of Staff Transferring to Competitors HR Issues Other Recommending Professional Advisors Wordcount: 3245
11.File: 01H E-Commerce Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 923
12.File: Building an Effective Information Security Policy.doc – Summary: There are of course various different options and points to think over here, such as do you want it to be accessible to everyone or do you want to password protect it and/or put it on a specific server port, can the contents of the external site (extranet) be seen by or published to the outside world, maintenance of systems and content, etc. so I would recommend it to keep things as simple as possible. Wordcount: 13098
13.File: 08 Charging Policies.doc – Summary: The purpose of this document is to provide the <> with background information and considerations related to a charging policy with the intent of developing an effective policy within the service environment. Wordcount: 1754
14.File: 02d Workplace Email and Internet Use – Employees and Employers Beware.doc – Summary: As with most things in life, a commonsense approach to this issue minimizes the risks for all involved: employees must acknowledge that their employers can and will monitor their use of these two electronic means of communication to ensure that it is not excessive, inappropriate, or illegal, and employers must make all employees aware of their policies and procedures with respect to the Internet and e-mail, reviewing employee activity or quickly taking remedial action when those policies or procedures are violated. Wordcount: 7017
15.File: 01a Example Expenses Policy – Staffordshire University.pdf – Summary: In the event that an expense claim is contemplated in respect of an item not included in this manual, or an employee has a query relating to the payment of expenses under this policy, the matter should be referred in the first instance to their Faculty Pro Vice Chancellor or Service Director, who may thereafter refer to the Financial Director for guidance if required. Wordcount: 3195
16.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
17.File: 01 Service Desk Technology.doc – Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)? Wordcount: 4027
18.File: 03 Short Overview of Six Sigma.doc – Summary: So what is all the fuss about and the desire to get to Six Sigma�if my Pizza Shops delivers all Pizzas within 25 minutes, then we are there� BUT imagine your Pizza competition has a program in place to reach Six Sigma based around a target delivery time of 20 minutes. Wordcount: 1779
19.File: 14 ROI Presentation.ppt – Summary: A quality measure is assigned or calculated and reported as a standard value. Wordcount: 909
20.File: Six Sigma – Short Overview.doc – Summary: So what is all the fuss about and the desire to get to Six Sigma�if my Pizza Shops delivers all Pizzas within 25 minutes, then we are there� BUT � imagine your Pizza competition has a program in place to reach Six Sigma based around a target delivery time of 20 minutes. Wordcount: 1782
21.File: Critical_Incident_Services.doc – Summary: The System Support plan also describes the impact of system failure (on users & business), the system topology (high level view of the various components), the support matrix (support arrangements for individual components as well as critical 3rd Party Application and Vendor information) and system dependencies (other systems that must be available for effective operation Wordcount: 1450
22.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
23.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
24.File: Challenges, CSFs and Risks.doc – Summary: Customers depend on contracts as a means of implementing their own business strategy and achieving specific objectives, and as a means of allocating and managing most, if not all, operational risks associated with the business outcomes. Wordcount: 2123
25.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
26.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
27.File: ITSCM3000 Reciprocal Arrangements.doc – Summary: The service will only be provided if the office of the client is not capable of being used to provide an equivalent service. << include reasons why this could be the case, i.e. flood, fired etc >>. Wordcount: 3002
28.File: Price List.doc – Summary: An important point to consider regarding the pricing of services is the case when a customer claims that they can buy the service cheaper from an external provider. Wordcount: 560
29.File: Service Catalog 2.doc – Summary: ACME IT personnel who provide this service will function as part of a development team and will be expected to provide work products as required by the development project and to complete their work as required by the project schedule. Wordcount: 7167
30.File: SLM1500 SLM Scope.doc – Summary: The purpose of this document is to provide the IT Organization with the specifications of the IT Services that will be included within the scope of the Service Level Management Process. Wordcount: 749
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Transaction.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Transaction toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Transaction
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Transaction toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 10.2 MB
Download Time: Full version
56k: ~24 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

Get More Information about Transaction Toolkit Download

Tags: Wordcount, Summary, transaction toolkit, service, Information Security Policy.doc, service level, target delivery time, Sharing Organization Information, Service Level Requirements, Information Personnel Information, Service Providers Employees, Service Level Management, Information Spreading Information, Complete Transaction Toolkit, Professional Advisors Wordcount, effective operation Wordcount, Information Security Policy, service level metrics, Evolving Service Catalog.docx, Sharing Employee Information, Confidential Employee Information, Service Desk Technology.doc, Effective Information Security, equivalent service, Service Improvement Program, Sharing Confidential Information, Organization Credit Cards, Staff Checking Staff, Employee Meetings Staff, Organization Stationery Lending, Employing/Contracting New Staff, Data Warehouse Development, Employment Handling Staff, Understanding Data Analytics, Data Confidential Personnel, new business requirements, Change Management process, background information, List Price, HR Management Dealing, Disaffected Staff Taking, problem management metrics, new business requirement, Services Verifying Financial, Data Respecting Privacy, Work Colleagues Complying, incident management report, service environment, Service Director, Office �Grape Vine

Category: Uncategorized

Tqm Toolkit Howto

Tqm Toolkit HowtoThe Tqm Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Tqm in your organization with 9 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Tqm by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Tqm toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $50.25 Get it now for just $30.15 ! Save $20.1 (40%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Tqm and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Tqm approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Tqm Toolkit Includes the following 9 resources:
1.File: 02 Six Sigma Workshop.pptx – Summary: Therefore, the focus of Six Sigma Quality methodology is measuring the number of times a product or service of ours fails to meet our customers’ needs and then using that information to systematically eliminate those shortcomings, getting as close to 100% customer satisfaction as possible.�Wordcount: 952
2.File: 03 Short Overview of Six Sigma.doc – Summary: So what is all the fuss about and the desire to get to Six Sigma�if my Pizza Shops delivers all Pizzas within 25 minutes, then we are there� BUT imagine your Pizza competition has a program in place to reach Six Sigma based around a target delivery time of 20 minutes. Wordcount: 1779
3.File: Six Sigma – Short Overview.doc – Summary: So what is all the fuss about and the desire to get to Six Sigma�if my Pizza Shops delivers all Pizzas within 25 minutes, then we are there� BUT � imagine your Pizza competition has a program in place to reach Six Sigma based around a target delivery time of 20 minutes. Wordcount: 1782
4.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
5.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
6.File: Terms and Definitions and acronyms.doc – Summary: Meeting the requirements in ISO/IEC 20000 (or another national or international standard), as assessed by an internal audit or an organization that is not an accredited certification body or qualified to carry out ISO/IEC 20000 certification audits. Wordcount: 1098
7.File: Presentation 6- BPM Continual Improvement.ppt – Summary: Invoking a Six Sigma DMAIC project or conducting a Lean kaizen event will characterize the problems with the process, determine the process changes, and define the new process and standards of performance. Wordcount: 2489
8.File: Presentation 6 – Project Resourcing and Quality & PMBOK.ppt – Summary: project schedule are used to create the cost baseline, which is a time- Wordcount: 2190
9.File: A Guide to PMBOK.pdf – Summary: Even within a single application area there can be significant varia- tions�one organization’s software development life cycle may have a single de- sign phase while another’s has separate phases for functional and detail design. Wordcount: 66849
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Tqm.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Tqm toolkit:
1. Contains 9 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Tqm
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Tqm toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $50.25 Get it now for just $30.15 ! Save $20.1 (40%)

Unit Price: EUR 29.58
Total: EUR 29.58
Info plus 19% sales tax/VAT to EUR 29.58: EUR 5.62
EUR 35.20
Delivery: Download
File Size: Full version: 1.7 MB
Download Time: Full version
56k: ~4 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

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Tags: tqm toolkit, term business process, appropriate complementary action�, target delivery time, Complete Tqm Toolkit, Tqm approach, List Price, Pizza competition, Free Returns, Satisfaction Guarantee, Pizza Shops, �a sequence, Starter Kit, common understanding, SixSigma Starter Kit, Sigma Quality methodology, necessary steps, Starter Kit Document.doc, Sigma DMAIC project, Summary, BPM Continual Improvement.ppt, Lean kaizen event, software development life, single application area, Wordcount, organization, ready-to-use resources, documents, wide variety, time- Wordcount, ready-to-use templates, Sigma Workshop.pptx, required templates, industry experts, real benefits, innovative set, valuable kit, customer satisfaction, head start, Short Overview, Download Time, Short Overview.doc, tions�one organization, process changes, new process, electronic documents, international standard, EUR, Project Resourcing, project schedule

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Total Quality Management Toolkit Features

Total Quality Management Toolkit FeaturesThe Total Quality Management Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Total Quality Management in your organization with 7 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Total Quality Management by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Total Quality Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $39.75 Get it now for just $23.45 ! Save $16.3 (41%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Total Quality Management and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Total Quality Management approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Total Quality Management Toolkit Includes the following 7 resources:
1.File: 02 Six Sigma Workshop.pptx – Summary: Therefore, the focus of Six Sigma Quality methodology is measuring the number of times a product or service of ours fails to meet our customers’ needs and then using that information to systematically eliminate those shortcomings, getting as close to 100% customer satisfaction as possible.�Wordcount: 952
2.File: 03 Short Overview of Six Sigma.doc – Summary: So what is all the fuss about and the desire to get to Six Sigma�if my Pizza Shops delivers all Pizzas within 25 minutes, then we are there� BUT imagine your Pizza competition has a program in place to reach Six Sigma based around a target delivery time of 20 minutes. Wordcount: 1779
3.File: Six Sigma – Short Overview.doc – Summary: So what is all the fuss about and the desire to get to Six Sigma�if my Pizza Shops delivers all Pizzas within 25 minutes, then we are there� BUT � imagine your Pizza competition has a program in place to reach Six Sigma based around a target delivery time of 20 minutes. Wordcount: 1782
4.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
5.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
6.File: Terms and Definitions and acronyms.doc – Summary: Meeting the requirements in ISO/IEC 20000 (or another national or international standard), as assessed by an internal audit or an organization that is not an accredited certification body or qualified to carry out ISO/IEC 20000 certification audits. Wordcount: 1098
7.File: A Guide to PMBOK.pdf – Summary: Even within a single application area there can be significant varia- tions�one organization’s software development life cycle may have a single de- sign phase while another’s has separate phases for functional and detail design. Wordcount: 66849
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Total Quality Management.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Total Quality Management toolkit:
1. Contains 7 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Total Quality Management
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Total Quality Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $39.75 Get it now for just $23.45 ! Save $16.3 (41%)

Unit Price: EUR 23.01
Total: EUR 23.01
Info plus 19% sales tax/VAT to EUR 23.01: EUR 4.37
EUR 27.38
Delivery: Download
File Size: Full version: 1.4 MB
Download Time: Full version
56k: ~3 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

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Tags: Total Quality Management, quality management toolkit, term business process, appropriate complementary action�, target delivery time, Quality Management approach, Complete Total Quality, List Price, Sigma Quality methodology, Free Returns, Satisfaction Guarantee, Pizza competition, Pizza Shops, �a sequence, Starter Kit, common understanding, necessary steps, SixSigma Starter Kit, Starter Kit Document.doc, software development life, single application area, Summary, organization, documents, Wordcount, ready-to-use resources, templates, wide variety, ready-to-use templates, industry experts, real benefits, innovative set, required templates, Sigma Workshop.pptx, customer satisfaction, valuable kit, head start, Short Overview, EUR, Short Overview.doc, tions�one organization, electronic documents, international standard, Download Time, certification body, necessary templates, internal audit, clear path, certification audits, valuable source

Category: Uncategorized

Total Cost Ownership Toolkit Review

Total Cost Ownership Toolkit ReviewThe Total Cost Of Ownership Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Total Cost Of Ownership in your organization with 9 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Total Cost Of Ownership by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Total Cost Of Ownership toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $51.98 Get it now for just $30.15 ! Save $21.83 (42%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Total Cost Of Ownership and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Total Cost Of Ownership approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Total Cost Of Ownership Toolkit Includes the following 9 resources:
1.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
2.File: FIN9700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Financial Management process. Wordcount: 796
3.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
4.File: v0.1 it output based service management.doc – Summary: Strictly speaking this term means how much so in an ITIL context SLM identifies from the customer needs and wishes what the appropriate service level is including how much of the service is required. Wordcount: 335
5.File: Presentation 5- BPM & ROI.ppt – Summary: for customers and also to the company in terms of reduced costs such as Wordcount: 2396
6.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
7.File: Service_Operation_Capability_Assessment_Questionnaire.docx – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 6952
8.File: Service_Transition_Capability_Assessment_Questionnaire.docx – Summary: To achieve higher levels of capability and maturity, the processes of Change and Release & Deployment will need to be interfaced with Service Validation and Testing, which in turn will ensure the appropriate levels of testing are performed for the build, test and deployment activities of the releases required. Wordcount: 7044
9.File: SLM_Capability_Assessment_Questionnaire.doc – Summary: By acting as the liaison between the IT Service Provider and the customers, Service Level Management (SLM) is utilized to ensure that the actions required for gathering requirements, developing agreements, and measuring and reporting performance are performed in a consistent manner in line with the needs of the business and customers. Wordcount: 2101
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Total Cost Of Ownership.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Total Cost Of Ownership toolkit:
1. Contains 9 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Total Cost Of Ownership
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Total Cost Of Ownership toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $51.98 Get it now for just $30.15 ! Save $21.83 (42%)

Unit Price: EUR 29.58
Total: EUR 29.58
Info plus 19% sales tax/VAT to EUR 29.58: EUR 5.62
EUR 35.20
Delivery: Download
File Size: Full version: 2.4 MB
Download Time: Full version
56k: ~6 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

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Tags: Total Cost, ownership toolkit, Complete Total Cost, List Price, Satisfaction Guarantee, Free Returns, Financial Management process, Service Level Management, Wordcount, appropriate service level, ITIL context SLM, effective process management, KEY PERFORMANCE INDICATORS, Maturity Model Integrated, generic capability levels, Define processes, Ownership approach, Summary, ready-to-use resources, Service Organization, documents, wide variety, ready-to-use templates, service management.doc, Practitioner Agree, required templates, real benefits, Service Provider, innovative set, industry experts, Reports KPI, Service Validation, high-profile experts, industry-wide shift, valuable kit, Servicedocument IPAD.EN, Capacity Management, human resources, well-known companies, electronic documents, physical sites, customer needs, party products, cloud computing, cloud technologies, adequate performance, EUR, focal point, head start

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Togaf Toolkit Review

Togaf Toolkit ReviewThe Togaf Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Togaf in your organization with 11 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Togaf by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Togaf toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $60.41 Get it now for just $36.85 ! Save $23.56 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Togaf and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Togaf approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Togaf Toolkit Includes the following 11 resources:
1.File: 01 Architecture Principles.doc – Summary: This document will provide a format for documenting an architecture principle which is suggested in TOGAF 9.1, as well as a list of common principles found across several enterprise architectures. Wordcount: 1715
2.File: 00 Toolkit Bibliography.doc – Summary: No part of this toolkit may in any form or by any means (whether electronic or mechanical or otherwise) be copied, reproduced, transmitted or provided to any other person without the prior written permission of The Art of Service Pty Ltd, who owns the copyright.’ Wordcount: 302
3.File: 00 Enterprise Architecture Intro Presentation.ppt – Summary: The Zachman Framework will be used in this Toolkit to define enterprise architecture and describe its basic principles for an organization adopting enterprise architecture; thus laying the foundation for subsequent discussions as other frameworks are introduced. Wordcount: 660
4.File: 02 Developing Enterprise Architecture.ppt – Summary: All principles have reason(s) for their existence (rationale), which is typically related to achieving business objectives and understanding impact (implication) for adopting the principle in system architectures. Wordcount: 1142
5.File: 03 Managing Enterprise Architecture.ppt – Summary: For this reason, we will be using their Federal Enterprise Architecture to demonstrate how best to promote collaboration and cooperation across the organization within the context of managing the overall enterprise architecture. Wordcount: 419
6.File: 04 Enterprise Architecture in Practice.ppt – Summary: This may not be a new concept for your organization, but if enterprise architecture has been newly introduced, the responsibilities of your governing bodies may not be clear in the area of EA. Wordcount: 792
7.File: 01 Glossary of Terms.doc – Summary: Building Block � a component of business, IT, or architectural capability which can be combined with other building blocks to develop an architecture and/or solution Wordcount: 611
8.File: 02 Architecture Development Process.doc – Summary: Using the project timeline and established work packages, create a high-level roadmap of the implementation to quickly identify progress, as well as the respective transition architecture in use during the project. Wordcount: 1236
9.File: 02 Architecture Principles.doc – Summary: An enterprise-wide perspective in decision-making ensures that individual organizations within the enterprise adhere to priorities set at the enterprise level, but should not prevent the organization from performing its function with its best capabilities. Wordcount: 1017
10.File: 03 Creating a Reference Model.doc – Summary: A reference model plays the same role for an architect that the Lego catalog described above would play for a child; it allows the architect to quickly identify and use existing and available building blocks in the architecture. Wordcount: 1423
11.File: Viewpoints to Creating a Service Catalog.docx – Summary: A user may only need the name of the service, a brief description, and conditions or costs for using the service, while a business manager, who is responsible for managing a dozen, hundreds, or thousands of employees, may need considerably more information, including the overall cost of using the service by the department, indicators of misuse, or the ability to manage control over access to services. Wordcount: 3426
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Togaf.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Togaf toolkit:
1. Contains 11 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Togaf
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Togaf toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $60.41 Get it now for just $36.85 ! Save $23.56 (39%)

Unit Price: EUR 36.15
Total: EUR 36.15
Info plus 19% sales tax/VAT to EUR 36.15: EUR 6.87
EUR 43.02
Delivery: Download
File Size: Full version: 1.6 MB
Download Time: Full version
56k: ~4 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

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Tags: enterprise architecture, togaf toolkit, Complete Togaf Toolkit, Wordcount, Federal Enterprise Architecture, overall enterprise architecture, Summary, Architecture Principles.doc, Satisfaction Guarantee, Free Returns, Architecture Development Process.doc, List Price, organization, respective transition architecture, building blocks, prior written permission, Enterprise Architecture.ppt, An enterprise-wide perspective, Toolkit Bibliography.doc, Togaf approach, architecture principle, documents, enterprise architectures, ready-to-use resources, enterprise level, solution Wordcount, wide variety, ready-to-use templates, EUR, Service Pty, required templates, industry experts, Zachman Framework, real benefits, innovative set, common principles, Intro Presentation.ppt, valuable kit, basic principles, subsequent discussions, Service Catalog.docx, work packages, project timeline, head start, high-level roadmap, architectural capability, business objectives, electronic documents, brief description, decision-making ensures

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Throughput Toolkit Alternative

Throughput Toolkit AlternativeThe Throughput Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Throughput in your organization with 18 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Throughput by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Throughput toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $111.67 Get it now for just $60.3 ! Save $51.37 (46%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Throughput and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Throughput approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Throughput Toolkit Includes the following 18 resources:
1.File: 04 Technical Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements and any relevant agreements that may impact on the service. Wordcount: 1574
2.File: 08 Capacity Plan.doc – Summary: User profiles can be created to identify the demands of different roles in the process and how many people in each role is expected: a management role will probably have more rights in a process then a technician, but more technicians will likely be using the process at any given time. Wordcount: 2891
3.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
4.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
5.File: Challenges, CSFs and Risks.doc – Summary: Customers depend on contracts as a means of implementing their own business strategy and achieving specific objectives, and as a means of allocating and managing most, if not all, operational risks associated with the business outcomes. Wordcount: 2123
6.File: change v4.doc – Summary: The goal of the Change Management process is to ensure that standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimise the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organisation. Wordcount: 828
7.File: change v5.0.pdf – Summary: The goal of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change- related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 1445
8.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
9.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
10.File: Example Outsourcing Contract template.doc – Summary: The customer/supplier agrees that all knowledge, concerning the organization of the supplier/customer, coming forth from the activities based on this Service Level Agreement and by which, by making public, the supplier/customer may suffer damage, will in no way be made available to any third party. Wordcount: 4184
11.File: Typical Contents of a Capacity Plan.doc – Summary: It could contain options for merging different services on a single processor, upgrading the network to take advantage of technological advances, tuning the use of resource or service performance, rewriting legacy systems, purchasing new hardware or software etc. Wordcount: 727
12.File: Terms and Definitions and acronyms.doc – Summary: Meeting the requirements in ISO/IEC 20000 (or another national or international standard), as assessed by an internal audit or an organization that is not an accredited certification body or qualified to carry out ISO/IEC 20000 certification audits. Wordcount: 1098
13.File: 01 Big Data Development Process.doc – Summary: A scope statement any bigger than half an A4 page may be too lengthy to read, lose the intended audience with detail, and not be clearly focused on answering the WHAT question for this process. Wordcount: 4823
14.File: McKinsey Report.pdf – Summary: Data have become a torrent flowing into every area of the global economy.1 Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create, and communicate data in the age of the Internet of Things.2 Indeed, as companies and organizations go about their business and interact with individuals, they are generating a tremendous amount of digital �exhaust data,� i.e., data that Wordcount: 70206
15.File: Presentation 1- Toolkit Introduction Business Process Management.ppt – Summary: Compliance officer – There needs to be one person that ensures that brings the process performance information to the knowledge of compliance body and ensure the governance body’s decisions are implemented correctly. Wordcount: 3787
16.File: Presentation 5- BPM & ROI.ppt – Summary: for customers and also to the company in terms of reduced costs such as Wordcount: 2396
17.File: BPM – Design for Workflow & Rules Management Systems.docx – Summary: Furthermore, not all vendors may choose to expose every interface between the functional components within the model; this will be dealt with by the specification of a variety of conformance levels which will identify the particular inter-working functions where open interfaces are supported for multi-vendor integration. Wordcount: 2388
18.File: 01 Technical Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerance, units of measure, timing, display formats and organization, availability and capacity requirements, and any relevant agreements that may impact the service. Wordcount: 1088
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Throughput.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Throughput toolkit:
1. Contains 18 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Throughput
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Throughput toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $111.67 Get it now for just $60.3 ! Save $51.37 (46%)

Unit Price: EUR 59.16
Total: EUR 59.16
Info plus 19% sales tax/VAT to EUR 59.16: EUR 11.24
EUR 70.40
Delivery: Download
File Size: Full version: 14.9 MB
Download Time: Full version
56k: ~35 min.
DSL/Cable (1/8/16Mbit): ~2 / <1 / <1 min.

Get More Information about Throughput Toolkit Alternative

Tags: Change Management process, throughput toolkit, Wordcount, Summary, term business process, appropriate complementary action�, Technical Specification Template.doc, day-to-day operations, prompt handling, Complete Throughput Toolkit, service quality, organization, List Price, Toolkit Introduction Business, Change-related Incidents, standardized methods, common understanding, Starter Kit, Free Returns, �a sequence, Satisfaction Guarantee, Service Level Agreement, Capacity Plan.doc, relevant agreements, Starter Kit Document.doc, process performance information, SixSigma Starter Kit, necessary steps, capacity requirements, Big Data Development, Rules Management Systems.docx, digital �exhaust data, Known Error Record, global economy.1 Companies, particular inter-working functions, smart energy meters, Service Transition, ready-to-use resources, documents, wide variety, Process Management.ppt, service performance, management role, industry experts, real benefits, valuable kit, ready-to-use templates, required templates, business strategy, change v4.doc

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Threat Toolkit Download

Threat Toolkit DownloadThe Threat Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Threat in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Threat by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Threat toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $180.0 Get it now for just $99.0 ! Save $81.0 (45%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Threat and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Threat approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Threat Toolkit Includes the following 30 resources:
1.File: Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1216
2.File: Business Continuity Strategy.doc – Summary: This recovery options is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1630
3.File: Risk Assessment Template.doc – Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 800
4.File: Working with Data in the Cloud.docx – Summary: While there may be other issues than cost, such as privacy or portability, which discourage the use of public clouds, the benefits shown through these characteristics will often support the development of a private cloud within the organization’s control. Wordcount: 3664
5.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
6.File: Building a Business Case.doc – Summary: For example, benefits like �improved customer satisfaction’ or �enhanced market image’ or �better employee morale’ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite �real’. Wordcount: 3630
7.File: Develop your leadership skills.doc – Summary: Thirdly, individuals bring into the group their own needs�not just the physical ones for food and shelter (which are largely catered for by the payment of wages these days) but also the psychological ones: recognition; a sense of doing something worthwhile; status; and the deeper needs to give to and receive from other people in a working situation. Wordcount: 7764
8.File: 03 Availability Plan.doc – Summary: Accidental changes often occur when the machine is touched for legitimate reasons, like an update, but the machine is not kept in a workable state; usually because the change has not be fully planned, tested, or the procedures for the change have not been completed as documented. Wordcount: 2324
9.File: 04 Business Continuity Strategy.doc – Summary: This recovery option is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1972
10.File: 14 Known Error Template.doc – Summary: Known Errors can first be identified as incidents which have been handled over to Problem Management because the root cause is unknown or the impact is significant to render investigation. Wordcount: 1062
11.File: 02 Risk Management Framework.doc – Summary: Whilst the numeric rating scale should be applied consistently for each activity or project evaluated, the detailed descriptions contained in the table is provided as an example only and will need to be altered to suit the specific activity being assessed. Wordcount: 4040
12.File: 03 IT Risk Assessment Planning.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 1513
13.File: 06 Risk Assessment Questionnaire.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 2229
14.File: 10 Conducting a Risk Management Review.doc – Summary: These costs fall into three broad categories: (1) property, income, lives, and other things of value damaged or destroyed in accidents; (2) the deterrence effects of potential accidental losses (the net benefits that could have been gained from activities no one undertook because they were judged to "risky"), and (3) the resources devoted to managing accidental losses (resources that could have been put to alternative uses had there been no possibility of any accidental losses, no loss exposures). Wordcount: 2768
15.File: 12 Risk Assessment Template.doc – Summary: The document has been designed to support you in implementing or improving capabilities in Risk Management This section provides instructions for how to use this document properly and should be deleted before publication in your environment. Wordcount: 1194
16.File: Management of Risk Framework M_O_R.doc – Summary: Communication: having the appropriate communication activities in place to ensure that everyone is kept up-to-date with changes in threats, opportunities and any other aspects of risk management. Wordcount: 347
17.File: 01 Information Security Policy.doc – Summary:  Contractual Documentation Preparing Terms and Conditions of Employment Using Non-Disclosure Agreements (Staff and Third Party) Misuse of Organization Stationery Lending Keys to Secure Areas to Others Lending Money to Work Colleagues Complying with Information Security Policy Establishing Ownership of Intellectual Property Rights Employing/Contracting New Staff Contracting with External Suppliers/other Service Providers Employees’ Responsibility to Protect Confidentiality of Data Confidential Personnel Data Respecting Privacy in the Workplace Handling Confidential Employee Information Giving References on Staff Checking Staff Security Clearance Sharing Employee Information with Other Employees Sharing Personal Salary Information Personnel Information Security Responsibilities Using the Internet in an Acceptable Way Keeping Passwords/PIN Numbers Confidential Sharing Organization Information with Other Employees Signing for the Delivery of Goods Signing for Work done by Third Parties Ordering Goods and Services Verifying Financial Claims and Invoices Approving and Authorization of Expenditure Responding to Telephone Enquiries Sharing Confidential Information with Family Members Gossiping and Disclosing Information Spreading Information through the Office �Grape Vine’ Using E-Mail and Postal Mail Facilities for Personal Reasons Using Telephone Systems for Personal Reasons Using the Organization’s Mobile Phones for Personal Use Using Organization Credit Cards Playing Games on Office Computers Using Office Computers for Personal Use HR Management Dealing with Disaffected Staff Taking Official Notes of Employee Meetings Staff Leaving Employment Handling Staff Resignations Completing Procedures for Terminating Staff or Contractors Obligations of Staff Transferring to Competitors HR Issues Other Recommending Professional Advisors Wordcount: 3245
18.File: 01A Service Organization Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1177
19.File: 02 Security Service Requirement.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Security Requirements.Wordcount: 1577
20.File: 04 Security Incident Template.doc – Summary: For the purpose of this document, a Security Incident Ticket will be defined as a ticket to record information regarding any security issues. Wordcount: 1771
21.File: Building an Effective Information Security Policy.doc – Summary: There are of course various different options and points to think over here, such as do you want it to be accessible to everyone or do you want to password protect it and/or put it on a specific server port, can the contents of the external site (extranet) be seen by or published to the outside world, maintenance of systems and content, etc. so I would recommend it to keep things as simple as possible. Wordcount: 13098
22.File: CRAMM.doc – Summary: The CRAMM software uses the measures of risk determined during the previous stage and compares them against the security level (a threshold level associated with each countermeasure) in order to identify if the risks are sufficiently great to justify the installation of a particular countermeasure. Wordcount: 814
23.File: IM Viruses and Security.doc – Summary: If basic consumer IM applications don’t fit the bill, you may want to move to the next level of products such as America Online’s AIM Pro, which is still free but offers message encryption, integration with Microsoft Outlook client, voice- and video-conferencing, and one-click access to WebEx meetings. Wordcount: 3678
24.File: 02c EXAMPLE – Notre Dame Australia Policy – Email and Internet Usage.doc – Summary: The University has the right to record all staff and student Internet usage and monitor the email account or Internet browsing of any user for legitimate business reasons, including compliance with this policy, compliance with any applicable laws and industry regulations, and where there is reasonable suspicion of activities that may violate this policy. Wordcount: 712
25.File: 02d Workplace Email and Internet Use – Employees and Employers Beware.doc – Summary: As with most things in life, a commonsense approach to this issue minimizes the risks for all involved: employees must acknowledge that their employers can and will monitor their use of these two electronic means of communication to ensure that it is not excessive, inappropriate, or illegal, and employers must make all employees aware of their policies and procedures with respect to the Internet and e-mail, reviewing employee activity or quickly taking remedial action when those policies or procedures are violated. Wordcount: 7017
26.File: 02e Finance & Administration Agency Guide to Best Practice – Email & Internet Usage.doc – Summary: Employees should be aware that Internet usage and sites visited may be monitored by their employer and copies of all emails sent and received maybe recorded and stored in information systems hardware, even after the email is deleted. Wordcount: 1429
27.File: 03 Instant Messaging Use Policy.doc – Summary: The purpose of this document is to provide the <> with background information and considerations related to Instant Messaging Use policy with the intent of developing an effective policy within the service environment. Wordcount: 1111
28.File: 03a EXAMPLE Instant Messaging Policy.doc – Summary: Please talk to ABC’s compliance officer or chief information officer if you need a copy or have questions about ABC’s IM retention and deletion policies, practices, and procedures. Wordcount: 454
29.File: 01 Objectives and Goals.doc – Summary: Once developed a Security Management process can be used to plan for confidentiality, integrity and availability for the business reducing the loss of service that can cause significant harm to the business. Wordcount: 1261
30.File: 00 Service Desk-Introduction.docx – Summary: Ability to match end user’s concern/request with similar/past concerns/requests � For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Threat.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Threat toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Threat
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Threat toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $180.0 Get it now for just $99.0 ! Save $81.0 (45%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 2.5 MB
Download Time: Full version
56k: ~6 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Threat Toolkit Download

Tags: Wordcount, threat toolkit, Summary, Security Service Requirement.doc, Information Security Policy.doc, Business Continuity Strategy.doc, risk management, Information Security Policy, Information Personnel Information, Information Spreading Information, Sharing Organization Information, Effective Information Security, Service Organization Policy.doc, Risk Assessment, Complete Threat Toolkit, Professional Advisors Wordcount, Sharing Employee Information, Risk Management Framework.doc, Risk Management Review.doc, Confidential Employee Information, Sharing Confidential Information, Service Providers Employees, Staff Security Clearance, Security Management process, service management, Risk Assessment Template.doc, service agreement, information systems hardware, business processes, background information, accidental losses, Risk Assessment Planning.doc, Risk Assessment Questionnaire.doc, Employee Meetings Staff, Security Incident Template.doc, Security Incident Ticket, Organization Credit Cards, Risk Framework M_O_R.doc, Employment Handling Staff, chief information officer, HR Management Dealing, Employing/Contracting New Staff, legitimate business reasons, List Price, Service Desk analyst, Instant Messaging, Disaffected Staff Taking, Organization Stationery Lending, Known Error Template.doc, �better employee morale

Category: Uncategorized

Third Line Support Toolkit Features

Third Line Support Toolkit FeaturesThe Third-line Support Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Third-line Support in your organization with 5 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Third-line Support by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Third-line Support toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $27.46 Get it now for just $16.75 ! Save $10.71 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Third-line Support and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Third-line Support approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Third-line Support Toolkit Includes the following 5 resources:
1.File: 01 Service Desk-Roles and Responsibilities.doc – Summary: The primary Service Desk Analyst role is that of providing first-level support through taking calls and handling the resulting Incidents or Service Requests using the Incident Management and Request Fulfillment processes in line with the Service Desk objectives. Wordcount: 963
2.File: 00 Service Desk Introduction Presentation.ppt – Summary: Tools not only support the outsourced Service Desk, but also the customers organization’s processes and business requirements. Wordcount: 385
3.File: Integrated ITSM Technology.doc – Summary: If, for example, a second-line support group has not resolved an incident within a 60-minute agreed target, the incident must be automatically routed to the appropriate (determined by incident categorization) third-line support group � and any necessary hierarchic escalation should be automatically undertaken (e.g. Wordcount: 299
4.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
5.File: 01 Help Desk-Roles and Responsibilities.doc – Summary: The primary Help Desk Analyst role is that of providing first-level support through taking calls and handling the resulting Incidents or Service Requests using the Incident Management and Request Fulfillment processes in line with the Help Desk objectives. Wordcount: 962
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Third-line Support.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Third-line Support toolkit:
1. Contains 5 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Third-line Support
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Third-line Support toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $27.46 Get it now for just $16.75 ! Save $10.71 (39%)

Unit Price: EUR 16.43
Total: EUR 16.43
Info plus 19% sales tax/VAT to EUR 16.43: EUR 3.12
EUR 19.55
Delivery: Download
File Size: Full version: 1.1 MB
Download Time: Full version
56k: ~3 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

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Tags: third-line support, third-line support toolkit, Desk Analyst role, Service Desk, incident management, Third-line Support approach, Complete Third-line Support, third-line support group, Service Desk Analyst, incident management report, Service Desk Introduction, outsourced Service Desk, Service Desk objectives, second-line support group, first-level support, List Price, service level metrics, Satisfaction Guarantee, Free Returns, Help Desk Analyst, Service Requests, Request Fulfillment, problem management metrics, Help Desk objectives, Integrated ITSM Technology.doc, 60-minute agreed target, necessary hierarchic escalation, average resolution time, network availability report, work load/performance trends, incident categorization, incident statistics, documents, ready-to-use resources, Service Desk-Roles, Service Levels.doc, ready-to-use templates, EUR, wide variety, required templates, change management, industry experts, real benefits, innovative set, valuable kit, electronic documents, customers organization&rsquo, business requirements, Download Time, head start

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