Benchmark Toolkit Howto

By | September 22, 2016

Benchmark Toolkit HowtoThe Benchmark Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Benchmark in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Benchmark by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Benchmark toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $183.33 Get it now for just $99.0 ! Save $84.33 (46%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Benchmark and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Benchmark approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Benchmark Toolkit Includes the following 30 resources:
1.File: Building a Business Case.doc – Summary: For example, benefits like �improved customer satisfaction’ or �enhanced market image’ or �better employee morale’ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite �real’. Wordcount: 3630
2.File: CRAMM.doc – Summary: The CRAMM software uses the measures of risk determined during the previous stage and compares them against the security level (a threshold level associated with each countermeasure) in order to identify if the risks are sufficiently great to justify the installation of a particular countermeasure. Wordcount: 814
3.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
4.File: 02 Six Sigma Workshop.pptx – Summary: Therefore, the focus of Six Sigma Quality methodology is measuring the number of times a product or service of ours fails to meet our customers’ needs and then using that information to systematically eliminate those shortcomings, getting as close to 100% customer satisfaction as possible.�Wordcount: 952
5.File: 06 Six Sigma Fact Sheet.doc – Summary: In order to be at a six sigma level you would have to deliver on time 99.9997% of the time. Wordcount: 834
6.File: 01 Overview of Continual Improvement.ppt – Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes. Wordcount: 937
7.File: 02 CSI Methods and Techniques.ppt – Summary: Plan – A check during process implementation or improvement activities serves as validation that process project objectives are being met and provide tangible evidence that benefits are being achieved from the investment of time, talent and resources to process initiatives. Wordcount: 3359
8.File: 03 Continual Improvement Process.ppt – Summary: An assessment for ISO/IEC 20000 is a capability assessment; it shows whether or not the requirements of ISO/IEC 20000 are being met. Wordcount: 1074
9.File: ISO 20000 FAQs.doc – Summary: ISO 9000 is applied and used by all organizations in different sectors and industries and whilst it has certain attributes and benefits that are valuable to your existing commercial relationship, you should consider whether you wish to have a specific certification for the IT Service Management (ITSM) component of your business. Wordcount: 2809
10.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
11.File: SBMS-MSAP-FY04.doc – Summary: Requirements Management: Complete SAM Action Plan item for making explicit link from requirements to SBMS or other organizational documents; also, review and update training program as described in second bullet above. Wordcount: 469
12.File: CONMGT3700 Conf. Process Manager.doc – Summary: Will compile and provide to management a variety of reports (including recommendations for actions to deal with current or foreseen problems and status reports that provide a summary of the status of all Configuration Items (CIs). Wordcount: 777
13.File: Rescued document.txt – Summary: After assessing the material I would say for someone who has completed the ITIL Foundation level, or someone starting in a Change management role the course would be very useful as it’s more in depth than the Foundation course. Wordcount: 2161
14.File: CSI Fact Sheet.doc – Summary: Step One – Define what you should measure: Talk to the business, find out what your customer’s needs are and discuss with IT Management how those needs can be met. Wordcount: 891
15.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
16.File: CSI Introduction Presentation.ppt – Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes Wordcount: 779
17.File: CSI Roles and Responsibilities.doc – Summary: CSI Manager, Service Manager, Business Manager, IT Process Owner, Business Process Owner Wordcount: 183
18.File: Implementing Service Design.doc – Summary: Once the vision and high-level objectives have been defined, the service provider then needs to review the current situation, terms of what processes are in place and the maturity of the organization. Wordcount: 1567
19.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
20.File: CSI – Principles.ppt – Summary: “We don’t need to change, we’ve always done it this way and its worked fine most of the time” Wordcount: 987
21.File: CSI Intro Presentation.ppt – Summary: Provide practical and user friendly documents for you to use within your organization, including a Continual Service Improvement Readiness Assessment. Wordcount: 940
22.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
23.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
24.File: Service Catalogue Reasons Hints Tips.ppt – Summary: for browsing available service offerings – should all be included in a Wordcount: 1447
25.File: Financial Management Powerpoint.ppt – Summary: Service Valuation is used to help the business and the IT Service Provider agree on the value of the IT Service. Wordcount: 1510
26.File: ISO 20000 FAQ’s.doc – Summary: ISO 9000 is applied and used by all organisations in different sectors and industries and whilst it has certain attributes and benefits that are valuable to your existing commercial relationship, you should consider whether you wish to have a specific certification for the IT Service Management (ITSM) component of your business. Wordcount: 3065
27.File: ISO IEC 20000 Presentation.ppt – Summary: An integrated known error database should be used to store details of previous incidents/problems and their resolutions – so that any recurrences can be more quickly diagnosed and fixed.�Wordcount: 2671
28.File: ISO-IEC 20000 Foundation Program Overview.pdf – Summary: The ISO 20000 Foundation Program is a 2 day program that offers extensive teachings of the standard and ultimately prepares participants for the associated certification. Wordcount: 453
29.File: ISO-IEC 20000 Professional Program M&I Overview.pdf – Summary: The ISO 20000 Professional Program � Measurement & Improvement of ITSM Processes is a 2 day program that offers extensive teachings of the standard and ultimately prepares participants for the associated certification. Wordcount: 612
30.File: ISO-IEC 20000 Professional Program Support of IT Overview.pdf – Summary: The ISO 20000 Professional Program � Support of IT Services According to ISO/IEC 20000 is a 2 day program that offers extensive teachings of the standard and ultimately prepares participants for the associated certification. Wordcount: 686
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Benchmark.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Benchmark toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Benchmark
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Benchmark toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $183.33 Get it now for just $99.0 ! Save $84.33 (46%)

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