Certification Toolkit Features

By | September 22, 2016

Certification Toolkit FeaturesThe Certification Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Certification in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Certification by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Certification toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Certification and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Certification approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Certification Toolkit Includes the following 30 resources:
1.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
2.File: 01 Service Management Policy Template.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1109
3.File: 02 Service Management Plan.doc – Summary: It is necessary to identify the service management processes developed to support service delivery, their purposes, and how they relate to each other and the other components (policies, tools, and controls) of the service management system. Wordcount: 2056
4.File: Building a Business Case.doc – Summary: For example, benefits like �improved customer satisfaction’ or �enhanced market image’ or �better employee morale’ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite �real’. Wordcount: 3630
5.File: 09 Tool Requirements Template and Planner.doc – Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
6.File: 02 Service Desk Skills.doc – Summary: For instance, a Service Desk Analyst on a Skilled or Expert Service Desk (Level 3 Apply) may also be applying the skill sets on the same responsibility level for IT operations, problem management, configuration management, and service level management in varying degrees. Wordcount: 2418
7.File: 06 Six Sigma Fact Sheet.doc – Summary: In order to be at a six sigma level you would have to deliver on time 99.9997% of the time. Wordcount: 834
8.File: 02 CSI Methods and Techniques.ppt – Summary: Plan – A check during process implementation or improvement activities serves as validation that process project objectives are being met and provide tangible evidence that benefits are being achieved from the investment of time, talent and resources to process initiatives. Wordcount: 3359
9.File: 06 Internal Audits.docx – Summary: Internal audits and management reviews are different methods with the same purpose: to allow the service provider to demonstrate the capabilities of the service management system and delivered services to effectively achieve service management objectives, service requirements, and ISO/IEC 20000 requirements. Wordcount: 2483
10.File: 07 Management Reviews.docx – Summary: For instance, a small organization may be able to conduct a single management review covering the entire scope of the service management system; a sizable service provider with multiple customers may benefit for a management review of each customer and whether the SMS effectively supports them individually, while an extremely large service provider may benefit from smaller reviews from delegates of top management with a summary review of those results from top management. Wordcount: 1879
11.File: ISO 20000 – Introduction Presentation.ppt – Summary: This part is based on �’best practice’ – when you are audited it is �’recommend’ that you use this best practice to perform your IT Service Management processes Wordcount: 546
12.File: ISO 20000 FAQs.doc – Summary: ISO 9000 is applied and used by all organizations in different sectors and industries and whilst it has certain attributes and benefits that are valuable to your existing commercial relationship, you should consider whether you wish to have a specific certification for the IT Service Management (ITSM) component of your business. Wordcount: 2809
13.File: ISO 27000 Presentation.ppt – Summary: ISO/IEC 17799 is a code of practice, not a suitable basis for an Wordcount: 824
14.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
15.File: COM28100 ITSM Awareness.ppt – Summary: The Service Delivery Set = Interconnection between the processes = Wordcount: 130
16.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
17.File: Project Draft.doc – Summary: The purpose of this project is to implement IT Service Management processes and a supporting software tool to help enable IT&T align IT Services to the needs of the business in such a way that Ingeus can continue to meet the Key Priorities and Critical Success Factors as outlined in the Strategic Plan for 2004 � 2007. Wordcount: 2900
18.File: Rescued document.txt – Summary: After assessing the material I would say for someone who has completed the ITIL Foundation level, or someone starting in a Change management role the course would be very useful as it’s more in depth than the Foundation course. Wordcount: 2161
19.File: Trackdescription Practitioner IPAD.EN 0107.pdf – Summary: The Agree and Define track (IPAD) is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, IT Service Management Agree and Define processes. Wordcount: 4128
20.File: TAOS ISO 27001 Fact Sheet.doc – Summary: The ISO 27000-series information security management standards align with other ISO management systems standard, such as those for ISO 9001 (quality management systems) and ISO 14001 (environmental management systems), both in terms of their general structure and in the nature of combining best practice with certification standards. Wordcount: 829
21.File: TAOS eSourcing Capability Model for Service Providers (eSCM-SP).doc – Summary: At Capability Level 3, a service provider is able to deliver services according to stated requirements, even if the required services differ significantly from the provider’s experience, and has, at a minimum, implemented all the Level 2 and 3 Practices. Wordcount: 735
22.File: TAOS i ISO 20000 Fact Sheet.doc – Summary: JAS- ANZ) AND the person is individually qualified as an authorized ISO auditor AND has passed the ISO 20000 certification exam that is sat at the end of an external auditors course in ISO 20000. Wordcount: 729
23.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
24.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
25.File: Outsourcing – Sourcing Strategy Presentation.ppt – Summary: The best location to deliver the service, such as a local, off-shore or on-shore. Wordcount: 559
26.File: Problem & Known Error Category Definition.doc – Summary: For Known Error tickets, it will be most likely that a Change Request has been raised to remove the known error; therefore this value may not be applicable in most cases and can therefore be ignored. Wordcount: 1336
27.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
28.File: ISOIEC 20000 Easy Explanation Fact Sheet.pdf – Summary: JAS-ANZ) AND the person is individually qualified as an authorized ISO auditor AND has passed the ISO 20000 certification exam that is sat at the end of an external auditors course in ISO 20000. Wordcount: 815
29.File: ISO 20000 FAQ’s.doc – Summary: ISO 9000 is applied and used by all organisations in different sectors and industries and whilst it has certain attributes and benefits that are valuable to your existing commercial relationship, you should consider whether you wish to have a specific certification for the IT Service Management (ITSM) component of your business. Wordcount: 3065
30.File: ISO IEC 20000 Intro Presentation.ppt – Summary: To help you assess the maturity of your organization with regards to ISO/IEC 20000. Wordcount: 543
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Certification.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Certification toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Certification
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Certification toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)

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