Classification Toolkit Free

By | September 22, 2016

Classification Toolkit FreeThe Classification Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Classification in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Classification by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Classification toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $165.0 Get it now for just $99.0 ! Save $66.0 (40%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Classification and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Classification approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Classification Toolkit Includes the following 30 resources:
1.File: 01 Understanding Data Analytics and Mining.ppt – Summary: The presentations found within the Toolkit provide education about the different facets of Data Warehousing and Data Analysis: they can be used for self-edification or as the foundation for presenting a case to different levels of the organization. Wordcount: 867
2.File: 10 Service Changes.doc – Summary: As part of the training package for the Service Desk, the transition team should include relevant information regarding testing and acceptance of the release, specifically related to any incidents, problems, and known errors which the end-user may experience. Wordcount: 1488
3.File: 09 Incident Log.doc – Summary: As a customer, you can use the document AS IS, or modify the document to align with the goals, objectives, and guiding principles of your organization. Wordcount: 1061
4.File: 10 Incident Management Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 2374
5.File: 14 Known Error Template.doc – Summary: Known Errors can first be identified as incidents which have been handled over to Problem Management because the root cause is unknown or the impact is significant to render investigation. Wordcount: 1062
6.File: 01 Information Security Policy.doc – Summary:  Contractual Documentation Preparing Terms and Conditions of Employment Using Non-Disclosure Agreements (Staff and Third Party) Misuse of Organization Stationery Lending Keys to Secure Areas to Others Lending Money to Work Colleagues Complying with Information Security Policy Establishing Ownership of Intellectual Property Rights Employing/Contracting New Staff Contracting with External Suppliers/other Service Providers Employees’ Responsibility to Protect Confidentiality of Data Confidential Personnel Data Respecting Privacy in the Workplace Handling Confidential Employee Information Giving References on Staff Checking Staff Security Clearance Sharing Employee Information with Other Employees Sharing Personal Salary Information Personnel Information Security Responsibilities Using the Internet in an Acceptable Way Keeping Passwords/PIN Numbers Confidential Sharing Organization Information with Other Employees Signing for the Delivery of Goods Signing for Work done by Third Parties Ordering Goods and Services Verifying Financial Claims and Invoices Approving and Authorization of Expenditure Responding to Telephone Enquiries Sharing Confidential Information with Family Members Gossiping and Disclosing Information Spreading Information through the Office �Grape Vine’ Using E-Mail and Postal Mail Facilities for Personal Reasons Using Telephone Systems for Personal Reasons Using the Organization’s Mobile Phones for Personal Use Using Organization Credit Cards Playing Games on Office Computers Using Office Computers for Personal Use HR Management Dealing with Disaffected Staff Taking Official Notes of Employee Meetings Staff Leaving Employment Handling Staff Resignations Completing Procedures for Terminating Staff or Contractors Obligations of Staff Transferring to Competitors HR Issues Other Recommending Professional Advisors Wordcount: 3245
7.File: Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
8.File: Example-Uni of Massachusetts Records.pdf – Summary: Work with the Central Administrative Services and Campus records administrators to prepare and maintain a records management "manual" outlining procedures to: ensure the security of Original Records; protect irreplaceable or vital records from destruction; designate Official Records Custodians for new records; ensure that Original Records are organized in an efficient and accessible manner; ensure that Original Records are reviewed prior to disposal to determine whether they are archival records; transfer records, in whole or in part, from the Original Records Custodian to the appropriate archive; provide for periodic inventories of University Records; and assist campus departments in complying with these Standards and its Schedules. Wordcount: 5629
9.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
10.File: 02 Service Desk-Knowledge Management.doc – Summary: Understanding that the end user has called in several incidents with the same symptoms and steps to resolution provides the Service Desk Analyst a clue that some other cause must be addressed, which may be out of scope for incident management but not for problem management. Wordcount: 1655
11.File: 02 Service Desk-Process.doc – Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933
12.File: 04 Service Desk-Implementation Plan & Project Plan.doc – Summary: Ultimately, we do want the new Service Desk to become the way things are done around here, so it may even be best not to set specific launch dates as this will set the expectation that from the given date all issues relating to the Service Desk will disappear (not a realistic expectation). Wordcount: 2170
13.File: 05 Service Desk Communication Plan.doc – Summary: As the Service Desk staff talk to the customers and end users every day of the week, they should be able to point out to the other process owners where the areas for improvement are. Wordcount: 967
14.File: 05 Service Desk-Service Changes.doc – Summary: As part of the training package for the Service Desk, the transition team should include relevant information regarding testing and acceptance of the release, specifically related to any incidents, problems, and known errors which the end user may experience. Wordcount: 755
15.File: 00 Service Desk-Introduction.docx – Summary: Ability to match end user’s concern/request with similar/past concerns/requests � For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384
16.File: 03 Defining Requirements.docx – Summary: Indicate per relevant service/component how and with which period a restore must be performed (in case of more than three relevant services or components it is preferable to record this in an appendix). Wordcount: 2555
17.File: 04 Principles of Data Collection.docx – Summary: For instance, if the customer requirements for incident management state an 80% First Call Resolution, then the measurement of all incidents resolved at the Service Desk would contribute strongly to these requirements, but measuring the number of incidents escalated would have a moderate or weak contribution to the requirement. Wordcount: 3443
18.File: 03 General Change Procedure.docx – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1647
19.File: Six Sigma Defining Requirements.doc – Summary: If a service is not available for any other reason than a calamity, which measures must be undertaken to per cause to reinstate the service delivery as quickly as possible (consider the stocking of spare parts, both by the service provider and the client)? Wordcount: 2096
20.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
21.File: service v4.doc – Summary: Without this single point of contact an organisation would face major losses in time spent on looking for ways to fix issues and get help. Wordcount: 508
22.File: COM28300 Defining Service Level Requirements.doc – Summary: Indicate per relevant database how and with which period a restore must be performed (in case of more than three relevant databases it is preferable to record this in an appendix). Wordcount: 2257
23.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
24.File: PM7.2.8 Form PM-09.doc – Summary: When the analysis has been completed by the assigned analyst, and the cost, schedule, and resource needs are identified, the management team will submit the change to executive management and/or project oversight agencies for review. Wordcount: 756
25.File: CHG8100 Change Management Powerpoint.ppt – Summary: is the process that ensures that standardised methods and procedures are used for efficient and prompt handling of all changes, in order to minimise the impact of any related incidents upon service. Wordcount: 1228
26.File: CONMGT4100 CMDB Design document.doc – Summary: Ability to support and hold information on CI’s that have a varying degree of complexity (from entire stand-alone systems (e.g Mainframe) to simple, single hardware items or software applications and all the associated relationships that are possible between them. Wordcount: 1048
27.File: INC8440 Incident Management Powerpoint.ppt – Summary: any event which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or a reduction in the quality of that service Wordcount: 849
28.File: INC8700 Incident Category Definition Document.doc – Summary: Request for the modification of an environment, product or service such as PC, Laptop, Mainframe, Network service or environment etc, only in respect to the removal or deletion of hardware or software. Wordcount: 2340
29.File: Service Operation Processes Fact Sheet.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946
30.File: TAOS Telecom Operations Map (eTom) Fact Sheet.doc – Summary: The Enhanced Telecom Operations Map� (widely known as eTOM) is an ongoing TM Forum initiative to deliver a business process framework for use by service providers and their suppliers within the telecommunications industry. Wordcount: 1125
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Classification.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Classification toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Classification
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Classification toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $165.0 Get it now for just $99.0 ! Save $66.0 (40%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 4.9 MB
Download Time: Full version
56k: ~11 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Classification Toolkit Free

Tags: Service Desk, Wordcount, service desk analyst, classification toolkit, Summary, incident management, Service Desk staff, new Service Desk, Service Desk Communication, end user, Service Providers Employees, Information Personnel Information, service Wordcount, Information Spreading Information, Sharing Organization Information, Original Records, Service Desk-Knowledge Management.doc, Service Desk-Implementation Plan, Service Desk-Service Changes.doc, Professional Advisors Wordcount, Service Level Requirements.doc, Known Error, Service Operation Processes, Information Security Policy, Complete Classification Toolkit, Information Security Policy.doc, Sharing Employee Information, Sharing Confidential Information, Incident Management Policy.doc, Confidential Employee Information, Staff Checking Staff, relevant information, incident management state, Original Records Custodian, Employing/Contracting New Staff, problem management, Organization Credit Cards, Incident Management Powerpoint.ppt, Official Records Custodians, Employment Handling Staff, HR Management Dealing, Employee Meetings Staff, Campus records administrators, Service Desk-Process.doc, Change Management Powerpoint.ppt, Understanding Data Analytics, service delivery, Organization Stationery Lending, Service Desk-Introduction.docx, Staff Taking Official

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