Client Toolkit Download

By | September 22, 2016

Client Toolkit DownloadThe Client Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Client in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Client by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Client toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $173.68 Get it now for just $99.0 ! Save $74.68 (43%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Client and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Client approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Client Toolkit Includes the following 30 resources:
1.File: 02 Data Warehouse Development Process.doc – Summary: One simple way of identifying what data objects are of most concern in your organization is to identify the subject of any existing or potential lists in the organization, such as a client list, a supplier list, an employee list, etc. Wordcount: 4712
2.File: 03 Data Dimension Worksheet.doc – Summary: The purpose of this document is to provide the IT Organization and the business with the means to define the dimensions of which business should be perceived, as well as identify the set of data objects and measurements relevant to each dimension. Wordcount: 811
3.File: Technical Architecture.doc – Summary: Row_Definition=Model,Configuration Item Number,Manufacturer,District,Facility,Department,Current Status,Serial No,Description,Vendor,Networked (Y/N),Warranty Expiry Date,Availability Requirements,ISU Responsible,Division / Business Unit,Building,Level,Room #,Cost Center,Order Number,Purchase Date,Disposal Date,Installation Date,Maintenance Date,Warranty Reference,Maintenance Reference,Critical Configuration Item (Y/N),Unit,Section,Current User,Users Title,Phone,Invoice #,Purchase Price,Annual Maintenance Fee,AMF Amount,PC Levy,PC Levy Amount,Equipment Capital Injection Fee,ECI Amount,Proposed Retirement Date Wordcount: 2284
4.File: Project Scope.doc – Summary: The purpose of this section is to provide a preliminary view of the technical infrastructure, the interfaces and the data migration to support the << company name >> project. Wordcount: 2298
5.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
6.File: The Evolving Service Catalog.docx – Summary: While we have presented real world commercial examples of wholesaler catalogs, there’s no reason that the same model cannot be used at the enterprise level or incorporated as a hybrid solution, ensuring that business applications customized for the enterprise can be identified and launched from an �application warehouse� on any compatible device. Wordcount: 3311
7.File: 02 Architecture Description.doc – Summary: The intent of the customer template is to provide a structure and format that can be used repeatedly to provide a consistent and effective approach to creating deliverables with similar requirements. Wordcount: 1794
8.File: 03 Functional Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements and any relevant agreements that may impact on the service. Wordcount: 1966
9.File: 06 Technical Architecture.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding technical design of a service or system. Wordcount: 3120
10.File: 02 Service Desk Skills.doc – Summary: For instance, a Service Desk Analyst on a Skilled or Expert Service Desk (Level 3 Apply) may also be applying the skill sets on the same responsibility level for IT operations, problem management, configuration management, and service level management in varying degrees. Wordcount: 2418
11.File: 03 Availability Plan.doc – Summary: Accidental changes often occur when the machine is touched for legitimate reasons, like an update, but the machine is not kept in a workable state; usually because the change has not be fully planned, tested, or the procedures for the change have not been completed as documented. Wordcount: 2324
12.File: 05 Reciprocal Arrangements.doc – Summary: The service will only be provided if the office of the client is not capable of being used to provide an equivalent service. << include reasons why this could be the case, i.e. flood, fired etc. Wordcount: 3300
13.File: 02 Risk Management Framework.doc – Summary: Whilst the numeric rating scale should be applied consistently for each activity or project evaluated, the detailed descriptions contained in the table is provided as an example only and will need to be altered to suit the specific activity being assessed. Wordcount: 4040
14.File: 04 Business Impact Assessment.doc – Summary: For instance, a process and procedures document will provide background around a particular activity or deliverable, some considerations within the subject area, an example of its output, and room for the customer to create their own process, procedure, or deliverable. Wordcount: 1853
15.File: 08 Generic Project Risk Assessment.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 2492
16.File: 03 Security Audit Template.doc – Summary: Your use of this system constitutes your further agreement that you will not use the system in any way that would violate any law, or that would be inconsistent with any Company policy or standard including policies on Ethics, Harassment, Conflict of Interest, and standards for system security. Wordcount: 3211
17.File: Building an Effective Information Security Policy.doc – Summary: There are of course various different options and points to think over here, such as do you want it to be accessible to everyone or do you want to password protect it and/or put it on a specific server port, can the contents of the external site (extranet) be seen by or published to the outside world, maintenance of systems and content, etc. so I would recommend it to keep things as simple as possible. Wordcount: 13098
18.File: IM Viruses and Security.doc – Summary: If basic consumer IM applications don’t fit the bill, you may want to move to the next level of products such as America Online’s AIM Pro, which is still free but offers message encryption, integration with Microsoft Outlook client, voice- and video-conferencing, and one-click access to WebEx meetings. Wordcount: 3678
19.File: 04 Release Packages.doc – Summary: The definition and scope of the release unit should be addressed in the Release Policy; this information is crucial for establishing release packages as a release package will define what release units will be part of the release. Wordcount: 1799
20.File: 05 Project Scope.doc – Summary: The purpose of this section is to provide a preliminary view of the technical infrastructure, the interfaces and the data migration to support the << company name >> project. Wordcount: 2762
21.File: 02d Workplace Email and Internet Use – Employees and Employers Beware.doc – Summary: As with most things in life, a commonsense approach to this issue minimizes the risks for all involved: employees must acknowledge that their employers can and will monitor their use of these two electronic means of communication to ensure that it is not excessive, inappropriate, or illegal, and employers must make all employees aware of their policies and procedures with respect to the Internet and e-mail, reviewing employee activity or quickly taking remedial action when those policies or procedures are violated. Wordcount: 7017
22.File: 03a EXAMPLE Instant Messaging Policy.doc – Summary: Please talk to ABC’s compliance officer or chief information officer if you need a copy or have questions about ABC’s IM retention and deletion policies, practices, and procedures. Wordcount: 454
23.File: ThirtyTwo Instant Messaging Rules-Best Practices.docx – Summary: Your legal, compliance, and IT professionals should work together to determine where IM fits into the organization’s regulatory puzzle, and how a program that combines written policy, employee education, and enforcement technology (the three Es of IM risk management) can help ensure compliance and minimize costly IM-related disasters. Wordcount: 2611
24.File: Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
25.File: 01 Expense Policy (UK FORMAT).doc – Summary: Where an employee is on Company business but not staying away from home, the cost of an evening meal may be claimed against receipts if the following Inland Revenue limits are met: Wordcount: 4498
26.File: 04 Reports and KPI Targets.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding measurements and reports This document should be considered a template and will be used to support other documentation within the toolkit. Wordcount: 2166
27.File: Values, Vision and Mission Statements.doc – Summary: Great values, vision and mission statements will not make up for a poor business plan in the eyes of investors, but an undefined and uninspired mission statement may lead an investor to think twice about the quality of your business and its goals. Wordcount: 1279
28.File: 04 Service Desk-Example Job Description.doc – Summary: The Service Desk essentially becomes the face of the IT organization as the first point of contact, so it is important that it is run effectively and provides quality service to customers and end users. Wordcount: 443
29.File: 04 Service Desk-Outsourcing Template.doc – Summary: 3.8.1 Beginning on the Effective Date and continuing for a period of one year from the expiration or termination of this Agreement, the CLIENT shall not, without the OUTSOURCER’s prior written consent (which consent may be withheld at the OUTSOURCER’s sole discretion), enter into any contract (including, but not limited to, an employment contract, facilities management contract or consulting contract) with (i) any employee or former employee of the OUTSOURCER who performed work under this Agreement within two years of such contract (an �OUTSOURCER Employee�) or (ii) any person, firm, corporation or enterprise by which the OUTSOURCER Employee is employed or with which such OUTSOURCER Employee is affiliated (including, but not limited to, as a consultant, shareholder, partner, officer or director) (�OUTSOURCER Employee’s New Firm�), whereby the OUTSOURCER Employee or OUTSOURCER Employee’s New Firm would provide to the CLIENT all or part of the services provided by the OUTSOURCER to the CLIENT under this Agreement. Wordcount: 4344
30.File: 00 Service Desk-Introduction.docx – Summary: Ability to match end user’s concern/request with similar/past concerns/requests � For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Client.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Client toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Client
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Client toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $173.68 Get it now for just $99.0 ! Save $74.68 (43%)

Unit Price: EUR 97.12
Total: EUR 97.12
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File Size: Full version: 3.2 MB
Download Time: Full version
56k: ~8 min.
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Tags: Wordcount, Summary, client toolkit, Service Desk, service desk analyst, OUTSOURCER Employee, Complete Client Toolkit, Retirement Date Wordcount, service level management, Service Desk Skills.doc, Evolving Service Catalog.docx, Microsoft Outlook client, Service Desk-Outsourcing Template.doc, Service Desk-Example Job, IM risk management, Risk Management Framework.doc, Technical Architecture.doc, List Price, Project Scope.doc, Business Impact Assessment.doc, Data Warehouse Development, Data Dimension Worksheet.doc, facilities management contract, organization, Effective Information Security, preliminary view, data migration, pertinent information, consumer IM applications, data objects, Cost Center,Order Number,Purchase, Purchase Price,Annual Maintenance, Date,Availability Requirements,ISU Responsible,Division, Date,Disposal Date,Installation Date,Maintenance, Unit,Section,Current User,Users Title,Phone,Invoice, Free Returns, world commercial examples, technical infrastructure, Satisfaction Guarantee, Amount,PC Levy,PC Levy, cloud computing, Amount,Equipment Capital Injection, Functional Specification Template.doc, poor business plan, Reference,Maintenance Reference,Critical Configuration, service management, Security Audit Template.doc, numeric rating scale

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