This toolkit provides a wide variety of resources to boost your understanding and ability to manage Cloud in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Cloud by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Cloud and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Cloud approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Cloud Toolkit Includes the following 30 resources:
1.File: 02 Data Warehouse Development Process.doc – Summary: One simple way of identifying what data objects are of most concern in your organization is to identify the subject of any existing or potential lists in the organization, such as a client list, a supplier list, an employee list, etc. Wordcount: 4712
2.File: Working with Data in the Cloud.docx – Summary: While there may be other issues than cost, such as privacy or portability, which discourage the use of public clouds, the benefits shown through these characteristics will often support the development of a private cloud within the organization’s control. Wordcount: 3664
3.File: Data Warehousing_Product Information.docx – Summary: The Art of Service has designed this toolkit to introduce Data Warehousing and Analysis concepts, and provide you with the tools to successfully create a workable Data Warehousing and Analysis culture in your organization. Wordcount: 869
4.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
5.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
6.File: The Evolving Service Catalog.docx – Summary: While we have presented real world commercial examples of wholesaler catalogs, there’s no reason that the same model cannot be used at the enterprise level or incorporated as a hybrid solution, ensuring that business applications customized for the enterprise can be identified and launched from an �application warehouse� on any compatible device. Wordcount: 3311
7.File: 08 Capacity Plan.doc – Summary: User profiles can be created to identify the demands of different roles in the process and how many people in each role is expected: a management role will probably have more rights in a process then a technician, but more technicians will likely be using the process at any given time. Wordcount: 2891
8.File: 01 Information Security Policy.doc – Summary: Contractual Documentation Preparing Terms and Conditions of Employment Using Non-Disclosure Agreements (Staff and Third Party) Misuse of Organization Stationery Lending Keys to Secure Areas to Others Lending Money to Work Colleagues Complying with Information Security Policy Establishing Ownership of Intellectual Property Rights Employing/Contracting New Staff Contracting with External Suppliers/other Service Providers Employees’ Responsibility to Protect Confidentiality of Data Confidential Personnel Data Respecting Privacy in the Workplace Handling Confidential Employee Information Giving References on Staff Checking Staff Security Clearance Sharing Employee Information with Other Employees Sharing Personal Salary Information Personnel Information Security Responsibilities Using the Internet in an Acceptable Way Keeping Passwords/PIN Numbers Confidential Sharing Organization Information with Other Employees Signing for the Delivery of Goods Signing for Work done by Third Parties Ordering Goods and Services Verifying Financial Claims and Invoices Approving and Authorization of Expenditure Responding to Telephone Enquiries Sharing Confidential Information with Family Members Gossiping and Disclosing Information Spreading Information through the Office �Grape Vine’ Using E-Mail and Postal Mail Facilities for Personal Reasons Using Telephone Systems for Personal Reasons Using the Organization’s Mobile Phones for Personal Use Using Organization Credit Cards Playing Games on Office Computers Using Office Computers for Personal Use HR Management Dealing with Disaffected Staff Taking Official Notes of Employee Meetings Staff Leaving Employment Handling Staff Resignations Completing Procedures for Terminating Staff or Contractors Obligations of Staff Transferring to Competitors HR Issues Other Recommending Professional Advisors Wordcount: 3245
9.File: Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
10.File: 04 Reports and KPI Targets.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding measurements and reports This document should be considered a template and will be used to support other documentation within the toolkit. Wordcount: 2166
11.File: 00 Distinctions between Service Desk and Help Desk.docx – Summary: The problem with distinguishing between a Service Desk and a Help Desk, and sometimes a Call Center, is that many of the tangible components of the solution are the same: each consists of a number of bodies sitting at a desk and doing their best to meet a customer’s needs given the tools and resources available to them at the time. Wordcount: 1285
12.File: 06 Reports and KPI Targets.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding measurements and reports This document should be considered a template and will be used to support other documentation within the toolkit. Wordcount: 1931
13.File: 01 Begin with the Data.ppt – Summary: Understanding the characteristics of data within your organization provides a clear definition of the scope and context for any data-related solution. Wordcount: 224
14.File: ITSM in Internal Clouds Toolkit_Description.docx – Summary: The Art of Service has designed this toolkit to introduce the ITSM in Internal Clouds main concepts, as well as provide you with the tools to successfully create a workable ITSM in Internal Clouds culture in your organization. Wordcount: 881
15.File: 01 Big Data Development Process.doc – Summary: A scope statement any bigger than half an A4 page may be too lengthy to read, lose the intended audience with detail, and not be clearly focused on answering the WHAT question for this process. Wordcount: 4823
16.File: 02 Begin with the Data.ppt – Summary: This presentation is designed to provide an adaptable format for presenting information related to Big Data projects to your organization. Wordcount: 286
17.File: IDC 2011 Study.pdf – Summary: And while cloud computing accounts for less than 2% of IT spending today, IDC estimates that by 2015 nearly 20% of the information will be "touched" by cloud computing service providers � meaning that somewhere in a byte’s journey from originator to disposal it will be stored or processed in a cloud. Wordcount: 4322
18.File: McKinsey Report.pdf – Summary: Data have become a torrent flowing into every area of the global economy.1 Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create, and communicate data in the age of the Internet of Things.2 Indeed, as companies and organizations go about their business and interact with individuals, they are generating a tremendous amount of digital �exhaust data,� i.e., data that Wordcount: 70206
19.File: 00 Cloud Computing Intro Presentation.ppt – Summary: understanding of virtualization and cloud computing, but will also provide you with practical materials that you can use within your working environment. Wordcount: 139
20.File: 01 Cloud Computing Development Process.doc – Summary: Some organizations may choose not to deploy internal cloud services, but this does not mean that internal designs are not required, especially if more than one cloud service is used to support a single business process. Wordcount: 6092
21.File: 01 Understanding Virtualization-Clouds.ppt – Summary: The aforementioned NIST definition for Cloud Computing is the only internationally recognized “standard” for cloud computing, though several groups are working to create standards, such as DMTF, OMG, SNIA, and ETSI. Wordcount: 876
22.File: 01 Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
23.File: Cloud Computing Toolkit Product Descriptions.docx – Summary: The Art of Service has designed this toolkit to introduce Cloud Computing concepts and provide you with the tools to successfully create a workable Cloud Computing culture in your organization. Wordcount: 817
24.File: 03 Creating a Reference Model.doc – Summary: A reference model plays the same role for an architect that the Lego catalog described above would play for a child; it allows the architect to quickly identify and use existing and available building blocks in the architecture. Wordcount: 1423
25.File: Gamification Ideas, Examples and Options_ 145 page paper.docx – Summary: If a user has checked-in to a venue on more days (meaning only one check-in per day qualifies for calculating mayorship) than anyone else in the past 60 days, the check-ins are valid under Foursquare’s time and distance protocols, and they have a profile photo, they will be crowned "Mayor" of that venue, until someone else earns the title by checking in more times than the previous mayor. Wordcount: 56615
26.File: 02-3 Knowledge Sharing Development Process.doc – Summary: While the expectation of a knowledge management program is to remove barriers preventing knowledge sharing, the organization (and individuals) may have a responsibility to restrict access and sharing to particular pieces of knowledge, such as sensitive or confidential information. Wordcount: 3329
27.File: Example Business Case_Mobile Devices.doc – Summary: There are a large number of mobile devices available supporting a number operating systems including Windows Mobile (Microsoft), Symbian (Nokia), Blackberry OS (RIM), Android (Google), iOS (Apple) and WebOS (developed by Palm, now owned byHP). Wordcount: 1977
28.File: 01 Roles and Responsibilities Development Process.doc – Summary: Communication of roles and responsibilities should be made whenever a person or group discovers they must participate in or interact with a service management process: at this point, they must identify what role they are fulfilling and determine if they have the access and capabilities to perform as expected by the process. Wordcount: 7020
29.File: Viewpoints to Creating a Service Catalog.docx – Summary: A user may only need the name of the service, a brief description, and conditions or costs for using the service, while a business manager, who is responsible for managing a dozen, hundreds, or thousands of employees, may need considerably more information, including the overall cost of using the service by the department, indicators of misuse, or the ability to manage control over access to services. Wordcount: 3426
30.File: 04 Service Agreements.doc – Summary: Cloud computing provides numerous examples of each: Amazon AWS and Google Apps maintain service-based catalogs because they have been able to calculate increasing levels of their services, while Salesforce and NetSuite lean toward customer-based catalogs because their enterprise solutions can be catered to meet the customer’s specific requirements. Wordcount: 1308
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Cloud.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Cloud toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Cloud
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Cloud toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $165.0 Get it now for just $99.0 ! Save $66.0 (40%)
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