Configuration Management Database Toolkit Howto

By | September 22, 2016

Configuration Management Database Toolkit HowtoThe Configuration Management Database Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Configuration Management Database in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Configuration Management Database by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Configuration Management Database toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $183.33 Get it now for just $99.0 ! Save $84.33 (46%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Configuration Management Database and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Configuration Management Database approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Configuration Management Database Toolkit Includes the following 30 resources:
1.File: Component Failure Impact Analysis Worksheet.doc – Summary: This information will now help in the planning process of Service Level Management and Availability Management in helping agree to levels of service that rely on those particular configuration items and planning for correct availability. Wordcount: 843
2.File: Service Outage Analysis.doc – Summary: The purpose of this document is to provide a structure approach in helping improve end to end service availability for a selected Service or a set of Infrastructure components. Wordcount: 985
3.File: The Evolving Service Catalog.docx – Summary: While we have presented real world commercial examples of wholesaler catalogs, there’s no reason that the same model cannot be used at the enterprise level or incorporated as a hybrid solution, ensuring that business applications customized for the enterprise can be identified and launched from an �application warehouse� on any compatible device. Wordcount: 3311
4.File: 01 Documenting Roles.doc – Summary: While a role may be specific to a single process, in delivering services to the customer, several processes may be in effect: effective role development ensures that people performing a specific role for different processes are not conflicting, even when a person is fulfilling two process roles simultaneously. Wordcount: 2112
5.File: 11 Service Outage Analysis.doc – Summary: From your hypotheses and interviews, you should be able to provide a list of findings and recommend necessary solutions to help improve the end to end service availability. Wordcount: 1351
6.File: 13 Configuration Policies.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1817
7.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
8.File: 01 Service Desk Technology.doc – Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)? Wordcount: 4027
9.File: 02 Service Desk-Process.doc – Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933
10.File: 00 Service Desk-Introduction.docx – Summary: Ability to match end user’s concern/request with similar/past concerns/requests � For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384
11.File: 03 Process Mapping.docx – Summary: Analysis can be done on individual incidents over a time period and provide more detail, but for understanding how Value Add charts can be used effectively, collapsing incidents into meaningful categories is helpful: this allows us to delineate between hardware-based incidents and other type of incidents. Wordcount: 5975
12.File: 06 Internal Audits.docx – Summary: Internal audits and management reviews are different methods with the same purpose: to allow the service provider to demonstrate the capabilities of the service management system and delivered services to effectively achieve service management objectives, service requirements, and ISO/IEC 20000 requirements. Wordcount: 2483
13.File: 03 General Change Procedure.docx – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1647
14.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
15.File: MAR04_Configuration Management Resource Listing 2.doc – Summary: �Configuration Management addresses the control of a changing IT infrastructure (standardization and status monitoring), identifying the configuration items (inventory, mutual links, verification, and registration), collecting and managing documentation about the IT infrastructure and providing information about the IT infrastructure to all other processes.� Wordcount: 468
16.File: AVMG5700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Availability Management process. Wordcount: 849
17.File: AVMG6100 Service Outage Analysis.doc – Summary: The purpose of this document is to provide a structure approach in helping improve end to end service availability for a selected IT Service or a set of Infrastructure components. Wordcount: 1031
18.File: CAP2800 Reports KPI’s other metrics.doc – Summary: This may be the case, but it is not the IT departments concern, their concern is to reduce the cost of capacity which includes the costs involved in supplying internet connectivity. Wordcount: 926
19.File: CHG7200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1816
20.File: CHG8000 Reports KPI’s other metrics.doc – Summary: Backlog details of process activities with work outstanding (along with potential negative impact regarding failure to complete the work in a timely manner) � but also provide solutions on how the backlog can be cleared. Wordcount: 834
21.File: CONMGT4100 CMDB Design document.doc – Summary: Ability to support and hold information on CI’s that have a varying degree of complexity (from entire stand-alone systems (e.g Mainframe) to simple, single hardware items or software applications and all the associated relationships that are possible between them. Wordcount: 1048
22.File: CONMGT3400 Business and IT Service Mapping for CIs.doc – Summary: The purpose of this document is to provide relevant IT departments with an understanding of how the IT Services provided map to the Organizations business processes, to capture all the relevant configuration items that are involved in the delivery of the IT Services. Wordcount: 2513
23.File: CONMGT3700 Conf. Process Manager.doc – Summary: Will compile and provide to management a variety of reports (including recommendations for actions to deal with current or foreseen problems and status reports that provide a summary of the status of all Configuration Items (CIs). Wordcount: 777
24.File: CONMGT4300 Configuration Management Powerpoint.ppt – Summary: is the process that focuses on identifying, controlling, maintaining and verifying all physical components of the IT infrastructure and providing information to all other ITIL processes. Wordcount: 1223
25.File: CONMGT_TOC.doc – Summary: This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Configuration Management in your organization. Wordcount: 880
26.File: FIN9700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Financial Management process. Wordcount: 796
27.File: INC9000 Reports KPI’s other metrics.doc – Summary: Percentage of incidents resolved at first line support that have been agreed to be resolved via an SLA. Wordcount: 966
28.File: Incident Management Reports KPI’s & other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Incident Management process. Wordcount: 950
29.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
30.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Configuration Management Database.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Configuration Management Database toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Configuration Management Database
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Configuration Management Database toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $183.33 Get it now for just $99.0 ! Save $84.33 (46%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 3.4 MB
Download Time: Full version
56k: ~8 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Configuration Management Database Toolkit Howto

Tags: Configuration Management Database, management database toolkit, Service Outage Analysis.doc, Wordcount, Reports KPI, summary, KEY PERFORMANCE INDICATORS, SUITABLE KEY PERFORMANCE, configuration items, Complete Configuration Management, Service Level Management, Management process, Management Database approach, Configuration Management Powerpoint.ppt, service availability, service management objectives, Service Desk, Management Reports KPI, Availability Management process, particular configuration items, GUIDE ON SUITABLE, Financial Management process, Incident Management process, document, relevant configuration items, Evolving Service Catalog.docx, MAR04_Configuration Management Resource, Service Desk Technology.doc, service provider, Service Desk analyst, creation process, Service Improvement Program, general creation process, Known Error Database, Tools Requirement document, business case document, end user, List Price, structure approach, end users concerns, Free Returns, Configuration Policies.doc, Infrastructure components, world commercial examples, Satisfaction Guarantee, effective role development, basic configuration, Component Failure Impact, ITSM Tool Requirements.doc, Organizations business processes

image_pdf
Category: Uncategorized

Leave a Reply

Your email address will not be published. Required fields are marked *

Related products

  • Middleware Toolkit Review (0)
    The Middleware Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Middleware in your […]
  • Known Error Database Toolkit Review (0)
    The Known Error Database Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Known Error […]
  • Serviceability Toolkit Howto (0)
    The Serviceability Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Serviceability in […]
  • Urgency Toolkit Howto (0)
    The Urgency Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Urgency in your […]
  • Redundancy Toolkit Howto (0)
    The Redundancy Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Redundancy in your […]
  • Rpo Toolkit Howto (0)
    The Rpo Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Rpo in your organization with […]
  • Status Toolkit Howto (0)
    The Status Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Status in your organization […]
  • Service Toolkit Howto (0)
    The Service Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service in your […]
  • Variance Toolkit Howto (0)
    The Variance Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Variance in your […]
  • Second Line Support Toolkit Howto (0)
    The Second-line Support Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Second-line […]