Crisis Management Toolkit Howto

By | September 22, 2016

Crisis Management Toolkit HowtoThe Crisis Management Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Crisis Management in your organization with 11 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Crisis Management by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Crisis Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $64.65 Get it now for just $36.85 ! Save $27.8 (43%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Crisis Management and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Crisis Management approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Crisis Management Toolkit Includes the following 11 resources:
1.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
2.File: itscm v4.doc – Summary: The goal for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 723
3.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
4.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
5.File: ITSCM3500 Continuity Management Powerpoint.ppt – Summary: The unavailability for a longer period of time of IT service provision, which makes it necessary to switch to an alternative system and for which the actions to be taken are not part of daily routine. Wordcount: 1963
6.File: Typical Contents of a Recovery Plan.doc – Summary: This document details the instructions and procedures that are required to be followed to recover or continue the operations of systems, infrastructure, services or facilities to maintain Service Continuity to the level defined or agreed with the business. Wordcount: 726
7.File: BCM – Typical Contents of a Recovery Plan.doc – Summary: This document details the instructions and procedures that are required to be followed to recover or continue the operations of systems, infrastructure, services or facilities to maintain Business Continuity to the level defined or agreed with the business. Wordcount: 726
8.File: German case study.pdf – Summary: This cannot be in the interest of the customer and the customer requests an end-to-end service, because the customer requires a certain performance for the complete service chain, and is not interested in managing different services with different units. Wordcount: 3992
9.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
10.File: An Illustrated Guide to Knowledge Management.pdf – Summary: Although one of the goals is obviously individual learning on the part of the workshop participants, other colleagues not directly involved in the workshop or project should also be able to profit from any lessons learned. Wordcount: 24784
11.File: Mobile Device Management Presentation.ppt – Summary: to the distribution of business data to mobile devices such as Wordcount: 1621
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Crisis Management.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Crisis Management toolkit:
1. Contains 11 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Crisis Management
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Crisis Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $64.65 Get it now for just $36.85 ! Save $27.8 (43%)

Unit Price: EUR 36.15
Total: EUR 36.15
Info plus 19% sales tax/VAT to EUR 36.15: EUR 6.87
EUR 43.02
Delivery: Download
File Size: Full version: 14.2 MB
Download Time: Full version
56k: ~33 min.
DSL/Cable (1/8/16Mbit): ~2 / <1 / <1 min.

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