Cti Toolkit Review

By | September 22, 2016

Cti Toolkit ReviewThe Cti Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Cti in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Cti by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Cti toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $162.3 Get it now for just $99.0 ! Save $63.3 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Cti and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Cti approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Cti Toolkit Includes the following 30 resources:
1.File: Functional Design.doc – Summary: A rating (High/Medium/Low) of the technical complexity of the function along with a short reason for the assigned rating. Wordcount: 813
2.File: 03 Functional Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements and any relevant agreements that may impact on the service. Wordcount: 1966
3.File: 05 Functional Design.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding functional design of a service or system. Wordcount: 1865
4.File: 08 Managing Change Effectively.doc – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1691
5.File: 10 Conducting a Risk Management Review.doc – Summary: These costs fall into three broad categories: (1) property, income, lives, and other things of value damaged or destroyed in accidents; (2) the deterrence effects of potential accidental losses (the net benefits that could have been gained from activities no one undertook because they were judged to "risky"), and (3) the resources devoted to managing accidental losses (resources that could have been put to alternative uses had there been no possibility of any accidental losses, no loss exposures). Wordcount: 2768
6.File: Building an Effective Information Security Policy.doc – Summary: There are of course various different options and points to think over here, such as do you want it to be accessible to everyone or do you want to password protect it and/or put it on a specific server port, can the contents of the external site (extranet) be seen by or published to the outside world, maintenance of systems and content, etc. so I would recommend it to keep things as simple as possible. Wordcount: 13098
7.File: 02e Finance & Administration Agency Guide to Best Practice – Email & Internet Usage.doc – Summary: Employees should be aware that Internet usage and sites visited may be monitored by their employer and copies of all emails sent and received maybe recorded and stored in information systems hardware, even after the email is deleted. Wordcount: 1429
8.File: ThirtyTwo Instant Messaging Rules-Best Practices.docx – Summary: Your legal, compliance, and IT professionals should work together to determine where IM fits into the organization’s regulatory puzzle, and how a program that combines written policy, employee education, and enforcement technology (the three Es of IM risk management) can help ensure compliance and minimize costly IM-related disasters. Wordcount: 2611
9.File: 01 Objectives and Goals.doc – Summary: Once developed a Security Management process can be used to plan for confidentiality, integrity and availability for the business reducing the loss of service that can cause significant harm to the business. Wordcount: 1261
10.File: 02 Policies objectives scope.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding policies, objectives and scope of specific service management processes. Wordcount: 809
11.File: 01 Service Desk-Objectives and Goals.doc – Summary: While the majority of the shared knowledge will come through Problem Management, every process of the Service Lifecycle considers what knowledge is required by the Service Desk to support the end user as part of its development and improvement. Wordcount: 798
12.File: 01 Service Desk-Policies Objectives & Scope.doc – Summary: A scope statement any bigger than half an A4 page may be too lengthy to read, lose the intended audience with detail, and not be clearly focused on answering the WHAT question for this process. Wordcount: 843
13.File: 00 Distinctions between Service Desk and Help Desk.docx – Summary: The problem with distinguishing between a Service Desk and a Help Desk, and sometimes a Call Center, is that many of the tangible components of the solution are the same: each consists of a number of bodies sitting at a desk and doing their best to meet a customer’s needs given the tools and resources available to them at the time. Wordcount: 1285
14.File: 00 Service Desk Introduction Presentation.ppt – Summary: Tools not only support the outsourced Service Desk, but also the customers organization’s processes and business requirements. Wordcount: 385
15.File: 00 Service Desk-Introduction.docx – Summary: Ability to match end user’s concern/request with similar/past concerns/requests � For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384
16.File: 00 Toolkit Introduction Presentation-Service Desk.ppt – Summary: Within this toolkit you will find lots of useful information that will not only help you update your knowledge and understanding of the Service Desk function, but also provide you with practical and usable materials for you to use within your working environment. Wordcount: 115
17.File: 00 Six Sigma Introduction Presentation.pptx – Summary: understanding of Quality Management using a Six Sigma approach, but also provide you with practical and usable materials for use within your working environment. Wordcount: 290
18.File: 01 Introduction to Six Sigma.pptx – Summary: Motorola developed the Six Sigma methodology in the mid-1980s as a result of recognizing that products with high first-pass yield rarely failed in use. Wordcount: 443
19.File: 02 Objectives and Goals – Six Sigma.docx – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding process objectives and goals. Wordcount: 987
20.File: 02 Policies Objectives Scope – Six Sigma.docx – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding policies, objectives and scope of a Six Sigma program or project. Wordcount: 804
21.File: 03 Perspectives on Requirements.docx – Summary: The customer’s perception of the service is consistent with the designed, and actual, performance of the service, but they have greater expectations on the service: in this circumstance, new expectations need to be set for the customer. Wordcount: 3627
22.File: 04 Principles of Data Collection.docx – Summary: For instance, if the customer requirements for incident management state an 80% First Call Resolution, then the measurement of all incidents resolved at the Service Desk would contribute strongly to these requirements, but measuring the number of incidents escalated would have a moderate or weak contribution to the requirement. Wordcount: 3443
23.File: 00 Introduction to CSI Toolkit.ppt – Summary: Within this toolkit you, will find lots of useful information that will not only help you to update your knowledge and understanding of the new Continual Service Improvement phase and accompanying processes, but also provide you with relevant bonus materials and practical, usable materials for use within your working environment. Wordcount: 245
24.File: ISO 20000 – Introduction Presentation.ppt – Summary: This part is based on �’best practice’ – when you are audited it is �’recommend’ that you use this best practice to perform your IT Service Management processes Wordcount: 546
25.File: AVMG5300 Policies objectives scope.doc – Summary: The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. Wordcount: 98
26.File: AVMG5500 Objectives and Goals.doc – Summary: Obvious links include Security Management (Confidentiality, Integrity and Availability), Service Level Management(to help gather requirements), IT Service Continuity Management (planning for availability, and planning for assurances and recovery) and Network Management tools (to identify potential threats or loss of service to the IT Infrastructure). Wordcount: 368
27.File: CAP2600 Objectives and Goals.doc – Summary: Once developed a Capacity Management process can be used to plan for the right capacity for the business before preventing loss of service that can cause significant harm to the business. Wordcount: 382
28.File: CHG7500 Objectives and Goals.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) expected for major changes and IT Service Continuity Management (to verify proposed changes will not adversely influence the ability to recover service in the event of a major outage). Wordcount: 1941
29.File: CONMGT3600 Objectives and Goals.doc – Summary: Ensuring the large volumes of data from changes or when the process is first set up is accurately entered into the CMDB and that the entry is timely and not too late in order to deliver process benefits. Wordcount: 307
30.File: FIN9500 Objectives and Goals.doc – Summary: If the customer is aware of the impact of the cost of extensive usage of a service, the customer is better positioned to apply constraints based on business rules to only use the resources necessary to sustain the business. Wordcount: 459
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Cti.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Cti toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Cti
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Cti toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $162.3 Get it now for just $99.0 ! Save $63.3 (39%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 4.1 MB
Download Time: Full version
56k: ~10 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

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