Customer Toolkit Review

By | September 22, 2016

Customer Toolkit ReviewThe Customer Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Customer in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Customer by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Customer toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $165.0 Get it now for just $99.0 ! Save $66.0 (40%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Customer and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Customer approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Customer Toolkit Includes the following 30 resources:
1.File: 01 Understanding Data Analytics and Mining.ppt – Summary: The presentations found within the Toolkit provide education about the different facets of Data Warehousing and Data Analysis: they can be used for self-edification or as the foundation for presenting a case to different levels of the organization. Wordcount: 867
2.File: 02 Data Warehouse Development Process.doc – Summary: One simple way of identifying what data objects are of most concern in your organization is to identify the subject of any existing or potential lists in the organization, such as a client list, a supplier list, an employee list, etc. Wordcount: 4712
3.File: 03 Data Dimension Worksheet.doc – Summary: The purpose of this document is to provide the IT Organization and the business with the means to define the dimensions of which business should be perceived, as well as identify the set of data objects and measurements relevant to each dimension. Wordcount: 811
4.File: Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regard to serviceability of the Service and its components. Wordcount: 1252
5.File: Functional Design.doc – Summary: A rating (High/Medium/Low) of the technical complexity of the function along with a short reason for the assigned rating. Wordcount: 813
6.File: Hardware-Software Resource Req.doc – Summary: Briefly describe the purpose of the project and the purpose of this document and how it will contribute to the project. Wordcount: 428
7.File: Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1216
8.File: Technical Architecture.doc – Summary: Row_Definition=Model,Configuration Item Number,Manufacturer,District,Facility,Department,Current Status,Serial No,Description,Vendor,Networked (Y/N),Warranty Expiry Date,Availability Requirements,ISU Responsible,Division / Business Unit,Building,Level,Room #,Cost Center,Order Number,Purchase Date,Disposal Date,Installation Date,Maintenance Date,Warranty Reference,Maintenance Reference,Critical Configuration Item (Y/N),Unit,Section,Current User,Users Title,Phone,Invoice #,Purchase Price,Annual Maintenance Fee,AMF Amount,PC Levy,PC Levy Amount,Equipment Capital Injection Fee,ECI Amount,Proposed Retirement Date Wordcount: 2284
9.File: AS-BUILT Template.doc – Summary: The purpose of this document is to provide the IT Organization and the business with the << insert purpose here >>. Wordcount: 992
10.File: Emergency Response Plan.doc – Summary: The below table provides an example of information that can be captured to create a summary of the Emergency Response plans for the Services listed in this document. Wordcount: 939
11.File: Business Requirements and Feasibility Study.doc – Summary: Any project may impact on the organization in a number of ways; this could be with regard to cultural changes, organizational structures, the creation of new business services, etc. Wordcount: 1181
12.File: Charging Policies.doc – Summary: IT needs to work with the business to help it reduce its cost of IT and be capable of adapting to any changes in IT usage which the business may make as a result of charging. Wordcount: 1063
13.File: Project Initiation.doc – Summary: This section summarizes any constraints that affect the scope of your project or how you carry out the project, e.g., project staff are only available during summer vacation, new system must interface with another system, requirements for external bodies affect the extent to which you can alter a process, etc. Wordcount: 1959
14.File: Risk Assessment Template.doc – Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 800
15.File: Service-Based SLA.doc – Summary: The service based SLA is usually preferred by IT as it allows a single document to cover a single service for all end users of that service. Wordcount: 1108
16.File: Working with Data in the Cloud.docx – Summary: While there may be other issues than cost, such as privacy or portability, which discourage the use of public clouds, the benefits shown through these characteristics will often support the development of a private cloud within the organization’s control. Wordcount: 3664
17.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
18.File: 01 Service Management Policy Template.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1109
19.File: 02 Service Management Plan.doc – Summary: It is necessary to identify the service management processes developed to support service delivery, their purposes, and how they relate to each other and the other components (policies, tools, and controls) of the service management system. Wordcount: 2056
20.File: 03 Business and IT Service Mapping.doc – Summary: List the important activities and/or events that occur as part of the alternative path for this process, beginning with a note on where the alternative path breaks off from the standard path, and ending with a note on where the alternative path rejoins the standard path, if it does. Wordcount: 2460
21.File: 04 Service Management Process Definitions and Interfaces.doc – Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availability Wordcount: 3140
22.File: 05 Business Justification Template.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other. Wordcount: 1804
23.File: 06 Service Management Portfolios.doc – Summary: The business effectiveness of a service provider is largely dependent on the organization’s ability to obtain and managing information on a variety of subjects which can be used in marketing services, identify new service requirements, and improvements to services. Wordcount: 2042
24.File: 07 Service Level Requirements Template.doc – Summary: The SLR document does not have to be in a lengthy written format and in fact it is more likely to be adopted if it is kept concise, with only salient details) Wordcount: 1155
25.File: 08 Service Definition.doc – Summary: They may find that their strength is in supporting a specific customer asset type, such as processes or financial assets; or they have greater competency in supporting all customer assets through a reporting service. Wordcount: 2654
26.File: 09 Service Options Template.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 1045
27.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
28.File: 12 Customer-Based SLA Template Example.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 2068
29.File: Building a Business Case.doc – Summary: For example, benefits like �improved customer satisfaction’ or �enhanced market image’ or �better employee morale’ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite �real’. Wordcount: 3630
30.File: The Evolving Service Catalog.docx – Summary: While we have presented real world commercial examples of wholesaler catalogs, there’s no reason that the same model cannot be used at the enterprise level or incorporated as a hybrid solution, ensuring that business applications customized for the enterprise can be identified and launched from an �application warehouse� on any compatible device. Wordcount: 3311
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Customer.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Customer toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Customer
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Customer toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $165.0 Get it now for just $99.0 ! Save $66.0 (40%)

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Tags: Wordcount, summary, service, customer toolkit, service management, business, Service Management Process, organization, Service Management Policy, Security Service Requirement.doc, Service Management Plan.doc, Complete Customer Toolkit, Retirement Date Wordcount, Service Management Portfolios.doc, Service Level Requirements, new service requirements, SERVICE LEVEL MANAGEMENT, new business services, Service Options Template.doc, service provider, Evolving Service Catalog.docx, Business Justification Template.doc, alternative path, specific customer asset, Understanding Data Analytics, Data Warehouse Development, List Price, Data Dimension Worksheet.doc, Free Returns, document, Hardware-Software Resource Req.doc, data objects, Satisfaction Guarantee, Cost Center,Order Number,Purchase, Expiry Date,Availability Requirements,ISU, Date,Disposal Date,Installation Date,Maintenance, Unit,Section,Current User,Users Title,Phone,Invoice, Purchase Price,Annual Maintenance, Emergency Response Plan.doc, Amount,PC Levy,PC Levy, Amount,Equipment Capital Injection, Reference,Maintenance Reference,Critical Configuration, single service, alternative path breaks, service delivery, Service Mapping.doc, Service Definition.doc, service levels, service continuity, Service Agreements.doc

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