Dependency Toolkit Key Information

By | September 22, 2016

Dependency Toolkit Key InformationThe Dependency Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Dependency in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Dependency by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Dependency toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $180.0 Get it now for just $99.0 ! Save $81.0 (45%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Dependency and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Dependency approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Dependency Toolkit Includes the following 30 resources:
1.File: Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regard to serviceability of the Service and its components. Wordcount: 1252
2.File: Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1216
3.File: Component Failure Impact Analysis Worksheet.doc – Summary: This information will now help in the planning process of Service Level Management and Availability Management in helping agree to levels of service that rely on those particular configuration items and planning for correct availability. Wordcount: 843
4.File: 04 Service Management Process Definitions and Interfaces.doc – Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availability Wordcount: 3140
5.File: 02 Service Desk Skills.doc – Summary: For instance, a Service Desk Analyst on a Skilled or Expert Service Desk (Level 3 Apply) may also be applying the skill sets on the same responsibility level for IT operations, problem management, configuration management, and service level management in varying degrees. Wordcount: 2418
6.File: 02 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the Service and its components. Wordcount: 1800
7.File: 02 Security Service Requirement.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Security Requirements.Wordcount: 1577
8.File: 04 Release Packages.doc – Summary: The definition and scope of the release unit should be addressed in the Release Policy; this information is crucial for establishing release packages as a release package will define what release units will be part of the release. Wordcount: 1799
9.File: 03 Perspectives on Requirements.docx – Summary: The customer’s perception of the service is consistent with the designed, and actual, performance of the service, but they have greater expectations on the service: in this circumstance, new expectations need to be set for the customer. Wordcount: 3627
10.File: 03 Process Mapping.docx – Summary: Analysis can be done on individual incidents over a time period and provide more detail, but for understanding how Value Add charts can be used effectively, collapsing incidents into meaningful categories is helpful: this allows us to delineate between hardware-based incidents and other type of incidents. Wordcount: 5975
11.File: AVMG5800 Recovery Template.doc – Summary: Use this section to specify for this Service/application the combination of the complexity of facilities and the level of skills required in the people that will permit this service to stay operating, in the event of a failure. Wordcount: 1331
12.File: AVMG5900 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the IT Service and its components. Wordcount: 1298
13.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
14.File: The Service Design Package.doc – Summary: �Organizational Readiness Assessment’ report and plan, including: business benefit, financial assessment, technical assessment, resource assessment and organizational assessment, together with details of all new skills, competences, capabilities required of the service provider organization, its suppliers, supporting services and contracts Wordcount: 700
15.File: release v4.doc – Summary: According to Meta Group: through 2008, IT operations groups will increasingly seek to maintain/improve change-management service levels by formalizing and adopting processes that enable improved acceptance of change into the production environment (e.g., production acceptance [PA], production control, quality assurance [QA], release management). Wordcount: 746
16.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
17.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
18.File: ITSCM3400 Reports and KPI targets and additional metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the IT Service Continuity Management process. Wordcount: 762
19.File: ITSCM3500 Continuity Management Powerpoint.ppt – Summary: The unavailability for a longer period of time of IT service provision, which makes it necessary to switch to an alternative system and for which the actions to be taken are not part of daily routine. Wordcount: 1963
20.File: SECMT1800 Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1282
21.File: Service Catalogue.doc – Summary: <
22.File: Service Catalogue Management.pdf – Summary: Document Technical Service Catalogue information Develop self-help capabilities for documentation within the Service Catalogue Wordcount: 561
23.File: ITSC Management Presentation.ppt – Summary: Maintain a set of ITSC Plans and IT recovery plans that support the overall Business Continuity Plans (BCP’s) of the organization. Wordcount: 538
24.File: Management Commitment & Co-ordination Presentation.ppt – Summary: A good report should include metrics that show the effectiveness, speed and predictability of a process to enable the audience to assess how well the process has been implemented. Wordcount: 2546
25.File: BCM – Reports and KPI targets and additional metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Business Continuity Management process. Wordcount: 753
26.File: The Integration of Knowledge Mapping into Existing Business Processes.docx – Summary: Monitoring the Quality of Knowledge Management: Here the choice of Key Performance Indicators (KPIs) is critical, the correct KPIs can be used not only to identify areas where improvement is required, but more importantly serve as guidance on the activities that should be undertaken to improve performance. Wordcount: 2103
27.File: AVMG6200 Availability Management Powerpoint.ppt – Summary: is the process of optimising the capability of the IT infrastructure and supporting the organisation to deliver a cost effective and sustained level of availability that enables the business to satisfy its objectives. Wordcount: 1183
28.File: 05 Help Desk-Skills.doc – Summary: For instance, a Help Desk Analyst on a Skilled or Expert Help Desk (Level 3 Apply) may also be applying the skill sets on the same responsibility level for IT operations, problem management, configuration management, and service level management in varying degrees. Wordcount: 1640
29.File: Presentation 5 – Project Timing & Scheduling & PMBOK.ppt – Summary: Using the finish-to-start relationship can also be applied here and is sometimes more desirable when using a project management software package because unexpected results may be produced later on. Wordcount: 3424
30.File: A Guide to PMBOK.pdf – Summary: Even within a single application area there can be significant varia- tions�one organization’s software development life cycle may have a single de- sign phase while another’s has separate phases for functional and detail design. Wordcount: 66849
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Dependency.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Dependency toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Dependency
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Dependency toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $180.0 Get it now for just $99.0 ! Save $81.0 (45%)

Unit Price: EUR 97.12
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File Size: Full version: 12.8 MB
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Get More Information about Dependency Toolkit Key Information

Tags: service, service level management, Security Service Requirement.doc, Wordcount, Summary, dependency toolkit, key performance indicators, management process, Continuity Management process, Service Management Process, SUITABLE KEY PERFORMANCE, Service Catalogue Wordcount, Service Continuity Management, problem management, Availability Requirements.doc, Report service level, service provider organization, Service Desk Skills.doc, Service Desk Analyst, Service Catalogue information, Complete Dependency Toolkit, Change Management process, Service Design Package.doc, change-management service levels, Service Catalogue Management.pdf, Business Continuity Management, problem management metrics, Availability Management Powerpoint.ppt, ITSC Management Presentation.ppt, Continuity Management Powerpoint.ppt, incident management report, project management software, configuration management, List Price, network availability report, availability Wordcount, Business Continuity Plans, requirements document, responsibility level, Free Returns, Satisfaction Guarantee, KPI targets, additional metrics.doc, Component Failure Impact, service quality, �Organizational Readiness Assessment, average resolution time, particular configuration items, Existing Business Processes.docx

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