Downtime Toolkit Features

By | September 22, 2016

Downtime Toolkit FeaturesThe Downtime Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Downtime in your organization with 29 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Downtime by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Downtime toolkit has a 100% Satisfaction Guarantee & Free Returns.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Downtime and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Downtime approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Downtime Toolkit Includes the following 29 resources:
1.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
2.File: 03 Availability Plan.doc – Summary: Accidental changes often occur when the machine is touched for legitimate reasons, like an update, but the machine is not kept in a workable state; usually because the change has not be fully planned, tested, or the procedures for the change have not been completed as documented. Wordcount: 2324
3.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
4.File: 03 Defining Requirements.docx – Summary: Indicate per relevant service/component how and with which period a restore must be performed (in case of more than three relevant services or components it is preferable to record this in an appendix). Wordcount: 2555
5.File: 03 Process Mapping.docx – Summary: Analysis can be done on individual incidents over a time period and provide more detail, but for understanding how Value Add charts can be used effectively, collapsing incidents into meaningful categories is helpful: this allows us to delineate between hardware-based incidents and other type of incidents. Wordcount: 5975
6.File: Six Sigma Defining Requirements.doc – Summary: If a service is not available for any other reason than a calamity, which measures must be undertaken to per cause to reinstate the service delivery as quickly as possible (consider the stocking of spare parts, both by the service provider and the client)? Wordcount: 2096
7.File: COM28300 Defining Service Level Requirements.doc – Summary: Indicate per relevant database how and with which period a restore must be performed (in case of more than three relevant databases it is preferable to record this in an appendix). Wordcount: 2257
8.File: Police.doc – Summary: Loss of heat could impact operations to the point that staff will be no longer to carry out duties Wordcount: 1018
9.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
10.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
11.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
12.File: Service Operation Processes Fact Sheet.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946
13.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
14.File: availability v4.doc – Summary: Mean Time to Repair – MTTR: average time between the occurrence of a fault and service recovery (or the downtime). Wordcount: 657
15.File: availability v5.0.pdf – Summary: To optimize the capability of the IT Infrastructure, services and supporting organization to deliver a cost effective and sustained level of Availability that enables the business to satisfy its business objectives. Wordcount: 1490
16.File: change v4.doc – Summary: The goal of the Change Management process is to ensure that standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimise the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organisation. Wordcount: 828
17.File: change v5.0.pdf – Summary: The goal of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change- related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 1445
18.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
19.File: PROBx7400 E-Mail Text.doc – Summary: It is only with a continuing flow of data regarding issues that you are facing that we can take steps to identify and then remove these errors from the IT infrastructure that we manage. Wordcount: 722
20.File: ITSCM3600 Business Justification document.doc – Summary: Through a properly controlled and structured IT Service Continuity Management process we will be able to more effectively help in recovery of IT services in the event of a disaster and provide assurance of IT Services in line with the business requirements. Wordcount: 1042
21.File: Service Catalog 1.doc – Summary: If the user Department has not purchased the Desktop Support Package, the Department is required to provide Novell client licenses for each user machine that will access the data storage, and install the ACME IT configuration of this client. Wordcount: 4442
22.File: Service Catalog 2.doc – Summary: ACME IT personnel who provide this service will function as part of a development team and will be expected to provide work products as required by the development project and to complete their work as required by the project schedule. Wordcount: 7167
23.File: Availability Management Presentation.ppt – Summary: Details of proactive availability techniques and measures that will be deployed to provide additional resilience to prevent/minimize the impact of component failures on the IT service availability. Wordcount: 1240
24.File: v0.1 it service management.doc – Summary: The original incarnation of what was ITIL in 1990 to about 1997 didn’t change and although it was best practice in the early years could not be regarded as best practice in 2000 if it had remained unchanged, because the world changed the way it delivered services and ITIL didn’t. Wordcount: 421
25.File: McKinsey Report.pdf – Summary: Data have become a torrent flowing into every area of the global economy.1 Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create, and communicate data in the age of the Internet of Things.2 Indeed, as companies and organizations go about their business and interact with individuals, they are generating a tremendous amount of digital �exhaust data,� i.e., data that Wordcount: 70206
26.File: BCM – Business Justification document.doc – Summary: Through a properly controlled and structured Continuity Management process we will be able to more effectively help in recovery of services in the event of a disaster and provide assurance of services in line with the business and customer requirements. Wordcount: 913
27.File: AVMG6200 Availability Management Powerpoint.ppt – Summary: is the process of optimising the capability of the IT infrastructure and supporting the organisation to deliver a cost effective and sustained level of availability that enables the business to satisfy its objectives. Wordcount: 1183
28.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
29.File: Mobile Device Management Presentation.ppt – Summary: to the distribution of business data to mobile devices such as Wordcount: 1621
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Downtime.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Downtime toolkit:
1. Contains 29 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Downtime
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Downtime toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $164.66 Get it now for just $97.15 ! Save $67.51 (41%)

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Tags: Wordcount, downtime toolkit, Management process, Continuity Management process, Summary, service, Change Management process, Business Justification document.doc, Complete Downtime Toolkit, service quality, Fact Sheet.doc, prompt handling, day-to-day operations, Service Continuity Management, Service Level Requirements.doc, Service Design Fact, service provider, service level metrics, Service Operation Processes, Service Improvement Program, Business Continuity Management, services, new business requirements, Availability Management Presentation.ppt, Availability Management Powerpoint.ppt, new business requirement, Downtime approach, problem management metrics, List Price, incident management report, Change-related Incidents, network availability report, Free Returns, standardized methods, Satisfaction Guarantee, proactive availability techniques, Mobile Device Management, Fact Sheet Glossary.doc, Sigma Defining Requirements.doc, average resolution time, digital �exhaust data, Value Add charts, Operational Level Agreements, Known Error Record, service availability, Desktop Support Package, work load/performance trends, duties Wordcount, service delivery, global economy.1 Companies

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