Efficiency Toolkit Features

By | September 22, 2016

Efficiency Toolkit FeaturesThe Efficiency Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Efficiency in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Efficiency by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Efficiency toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $162.3 Get it now for just $99.0 ! Save $63.3 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Efficiency and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Efficiency approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Efficiency Toolkit Includes the following 30 resources:
1.File: Budgeting Guidelines.doc – Summary: This document will give a brief introduction to the budgeting process for Services and give guidelines for an effective method to set budget plans and monitor expenditure as the financial year progresses. Wordcount: 1313
2.File: Business Requirements and Feasibility Study.doc – Summary: Any project may impact on the organization in a number of ways; this could be with regard to cultural changes, organizational structures, the creation of new business services, etc. Wordcount: 1181
3.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
4.File: 03 Business and IT Service Mapping.doc – Summary: List the important activities and/or events that occur as part of the alternative path for this process, beginning with a note on where the alternative path breaks off from the standard path, and ending with a note on where the alternative path rejoins the standard path, if it does. Wordcount: 2460
5.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
6.File: Building a Business Case.doc – Summary: For example, benefits like �improved customer satisfaction’ or �enhanced market image’ or �better employee morale’ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite �real’. Wordcount: 3630
7.File: The Evolving Service Catalog.docx – Summary: While we have presented real world commercial examples of wholesaler catalogs, there’s no reason that the same model cannot be used at the enterprise level or incorporated as a hybrid solution, ensuring that business applications customized for the enterprise can be identified and launched from an �application warehouse� on any compatible device. Wordcount: 3311
8.File: 02 Architecture Description.doc – Summary: The intent of the customer template is to provide a structure and format that can be used repeatedly to provide a consistent and effective approach to creating deliverables with similar requirements. Wordcount: 1794
9.File: 05 Functional Design.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding functional design of a service or system. Wordcount: 1865
10.File: 09 Tool Requirements Template and Planner.doc – Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
11.File: 04 Customer Service Standards – Service Desk.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1184
12.File: 02 Risk Management Framework.doc – Summary: Whilst the numeric rating scale should be applied consistently for each activity or project evaluated, the detailed descriptions contained in the table is provided as an example only and will need to be altered to suit the specific activity being assessed. Wordcount: 4040
13.File: 06 Business Requirements and Feasibility Study.doc – Summary: In the below sections we need to understand if we have the right technological capability, do we need to source technology, will it impact on our security or physical environments, do have enough space to store and maintain the output/product of the project, are there sufficient operational support processes for the duration of the project and the end product. Wordcount: 1535
14.File: 02e Finance & Administration Agency Guide to Best Practice – Email & Internet Usage.doc – Summary: Employees should be aware that Internet usage and sites visited may be monitored by their employer and copies of all emails sent and received maybe recorded and stored in information systems hardware, even after the email is deleted. Wordcount: 1429
15.File: Example-Uni of Massachusetts Records.pdf – Summary: Work with the Central Administrative Services and Campus records administrators to prepare and maintain a records management "manual" outlining procedures to: ensure the security of Original Records; protect irreplaceable or vital records from destruction; designate Official Records Custodians for new records; ensure that Original Records are organized in an efficient and accessible manner; ensure that Original Records are reviewed prior to disposal to determine whether they are archival records; transfer records, in whole or in part, from the Original Records Custodian to the appropriate archive; provide for periodic inventories of University Records; and assist campus departments in complying with these Standards and its Schedules. Wordcount: 5629
16.File: 01a Example Expenses Policy – Staffordshire University.pdf – Summary: In the event that an expense claim is contemplated in respect of an item not included in this manual, or an employee has a query relating to the payment of expenses under this policy, the matter should be referred in the first instance to their Faculty Pro Vice Chancellor or Service Director, who may thereafter refer to the Financial Director for guidance if required. Wordcount: 3195
17.File: 03 Developing KPIs.doc – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1962
18.File: 04 Reports and KPI Targets.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding measurements and reports This document should be considered a template and will be used to support other documentation within the toolkit. Wordcount: 2166
19.File: 02 Implementation Plan_Project Plan.doc – Summary: Ultimately, we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1926
20.File: 02 Mapping Responsibilities.doc – Summary: This is particularly important if roles and responsibilities need to change, as they often will when a service provider is aiming for the kind of best practice model specified in ISO/IEC 20000. Wordcount: 1006
21.File: 02 Service Desk-Metrics.doc – Summary: For example, the total number of calls received by the Service Desk is not in itself an indication of either good or bad performance and may, in fact, be caused by events completely outside the control of the Service Desk�for example, a particularly busy period for the organization or the release of a new version of a major corporate system. Wordcount: 1198
22.File: 05 Service Desk-Customer Service Standards.doc – Summary: These standards will serve as a guideline for how employees should approach any interaction with customers and are something to work from when evaluating the performance of Service Desk staff. Wordcount: 347
23.File: 00 Distinctions between Service Desk and Help Desk.docx – Summary: The problem with distinguishing between a Service Desk and a Help Desk, and sometimes a Call Center, is that many of the tangible components of the solution are the same: each consists of a number of bodies sitting at a desk and doing their best to meet a customer’s needs given the tools and resources available to them at the time. Wordcount: 1285
24.File: 03 Process Mapping.docx – Summary: Analysis can be done on individual incidents over a time period and provide more detail, but for understanding how Value Add charts can be used effectively, collapsing incidents into meaningful categories is helpful: this allows us to delineate between hardware-based incidents and other type of incidents. Wordcount: 5975
25.File: 01 Overview of Continual Improvement.ppt – Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes. Wordcount: 937
26.File: 02 CSI Methods and Techniques.ppt – Summary: Plan – A check during process implementation or improvement activities serves as validation that process project objectives are being met and provide tangible evidence that benefits are being achieved from the investment of time, talent and resources to process initiatives. Wordcount: 3359
27.File: 06 Reports and KPI Targets.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding measurements and reports This document should be considered a template and will be used to support other documentation within the toolkit. Wordcount: 1931
28.File: 09 General Improvement Plan.docx – Summary: A project may be halfway complete, a service may be available for half the desired customers, a process update may be in editing before it is published, an incident may be within 2 hours of its agreed resolution time�these are all examples of progress in meeting requirements. Wordcount: 2388
29.File: 14 ROI Presentation.ppt – Summary: A quality measure is assigned or calculated and reported as a standard value. Wordcount: 909
30.File: ISO 20000 – Introduction Presentation.ppt – Summary: This part is based on �’best practice’ – when you are audited it is �’recommend’ that you use this best practice to perform your IT Service Management processes Wordcount: 546
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Efficiency.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Efficiency toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Efficiency
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Efficiency toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $162.3 Get it now for just $99.0 ! Save $63.3 (39%)

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