Incident Management Toolkit Download

By | September 22, 2016

Incident Management Toolkit DownloadThe Incident Management Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Incident Management in your organization with 9 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Incident Management by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Incident Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $54.82 Get it now for just $30.15 ! Save $24.67 (45%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Incident Management and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Incident Management approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Incident Management Toolkit Includes the following 9 resources:
1.File: 10 Incident Management Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 2374
2.File: INC8440 Incident Management Powerpoint.ppt – Summary: any event which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or a reduction in the quality of that service Wordcount: 849
3.File: Incident Management – Roles and Responsibilities.doc – Summary: Where a second-line group is used, there are often advantages of locating this group close to the Service Desk to aid with communications and to ease movement of staff between the groups, which may be helpful for training/awareness and during busy periods of staff shortages. Wordcount: 559
4.File: Incident Management Objectives and Goals.doc – Summary: Once developed an Incident Management process can be used to supply workarounds and also capture incidents before they are realised by the business or before they cause significant harm to the IT services being delivered. Wordcount: 395
5.File: Incident Management Reports KPI’s & other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Incident Management process. Wordcount: 950
6.File: Toolkit Introduction Presentation – Incident Management.ppt – Summary: Provide you with useable examples and templates to aid implementation and/or improvement of Incident Management in your organization. Wordcount: 131
7.File: Factsheet Incident Management v5.doc – Summary: To restore normal service operation as quickly as possible and minimise the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. Wordcount: 571
8.File: Process Summary – Incident Management.doc – Summary: The customer shall be kept informed of the progress of their reported incident or service request and alerted in advance if their service levels cannot be met. Wordcount: 272
9.File: Operation – Incident Management.docx – Summary: Incident Management Wordcount: 2
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Incident Management.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Incident Management toolkit:
1. Contains 9 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Incident Management
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Incident Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $54.82 Get it now for just $30.15 ! Save $24.67 (45%)

Unit Price: EUR 29.58
Total: EUR 29.58
Info plus 19% sales tax/VAT to EUR 29.58: EUR 5.62
EUR 35.20
Delivery: Download
File Size: Full version: 2.4 MB
Download Time: Full version
56k: ~6 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Incident Management Toolkit Download

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