Itil Intermediate Lifecycle Program Service Design Key Information

By | September 21, 2016

Itil Intermediate Lifecycle Program Service Design Key InformationITIL V3 Intermediate Lifecycle program: Service Design SD

Start Today with your ITIL Intermediate Service Design eLearning course – flexibile, accredited certified online ITIL eLearning.

You Will Learn How To
Prepare for and take the ITIL Intermediate Qualification: Service Design Certification Exam
Define the goal, objectives and scope of Service Design
Outline key activities for Service Design processes in the context of the Service Lifecycle
Enhance the quality of IT service provision within an organization
Measure Service Design processes using critical success factors and key performance indicators
Course Benefits

ITIL Service Design best practices enable IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision. In this course, you learn how to plan, implement and optimize the Service Design processes and gain the skills required to take the ITIL Intermediate Qualification: Service Design Certification Exam.

Who Should Attend

This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Design Certificate.

Online Course Workshop
Workshops provide you with knowledge of the Service Design processes and include:
Establishing and justifying the constraints for different IT services
Developing and presenting a high-level security policy
Preparing and justifying a continuity approach for a set of services
Creating a financial justification for the purchase and deployment of Service Design tools
Producing a draft Service Level Agreement (SLA)
Completing Business Impact Analysis and Risk Management
Content
Introduction and Overview
Purpose and goals
Scope of Service Design
Doing it right the first time
Designing new and changed service
How Service Design creates business value
Key Service Design Principles
Five aspects of Service Design
New or changes service solutions
Service management systems and tools
Technology architectures and management systems
Processes, roles and capabilities
Measurement, methods and metrics
Four Ps of Design
People
Products
Processes
Partners
Primary Activities of Service Design
Analyzing business requirements
Collection, analyzing and engineering requirements
Evaluating Service Design models
Identifying solution alternatives reusing existing components
Designing the appropriate solution
Developing service acceptance criteria
Evaluating total costs and agree expenditures
Achieving balance between design and existing strategies
Ensuring inclusion of governance and security controls
Completing IT readiness assessment
Aligning supplier and supporting agreements
Assembling the Service Design Package (SDP)
Producing, maintaining and revising all services, design processes and documents
Liaison with other design and planning activities
Aligning with corporate and IT strategies
Service Design Processes
Service Catalog Management (SCM)
Managing the Service Catalog
Providing a central source of information on IT services delivered to the business by the service provider
Ensuring the business can view an accurate and consistent picture of IT services available, including details and status
Service Level Management (SLM)
Negotiating, agreeing and documenting appropriate IT service targets with the business
Monitoring and producing reports on delivery against agreed level of service
Capacity Management
Matching capacity of IT to agreed business demands
Capacity Management: right resource, right time, right cost
Availability Management
Ensuring that availability targets are measured and achieved in a cost-effective manner
Building availability into the design
IT Service Continuity Management
Maintaining ongoing recovery capability to match agreed needs, requirements and time scales
Developing service continuity and recovery plans
Aligning plans with business needs over time
Service Design and Technology
Technology-related activities
Requirements Engineering: requirement types, activities and techniques
Data and Information Management activities
Techniques within Application Management
Investigating Service Design requirements
Technology considerations for Service Design
Organizing Service Design
Roles appropriate within Service Design and Service Design-focused processes
Defining Service Design responsibilities
Aligning information security with business security
Managing suppliers to ensure quality and value for money
Implementation Challenges and Risks
Outlining the challenges and risks facing Service Design
Establishing critical success factors and key performance indicators (KPIs)
Developing risk-benefit analyses for adoption of Service Design

Important Course Information
Pre-course reading required
Start now with this eLearning course – flexibile, accredited certified online ITIL eLearning.

Unit Price: EUR 584.71
Total: EUR 584.71
Info plus 19% sales tax/VAT to EUR 584.71: EUR 111.10
EUR 695.81
Version: 1111658
Language: English

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