Lifecycle Toolkit Download

By | September 22, 2016

Lifecycle Toolkit DownloadThe Lifecycle Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Lifecycle in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Lifecycle by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Lifecycle toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $183.33 Get it now for just $99.0 ! Save $84.33 (46%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Lifecycle and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Lifecycle approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Lifecycle Toolkit Includes the following 30 resources:
1.File: 06 Service Management Portfolios.doc – Summary: The business effectiveness of a service provider is largely dependent on the organization’s ability to obtain and managing information on a variety of subjects which can be used in marketing services, identify new service requirements, and improvements to services. Wordcount: 2042
2.File: 08 Service Definition.doc – Summary: They may find that their strength is in supporting a specific customer asset type, such as processes or financial assets; or they have greater competency in supporting all customer assets through a reporting service. Wordcount: 2654
3.File: 09 Service Options Template.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 1045
4.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
5.File: 12 Customer-Based SLA Template Example.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 2068
6.File: 01 Architecture Principles.doc – Summary: This document will provide a format for documenting an architecture principle which is suggested in TOGAF 9.1, as well as a list of common principles found across several enterprise architectures. Wordcount: 1715
7.File: 02 Architecture Description.doc – Summary: The intent of the customer template is to provide a structure and format that can be used repeatedly to provide a consistent and effective approach to creating deliverables with similar requirements. Wordcount: 1794
8.File: 12 Service Review Template.doc – Summary: For instance, a service which is subject to a higher rate of change, exposed to a high number of risks, is newly implemented or changed may be considered unstable, or has had an historical record of not meeting service targets and should be reviewed more often. Wordcount: 1848
9.File: 13 Service Design Package Template.doc – Summary: This section presents a list of the operational requirements associated with the service will be required to perform, including supporting services, control, operations, monitoring, measuring, and reporting. Wordcount: 1340
10.File: 10 Incident Management Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 2374
11.File: CRAMM.doc – Summary: The CRAMM software uses the measures of risk determined during the previous stage and compares them against the security level (a threshold level associated with each countermeasure) in order to identify if the risks are sufficiently great to justify the installation of a particular countermeasure. Wordcount: 814
12.File: 05 Request for Change Template.doc – Summary: As a result, the creation of a consistent template for all requests for change is necessary and ensures that individual changes can be properly evaluated and aligned with business objectives. Wordcount: 1158
13.File: 07 Budgeting Guidelines.doc – Summary: This document will give a brief introduction to the budgeting process for Services and give guidelines for an effective method to set budget plans and monitor expenditure as the financial year progresses. Wordcount: 2043
14.File: 01 Service Desk Technology.doc – Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)? Wordcount: 4027
15.File: 01 Service Desk-Objectives and Goals.doc – Summary: While the majority of the shared knowledge will come through Problem Management, every process of the Service Lifecycle considers what knowledge is required by the Service Desk to support the end user as part of its development and improvement. Wordcount: 798
16.File: 00 Distinctions between Service Desk and Help Desk.docx – Summary: The problem with distinguishing between a Service Desk and a Help Desk, and sometimes a Call Center, is that many of the tangible components of the solution are the same: each consists of a number of bodies sitting at a desk and doing their best to meet a customer’s needs given the tools and resources available to them at the time. Wordcount: 1285
17.File: 03 Perspectives on Requirements.docx – Summary: The customer’s perception of the service is consistent with the designed, and actual, performance of the service, but they have greater expectations on the service: in this circumstance, new expectations need to be set for the customer. Wordcount: 3627
18.File: 01 Overview of Continual Improvement.ppt – Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes. Wordcount: 937
19.File: 02 CSI Methods and Techniques.ppt – Summary: Plan – A check during process implementation or improvement activities serves as validation that process project objectives are being met and provide tangible evidence that benefits are being achieved from the investment of time, talent and resources to process initiatives. Wordcount: 3359
20.File: 03 Continual Improvement Process.ppt – Summary: An assessment for ISO/IEC 20000 is a capability assessment; it shows whether or not the requirements of ISO/IEC 20000 are being met. Wordcount: 1074
21.File: 09 General Improvement Plan.docx – Summary: A project may be halfway complete, a service may be available for half the desired customers, a process update may be in editing before it is published, an incident may be within 2 hours of its agreed resolution time�these are all examples of progress in meeting requirements. Wordcount: 2388
22.File: ISO 20000 – Introduction Presentation.ppt – Summary: This part is based on �’best practice’ – when you are audited it is �’recommend’ that you use this best practice to perform your IT Service Management processes Wordcount: 546
23.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
24.File: 01-45.doc – Summary: It translates the "need" in the Mission Need Statement into initial top_level requirements addressing such concerns as performance, supportability, physical and functional integration, human integration, security, test and evaluation, implementation and transition, quality assurance, configuration management, and in-service management. Wordcount: 1213
25.File: MAR04_Configuration Management Resource Listing 2.doc – Summary: �Configuration Management addresses the control of a changing IT infrastructure (standardization and status monitoring), identifying the configuration items (inventory, mutual links, verification, and registration), collecting and managing documentation about the IT infrastructure and providing information about the IT infrastructure to all other processes.� Wordcount: 468
26.File: blurb.txt – Summary: The supporting documents and resources found within the toolkit will help you fill these gaps by giving you a focused, practical and user-friendly approach to Incident Management. Wordcount: 499
27.File: Trackdescription Practitioner IPAD.EN 0107.pdf – Summary: The Agree and Define track (IPAD) is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, IT Service Management Agree and Define processes. Wordcount: 4128
28.File: Example – KPI’s of the value of Service Management.doc – Summary: Removing errors from the infrastructure and reduction of failed changes, improved understanding of business requirements and IT capability planning. Wordcount: 204
29.File: CSI Fact Sheet.doc – Summary: Step One – Define what you should measure: Talk to the business, find out what your customer’s needs are and discuss with IT Management how those needs can be met. Wordcount: 891
30.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Lifecycle.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Lifecycle toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Lifecycle
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Lifecycle toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $183.33 Get it now for just $99.0 ! Save $84.33 (46%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 8.6 MB
Download Time: Full version
56k: ~20 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

Get More Information about Lifecycle Toolkit Download

Tags: service, Wordcount, Summary, lifecycle toolkit, Service Management, Service Management Portfolios.doc, SERVICE LEVEL MANAGEMENT, Service Desk, new service requirements, Service Management Agree, Service Options Template.doc, Complete Lifecycle Toolkit, Service Review Template.doc, Service Design Package, Service Desk Technology.doc, service provider, Service Lifecycle, Incident Management Policy.doc, specific customer asset, MAR04_Configuration Management Resource, List Price, Service Definition.doc, Service Agreements.doc, service levels, Free Returns, service provision, Satisfaction Guarantee, service targets, process project objectives, Lifecycle approach, Service Desk-Objectives, Service Organization, ITSM Tool Requirements.doc, final ITSM Tools, service quality, Customer-Based SLA Template, initial top_level requirements, Service Management.doc, agreed resolution time�these, Mission Need Statement, Trackdescription Practitioner IPAD.EN, Tourism Queensland.by MBF, Continual Improvement Process.ppt, General Improvement Plan.docx, Fact Sheet Glossary.doc, processes.� Wordcount, CSI Fact Sheet.doc, Define processes, resources

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