Metric Toolkit Alternative

By | September 22, 2016

Metric Toolkit AlternativeThe Metric Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Metric in your organization with 21 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Metric by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Metric toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $121.29 Get it now for just $70.35 ! Save $50.94 (42%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Metric and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Metric approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Metric Toolkit Includes the following 21 resources:
1.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
2.File: 02 Service Desk-Metrics.doc – Summary: For example, the total number of calls received by the Service Desk is not in itself an indication of either good or bad performance and may, in fact, be caused by events completely outside the control of the Service Desk�for example, a particularly busy period for the organization or the release of a new version of a major corporate system. Wordcount: 1198
3.File: AVMG5700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Availability Management process. Wordcount: 849
4.File: CAP2800 Reports KPI’s other metrics.doc – Summary: This may be the case, but it is not the IT departments concern, their concern is to reduce the cost of capacity which includes the costs involved in supplying internet connectivity. Wordcount: 926
5.File: CHG8000 Reports KPI’s other metrics.doc – Summary: Backlog details of process activities with work outstanding (along with potential negative impact regarding failure to complete the work in a timely manner) � but also provide solutions on how the backlog can be cleared. Wordcount: 834
6.File: CONMGT4200 Reports KPI’s other metrics.doc – Summary: An ability to list information such as the number of registered Configuration Items, along with their version details and other information such as category, status, security level, location, owner, etc. Wordcount: 759
7.File: Service Desk- Metrics.doc – Summary: By calculating the percentage of call duration time on the desk overall and working out a cost per minute (total costs for the period divided by total call duration minutes) this can be used to calculate the cost for individual calls and give a more accurate figure. Wordcount: 658
8.File: FIN9700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Financial Management process. Wordcount: 796
9.File: INC9000 Reports KPI’s other metrics.doc – Summary: Percentage of incidents resolved at first line support that have been agreed to be resolved via an SLA. Wordcount: 966
10.File: Incident Management Reports KPI’s & other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Incident Management process. Wordcount: 950
11.File: Examples of Service Quality Metrics.doc – Summary: Not to exceed 7.5% of estimate Wordcount: 157
12.File: PROB7000 Reports KPI’s other metrics.doc – Summary: Backlog details of process activities work outstanding (along with potential negative impact regarding failure to complete the work in a timely manner) � but also provide solutions on how the backlog can be cleared. Wordcount: 823
13.File: PROB7000 Reports KPIs other metrics.doc – Summary: Backlog details of process activities outstanding (along with potential negative impact regarding failure to complete the work in a timely manner) � but also provide solutions on how the backlog can be cleared. Wordcount: 834
14.File: ITSCM3400 Reports and KPI targets and additional metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the IT Service Continuity Management process. Wordcount: 762
15.File: SD9700 Reports KPI’s other metrics.doc – Summary: Expressed as a number, this would be a good indication of the Service Desk performance with regards to Customer Service. Wordcount: 832
16.File: SECMT1700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Security Management process. Wordcount: 876
17.File: SLM2400 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Service Level Management process. Wordcount: 676
18.File: BRM Metrics and Reports.doc – Summary: The reports should be reviewed to give structure and logic to how the metrics are presented � this may well lead to changes in what is reported and will lead to changes in what is reported and will lead to more benefits. Wordcount: 2206
19.File: BCM – Reports and KPI targets and additional metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Business Continuity Management process. Wordcount: 753
20.File: Help Desk-Metrics.doc – Summary: For example, the total number of calls received by the Help Desk is not in itself an indication of either good or bad performance and may, in fact, be caused by events completely outside the control of the Help Desk�for example, a particularly busy period for the organization or the release of a new version of a major corporate system. Wordcount: 655
21.File: Example – Examples of Service Quality Metrics.doc – Summary: Removing errors from the infrastructure and reduction of failed changes, improved understanding of business requirements and IT capability planning. Wordcount: 204
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Metric.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Metric toolkit:
1. Contains 21 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Metric
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Metric toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $121.29 Get it now for just $70.35 ! Save $50.94 (42%)

Unit Price: EUR 69.02
Total: EUR 69.02
Info plus 19% sales tax/VAT to EUR 69.02: EUR 13.11
EUR 82.13
Delivery: Download
File Size: Full version: 1 MB
Download Time: Full version
56k: ~2 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Metric Toolkit Alternative

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