Mis Toolkit Download

By | September 22, 2016

Mis Toolkit DownloadThe Mis Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Mis in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Mis by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Mis toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $167.8 Get it now for just $99.0 ! Save $68.8 (41%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Mis and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Mis approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Mis Toolkit Includes the following 30 resources:
1.File: 01 Understanding Data Analytics and Mining.ppt – Summary: The presentations found within the Toolkit provide education about the different facets of Data Warehousing and Data Analysis: they can be used for self-edification or as the foundation for presenting a case to different levels of the organization. Wordcount: 867
2.File: 02 Data Warehouse Development Process.doc – Summary: One simple way of identifying what data objects are of most concern in your organization is to identify the subject of any existing or potential lists in the organization, such as a client list, a supplier list, an employee list, etc. Wordcount: 4712
3.File: Budgeting Guidelines.doc – Summary: This document will give a brief introduction to the budgeting process for Services and give guidelines for an effective method to set budget plans and monitor expenditure as the financial year progresses. Wordcount: 1313
4.File: Business Plan.doc – Summary: If there is current expenditure in the P&L for activities which may become redundant or obsolete with the introduction of this new project, indicate the P&L expense code and the monthly amount. Wordcount: 1654
5.File: Business Requirements and Feasibility Study.doc – Summary: Any project may impact on the organization in a number of ways; this could be with regard to cultural changes, organizational structures, the creation of new business services, etc. Wordcount: 1181
6.File: Project Initiation.doc – Summary: This section summarizes any constraints that affect the scope of your project or how you carry out the project, e.g., project staff are only available during summer vacation, new system must interface with another system, requirements for external bodies affect the extent to which you can alter a process, etc. Wordcount: 1959
7.File: Project Scope.doc – Summary: The purpose of this section is to provide a preliminary view of the technical infrastructure, the interfaces and the data migration to support the << company name >> project. Wordcount: 2298
8.File: Risk Assessment Template.doc – Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 800
9.File: Working with Data in the Cloud.docx – Summary: While there may be other issues than cost, such as privacy or portability, which discourage the use of public clouds, the benefits shown through these characteristics will often support the development of a private cloud within the organization’s control. Wordcount: 3664
10.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
11.File: 03 Business and IT Service Mapping.doc – Summary: List the important activities and/or events that occur as part of the alternative path for this process, beginning with a note on where the alternative path breaks off from the standard path, and ending with a note on where the alternative path rejoins the standard path, if it does. Wordcount: 2460
12.File: 05 Business Justification Template.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other. Wordcount: 1804
13.File: 07 Service Level Requirements Template.doc – Summary: The SLR document does not have to be in a lengthy written format and in fact it is more likely to be adopted if it is kept concise, with only salient details) Wordcount: 1155
14.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
15.File: 14 Operational Level Agreement Template Example.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 1570
16.File: Building a Business Case.doc – Summary: For example, benefits like �improved customer satisfaction’ or �enhanced market image’ or �better employee morale’ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite �real’. Wordcount: 3630
17.File: 12 Service Review Template.doc – Summary: For instance, a service which is subject to a higher rate of change, exposed to a high number of risks, is newly implemented or changed may be considered unstable, or has had an historical record of not meeting service targets and should be reviewed more often. Wordcount: 1848
18.File: 02 Service Desk Skills.doc – Summary: For instance, a Service Desk Analyst on a Skilled or Expert Service Desk (Level 3 Apply) may also be applying the skill sets on the same responsibility level for IT operations, problem management, configuration management, and service level management in varying degrees. Wordcount: 2418
19.File: 03 Telephone Skills Standards – Service Desk.doc – Summary: While performance measures like First Call Resolution may put considerable pressure on the Service Desk to contain all communications with the end-user to between the customer and the Service Desk, there are frequent times when incidents and service requests have to be referred or escalated to a subject matter expert outside the Service Desk. Wordcount: 2556
20.File: 04 Customer Service Standards – Service Desk.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1184
21.File: 05 Internal Job Application for Job.doc – Summary: This can often be discouraging to internal employees and decrease the appeal of internal applications because the candidate base can be much larger than with the previous approach: internal job applicants may determine that more qualified individuals can be found externally and it would be a waste of time to apply. Wordcount: 1476
22.File: 12 Performance Improvement Plan.doc – Summary: Assuming an employee is already participating in the company-wide PDP process, the format and the expectation of the PIP should enable the supervisor and staff member to communicate with a higher degree of clarity about specific expectations. Wordcount: 1384
23.File: 13 360-Degree Feedback.doc – Summary: 360-degree feedback is a method and a tool that provides each employee the opportunity to receive performance feedback from his or her supervisor and four to eight peers, reporting staff members, coworkers and customers. Wordcount: 2278
24.File: 14 Topgrading.doc – Summary: Despite the complexities of employment law, the answer is to focus on the fundamentals: (1) perform thorough job analysis; (2) write job descriptions with behavioral competencies; (3) use nondiscriminatory language in employment applications, topgrading forms and guides, job advertisements and interviews; (4) use legally sound job offer letters; (5) avoid negligent hiring and retention claims; (6) use safe managing and firing practices; and (7) follow guidelines on how to topgrade outside the United States. Wordcount: 5339
25.File: Develop your leadership skills.doc – Summary: Thirdly, individuals bring into the group their own needs�not just the physical ones for food and shelter (which are largely catered for by the payment of wages these days) but also the psychological ones: recognition; a sense of doing something worthwhile; status; and the deeper needs to give to and receive from other people in a working situation. Wordcount: 7764
26.File: 05 Reciprocal Arrangements.doc – Summary: The service will only be provided if the office of the client is not capable of being used to provide an equivalent service. << include reasons why this could be the case, i.e. flood, fired etc. Wordcount: 3300
27.File: 08 Capacity Plan.doc – Summary: User profiles can be created to identify the demands of different roles in the process and how many people in each role is expected: a management role will probably have more rights in a process then a technician, but more technicians will likely be using the process at any given time. Wordcount: 2891
28.File: 02 Risk Management Framework.doc – Summary: Whilst the numeric rating scale should be applied consistently for each activity or project evaluated, the detailed descriptions contained in the table is provided as an example only and will need to be altered to suit the specific activity being assessed. Wordcount: 4040
29.File: 03 IT Risk Assessment Planning.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 1513
30.File: 08 Generic Project Risk Assessment.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 2492
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Mis.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Mis toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Mis
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Mis toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $167.8 Get it now for just $99.0 ! Save $68.8 (41%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 3.1 MB
Download Time: Full version
56k: ~7 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Mis Toolkit Download

Tags: Wordcount, Summary, mis toolkit, service, Service Desk, Complete Mis Toolkit, service level management, Service Level Requirements, Customer Service Standards, Service Desk Skills.doc, Service Review Template.doc, Service Desk Analyst, alternative path, Service Desk.doc, new business services, service management, Business Justification Template.doc, Understanding Data Analytics, List Price, Data Warehouse Development, organization, company-wide PDP process, Free Returns, Risk Management Framework.doc, Satisfaction Guarantee, Internal Job Application, Mis approach, project, internal job applicants, alternative path breaks, �better employee morale, Service Mapping.doc, Operational Level Agreement, service levels, Service Agreements.doc, Telephone Skills Standards, service provider, lengthy written format, thorough job analysis, Performance Improvement Plan.doc, write job descriptions, subject matter expert, service provision, service requests, Risk Assessment Planning.doc, service targets, standard path, numeric rating scale

image_pdf
Category: Uncategorized

Leave a Reply

Your email address will not be published. Required fields are marked *

Related products

  • Middleware Toolkit Review (0)
    The Middleware Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Middleware in your […]
  • Support Hours Toolkit Download (0)
    The Support Hours Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Support Hours in your […]
  • Scope Toolkit Download (0)
    The Scope Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Scope in your organization […]
  • Value Money Toolkit Download (0)
    The Value For Money Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Value For Money in […]
  • Security Toolkit Download (0)
    The Security Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Security in your […]
  • Service Change Toolkit Download (0)
    The Service Change Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Change in […]
  • Threat Toolkit Download (0)
    The Threat Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Threat in your organization […]
  • Standard Toolkit Download (0)
    The Standard Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Standard in your […]
  • Vbf Toolkit Download (0)
    The Vbf Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Vbf in your organization with 8 […]
  • Service Model Toolkit Download (0)
    The Service Model Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Model in your […]