This toolkit provides a wide variety of resources to boost your understanding and ability to manage Ola in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Ola by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Ola and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Ola approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Ola Toolkit Includes the following 30 resources:
1.File: 01 Understanding Data Analytics and Mining.ppt – Summary: The presentations found within the Toolkit provide education about the different facets of Data Warehousing and Data Analysis: they can be used for self-edification or as the foundation for presenting a case to different levels of the organization. Wordcount: 867
2.File: 01 Understanding Data Warehousing.ppt – Summary: As part of its scope, a second presentation is available to introduce Data Analytics and Data Mining, which is related to the second step of Business Intelligence. Wordcount: 1002
3.File: 02 Data Warehouse Development Process.doc – Summary: One simple way of identifying what data objects are of most concern in your organization is to identify the subject of any existing or potential lists in the organization, such as a client list, a supplier list, an employee list, etc. Wordcount: 4712
4.File: Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regard to serviceability of the Service and its components. Wordcount: 1252
5.File: Service-Based SLA.doc – Summary: The service based SLA is usually preferred by IT as it allows a single document to cover a single service for all end users of that service. Wordcount: 1108
6.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
7.File: 07 Service Level Requirements Template.doc – Summary: The SLR document does not have to be in a lengthy written format and in fact it is more likely to be adopted if it is kept concise, with only salient details) Wordcount: 1155
8.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
9.File: 11 Service-Based SLA Template Example.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 2079
10.File: 12 Customer-Based SLA Template Example.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 2068
11.File: Building a Business Case.doc – Summary: For example, benefits like �improved customer satisfaction’ or �enhanced market image’ or �better employee morale’ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite �real’. Wordcount: 3630
12.File: 09 Tool Requirements Template and Planner.doc – Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
13.File: 02 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the Service and its components. Wordcount: 1800
14.File: 01 Risk Management Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1609
15.File: 02 Risk Management Framework.doc – Summary: Whilst the numeric rating scale should be applied consistently for each activity or project evaluated, the detailed descriptions contained in the table is provided as an example only and will need to be altered to suit the specific activity being assessed. Wordcount: 4040
16.File: 07 IT Risk assessment scoresheet.doc – Summary: Low: e.g. system/application processes data that comprises less than 20% of the Bank’s assets, liabilities, income and/or expense. Wordcount: 651
17.File: 10 Conducting a Risk Management Review.doc – Summary: These costs fall into three broad categories: (1) property, income, lives, and other things of value damaged or destroyed in accidents; (2) the deterrence effects of potential accidental losses (the net benefits that could have been gained from activities no one undertook because they were judged to "risky"), and (3) the resources devoted to managing accidental losses (resources that could have been put to alternative uses had there been no possibility of any accidental losses, no loss exposures). Wordcount: 2768
18.File: 01 Information Security Policy.doc – Summary: Contractual Documentation Preparing Terms and Conditions of Employment Using Non-Disclosure Agreements (Staff and Third Party) Misuse of Organization Stationery Lending Keys to Secure Areas to Others Lending Money to Work Colleagues Complying with Information Security Policy Establishing Ownership of Intellectual Property Rights Employing/Contracting New Staff Contracting with External Suppliers/other Service Providers Employees’ Responsibility to Protect Confidentiality of Data Confidential Personnel Data Respecting Privacy in the Workplace Handling Confidential Employee Information Giving References on Staff Checking Staff Security Clearance Sharing Employee Information with Other Employees Sharing Personal Salary Information Personnel Information Security Responsibilities Using the Internet in an Acceptable Way Keeping Passwords/PIN Numbers Confidential Sharing Organization Information with Other Employees Signing for the Delivery of Goods Signing for Work done by Third Parties Ordering Goods and Services Verifying Financial Claims and Invoices Approving and Authorization of Expenditure Responding to Telephone Enquiries Sharing Confidential Information with Family Members Gossiping and Disclosing Information Spreading Information through the Office �Grape Vine’ Using E-Mail and Postal Mail Facilities for Personal Reasons Using Telephone Systems for Personal Reasons Using the Organization’s Mobile Phones for Personal Use Using Organization Credit Cards Playing Games on Office Computers Using Office Computers for Personal Use HR Management Dealing with Disaffected Staff Taking Official Notes of Employee Meetings Staff Leaving Employment Handling Staff Resignations Completing Procedures for Terminating Staff or Contractors Obligations of Staff Transferring to Competitors HR Issues Other Recommending Professional Advisors Wordcount: 3245
19.File: 03 Security Audit Template.doc – Summary: Your use of this system constitutes your further agreement that you will not use the system in any way that would violate any law, or that would be inconsistent with any Company policy or standard including policies on Ethics, Harassment, Conflict of Interest, and standards for system security. Wordcount: 3211
20.File: Building an Effective Information Security Policy.doc – Summary: There are of course various different options and points to think over here, such as do you want it to be accessible to everyone or do you want to password protect it and/or put it on a specific server port, can the contents of the external site (extranet) be seen by or published to the outside world, maintenance of systems and content, etc. so I would recommend it to keep things as simple as possible. Wordcount: 13098
21.File: 02a EXAMPLE – AITP Model Electronic Mail (Email) Policy.doc – Summary: Offensive content includes but is not limited to obscene or harassing language or images, racial, ethnic, and sexual or gender-specific comments or images or other comments or images that would offend someone on the basis of their religious or political beliefs, sexual orientation, national origin or age. Wordcount: 417
22.File: 02b EXAMPLE – Electronic-Mail and Voice-Mail Use Guidelines.doc – Summary: Although the company does not make a practice of monitoring these systems,�management reserves the right to retrieve the contents for legitimate reasons, such as to find lost messages, to comply with investigations of wrongful acts or to recover from system failure. Wordcount: 636
23.File: 02c EXAMPLE – Notre Dame Australia Policy – Email and Internet Usage.doc – Summary: The University has the right to record all staff and student Internet usage and monitor the email account or Internet browsing of any user for legitimate business reasons, including compliance with this policy, compliance with any applicable laws and industry regulations, and where there is reasonable suspicion of activities that may violate this policy. Wordcount: 712
24.File: 02d Workplace Email and Internet Use – Employees and Employers Beware.doc – Summary: As with most things in life, a commonsense approach to this issue minimizes the risks for all involved: employees must acknowledge that their employers can and will monitor their use of these two electronic means of communication to ensure that it is not excessive, inappropriate, or illegal, and employers must make all employees aware of their policies and procedures with respect to the Internet and e-mail, reviewing employee activity or quickly taking remedial action when those policies or procedures are violated. Wordcount: 7017
25.File: 03 Instant Messaging Use Policy.doc – Summary: The purpose of this document is to provide the <> with background information and considerations related to Instant Messaging Use policy with the intent of developing an effective policy within the service environment. Wordcount: 1111
26.File: 03a EXAMPLE Instant Messaging Policy.doc – Summary: Please talk to ABC’s compliance officer or chief information officer if you need a copy or have questions about ABC’s IM retention and deletion policies, practices, and procedures. Wordcount: 454
27.File: Example Adams State College-Data Handling and Storage Policy.pdf – Summary: No primary records of any type belonging to Adams State College may be destroyed until they have met retention requirements established by ASC policies and public records law. Wordcount: 1958
28.File: Example-Uni of Massachusetts Records.pdf – Summary: Work with the Central Administrative Services and Campus records administrators to prepare and maintain a records management "manual" outlining procedures to: ensure the security of Original Records; protect irreplaceable or vital records from destruction; designate Official Records Custodians for new records; ensure that Original Records are organized in an efficient and accessible manner; ensure that Original Records are reviewed prior to disposal to determine whether they are archival records; transfer records, in whole or in part, from the Original Records Custodian to the appropriate archive; provide for periodic inventories of University Records; and assist campus departments in complying with these Standards and its Schedules. Wordcount: 5629
29.File: 03 Developing KPIs.doc – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1962
30.File: 02 Implementation Plan_Project Plan.doc – Summary: Ultimately, we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1926
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Ola.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Ola toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Ola
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Ola toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $170.69 Get it now for just $99.0 ! Save $71.69 (42%)
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