Operational Level Agreement Toolkit Free

By | September 22, 2016

Operational Level Agreement Toolkit FreeThe Operational Level Agreement Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Operational Level Agreement in your organization with 29 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Operational Level Agreement by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Operational Level Agreement toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $159.26 Get it now for just $97.15 ! Save $62.11 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Operational Level Agreement and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Operational Level Agreement approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Operational Level Agreement Toolkit Includes the following 29 resources:
1.File: Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regard to serviceability of the Service and its components. Wordcount: 1252
2.File: Emergency Response Plan.doc – Summary: The below table provides an example of information that can be captured to create a summary of the Emergency Response plans for the Services listed in this document. Wordcount: 939
3.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
4.File: 11 Service-Based SLA Template Example.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 2079
5.File: 12 Customer-Based SLA Template Example.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 2068
6.File: 09 Tool Requirements Template and Planner.doc – Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
7.File: 02 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the Service and its components. Wordcount: 1800
8.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
9.File: Project Draft.doc – Summary: The purpose of this project is to implement IT Service Management processes and a supporting software tool to help enable IT&T align IT Services to the needs of the business in such a way that Ingeus can continue to meet the Key Priorities and Critical Success Factors as outlined in the Strategic Plan for 2004 � 2007. Wordcount: 2900
10.File: AVMG5900 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the IT Service and its components. Wordcount: 1298
11.File: CAP2200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1886
12.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
13.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
14.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
15.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
16.File: slm v4.doc – Summary: To maintain and improve IT Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT Service achievements and instigation of actions to eradicate poor service – in line with business or Cost justification. Wordcount: 656
17.File: Factsheet Service Level Management v5.txt – Summary: To maintain and improve IT Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT HYPERLINK "javascript:void(0);" Service achievements and instigation of actions to eradicate poor service – in line with business or HYPERLINK "javascript:void(0);" Cost justification. Wordcount: 719
18.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
19.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
20.File: ITSCM3100 Emergency Response Plan.doc – Summary: The below table provides an example of information that can be captured to create a summary of the Emergency Response plans for the IT Services listed in this document. Wordcount: 973
21.File: Service Catalog 2.doc – Summary: ACME IT personnel who provide this service will function as part of a development team and will be expected to provide work products as required by the development project and to complete their work as required by the project schedule. Wordcount: 7167
22.File: Service Catalogue.doc – Summary: <
23.File: SLM1800 SLM Process Manager.doc – Summary: The Service Level Manager must be able to communicate with people at all levels of the organization; this is one contributing factor that also will require a high degree of understanding of human emotion and resistance. Wordcount: 493
24.File: SLM2100 Operational Level Agreement.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE IT DEPARTMENT. Wordcount: 618
25.File: SLM2500 Service Level Management Powerpoint.ppt – Summary: Establish ground rules for working together In this critical, but often overlooked, step the SLA developers (those assigned to negotiate the SLA) focus not on the agreement, but on the process by which they will work together to create the agreement.�Wordcount: 1917
26.File: 8 Steps to Developing a Service Catalogue.pdf – Summary: Step three focuses on mapping established services to the existing customer population, providing IT with an understanding of service demand and an opportunity to validate all of the services actually being used. Wordcount: 405
27.File: Communication Plan.txt – Summary: Official Goal Statement: Through a process of continual negotiation, discussion, monitoring and reporting the Service Level Management process aims to ensure the delivery of IT Services that meet the requirements and expectations of our customers and end-users. Wordcount: 1154
28.File: SLM_TOC.doc – Summary: This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Service Level Management in your organization. Wordcount: 928
29.File: Terms and Definitions and acronyms.doc – Summary: Meeting the requirements in ISO/IEC 20000 (or another national or international standard), as assessed by an internal audit or an organization that is not an accredited certification body or qualified to carry out ISO/IEC 20000 certification audits. Wordcount: 1098
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Operational Level Agreement.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Operational Level Agreement toolkit:
1. Contains 29 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Operational Level Agreement
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Operational Level Agreement toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $159.26 Get it now for just $97.15 ! Save $62.11 (39%)

Unit Price: EUR 95.31
Total: EUR 95.31
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File Size: Full version: 9.5 MB
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