Optimize Toolkit Free

By | September 22, 2016

Optimize Toolkit FreeThe Optimize Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Optimize in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Optimize by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Optimize toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $183.33 Get it now for just $99.0 ! Save $84.33 (46%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Optimize and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Optimize approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Optimize Toolkit Includes the following 30 resources:
1.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
2.File: Building a Business Case.doc – Summary: For example, benefits like �improved customer satisfaction’ or �enhanced market image’ or �better employee morale’ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite �real’. Wordcount: 3630
3.File: Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
4.File: 03 Continual Improvement Process.ppt – Summary: An assessment for ISO/IEC 20000 is a capability assessment; it shows whether or not the requirements of ISO/IEC 20000 are being met. Wordcount: 1074
5.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
6.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
7.File: Trackdescription Practitioner IPAD.EN 0107.pdf – Summary: The Agree and Define track (IPAD) is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, IT Service Management Agree and Define processes. Wordcount: 4128
8.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
9.File: CSI Fact Sheet.doc – Summary: Step One – Define what you should measure: Talk to the business, find out what your customer’s needs are and discuss with IT Management how those needs can be met. Wordcount: 891
10.File: Measurement of Service Design.doc – Summary: Six Sigma is a methodology developed by Bill Smith at Motorola Inc. and was originally designed to manage process variations that cause defects, defined as unacceptable deviation from the mean or target, and to systematically work towards managing variation to eliminate those defects. Wordcount: 529
11.File: availability v5.0.pdf – Summary: To optimize the capability of the IT Infrastructure, services and supporting organization to deliver a cost effective and sustained level of Availability that enables the business to satisfy its business objectives. Wordcount: 1490
12.File: problem v5.pdf – Summary: Problem Management enables a better first time fix rate of Incidents at the Service Desk, achieved via the capture, retention and availability of Incident resolution and Work-around data within a knowledge database available to the Service Desk. Wordcount: 1339
13.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
14.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
15.File: Service Catalog 2.doc – Summary: ACME IT personnel who provide this service will function as part of a development team and will be expected to provide work products as required by the development project and to complete their work as required by the project schedule. Wordcount: 7167
16.File: Service Catalogue Reasons Hints Tips.ppt – Summary: for browsing available service offerings – should all be included in a Wordcount: 1447
17.File: Capacity Management- Roles & Responsibilities.doc – Summary: Ensuring that there is adequate IT capacity to meet required levels of service, and that senior IT management is correctly advised on how to match capacity and demand and to ensure that use of existing capacity is optimized Wordcount: 436
18.File: IDC 2011 Study.pdf – Summary: And while cloud computing accounts for less than 2% of IT spending today, IDC estimates that by 2015 nearly 20% of the information will be "touched" by cloud computing service providers � meaning that somewhere in a byte’s journey from originator to disposal it will be stored or processed in a cloud. Wordcount: 4322
19.File: McKinsey Report.pdf – Summary: Data have become a torrent flowing into every area of the global economy.1 Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create, and communicate data in the age of the Internet of Things.2 Indeed, as companies and organizations go about their business and interact with individuals, they are generating a tremendous amount of digital �exhaust data,� i.e., data that Wordcount: 70206
20.File: Presentation 1- Toolkit Introduction Business Process Management.ppt – Summary: Compliance officer – There needs to be one person that ensures that brings the process performance information to the knowledge of compliance body and ensure the governance body’s decisions are implemented correctly. Wordcount: 3787
21.File: Presentation 6- BPM Continual Improvement.ppt – Summary: Invoking a Six Sigma DMAIC project or conducting a Lean kaizen event will characterize the problems with the process, determine the process changes, and define the new process and standards of performance. Wordcount: 2489
22.File: BPM – Design for Workflow & Rules Management Systems.docx – Summary: Furthermore, not all vendors may choose to expose every interface between the functional components within the model; this will be dealt with by the specification of a variety of conformance levels which will identify the particular inter-working functions where open interfaces are supported for multi-vendor integration. Wordcount: 2388
23.File: Project to Program.docx – Summary: The end game for many companies is to create a BPM Culture, where every white-collar worker is aware of process improvement goals (at personal, departmental, and corporate levels), has complete visibility to their performance against those goals, and leverages tools to carry out their day-to-day tasks in ways that help them meet and exceed those goals. Wordcount: 2454
24.File: Change Management Intro Presentation.ppt – Summary: Proactively, e.g. seeking business benefits such as reducing costs or improving services or increasing the ease and effectiveness of support. Wordcount: 314
25.File: 01 Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
26.File: Cloud Computing Toolkit Product Descriptions.docx – Summary: The Art of Service has designed this toolkit to introduce Cloud Computing concepts and provide you with the tools to successfully create a workable Cloud Computing culture in your organization. Wordcount: 817
27.File: 47 Gamification_Game Dynamics_Terms & Definitions.doc – Summary: Example: From Jane McGonical’s Ted Talk where she discusses Warcraft’s ongoing story line and �epic meaning� that involves each individual has motivated players to participate outside the game and create the second largest wiki in the world to help them achieve their individual quests and collectively their epic meanings. Wordcount: 2643
28.File: Gamification_ A Starting Point Checklist.doc – Summary: Treasure Chests in games like World of Warcraft are a great example of chance on multiple levels because you have a chance to get a treasure chest when you kill a monster, then there is a chance of how rare of a chest you will get, then when you open it there is randomness on what item you will get. Wordcount: 6315
29.File: Gartner Gamification Research Article.doc – Summary: According to Brian Burke, an analyst at Gartner, �Enterprise architects, CIOs and IT planners must be aware of, and lead, the business trend of gamification, educate their business counterparts and collaborate in the evaluation of opportunities within the organization.� Wordcount: 812
30.File: Gamification Hints & Tips.doc – Summary: So as you start thinking about how to gamify your service, be sure to take a moment to think through the goals of the project rather than just jumping in to a solution that may not be appropriate for you. Wordcount: 3211
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Optimize.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Optimize toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Optimize
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Optimize toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $183.33 Get it now for just $99.0 ! Save $84.33 (46%)

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Tags: cloud computing, Wordcount, optimize toolkit, Summary, service, knowledge management, Service Management Agree, Define processes, Complete Optimize Toolkit, cloud computing service, Cloud Computing Toolkit, Report service level, term business process, Toolkit Introduction Business, Service Improvement Program, Service Catalogue Reasons, available service offerings, cloud computing accounts, problem management metrics, Service Organization, incident management report, new business requirements, new business requirement, Cloud Computing culture, Rules Management Systems.docx, Capacity Management- Roles, Management Intro Presentation.ppt, List Price, Service Desk, process performance information, Free Returns, Starter Kit Document.doc, average resolution time, �better employee morale, Trackdescription Practitioner IPAD.EN, Satisfaction Guarantee, digital �exhaust data, process improvement goals, Sigma DMAIC project, Optimize approach, work load/performance trends, global economy.1 Companies, CSI Fact Sheet.doc, Continual Improvement Process.ppt, BPM Continual Improvement.ppt, network availability report, Operational Level Agreements, Known Error Record, appropriate complementary action�

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