Performance Management Toolkit Howto

By | September 22, 2016

Performance Management Toolkit HowtoThe Performance Management Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Performance Management in your organization with 29 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Performance Management by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Performance Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $161.92 Get it now for just $97.15 ! Save $64.77 (40%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Performance Management and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Performance Management approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Performance Management Toolkit Includes the following 29 resources:
1.File: 01 Documenting Roles.doc – Summary: While a role may be specific to a single process, in delivering services to the customer, several processes may be in effect: effective role development ensures that people performing a specific role for different processes are not conflicting, even when a person is fulfilling two process roles simultaneously. Wordcount: 2112
2.File: 11 Performance Management Process Checklist.doc – Summary: As part of that system, you will want to use this checklist to guide your participation in the Performance Management and Development Process. Wordcount: 2042
3.File: 12 Performance Improvement Plan.doc – Summary: Assuming an employee is already participating in the company-wide PDP process, the format and the expectation of the PIP should enable the supervisor and staff member to communicate with a higher degree of clarity about specific expectations. Wordcount: 1384
4.File: 13 360-Degree Feedback.doc – Summary: 360-degree feedback is a method and a tool that provides each employee the opportunity to receive performance feedback from his or her supervisor and four to eight peers, reporting staff members, coworkers and customers. Wordcount: 2278
5.File: 14 Topgrading.doc – Summary: Despite the complexities of employment law, the answer is to focus on the fundamentals: (1) perform thorough job analysis; (2) write job descriptions with behavioral competencies; (3) use nondiscriminatory language in employment applications, topgrading forms and guides, job advertisements and interviews; (4) use legally sound job offer letters; (5) avoid negligent hiring and retention claims; (6) use safe managing and firing practices; and (7) follow guidelines on how to topgrade outside the United States. Wordcount: 5339
6.File: 15 Reward Systems.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1771
7.File: 02 Risk Management Framework.doc – Summary: Whilst the numeric rating scale should be applied consistently for each activity or project evaluated, the detailed descriptions contained in the table is provided as an example only and will need to be altered to suit the specific activity being assessed. Wordcount: 4040
8.File: 03 Developing KPIs.doc – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1962
9.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
10.File: COM28800 COBIT Fact Sheet.doc – Summary: As far as the COBIT framework is concerned, the entire realm of IT/process auditing is divided into four domains, seen listed below. Wordcount: 380
11.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
12.File: capacity v4.doc – Summary: This is performed by staff with knowledge of all the areas of technology used in the delivery of end-to-end service, and often involves seeking advice from the specialists involved in Resource Capacity Management. Wordcount: 678
13.File: capacity v5.0.pdf – Summary: It is responsible for ensuring that the performance of all services, as detailed in the targets in the SLAs and SLRs, is monitored and measured, and that the collected data is recorded, analyzed and reported. Wordcount: 1380
14.File: Factsheet Capacity Management v5.txt – Summary: Business Capacity Management: This sub-process is responsible for ensuring that the future business requirements for IT HYPERLINK "javascript:void(0);" Services are considered, planned and implemented in a timely fashion. Wordcount: 709
15.File: TAOS eSourcing Capability Model for Service Providers (eSCM-SP).doc – Summary: At Capability Level 3, a service provider is able to deliver services according to stated requirements, even if the required services differ significantly from the provider’s experience, and has, at a minimum, implemented all the Level 2 and 3 Practices. Wordcount: 735
16.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
17.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
18.File: Service Catalogue Reasons Hints Tips.ppt – Summary: for browsing available service offerings – should all be included in a Wordcount: 1447
19.File: ISO IEC 20000 Presentation.ppt – Summary: An integrated known error database should be used to store details of previous incidents/problems and their resolutions – so that any recurrences can be more quickly diagnosed and fixed.�Wordcount: 2671
20.File: KPI’s.docx – Summary: be communicated to all staff so that they are aware of how they are to be measured and how their KPIs impact on the organisation as a whole Wordcount: 1228
21.File: 360 Degree Feedback.docx – Summary: 360 degree feedback is a method and a tool that provides each employee the opportunity to receive performance feedback from his or her supervisor and four to eight peers, reporting staff members, coworkers and customers. Wordcount: 1461
22.File: eSourcing Capability Model for Service Providers (eSCM) Fact Sheet.doc – Summary: Capability Level 5, service provider has demonstrated measurable, sustained, and consistent performance excellence and improvement by effectively implementing all of the Level 2, 3, and 4 Practices for two or more consecutive Certification Evaluations covering a period of at least two years. Wordcount: 699
23.File: A Guide to PMBOK.pdf – Summary: Even within a single application area there can be significant varia- tions�one organization’s software development life cycle may have a single de- sign phase while another’s has separate phases for functional and detail design. Wordcount: 66849
24.File: Example – Performance Mgt – Performance Development Plan.doc – Summary: List the employee’s most important personal and professional developmental goals for the quarter. Wordcount: 109
25.File: 00 Roles Toolkit Introduction Presentation.ppt – Summary: understanding of process roles and responsibilities, but also provide you with practical and usable materials for use within your working environment. Wordcount: 134
26.File: 02 Performance Management.ppt – Summary: By adding performance management methods to managing human resource, an organization enables itself to monitor the effectiveness of the people fulfilling the role: much the same way it monitors the effectiveness of a particular service component in fulfilling its requirements to a service. Wordcount: 275
27.File: 02 Roles and Responsibilities-360 Degree Feedback.doc – Summary: 360-degree feedback is a method and a tool that provides each employee the opportunity to receive performance feedback from his or her supervisor and four to eight peers, reporting staff members, coworkers and customers. Wordcount: 1464
28.File: 02 Roles and Responsibilities-Topgrading.doc – Summary: It will show the total number of people you must hire or promote in order to end up with at least 90 percent A-Players, after replacing all those who turn out not to be A-Players. Wordcount: 4577
29.File: 00 Service Catalog Reasons Hints Tips.ppt – Summary: Establishing a standard set of service offerings, with associated levels and costs to be made available to internal IT customers, means that the organization can leverage market forces and in turn manage the demand for services. Wordcount: 1527
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Performance Management.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Performance Management toolkit:
1. Contains 29 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Performance Management
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Performance Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $161.92 Get it now for just $97.15 ! Save $64.77 (40%)

Unit Price: EUR 95.31
Total: EUR 95.31
Info plus 19% sales tax/VAT to EUR 95.31: EUR 18.11
EUR 113.42
Delivery: Download
File Size: Full version: 15.2 MB
Download Time: Full version
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