Process Toolkit Features

By | September 22, 2016

Process Toolkit FeaturesThe Process Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Process in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Process by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Process toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $180.0 Get it now for just $99.0 ! Save $81.0 (45%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Process and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Process approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Process Toolkit Includes the following 30 resources:
1.File: 02 Data Warehouse Development Process.doc – Summary: One simple way of identifying what data objects are of most concern in your organization is to identify the subject of any existing or potential lists in the organization, such as a client list, a supplier list, an employee list, etc. Wordcount: 4712
2.File: Change Mgt Process.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) expected for major changes and IT Service Continuity Management (to verify proposed changes will not adversely influence the ability to recover service in the event of a major outage). Wordcount: 565
3.File: 04 Service Management Process Definitions and Interfaces.doc – Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availability Wordcount: 3140
4.File: 11 Performance Management Process Checklist.doc – Summary: As part of that system, you will want to use this checklist to guide your participation in the Performance Management and Development Process. Wordcount: 2042
5.File: 02 Service Desk-Process.doc – Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933
6.File: 03 Process Mapping.docx – Summary: Analysis can be done on individual incidents over a time period and provide more detail, but for understanding how Value Add charts can be used effectively, collapsing incidents into meaningful categories is helpful: this allows us to delineate between hardware-based incidents and other type of incidents. Wordcount: 5975
7.File: 03 Continual Improvement Process.ppt – Summary: An assessment for ISO/IEC 20000 is a capability assessment; it shows whether or not the requirements of ISO/IEC 20000 are being met. Wordcount: 1074
8.File: Model of a Process-Based Quality Management System.doc – Summary: Monitoring the satisfaction of interested parties requires the evaluation of information relating to the perception of interested parties as to the extent to which their needs and expectations have been met. Wordcount: 76
9.File: AVMG5600 Availmgt Process Manager.doc – Summary: Technical ability in being able to read data from the Availability Management process that will help with the identification of trends and improvements relating to availability. Wordcount: 374
10.File: CAP2700 CapMgt Process Manager.doc – Summary: Technical ability in being able to read data from the Capacity Management process that will help with the identification of trends and improvements relating to capacity. Wordcount: 392
11.File: CHG7600 ChgMgt Process Manager.doc – Summary: To develop and maintain excellent relationships with colleagues, clients, expert partners and trainers � In order to drive, achieve and maintain agreed divisional growth, profit objectives, quality and standards. Wordcount: 1483
12.File: CONMGT3700 Conf. Process Manager.doc – Summary: Will compile and provide to management a variety of reports (including recommendations for actions to deal with current or foreseen problems and status reports that provide a summary of the status of all Configuration Items (CIs). Wordcount: 777
13.File: The Event Management Process.pdf – Summary: Incident/ Problem/ Change? Wordcount: 93
14.File: FIN9600 FinMgt Process Manager.doc – Summary: Reviews on a <> basis the fees, royalties, rents, and other charges imposed by <> for the services and things of value that it provides and makes recommendations on revising those charges to reflect the costs incurred in providing those services and things of value. Wordcount: 513
15.File: INC8600 INCmgt Process Manager.doc – Summary: Semi-Technical ability in being able to read data from the Configuration Management process that will help with the identification of affected items involved in an incident. Wordcount: 389
16.File: Service Operation Processes Fact Sheet.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946
17.File: PROB6600 PrbMgt Process Manager.doc – Summary: Semi-Technical ability in being able to read data from the Configuration Management process that will help with the identification of potentially affected items involved in a problem or known error. Wordcount: 399
18.File: REL5600 RelMgt Process Manager.doc – Summary: Semi-Technical ability in being able to read data from the Configuration Management process that will help with the identification of potentially affected items in a release. Wordcount: 419
19.File: REL6200 Release Process Flow.pdf – Summary: _ Wordcount: 211
20.File: ITSCM2600 ITSCM Process Manager.doc – Summary: Technical ability in being able to read data from the IT Service Continuity Management process that will help with the identification of trends and improvements relating to disaster recovery. Wordcount: 425
21.File: SECMT1600 Availmgt Process Manager.doc – Summary: Will chair the Security Policy and Security Incident meetings that are used to identify and action security issues and to verify that all steps in the process were completed and the objective of the process was achieved. Wordcount: 402
22.File: SLM1800 SLM Process Manager.doc – Summary: The Service Level Manager must be able to communicate with people at all levels of the organization; this is one contributing factor that also will require a high degree of understanding of human emotion and resistance. Wordcount: 493
23.File: Process Summary – Budgeting & Accounting.doc – Summary: Responsibility for many of the financial decisions will lie outside the sphere of the Service Management arena, and the requirements for what financial information is to be provided, in what form and at what frequencies may be dictated from outside. Wordcount: 284
24.File: Process Summary – Business Relationship Management.doc – Summary: A relationship should be established between the service provider and the customer that would allow the service provider to be aware of business needs and major changes in order to prepare to meet those needs. Wordcount: 675
25.File: Process Summary – Capacity Management.doc – Summary: The standard does not limit these requirements to the activities of technical specialists responsible for the capacity and performance of technical components but rather requires capacity and performance to be planned and managed for all resources that contribute to the service and to service management. Wordcount: 439
26.File: Process Summary – Incident Management.doc – Summary: The customer shall be kept informed of the progress of their reported incident or service request and alerted in advance if their service levels cannot be met. Wordcount: 272
27.File: Process Summary – Information Security Management.doc – Summary: Arrangements that involve external organizations having access to information systems and services shall be based on a formal agreement that defines all necessary security requirements. Wordcount: 350
28.File: Process Summary – Problem Management.doc – Summary: The procedures for problem management contain a number of the same activities as for the incident management process including recording, classification, updating, escalation, resolution and closure. Wordcount: 389
29.File: Process Summary – Release Management.doc – Summary: In order to assess the impact on the business, operations and support staff resources, the number of incidents related to the release in the period immediately following a roll out should be measured and analysed. Wordcount: 737
30.File: Process Summary – Service Continuity & Availability Management.doc – Summary: The service provider should maintain sufficient service capability, together with workable plans designed to ensure that agreed requirements can be met in all circumstances, from normal through to a major loss of service. Wordcount: 452
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Process.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Process toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Process
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Process toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $180.0 Get it now for just $99.0 ! Save $81.0 (45%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
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File Size: Full version: 5.1 MB
Download Time: Full version
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