Service Change Toolkit Download

By | September 22, 2016

Service Change Toolkit DownloadThe Service Change Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Change in your organization with 19 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Change by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service Change toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $107.88 Get it now for just $63.65 ! Save $44.23 (41%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Change and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Change approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Change Toolkit Includes the following 19 resources:
1.File: 07 Organizational Behavior Survey.doc – Summary: If there is only a small difference between three or four scores, then this indicates that you have no clear perception of the way your organization behaves, or the organization’s behavior is highly variable. Wordcount: 1564
2.File: 08 Managing Change Effectively.doc – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1691
3.File: 09 Organizational Change.doc – Summary: To ensure that motivation is retained, changes are accepted and the program stays on track to reach the desired long-term goals, those responsible for the change should plan for and target a range of goals, including short-term, medium-term and long-term wins. Wordcount: 2199
4.File: 10 Service Changes.doc – Summary: As part of the training package for the Service Desk, the transition team should include relevant information regarding testing and acceptance of the release, specifically related to any incidents, problems, and known errors which the end-user may experience. Wordcount: 1488
5.File: 01 Information Security Policy.doc – Summary:  Contractual Documentation Preparing Terms and Conditions of Employment Using Non-Disclosure Agreements (Staff and Third Party) Misuse of Organization Stationery Lending Keys to Secure Areas to Others Lending Money to Work Colleagues Complying with Information Security Policy Establishing Ownership of Intellectual Property Rights Employing/Contracting New Staff Contracting with External Suppliers/other Service Providers Employees’ Responsibility to Protect Confidentiality of Data Confidential Personnel Data Respecting Privacy in the Workplace Handling Confidential Employee Information Giving References on Staff Checking Staff Security Clearance Sharing Employee Information with Other Employees Sharing Personal Salary Information Personnel Information Security Responsibilities Using the Internet in an Acceptable Way Keeping Passwords/PIN Numbers Confidential Sharing Organization Information with Other Employees Signing for the Delivery of Goods Signing for Work done by Third Parties Ordering Goods and Services Verifying Financial Claims and Invoices Approving and Authorization of Expenditure Responding to Telephone Enquiries Sharing Confidential Information with Family Members Gossiping and Disclosing Information Spreading Information through the Office �Grape Vine’ Using E-Mail and Postal Mail Facilities for Personal Reasons Using Telephone Systems for Personal Reasons Using the Organization’s Mobile Phones for Personal Use Using Organization Credit Cards Playing Games on Office Computers Using Office Computers for Personal Use HR Management Dealing with Disaffected Staff Taking Official Notes of Employee Meetings Staff Leaving Employment Handling Staff Resignations Completing Procedures for Terminating Staff or Contractors Obligations of Staff Transferring to Competitors HR Issues Other Recommending Professional Advisors Wordcount: 3245
6.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
7.File: The R&D Management Toolkit Description.docx – Summary: The Art of Service has designed this toolkit to introduce Release and Deployment Management main concepts, as well as provide you with the tools to successfully create a workable Release and Deployment Management culture in your organization. Wordcount: 860
8.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
9.File: Management Commitment & Co-ordination Presentation.ppt – Summary: A good report should include metrics that show the effectiveness, speed and predictability of a process to enable the audience to assess how well the process has been implemented. Wordcount: 2546
10.File: Process Summary – Service Continuity & Availability Management.doc – Summary: The service provider should maintain sufficient service capability, together with workable plans designed to ensure that agreed requirements can be met in all circumstances, from normal through to a major loss of service. Wordcount: 452
11.File: Types of Change Request.doc – Summary: Request for Change to Service or service definition Wordcount: 127
12.File: Help Desk Toolkit Contents – Second Ed.docx – Summary: Example Help Desk Project Plan Wordcount: 95
13.File: Service_Operation_Capability_Assessment_Questionnaire.docx – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 6952
14.File: Service_Transition_Capability_Assessment_Questionnaire.docx – Summary: To achieve higher levels of capability and maturity, the processes of Change and Release & Deployment will need to be interfaced with Service Validation and Testing, which in turn will ensure the appropriate levels of testing are performed for the build, test and deployment activities of the releases required. Wordcount: 7044
15.File: Service Transition Managing Communications and Commitment.doc – Summary: Team meetings � giving support to team leaders from the Service Transition team, who will ensure at their own weekly meetings that they can reinforce any messages; it is at this lower level meeting that the questions that employees have may be better understood, as people will feel within their own comfort zone as they are used to this method of communication with colleagues they work with daily Wordcount: 1208
16.File: Challenges, CSFs and Risks.doc – Summary: Reducing total cost of utilization (TCU): For most customers, the major driver for exploring different service options is not associated with the utility of the services, but the overall cost of the service based against the current and future demand on the service. Wordcount: 2684
17.File: Service Transition – RACI Example for Managing Change.doc – Summary: Articulate a vision for the business and service change in their domain Wordcount: 178
18.File: 01 Role Examples.ppt – Summary: Ensures “major incidents” are managed appropriately and all interested parties are involved in decision-making related to resolving the incident or minimizing the impact of the incident. Wordcount: 1068
19.File: 03 Service Enablers.doc – Summary: The benefit of mapping at this level is that it enables the service provider to clearly understand how changes in specific enablers will impact the individual objectives of the service and, thus, the business process, allowing them to ensure the enablers are aligned appropriately. Wordcount: 1838
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Change.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Change toolkit:
1. Contains 19 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Change
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Change toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $107.88 Get it now for just $63.65 ! Save $44.23 (41%)

Unit Price: EUR 62.44
Total: EUR 62.44
Info plus 19% sales tax/VAT to EUR 62.44: EUR 11.86
EUR 74.30
Delivery: Download
File Size: Full version: 3.8 MB
Download Time: Full version
56k: ~9 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Service Change Toolkit Download

Tags: service change, service change toolkit, Service Change approach, Complete Service Change, service provider, service definition Wordcount, Service Providers Employees, Service Transition, Service Transition team, sufficient service capability, Sharing Organization Information, Information Personnel Information, Service Transition Managing, different service options, Summary, Information Spreading Information, Management Toolkit Description.docx, Information Security, Sharing Confidential Information, Sharing Employee Information, Managing Change Effectively.doc, Project Plan Wordcount, Confidential Employee Information, Professional Advisors Wordcount, Information Security Policy.doc, Information Security Policy, Staff Checking Staff, Service Changes.doc, Desk Toolkit Contents, Service Desk, effective process management, Organization Credit Cards, Employee Meetings Staff, Employing/Contracting New Staff, Employment Handling Staff, Organization Stationery Lending, general creation process, Service Continuity, Deployment Management culture, Service Validation, Service Enablers.doc, Disaffected Staff Taking, Management main concepts, Process Summary, HR Management Dealing, List Price, Services Verifying Financial, Data Confidential Personnel, Work Colleagues Complying, final ITSM Tools

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