Service Desk Toolkit

By | March 27, 2016

Service Desk ToolkitAccording to itil, the definition of a service desk is – a the single point of contact between users and it service management. Tasks include handling incidents and requests, and providing an interface for other itil processes. This toolkit provides a wide variety of resources to boost your understanding and ability to manage IT Service Desk with numerous ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of IT Service Desk by offering easy to use templates, blueprints, and documents that can be adapted to your requirements.
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of IT Service Desk and how to apply them successfully.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a IT Service Desk approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete IT Service Desk Toolkit includes numerous resources to:
Plan: Establish IT Service Desk
Do: Implement and Operate IT Service Desk
Check: Monitor and Review IT Service Desk
Act: Maintain and Improve IT Service Desk
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for IT Service Desk.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point, it will give you a clear path to travel and is designed to be a valuable source of information and activities.
The IT Service Desk toolkit:
1. Contains numerous ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of IT Service Desk
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget

Get More Information about Service Desk Toolkit

image_pdf
Category: Uncategorized

Leave a Reply

Your email address will not be published. Required fields are marked *

Related products

  • Middleware Toolkit Review (0)
    The Middleware Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Middleware in your […]
  • Project Management Toolkit (0)
    project management is the application of processes, methods, knowledge, skills and experience to achieve the project objectives. A project is a […]
  • Service Desk Toolkit Alternative (0)
    The Service Desk Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to implement Service Desk in […]
  • Point Sale Toolkit (0)
    The place at which goods are retailed. This toolkit provides a wide variety of resources to boost your understanding and ability to manage point of […]
  • Business Continuity Toolkit (0)
    This toolkit provides a wide variety of resources to boost your understanding and ability to manage Business Continuity in your organization with 30 […]
  • Service Asset Configuration Management Toolkit Key Information (0)
    The Service Asset And Configuration Management Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to […]
  • Call Center Toolkit (0)
    An office set up to handle a large volume of telephone calls, especially for taking orders and providing customer service. This toolkit provides a […]
  • Information Management Toolkit (0)
    Facts provided or learned about something or someone. The process of dealing with or controlling things or people. This toolkit provides a wide […]
  • Human Resources Toolkit (0)
    The personnel of a business or organization, especially when regarded as a significant asset. This toolkit provides a wide variety of resources to […]
  • Configuration Item Toolkit Free (0)
    The Configuration Item Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to implement Configuration […]