Service Improvement Plan Toolkit Download

By | September 22, 2016

Service Improvement Plan Toolkit DownloadThe Service Improvement Plan Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Improvement Plan in your organization with 26 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Improvement Plan by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service Improvement Plan toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $158.36 Get it now for just $87.1 ! Save $71.26 (45%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Improvement Plan and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Improvement Plan approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Improvement Plan Toolkit Includes the following 26 resources:
1.File: 01 Overview of Continual Improvement.ppt – Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes. Wordcount: 937
2.File: 02 CSI Methods and Techniques.ppt – Summary: Plan – A check during process implementation or improvement activities serves as validation that process project objectives are being met and provide tangible evidence that benefits are being achieved from the investment of time, talent and resources to process initiatives. Wordcount: 3359
3.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
4.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
5.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
6.File: CSI Introduction Presentation.ppt – Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes Wordcount: 779
7.File: slm v5.pdf – Summary: To maintain and improve IT Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT Service achievements and instigation of actions to eradicate poor service – in line with business or Cost justification. Wordcount: 1265
8.File: CSI Intro Presentation.ppt – Summary: Provide practical and user friendly documents for you to use within your organization, including a Continual Service Improvement Readiness Assessment. Wordcount: 940
9.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
10.File: PROB6600 PrbMgt Process Manager.doc – Summary: Semi-Technical ability in being able to read data from the Configuration Management process that will help with the identification of potentially affected items involved in a problem or known error. Wordcount: 399
11.File: Business Justification document.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other. Wordcount: 963
12.File: Objectives and Goals.doc – Summary: Where an underlying difficulty has been identified that has lead to a degradation in service quality it is necessary for the Service Level Management process to start a Service Improvement Plan (SIP). Wordcount: 777
13.File: SLM1800 SLM Process Manager.doc – Summary: The Service Level Manager must be able to communicate with people at all levels of the organization; this is one contributing factor that also will require a high degree of understanding of human emotion and resistance. Wordcount: 493
14.File: Use of the Service Portfolio.txt – Summary: Phasing out of services is part of Service Transition to ensure that all commitments made to customers are duly fulfilled and service assets are released from contracts. Wordcount: 1144
15.File: Template for Service Improvement Plan.doc – Summary: We found that the performance of ERP system has go down for three month, and if this trend continue, no more than two months later, the SLA for ERP performance will be breached. Wordcount: 73
16.File: ISO IEC 20000 Presentation.ppt – Summary: An integrated known error database should be used to store details of previous incidents/problems and their resolutions – so that any recurrences can be more quickly diagnosed and fixed.�Wordcount: 2671
17.File: Terms and Definitions and acronyms.doc – Summary: Meeting the requirements in ISO/IEC 20000 (or another national or international standard), as assessed by an internal audit or an organization that is not an accredited certification body or qualified to carry out ISO/IEC 20000 certification audits. Wordcount: 1098
18.File: 01 Business Justification document.doc – Summary: When an architecture is created, it must consider all aspects of its construction and impact to the enterprise, resulting in a documented specification of what the architecture is, what it does, its components (building blocks), and how the architecture can be used to fulfill enterprise objectives. Wordcount: 1271
19.File: A Guide to IT Service Strategy.docx.doc – Summary: And can IT in its current state, continue to support the business and these new initiatives or are there considerations to be made with regards to new/updated technology, resource requirements, conformance to governance and regulatory requirements etc. Wordcount: 4394
20.File: SLM_ Process Manager Role Description Template.txt – Summary: If you are looking to appoint a process manager or promote someone from within the organization you can make notes about their abilities in the particular area. Wordcount: 651
21.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
22.File: Implementing Service Design.doc – Summary: How do we keep the momentum going? � a common activity in project management is lessons learned which provides a review of the project to determine any strengths and weaknesses which may be addressed to impact future projects. Wordcount: 1609
23.File: 02 SLM Process Template.doc – Summary: Where an underlying difficulty has been identified that has led to degradation in service quality, it is necessary for the Service Level Management process to start a Service Improvement Plan (SIP). Wordcount: 774
24.File: 07 Business Justification document.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues, they are in fact talking about the same thing, and not�as it often happens�talking at odds with each other. Wordcount: 1326
25.File: 08 SLM Process Owner Role Description Template.doc – Summary: Will design, maintain, and review a structure for the process that covers the interactions of the people involved and the expected content of Service Level Management related documents (involving IT and Customers) Wordcount: 553
26.File: SLM_Capability_Assessment_Questionnaire.doc – Summary: By acting as the liaison between the IT Service Provider and the customers, Service Level Management (SLM) is utilized to ensure that the actions required for gathering requirements, developing agreements, and measuring and reporting performance are performed in a consistent manner in line with the needs of the business and customers. Wordcount: 2101
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Improvement Plan.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Improvement Plan toolkit:
1. Contains 26 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Improvement Plan
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Improvement Plan toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $158.36 Get it now for just $87.1 ! Save $71.26 (45%)

Unit Price: EUR 85.45
Total: EUR 85.45
Info plus 19% sales tax/VAT to EUR 85.45: EUR 16.24
EUR 101.69
Delivery: Download
File Size: Full version: 22.2 MB
Download Time: Full version
56k: ~52 min.
DSL/Cable (1/8/16Mbit): ~3 / <1 / <1 min.

Get More Information about Service Improvement Plan Toolkit Download

Tags: Service Improvement Plan, improvement plan toolkit, Service Level Management, service quality, Wordcount, Business Justification document.doc, Summary, Management process, Level Management process, Complete Service Improvement, Continual Service Improvement, Service Improvement Plan.doc, SLM Process, Improvement Plan approach, Service Design Fact, Service Level Manager, Service Transition, Change Management process, ITSM processes Wordcount, Continuity Management process, SLM Process Manager.doc, Configuration Management process, SLM Process Template.doc, process project objectives, SLM Process Owner, PrbMgt Process Manager.doc, SLM_ Process Manager, List Price, individual activities, user friendly documents, Free Returns, Fact Sheet Glossary.doc, Satisfaction Guarantee, business people, Service Desk, poor service, CSI Introduction Presentation.ppt, Service achievements, performance levels, Service Portfolio.txt, underlying difficulty, organization, Fact Sheet.doc, CSI Intro Presentation.ppt, Known Error Record, service assets, Service Strategy.docx.doc, Service Design.doc, potentially affected items

image_pdf
Category: Uncategorized

Leave a Reply

Your email address will not be published. Required fields are marked *

Related products

  • Middleware Toolkit Review (0)
    The Middleware Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Middleware in your […]
  • Planning Implement Service Management Toolkit Download (0)
    The Planning To Implement Service Management Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to […]
  • Service Continuity Plan Toolkit Download (0)
    The It Service Continuity Plan Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage It […]
  • Planning Toolkit Free (0)
    The Planning Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Planning in your […]
  • Transition Planning Support Toolkit Free (0)
    The Transition Planning And Support Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage […]
  • Business Continuity Plan Toolkit Alternative (0)
    The Business Continuity Plan Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to implement […]
  • Design Planning Toolkit Howto (0)
    The Design And Planning Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to implement Design And […]
  • Availability Plan Toolkit Free (0)
    The Availability Plan Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to implement Availability […]
  • Specification Toolkit Download (0)
    The Specification Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Specification in your […]
  • Operation Toolkit Download (0)
    The Operation Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Operation in your […]