Service Knowledge Management System Toolkit Review

By | September 22, 2016

Service Knowledge Management System Toolkit ReviewThe Service Knowledge Management System Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Knowledge Management System in your organization with 8 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Knowledge Management System by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service Knowledge Management System toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $47.86 Get it now for just $26.8 ! Save $21.06 (44%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Knowledge Management System and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Knowledge Management System approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Knowledge Management System Toolkit Includes the following 8 resources:
1.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
2.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
3.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
4.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
5.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
6.File: Service_Transition_Capability_Assessment_Questionnaire.docx – Summary: To achieve higher levels of capability and maturity, the processes of Change and Release & Deployment will need to be interfaced with Service Validation and Testing, which in turn will ensure the appropriate levels of testing are performed for the build, test and deployment activities of the releases required. Wordcount: 7044
7.File: Release & Deployment – Roles and Responsibilities.doc – Summary: The release and deployment manager is responsible for the planning, design, build, configuration and testing of all software and hardware to create the release package for the delivery of, or changes to, the designated service. Wordcount: 840
8.File: Service Knowledge Management System.doc – Summary: Service Knowledge Management System Wordcount: 4
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Knowledge Management System.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Knowledge Management System toolkit:
1. Contains 8 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Knowledge Management System
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Knowledge Management System toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $47.86 Get it now for just $26.8 ! Save $21.06 (44%)

Unit Price: EUR 26.29
Total: EUR 26.29
Info plus 19% sales tax/VAT to EUR 26.29: EUR 5.00
EUR 31.29
Delivery: Download
File Size: Full version: 9.3 MB
Download Time: Full version
56k: ~22 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

Get More Information about Service Knowledge Management System Toolkit Review

Tags: Service Knowledge Management, management system toolkit, Complete Service Knowledge, knowledge management database, Knowledge Management System.doc, Service Design Fact, Business Continuity Management, Change Management process, List Price, Satisfaction Guarantee, Free Returns, Fact Sheet Glossary.doc, ITSM Tool Requirements, Known Error Record, Fact Sheet.doc, Wordcount, Summary, service quality, Service Desk, Management System approach, Service Transition, Management System Wordcount, Service Validation, documents, ready-to-use resources, wide variety, ready-to-use templates, required templates, industry experts, real benefits, innovative set, business timescales, organization, services facilities, valuable kit, deployment manager, standardized methods, prompt handling, day-to-day operations, deployment activities, permanent resolution, Change-related Incidents, electronic documents, EUR, Problem records, technical support, solution information, release package, head start, Download Time

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