Service Manager Toolkit Alternative

By | September 22, 2016

Service Manager Toolkit AlternativeThe Service Manager Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Manager in your organization with 23 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Manager by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service Manager toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $126.31 Get it now for just $77.05 ! Save $49.26 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Manager and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Manager approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Manager Toolkit Includes the following 23 resources:
1.File: 05 Business Justification Template.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other. Wordcount: 1804
2.File: 01 Documenting Roles.doc – Summary: While a role may be specific to a single process, in delivering services to the customer, several processes may be in effect: effective role development ensures that people performing a specific role for different processes are not conflicting, even when a person is fulfilling two process roles simultaneously. Wordcount: 2112
3.File: 04 Reports and KPI Targets.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding measurements and reports This document should be considered a template and will be used to support other documentation within the toolkit. Wordcount: 2166
4.File: 02 Business Justification Template.docx – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not�as often happens�talking at odds with each other. Wordcount: 1831
5.File: 02 CSI Methods and Techniques.ppt – Summary: Plan – A check during process implementation or improvement activities serves as validation that process project objectives are being met and provide tangible evidence that benefits are being achieved from the investment of time, talent and resources to process initiatives. Wordcount: 3359
6.File: 06 Reports and KPI Targets.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding measurements and reports This document should be considered a template and will be used to support other documentation within the toolkit. Wordcount: 1931
7.File: 13 Business Justification Template.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding IT Service Monitoring and Control. Wordcount: 1851
8.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
9.File: Critical_Incident_Services.doc – Summary: The System Support plan also describes the impact of system failure (on users & business), the system topology (high level view of the various components), the support matrix (support arrangements for individual components as well as critical 3rd Party Application and Vendor information) and system dependencies (other systems that must be available for effective operation Wordcount: 1450
10.File: AVMG5700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Availability Management process. Wordcount: 849
11.File: CAP2800 Reports KPI’s other metrics.doc – Summary: This may be the case, but it is not the IT departments concern, their concern is to reduce the cost of capacity which includes the costs involved in supplying internet connectivity. Wordcount: 926
12.File: Rescued document.txt – Summary: After assessing the material I would say for someone who has completed the ITIL Foundation level, or someone starting in a Change management role the course would be very useful as it’s more in depth than the Foundation course. Wordcount: 2161
13.File: CSI Roles and Responsibilities.doc – Summary: CSI Manager, Service Manager, Business Manager, IT Process Owner, Business Process Owner Wordcount: 183
14.File: SECMT1700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Security Management process. Wordcount: 876
15.File: Roles and Responsibilities of Service Catalogue Management (SCM).doc – Summary: Ensuring that all changes are assessed for their impact on service levels, including SLA’s, OLA’s and underpinning contracts, including attendance at Change Advisory Board meetings � if appropriate Wordcount: 375
16.File: Service Catalog 1.doc – Summary: If the user Department has not purchased the Desktop Support Package, the Department is required to provide Novell client licenses for each user machine that will access the data storage, and install the ACME IT configuration of this client. Wordcount: 4442
17.File: Business Justification Document.doc – Summary: The process of establishing and monitoring performance levels means that when It and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other). Wordcount: 931
18.File: Management Commitment & Co-ordination Presentation.ppt – Summary: A good report should include metrics that show the effectiveness, speed and predictability of a process to enable the audience to assess how well the process has been implemented. Wordcount: 2546
19.File: 01 Role Examples.ppt – Summary: Ensures “major incidents” are managed appropriately and all interested parties are involved in decision-making related to resolving the incident or minimizing the impact of the incident. Wordcount: 1068
20.File: 01 Roles and Responsibilities Development Process.doc – Summary: Communication of roles and responsibilities should be made whenever a person or group discovers they must participate in or interact with a service management process: at this point, they must identify what role they are fulfilling and determine if they have the access and capabilities to perform as expected by the process. Wordcount: 7020
21.File: 07 Business Justification document.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues, they are in fact talking about the same thing, and not�as it often happens�talking at odds with each other. Wordcount: 1326
22.File: 08 Roles and Responsibilities of Service Catalog Management (SCM).doc – Summary: Ensuring that all changes are assessed for their impact on service levels, including SLAs, OLAs and underpinning contracts, including attendance at Change Advisory Board meetings � if appropriate Wordcount: 375
23.File: brmblurb.txt – Summary: The Business Relationship Management Toolkit helps you to establish a framework for IT projects across the company and within individual business units, using relationship management practices and an investment and change management committee composed of top leaders to prioritize projects. Wordcount: 699
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Manager.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Manager toolkit:
1. Contains 23 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Manager
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Manager toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $126.31 Get it now for just $77.05 ! Save $49.26 (39%)

Unit Price: EUR 75.59
Total: EUR 75.59
Info plus 19% sales tax/VAT to EUR 75.59: EUR 14.36
EUR 89.95
Delivery: Download
File Size: Full version: 4.5 MB
Download Time: Full version
56k: ~11 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Service Manager Toolkit Alternative

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