Service Model Toolkit Download

By | September 22, 2016

Service Model Toolkit DownloadThe Service Model Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Model in your organization with 25 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Model by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service Model toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $141.95 Get it now for just $83.75 ! Save $58.2 (41%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Model and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Model approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Model Toolkit Includes the following 25 resources:
1.File: Working with Data in the Cloud.docx – Summary: While there may be other issues than cost, such as privacy or portability, which discourage the use of public clouds, the benefits shown through these characteristics will often support the development of a private cloud within the organization’s control. Wordcount: 3664
2.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
3.File: 06 Service Management Portfolios.doc – Summary: The business effectiveness of a service provider is largely dependent on the organization’s ability to obtain and managing information on a variety of subjects which can be used in marketing services, identify new service requirements, and improvements to services. Wordcount: 2042
4.File: 08 Service Definition.doc – Summary: They may find that their strength is in supporting a specific customer asset type, such as processes or financial assets; or they have greater competency in supporting all customer assets through a reporting service. Wordcount: 2654
5.File: 13 Service Design Package Template.doc – Summary: This section presents a list of the operational requirements associated with the service will be required to perform, including supporting services, control, operations, monitoring, measuring, and reporting. Wordcount: 1340
6.File: Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
7.File: 01 Service Desk-Roles and Responsibilities.doc – Summary: The primary Service Desk Analyst role is that of providing first-level support through taking calls and handling the resulting Incidents or Service Requests using the Incident Management and Request Fulfillment processes in line with the Service Desk objectives. Wordcount: 963
8.File: Service Operation Functions Fact Sheet.txt – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 2476
9.File: Service Operation Processes Fact Sheet.txt – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 4768
10.File: Roles and Responsibilities of Product Manager.doc – Summary: When solutions are not found in the Catalogue or Pipeline, Product Managers and BRMs work together on making a business case for new service development (NSD). Wordcount: 602
11.File: Service Strategy Introduction Presentation.ppt – Summary: Design, develop and implement service management as a strategic asset and assisting growth of the organization Wordcount: 415
12.File: CMDB Roles and Responsibilities.doc – Summary: Uses or provides the asset and CMS to facilitate impact assessment for RFCs and to ensure that implemented changes are as authorized; creates change records, configuration baselines, and package release records in order to specify the effect on CIs of an authorized change; ensures any changes to change authorization records are themselves subject to Change Management procedures; ensures that the asset and CMS is updated when a change is implemented Wordcount: 1733
13.File: 01 Understanding Virtualization-Clouds.ppt – Summary: The aforementioned NIST definition for Cloud Computing is the only internationally recognized “standard” for cloud computing, though several groups are working to create standards, such as DMTF, OMG, SNIA, and ETSI. Wordcount: 876
14.File: 01 Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
15.File: 01 Business Justification document.doc – Summary: When an architecture is created, it must consider all aspects of its construction and impact to the enterprise, resulting in a documented specification of what the architecture is, what it does, its components (building blocks), and how the architecture can be used to fulfill enterprise objectives. Wordcount: 1271
16.File: 01 List of Deliverables.doc – Summary: Technology Portfolio � It provides a list of all hardware, information software, and application software used within the organization, often identifying the relationships with existing data entities and applications within the portfolio or as a separate matrix. Wordcount: 2628
17.File: 01 Help Desk-Roles and Responsibilities.doc – Summary: The primary Help Desk Analyst role is that of providing first-level support through taking calls and handling the resulting Incidents or Service Requests using the Incident Management and Request Fulfillment processes in line with the Help Desk objectives. Wordcount: 962
18.File: Service Strategy Lifecycle Stage Introduction Presentation.ppt – Summary: When applied correctly, the automation of service processes helps improve the quality of service, reduce costs and risks by reducing complexity, uncertainty, and by efficiently resolving trade-offs. Wordcount: 435
19.File: The Service Design Package.doc – Summary: This section presents a list of the operational requirements associated with the service will be required to perform, including supporting services, control, operations, monitoring, measuring, and reporting. Wordcount: 559
20.File: 01 Role Examples.ppt – Summary: Ensures “major incidents” are managed appropriately and all interested parties are involved in decision-making related to resolving the incident or minimizing the impact of the incident. Wordcount: 1068
21.File: 01 Service Definition.doc – Summary: They may find that their strength is in supporting a specific customer asset type, such as processes or financial assets, or they have greater competency in supporting all customer assets through a reporting service. Wordcount: 2371
22.File: 07 Business Justification document.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues, they are in fact talking about the same thing, and not�as it often happens�talking at odds with each other. Wordcount: 1326
23.File: 07 Publishing a Service Catalog.doc – Summary: The documents, The Evolving Service Catalog and Viewpoints in Creating a Service Catalog (found in the bonus documents folder of the Toolkit), provide links to a number of web-based service catalogs, which the customer is welcome to survey for ideas. Wordcount: 1271
24.File: 07 Service Catalog Implementation Plan.doc – Summary: Ultimately, we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date, all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1699
25.File: Event Mgmt Mindmaps.txt – Summary: An event can be defined as any detectable or discernable occurrence that has significance for the management of the IT Infrastructure of the delivery of IT service and evaluation of the impact a deviation might cause to the services. Wordcount: 885
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Model.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Model toolkit:
1. Contains 25 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Model
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Model toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $141.95 Get it now for just $83.75 ! Save $58.2 (41%)

Unit Price: EUR 82.16
Total: EUR 82.16
Info plus 19% sales tax/VAT to EUR 82.16: EUR 15.61
EUR 97.77
Delivery: Download
File Size: Full version: 7.6 MB
Download Time: Full version
56k: ~18 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

Get More Information about Service Model Toolkit Download

Tags: service model toolkit, Wordcount, Summary, cloud computing, specific customer asset, customer asset type, Desk Analyst role, Business Justification document.doc, Service Model approach, knowledge management, Complete Service Model, Service Management Portfolios.doc, new service requirements, Service Operation Processes, Service Design Package, Service Operation Functions, primary Service Desk, new service development, Service Desk objectives, Service Requests, Service Definition.doc, Service Catalog, Service Design Package.doc, Service Strategy, Service Catalog Implementation, web-based service catalogs, Evolving Service Catalog, Technical Management function, Change Management procedures, List Price, service provider, Incident Management, greater competency, Free Returns, Introduction Presentation.ppt, Service Desk-Roles, Satisfaction Guarantee, first-level support, Request Fulfillment, service processes, financial assets, operational requirements, customer assets, detailed technical skills, Known Error Record, Service Catalog.doc, bonus documents folder, aforementioned NIST definition, Stage Introduction Presentation.ppt, primary Help Desk

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