Service Provider Toolkit Howto

By | September 22, 2016

Service Provider Toolkit HowtoThe It Service Provider Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage It Service Provider in your organization with 26 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of It Service Provider by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the It Service Provider toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $161.3 Get it now for just $87.1 ! Save $74.2 (46%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of It Service Provider and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a It Service Provider approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete It Service Provider Toolkit Includes the following 26 resources:
1.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
2.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
3.File: problem v4.doc – Summary: The goal of Problem Management is to minimise the adverse impact of Incidents and Problems on the business that are caused by errors within the IT Infrastructure, and to prevent recurrence of Incidents related to these errors. Wordcount: 590
4.File: problem v5.pdf – Summary: Problem Management enables a better first time fix rate of Incidents at the Service Desk, achieved via the capture, retention and availability of Incident resolution and Work-around data within a knowledge database available to the Service Desk. Wordcount: 1339
5.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
6.File: PROB7100 Problem Management Powerpoint.ppt – Summary: minimises the adverse effect on the business of Incidents and Problems caused by errors in the IT infrastructure, and to proactively prevent the occurrence of Incidents, Problems and errors. Wordcount: 638
7.File: SECMT2100 Security Management Powerpoint.ppt – Summary: “new” applications (e.g. internet) run the risk, under the influence of short “time to market” and desired low development costs, of being not capable of “intrusion detection” Wordcount: 1129
8.File: SLM1800 SLM Process Manager.doc – Summary: The Service Level Manager must be able to communicate with people at all levels of the organization; this is one contributing factor that also will require a high degree of understanding of human emotion and resistance. Wordcount: 493
9.File: SLM2500 Service Level Management Powerpoint.ppt – Summary: Establish ground rules for working together In this critical, but often overlooked, step the SLA developers (those assigned to negotiate the SLA) focus not on the agreement, but on the process by which they will work together to create the agreement.�Wordcount: 1917
10.File: Availability Management Presentation.ppt – Summary: Details of proactive availability techniques and measures that will be deployed to provide additional resilience to prevent/minimize the impact of component failures on the IT service availability. Wordcount: 1240
11.File: Financial Management Powerpoint.ppt – Summary: Service Valuation is used to help the business and the IT Service Provider agree on the value of the IT Service. Wordcount: 1510
12.File: Service Portfolio Management Presentation.ppt – Summary: By organizing an efficient portfolio with optimal levels of ROI and risk, the organization maximizes the value realization on its resources and capabilities. Wordcount: 693
13.File: ISO IEC 20000 Presentation.ppt – Summary: An integrated known error database should be used to store details of previous incidents/problems and their resolutions – so that any recurrences can be more quickly diagnosed and fixed.�Wordcount: 2671
14.File: ISO-IEC 20000 Professional Program M&I Overview.pdf – Summary: The ISO 20000 Professional Program � Measurement & Improvement of ITSM Processes is a 2 day program that offers extensive teachings of the standard and ultimately prepares participants for the associated certification. Wordcount: 612
15.File: ISO-IEC 20000 Professional Program Support of IT Overview.pdf – Summary: The ISO 20000 Professional Program � Support of IT Services According to ISO/IEC 20000 is a 2 day program that offers extensive teachings of the standard and ultimately prepares participants for the associated certification. Wordcount: 686
16.File: Presentation 5 – Business Relationship Management.ppt – Summary: of LOS and SLP to fulfill the needs of the Customer Portfolio. Wordcount: 666
17.File: AVMG6200 Availability Management Powerpoint.ppt – Summary: is the process of optimising the capability of the IT infrastructure and supporting the organisation to deliver a cost effective and sustained level of availability that enables the business to satisfy its objectives. Wordcount: 1183
18.File: A Guide to IT Service Strategy.docx.doc – Summary: And can IT in its current state, continue to support the business and these new initiatives or are there considerations to be made with regards to new/updated technology, resource requirements, conformance to governance and regulatory requirements etc. Wordcount: 4394
19.File: SLM_ Process Manager Role Description Template.txt – Summary: If you are looking to appoint a process manager or promote someone from within the organization you can make notes about their abilities in the particular area. Wordcount: 651
20.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
21.File: Service_Operation_Capability_Assessment_Questionnaire.docx – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 6952
22.File: Service_Transition_Capability_Assessment_Questionnaire.docx – Summary: To achieve higher levels of capability and maturity, the processes of Change and Release & Deployment will need to be interfaced with Service Validation and Testing, which in turn will ensure the appropriate levels of testing are performed for the build, test and deployment activities of the releases required. Wordcount: 7044
23.File: Service Design Lifecycle Stage Introduction Presentation.ppt – Summary: Service Acceptance Criteria (SAC) is a set of criteria used to ensure that the service meets its expected functionality and quality and that the service provider is ready to deliver the new service once it has been deployed. Wordcount: 324
24.File: 08 SCM Process Owner Role Description Template.doc – Summary: Will design, maintain, and review a structure for the process that covers the interactions of the people and processes involved and the expected content of Service Catalog Management related documents (involving IT and Customers) Wordcount: 527
25.File: 08 SLM Process Owner Role Description Template.doc – Summary: Will design, maintain, and review a structure for the process that covers the interactions of the people involved and the expected content of Service Level Management related documents (involving IT and Customers) Wordcount: 553
26.File: SLM_Capability_Assessment_Questionnaire.doc – Summary: By acting as the liaison between the IT Service Provider and the customers, Service Level Management (SLM) is utilized to ensure that the actions required for gathering requirements, developing agreements, and measuring and reporting performance are performed in a consistent manner in line with the needs of the business and customers. Wordcount: 2101
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for It Service Provider.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The It Service Provider toolkit:
1. Contains 26 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of It Service Provider
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the It Service Provider toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $161.3 Get it now for just $87.1 ! Save $74.2 (46%)

Unit Price: EUR 85.45
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File Size: Full version: 16.7 MB
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