Service Provider Toolkit Review

By | September 22, 2016

Service Provider Toolkit ReviewThe Service Provider Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Provider in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Provider by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service Provider toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $162.3 Get it now for just $99.0 ! Save $63.3 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Provider and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Provider approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Provider Toolkit Includes the following 30 resources:
1.File: Working with Data in the Cloud.docx – Summary: While there may be other issues than cost, such as privacy or portability, which discourage the use of public clouds, the benefits shown through these characteristics will often support the development of a private cloud within the organization’s control. Wordcount: 3664
2.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
3.File: 01 Service Management Policy Template.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1109
4.File: 02 Service Management Plan.doc – Summary: It is necessary to identify the service management processes developed to support service delivery, their purposes, and how they relate to each other and the other components (policies, tools, and controls) of the service management system. Wordcount: 2056
5.File: 04 Service Management Process Definitions and Interfaces.doc – Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availability Wordcount: 3140
6.File: 05 Business Justification Template.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other. Wordcount: 1804
7.File: 06 Service Management Portfolios.doc – Summary: The business effectiveness of a service provider is largely dependent on the organization’s ability to obtain and managing information on a variety of subjects which can be used in marketing services, identify new service requirements, and improvements to services. Wordcount: 2042
8.File: 08 Service Definition.doc – Summary: They may find that their strength is in supporting a specific customer asset type, such as processes or financial assets; or they have greater competency in supporting all customer assets through a reporting service. Wordcount: 2654
9.File: 09 Service Options Template.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 1045
10.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
11.File: 12 Customer-Based SLA Template Example.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 2068
12.File: Building a Business Case.doc – Summary: For example, benefits like �improved customer satisfaction’ or �enhanced market image’ or �better employee morale’ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite �real’. Wordcount: 3630
13.File: The Evolving Service Catalog.docx – Summary: While we have presented real world commercial examples of wholesaler catalogs, there’s no reason that the same model cannot be used at the enterprise level or incorporated as a hybrid solution, ensuring that business applications customized for the enterprise can be identified and launched from an �application warehouse� on any compatible device. Wordcount: 3311
14.File: 06 Technical Architecture.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding technical design of a service or system. Wordcount: 3120
15.File: 11 Service Report Description Template.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Service Reports. Wordcount: 1034
16.File: 12 Service Review Template.doc – Summary: For instance, a service which is subject to a higher rate of change, exposed to a high number of risks, is newly implemented or changed may be considered unstable, or has had an historical record of not meeting service targets and should be reviewed more often. Wordcount: 1848
17.File: 03 Telephone Skills Standards – Service Desk.doc – Summary: While performance measures like First Call Resolution may put considerable pressure on the Service Desk to contain all communications with the end-user to between the customer and the Service Desk, there are frequent times when incidents and service requests have to be referred or escalated to a subject matter expert outside the Service Desk. Wordcount: 2556
18.File: 02 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the Service and its components. Wordcount: 1800
19.File: 08 Capacity Plan.doc – Summary: User profiles can be created to identify the demands of different roles in the process and how many people in each role is expected: a management role will probably have more rights in a process then a technician, but more technicians will likely be using the process at any given time. Wordcount: 2891
20.File: 02 Risk Management Framework.doc – Summary: Whilst the numeric rating scale should be applied consistently for each activity or project evaluated, the detailed descriptions contained in the table is provided as an example only and will need to be altered to suit the specific activity being assessed. Wordcount: 4040
21.File: 04 Business Impact Assessment.doc – Summary: For instance, a process and procedures document will provide background around a particular activity or deliverable, some considerations within the subject area, an example of its output, and room for the customer to create their own process, procedure, or deliverable. Wordcount: 1853
22.File: 06 Risk Assessment Questionnaire.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 2229
23.File: 01 Information Security Policy.doc – Summary:  Contractual Documentation Preparing Terms and Conditions of Employment Using Non-Disclosure Agreements (Staff and Third Party) Misuse of Organization Stationery Lending Keys to Secure Areas to Others Lending Money to Work Colleagues Complying with Information Security Policy Establishing Ownership of Intellectual Property Rights Employing/Contracting New Staff Contracting with External Suppliers/other Service Providers Employees’ Responsibility to Protect Confidentiality of Data Confidential Personnel Data Respecting Privacy in the Workplace Handling Confidential Employee Information Giving References on Staff Checking Staff Security Clearance Sharing Employee Information with Other Employees Sharing Personal Salary Information Personnel Information Security Responsibilities Using the Internet in an Acceptable Way Keeping Passwords/PIN Numbers Confidential Sharing Organization Information with Other Employees Signing for the Delivery of Goods Signing for Work done by Third Parties Ordering Goods and Services Verifying Financial Claims and Invoices Approving and Authorization of Expenditure Responding to Telephone Enquiries Sharing Confidential Information with Family Members Gossiping and Disclosing Information Spreading Information through the Office �Grape Vine’ Using E-Mail and Postal Mail Facilities for Personal Reasons Using Telephone Systems for Personal Reasons Using the Organization’s Mobile Phones for Personal Use Using Organization Credit Cards Playing Games on Office Computers Using Office Computers for Personal Use HR Management Dealing with Disaffected Staff Taking Official Notes of Employee Meetings Staff Leaving Employment Handling Staff Resignations Completing Procedures for Terminating Staff or Contractors Obligations of Staff Transferring to Competitors HR Issues Other Recommending Professional Advisors Wordcount: 3245
24.File: Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
25.File: 04 Reports and KPI Targets.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding measurements and reports This document should be considered a template and will be used to support other documentation within the toolkit. Wordcount: 2166
26.File: 02 Mapping Responsibilities.doc – Summary: This is particularly important if roles and responsibilities need to change, as they often will when a service provider is aiming for the kind of best practice model specified in ISO/IEC 20000. Wordcount: 1006
27.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
28.File: 02 Service Desk-Knowledge Management.doc – Summary: Understanding that the end user has called in several incidents with the same symptoms and steps to resolution provides the Service Desk Analyst a clue that some other cause must be addressed, which may be out of scope for incident management but not for problem management. Wordcount: 1655
29.File: 02 Service Desk-Process.doc – Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933
30.File: 00 Distinctions between Service Desk and Help Desk.docx – Summary: The problem with distinguishing between a Service Desk and a Help Desk, and sometimes a Call Center, is that many of the tangible components of the solution are the same: each consists of a number of bodies sitting at a desk and doing their best to meet a customer’s needs given the tools and resources available to them at the time. Wordcount: 1285
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Provider.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Provider toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Provider
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Provider toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $162.3 Get it now for just $99.0 ! Save $63.3 (39%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 3.3 MB
Download Time: Full version
56k: ~8 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Service Provider Toolkit Review

Tags: service provider, service provider toolkit, service management, Service Desk, Wordcount, Service Management Process, Service Provider approach, Summary, Service Management Policy, Service Management Plan.doc, Complete Service Provider, Service Management Portfolios.doc, SERVICE LEVEL MANAGEMENT, Service Options Template.doc, new service requirements, Service Review Template.doc, Service Report Description, Evolving Service Catalog.docx, Service Desk Analyst, Service Providers Employees, Service Desk-Knowledge Management.doc, pertinent information, service delivery, Information Personnel Information, Service Definition.doc, service levels, Service Agreements.doc, service continuity, Information Spreading Information, Service Reports, service provision, Sharing Organization Information, service requests, Service Desk.doc, service targets, Professional Advisors Wordcount, Service Desk-Process.doc, Information Security, Information Security Policy, Sharing Employee Information, Confidential Employee Information, Sharing Confidential Information, Information Security Policy.doc, Risk Management Framework.doc, specific customer asset, HR Management Dealing, Staff Checking Staff, Business Justification Template.doc, Organization Credit Cards, Employee Meetings Staff

image_pdf
Category: Uncategorized

Leave a Reply

Your email address will not be published. Required fields are marked *

Related products

  • Middleware Toolkit Review (0)
    The Middleware Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Middleware in your […]
  • Rto Toolkit Review (0)
    The Rto Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Rto in your organization with […]
  • Sor Toolkit Review (0)
    The Sor Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Sor in your organization with […]
  • Maintainability Toolkit Review (0)
    The Maintainability Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Maintainability in […]
  • Risk Assessment Toolkit Review (0)
    The Risk Assessment Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Risk Assessment in […]
  • Sfa Toolkit Review (0)
    The Sfa Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Sfa in your organization with […]
  • Objective Toolkit Review (0)
    The Objective Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Objective in your […]
  • Tuning Toolkit Review (0)
    The Tuning Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Tuning in your organization […]
  • Pir Toolkit Review (0)
    The Pir Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Pir in your organization with […]
  • Facilities Management Toolkit Review (0)
    The Facilities Management Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to implement Facilities […]