Service Toolkit Howto

By | September 22, 2016

Service Toolkit HowtoThe Service Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service toolkit has a 100% Satisfaction Guarantee & Free Returns.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Toolkit Includes the following 30 resources:
1.File: Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1216
2.File: Service Outage Analysis.doc – Summary: The purpose of this document is to provide a structure approach in helping improve end to end service availability for a selected Service or a set of Infrastructure components. Wordcount: 985
3.File: Service-Based SLA.doc – Summary: The service based SLA is usually preferred by IT as it allows a single document to cover a single service for all end users of that service. Wordcount: 1108
4.File: 01 Service Management Policy Template.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1109
5.File: 02 Service Management Plan.doc – Summary: It is necessary to identify the service management processes developed to support service delivery, their purposes, and how they relate to each other and the other components (policies, tools, and controls) of the service management system. Wordcount: 2056
6.File: 03 Business and IT Service Mapping.doc – Summary: List the important activities and/or events that occur as part of the alternative path for this process, beginning with a note on where the alternative path breaks off from the standard path, and ending with a note on where the alternative path rejoins the standard path, if it does. Wordcount: 2460
7.File: 04 Service Management Process Definitions and Interfaces.doc – Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availability Wordcount: 3140
8.File: 06 Service Management Portfolios.doc – Summary: The business effectiveness of a service provider is largely dependent on the organization’s ability to obtain and managing information on a variety of subjects which can be used in marketing services, identify new service requirements, and improvements to services. Wordcount: 2042
9.File: 07 Service Level Requirements Template.doc – Summary: The SLR document does not have to be in a lengthy written format and in fact it is more likely to be adopted if it is kept concise, with only salient details) Wordcount: 1155
10.File: 08 Service Definition.doc – Summary: They may find that their strength is in supporting a specific customer asset type, such as processes or financial assets; or they have greater competency in supporting all customer assets through a reporting service. Wordcount: 2654
11.File: 09 Service Options Template.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 1045
12.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
13.File: The Evolving Service Catalog.docx – Summary: While we have presented real world commercial examples of wholesaler catalogs, there’s no reason that the same model cannot be used at the enterprise level or incorporated as a hybrid solution, ensuring that business applications customized for the enterprise can be identified and launched from an �application warehouse� on any compatible device. Wordcount: 3311
14.File: 11 Service Report Description Template.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Service Reports. Wordcount: 1034
15.File: 12 Service Review Template.doc – Summary: For instance, a service which is subject to a higher rate of change, exposed to a high number of risks, is newly implemented or changed may be considered unstable, or has had an historical record of not meeting service targets and should be reviewed more often. Wordcount: 1848
16.File: 13 Service Design Package Template.doc – Summary: This section presents a list of the operational requirements associated with the service will be required to perform, including supporting services, control, operations, monitoring, measuring, and reporting. Wordcount: 1340
17.File: 02 Service Desk Skills.doc – Summary: For instance, a Service Desk Analyst on a Skilled or Expert Service Desk (Level 3 Apply) may also be applying the skill sets on the same responsibility level for IT operations, problem management, configuration management, and service level management in varying degrees. Wordcount: 2418
18.File: 03 Telephone Skills Standards – Service Desk.doc – Summary: While performance measures like First Call Resolution may put considerable pressure on the Service Desk to contain all communications with the end-user to between the customer and the Service Desk, there are frequent times when incidents and service requests have to be referred or escalated to a subject matter expert outside the Service Desk. Wordcount: 2556
19.File: 10 Service Changes.doc – Summary: As part of the training package for the Service Desk, the transition team should include relevant information regarding testing and acceptance of the release, specifically related to any incidents, problems, and known errors which the end-user may experience. Wordcount: 1488
20.File: 11 Service Outage Analysis.doc – Summary: From your hypotheses and interviews, you should be able to provide a list of findings and recommend necessary solutions to help improve the end to end service availability. Wordcount: 1351
21.File: 02 Security Service Requirement.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Security Requirements.Wordcount: 1577
22.File: 01 Service Desk Technology.doc – Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)? Wordcount: 4027
23.File: 01 Service Desk-Objectives and Goals.doc – Summary: While the majority of the shared knowledge will come through Problem Management, every process of the Service Lifecycle considers what knowledge is required by the Service Desk to support the end user as part of its development and improvement. Wordcount: 798
24.File: 01 Service Desk-Policies Objectives & Scope.doc – Summary: A scope statement any bigger than half an A4 page may be too lengthy to read, lose the intended audience with detail, and not be clearly focused on answering the WHAT question for this process. Wordcount: 843
25.File: 01 Service Desk-Roles and Responsibilities.doc – Summary: The primary Service Desk Analyst role is that of providing first-level support through taking calls and handling the resulting Incidents or Service Requests using the Incident Management and Request Fulfillment processes in line with the Service Desk objectives. Wordcount: 963
26.File: 02 Service Desk-Knowledge Management.doc – Summary: Understanding that the end user has called in several incidents with the same symptoms and steps to resolution provides the Service Desk Analyst a clue that some other cause must be addressed, which may be out of scope for incident management but not for problem management. Wordcount: 1655
27.File: 02 Service Desk-Metrics.doc – Summary: For example, the total number of calls received by the Service Desk is not in itself an indication of either good or bad performance and may, in fact, be caused by events completely outside the control of the Service Desk�for example, a particularly busy period for the organization or the release of a new version of a major corporate system. Wordcount: 1198
28.File: 02 Service Desk-Process.doc – Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933
29.File: 02 Service Desk-Ticket.doc – Summary: Urgency: Mission Critical Slowing user down Can be scheduled Wordcount: 89
30.File: 03 Service Desk-Business and IT Flyers.doc – Summary: By logging a ticket, we can track your issue until it is resolved, keeping you in the loop the whole time. Wordcount: 218
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $170.69 Get it now for just $99.0 ! Save $71.69 (42%)

Unit Price: EUR 97.12
Total: EUR 97.12
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EUR 115.57
Delivery: Download
File Size: Full version: 2.2 MB
Download Time: Full version
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Get More Information about Service Toolkit Howto

Tags: service, Service Desk, Wordcount, Service Desk Analyst, Summary, service toolkit, Service Outage Analysis.doc, Security Service Requirement.doc, service management, Service Management Process, Service Management Policy, Service Management Plan.doc, Service Management Portfolios.doc, Service Desk Skills.doc, Complete Service Toolkit, Service Desk Technology.doc, service level management, primary Service Desk, Service Desk objectives, Service Level Requirements, new service requirements, Service Options Template.doc, Service Review Template.doc, Service Report Description, service provider, Evolving Service Catalog.docx, Service Design Package, service availability, Service Desk-Knowledge Management.doc, Service Desk-Policies Objectives, service requests, Service Desk�for example, problem management, Service approach, selected Service, single service, service delivery, Service Mapping.doc, Service Definition.doc, service continuity, Service Agreements.doc, service levels, Service Reports, service provision, end user, Service Desk.doc, Service Changes.doc, service targets, Service Desk-Objectives

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