Serviceability Toolkit Howto

By | September 22, 2016

Serviceability Toolkit HowtoThe Serviceability Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Serviceability in your organization with 15 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Serviceability by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Serviceability toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $93.06 Get it now for just $50.25 ! Save $42.81 (46%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Serviceability and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Serviceability approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Serviceability Toolkit Includes the following 15 resources:
1.File: Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regard to serviceability of the Service and its components. Wordcount: 1252
2.File: 02 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the Service and its components. Wordcount: 1800
3.File: 03 Availability Plan.doc – Summary: Accidental changes often occur when the machine is touched for legitimate reasons, like an update, but the machine is not kept in a workable state; usually because the change has not be fully planned, tested, or the procedures for the change have not been completed as documented. Wordcount: 2324
4.File: AVMG5200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1867
5.File: AVMG5500 Objectives and Goals.doc – Summary: Obvious links include Security Management (Confidentiality, Integrity and Availability), Service Level Management(to help gather requirements), IT Service Continuity Management (planning for availability, and planning for assurances and recovery) and Network Management tools (to identify potential threats or loss of service to the IT Infrastructure). Wordcount: 368
6.File: AVMG5900 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the IT Service and its components. Wordcount: 1298
7.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
8.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
9.File: availability v4.doc – Summary: Mean Time to Repair – MTTR: average time between the occurrence of a fault and service recovery (or the downtime). Wordcount: 657
10.File: availability v5.0.pdf – Summary: To optimize the capability of the IT Infrastructure, services and supporting organization to deliver a cost effective and sustained level of Availability that enables the business to satisfy its business objectives. Wordcount: 1490
11.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
12.File: SECMT1800 Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1282
13.File: Availability Management- Roles & Responsibilities.doc – Summary: Creating, maintaining and regularly reviewing an AMIS and a forward-looking Availability Plan, aimed at improving the overall availability of IT services and infrastructure components, to ensure that existing and future business availability requirements can be met Wordcount: 367
14.File: AVMG6200 Availability Management Powerpoint.ppt – Summary: is the process of optimising the capability of the IT infrastructure and supporting the organisation to deliver a cost effective and sustained level of availability that enables the business to satisfy its objectives. Wordcount: 1183
15.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Serviceability.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Serviceability toolkit:
1. Contains 15 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Serviceability
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Serviceability toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $93.06 Get it now for just $50.25 ! Save $42.81 (46%)

Unit Price: EUR 49.30
Total: EUR 49.30
Info plus 19% sales tax/VAT to EUR 49.30: EUR 9.37
EUR 58.67
Delivery: Download
File Size: Full version: 9 MB
Download Time: Full version
56k: ~21 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

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