Slm Toolkit Features

By | September 22, 2016

Slm Toolkit FeaturesThe Slm Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Slm in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Slm by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Slm toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $162.3 Get it now for just $99.0 ! Save $63.3 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Slm and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Slm approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Slm Toolkit Includes the following 30 resources:
1.File: SLM Mindmap v4.doc – Summary:  2.File: slm v4.doc – Summary: To maintain and improve IT Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT Service achievements and instigation of actions to eradicate poor service – in line with business or Cost justification. Wordcount: 656
3.File: SLM Business and IT Flyers.doc – Summary: Remember, the important thing is to ensure that the message delivered in the flyer is appropriate to the audience that will be reading it. Wordcount: 161
4.File: SLM1200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1678
5.File: SLM1300 Policies Objectives Scope.doc – Summary: The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. Wordcount: 114
6.File: SLM1400 Business and IT Service Mapping.doc – Summary: List the important activities and/or events that occur as part of the alternative path for this process, beginning with a note on where the alternative path breaks off from the standard path, and ending with a note on where the alternative path rejoins the standard path, if it does. Wordcount: 2490
7.File: SLM1500 SLM Scope.doc – Summary: The purpose of this document is to provide the IT Organization with the specifications of the IT Services that will be included within the scope of the Service Level Management Process. Wordcount: 749
8.File: SLM1603 E-Mail Text.doc – Summary: This will help ensure that the IT Department is aligning its Services with the business needs, provide a way to measure the services, set expectations of the services being delivered, and more importantly provide an avenue for discovery in service improvement. Wordcount: 756
9.File: SLM1700 Objectives and Goals.doc – Summary: Where an underlying difficulty has been identified that has lead to a degradation in service quality it is necessary for the Service Level Management process to start a Service Improvement Plan (SIP). Wordcount: 787
10.File: SLM1800 SLM Process Manager.doc – Summary: The Service Level Manager must be able to communicate with people at all levels of the organization; this is one contributing factor that also will require a high degree of understanding of human emotion and resistance. Wordcount: 493
11.File: SLM1901 Customer Based SLA.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 1120
12.File: SLM1902 Service Based SLA.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES, FOR A SINGLE SERVICE. Wordcount: 1109
13.File: SLM1903 Multi-Level Based SLA.doc – Summary: The multi-level based SLA is usually preferred by IT as it allows a single document to cover a single service for all end-users of that service. Wordcount: 1155
14.File: SLM2000 Underpinning Contracts.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND AN EXTERNAL PROVIDER (THIRD PARTY) OF IT SERVICES. Wordcount: 621
15.File: SLM2100 Operational Level Agreement.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE IT DEPARTMENT. Wordcount: 618
16.File: SLM2200 Service Catalog.doc – Summary: <
17.File: SLM2201 Functional Specification.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements and any relevant agreements that may impact on the service. Wordcount: 1483
18.File: SLM2203 Service Options.doc – Summary: The purpose of this document is to provide the IT Organization with a breakdown of options for the Services listed in the Service Catalog Wordcount: 517
19.File: SLM2204 Price List.doc – Summary: An important point to consider regarding the pricing of services is the case when a customer claims that they can buy the service cheaper from an external provider. Wordcount: 579
20.File: SLM2300 Service Level Requirements.doc – Summary: The SLR document does not have to be in a lengthy written format and in fact it is more likely to be adopted if it is kept concise, with only salient details) Wordcount: 1154
21.File: SLM2400 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Service Level Management process. Wordcount: 676
22.File: SLM2500 Service Level Management Powerpoint.ppt – Summary: Establish ground rules for working together In this critical, but often overlooked, step the SLA developers (those assigned to negotiate the SLA) focus not on the agreement, but on the process by which they will work together to create the agreement.�Wordcount: 1917
23.File: SLM2600 Business Justification document.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other. Wordcount: 994
24.File: Toolkit Introduction Presentation – SLM.ppt – Summary: Aid your understanding of the important issues to be addressed when making Service Level Management decisions, as well as the factors to be considered in successfully implementing Service Level Management strategy. Wordcount: 159
25.File: SLM_TOC.doc – Summary: This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Service Level Management in your organization. Wordcount: 928
26.File: SLM_ Process Manager Role Description Template.txt – Summary: If you are looking to appoint a process manager or promote someone from within the organization you can make notes about their abilities in the particular area. Wordcount: 651
27.File: SLM_Communication Plan Template.txt – Summary: Official Goal Statement: Through a process of continual negotiation, discussion, monitoring and reporting the Service Level Management process aims to ensure the delivery of IT Services that meet the requirements and expectations of our customers and end-users. Wordcount: 1154
28.File: SLM – Roles & Responsibilities.doc – Summary: Ensuring that all changes are assessed for their impact on service levels, including SLA’s, OLA’s and underpinning contracts, including attendance at Change Advisory Board meetings � if appropriate Wordcount: 279
29.File: 02 SLM Process Template.doc – Summary: Where an underlying difficulty has been identified that has led to degradation in service quality, it is necessary for the Service Level Management process to start a Service Improvement Plan (SIP). Wordcount: 774
30.File: 08 SLM Process Owner Role Description Template.doc – Summary: Will design, maintain, and review a structure for the process that covers the interactions of the people involved and the expected content of Service Level Management related documents (involving IT and Customers) Wordcount: 553
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Slm.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Slm toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Slm
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Slm toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $162.3 Get it now for just $99.0 ! Save $63.3 (39%)

Unit Price: EUR 97.12
Total: EUR 97.12
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File Size: Full version: 2.4 MB
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