Slr Toolkit Key Information

By | September 22, 2016

Slr Toolkit Key InformationThe Slr Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Slr in your organization with 25 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Slr by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Slr toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $144.4 Get it now for just $83.75 ! Save $60.65 (42%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Slr and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Slr approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Slr Toolkit Includes the following 25 resources:
1.File: 05 Business Justification Template.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other. Wordcount: 1804
2.File: 07 Service Level Requirements Template.doc – Summary: The SLR document does not have to be in a lengthy written format and in fact it is more likely to be adopted if it is kept concise, with only salient details) Wordcount: 1155
3.File: 02 Mapping Responsibilities.doc – Summary: This is particularly important if roles and responsibilities need to change, as they often will when a service provider is aiming for the kind of best practice model specified in ISO/IEC 20000. Wordcount: 1006
4.File: 02 Business Justification Template.docx – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not�as often happens�talking at odds with each other. Wordcount: 1831
5.File: 13 Business Justification Template.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding IT Service Monitoring and Control. Wordcount: 1851
6.File: COM28300 Defining Service Level Requirements.doc – Summary: Indicate per relevant database how and with which period a restore must be performed (in case of more than three relevant databases it is preferable to record this in an appendix). Wordcount: 2257
7.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
8.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
9.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
10.File: Service Operation Functions Fact Sheet.txt – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 2476
11.File: Service Operation Processes Fact Sheet.txt – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 4768
12.File: Service Acceptance Criteria.doc – Summary: Have all support arrangements been reviewed and revised � SLAs, SLRs, OLAs and contracts agreed, with documentation accepted by all teams (including suppliers, support teams, Supplier Management, development teams and application support)? Wordcount: 600
13.File: The Service Design Package.doc – Summary: �Organizational Readiness Assessment’ report and plan, including: business benefit, financial assessment, technical assessment, resource assessment and organizational assessment, together with details of all new skills, competences, capabilities required of the service provider organization, its suppliers, supporting services and contracts Wordcount: 700
14.File: capacity v4.doc – Summary: This is performed by staff with knowledge of all the areas of technology used in the delivery of end-to-end service, and often involves seeking advice from the specialists involved in Resource Capacity Management. Wordcount: 678
15.File: capacity v5.0.pdf – Summary: It is responsible for ensuring that the performance of all services, as detailed in the targets in the SLAs and SLRs, is monitored and measured, and that the collected data is recorded, analyzed and reported. Wordcount: 1380
16.File: slm v4.doc – Summary: To maintain and improve IT Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT Service achievements and instigation of actions to eradicate poor service – in line with business or Cost justification. Wordcount: 656
17.File: Factsheet Capacity Management v5.txt – Summary: Business Capacity Management: This sub-process is responsible for ensuring that the future business requirements for IT HYPERLINK "javascript:void(0);" Services are considered, planned and implemented in a timely fashion. Wordcount: 709
18.File: Factsheet Service Level Management v5.txt – Summary: To maintain and improve IT Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT HYPERLINK "javascript:void(0);" Service achievements and instigation of actions to eradicate poor service – in line with business or HYPERLINK "javascript:void(0);" Cost justification. Wordcount: 719
19.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
20.File: Roles and Responsibilities of Service Catalogue Management (SCM).doc – Summary: Ensuring that all changes are assessed for their impact on service levels, including SLA’s, OLA’s and underpinning contracts, including attendance at Change Advisory Board meetings � if appropriate Wordcount: 375
21.File: Service Design – The Big Picture.txt – Summary: In order to develop effective and efficient service solutions that meet the requirements of the business and the needs of IT, it is essential that all the inputs and needs of all other areas and processes are reconsidered within each of the Service Design activities, as illustrated in Figure 2. Wordcount: 277
22.File: SLM2500 Service Level Management Powerpoint.ppt – Summary: Establish ground rules for working together In this critical, but often overlooked, step the SLA developers (those assigned to negotiate the SLA) focus not on the agreement, but on the process by which they will work together to create the agreement.�Wordcount: 1917
23.File: Communication Plan.txt – Summary: Official Goal Statement: Through a process of continual negotiation, discussion, monitoring and reporting the Service Level Management process aims to ensure the delivery of IT Services that meet the requirements and expectations of our customers and end-users. Wordcount: 1154
24.File: Organizing for Service Design – Roles & Responsibilities.doc – Summary: The RACI chart shown below in Table 1 shows the structure and power of RACI modelling with the activities down the left-hand side including the actions that need to be taken and decisions that must be made. Wordcount: 1155
25.File: Business Justification Document.doc – Summary: The process of establishing and monitoring performance levels means that when It and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other). Wordcount: 931
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Slr.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Slr toolkit:
1. Contains 25 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Slr
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Slr toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $144.4 Get it now for just $83.75 ! Save $60.65 (42%)

Unit Price: EUR 82.16
Total: EUR 82.16
Info plus 19% sales tax/VAT to EUR 82.16: EUR 15.61
EUR 97.77
Delivery: Download
File Size: Full version: 4.3 MB
Download Time: Full version
56k: ~10 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Slr Toolkit Key Information

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