Standard Change Toolkit Download

By | September 22, 2016

Standard Change Toolkit DownloadThe Standard Change Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Standard Change in your organization with 21 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Standard Change by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Standard Change toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $123.42 Get it now for just $70.35 ! Save $53.07 (43%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Standard Change and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Standard Change approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Standard Change Toolkit Includes the following 21 resources:
1.File: 01 Change Policy.doc – Summary: In the real world, IT change management is simply one change management process which may be at play in any scenario: change management processes owned and managed by customers, suppliers, and even internal processes for projects can also exist and require some interface with the IT change management process. Wordcount: 1968
2.File: 07 Category Definition.doc – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1613
3.File: 01 Service Desk Technology.doc – Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)? Wordcount: 4027
4.File: 01 Service Desk-Objectives and Goals.doc – Summary: While the majority of the shared knowledge will come through Problem Management, every process of the Service Lifecycle considers what knowledge is required by the Service Desk to support the end user as part of its development and improvement. Wordcount: 798
5.File: 00 Service Desk-Introduction.docx – Summary: Ability to match end user’s concern/request with similar/past concerns/requests � For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384
6.File: CHG7600 ChgMgt Process Manager.doc – Summary: To develop and maintain excellent relationships with colleagues, clients, expert partners and trainers � In order to drive, achieve and maintain agreed divisional growth, profit objectives, quality and standards. Wordcount: 1483
7.File: CHG8100 Change Management Powerpoint.ppt – Summary: is the process that ensures that standardised methods and procedures are used for efficient and prompt handling of all changes, in order to minimise the impact of any related incidents upon service. Wordcount: 1228
8.File: CHG8300 Category Definition.doc – Summary: A submitted change that has not been rejected, as the value of the change can be seen, however, the CAB or Change Manager is seeking additional clarity regarding specific points. Wordcount: 798
9.File: Service Operation Functions Fact Sheet.doc – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 1627
10.File: Service Operation Processes Fact Sheet.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946
11.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
12.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
13.File: Service Desk – Objectives and Goals.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) on incidents and the cost per call) and IT Service Continuity Management (to the level of Service Desk support during a contingency situation). Wordcount: 625
14.File: Help Desk Technology.doc – Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g., registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)? Wordcount: 3661
15.File: Help Desk-Objectives and Goals.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) on incidents and the cost per call) and IT Service Continuity Management (to the level of Help Desk support during a contingency situation). Wordcount: 650
16.File: 01 Help Desk-Objectives and Goals.doc – Summary: While the majority of the shared knowledge will come through Problem Management, every process of the Service Lifecycle considers what knowledge is required by the Help Desk to support the end user as part of its development and improvement. Wordcount: 798
17.File: 00 Help Desk-Introduction.doc – Summary: Ability to resolve incidents or fulfill requests � From remote access to systems to password reset tools, the ability of the Help Desk to address the end users’ concerns/requests are often dependent on the Help Desk’s access to useful monitoring and management tools within the service environment. Wordcount: 2384
18.File: Service_Operation_Capability_Assessment_Questionnaire.docx – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 6952
19.File: Service_Transition_Capability_Assessment_Questionnaire.docx – Summary: To achieve higher levels of capability and maturity, the processes of Change and Release & Deployment will need to be interfaced with Service Validation and Testing, which in turn will ensure the appropriate levels of testing are performed for the build, test and deployment activities of the releases required. Wordcount: 7044
20.File: PHR01400 Project Manager Responsibilities.doc – Summary: Semi-Technical ability in being able to read data from the Configuration Management process that will help with the identification of potentially affected items in a change. Wordcount: 502
21.File: 01 Roles and Responsibilities Development Process.doc – Summary: Communication of roles and responsibilities should be made whenever a person or group discovers they must participate in or interact with a service management process: at this point, they must identify what role they are fulfilling and determine if they have the access and capabilities to perform as expected by the process. Wordcount: 7020
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Standard Change.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Standard Change toolkit:
1. Contains 21 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Standard Change
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Standard Change toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $123.42 Get it now for just $70.35 ! Save $53.07 (43%)

Unit Price: EUR 69.02
Total: EUR 69.02
Info plus 19% sales tax/VAT to EUR 69.02: EUR 13.11
EUR 82.13
Delivery: Download
File Size: Full version: 5.1 MB
Download Time: Full version
56k: ~12 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Standard Change Toolkit Download

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