Supporting Service Toolkit Download

By | September 22, 2016

Supporting Service Toolkit DownloadThe Supporting Service Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Supporting Service in your organization with 20 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Supporting Service by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Supporting Service toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $117.54 Get it now for just $67.0 ! Save $50.54 (43%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Supporting Service and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Supporting Service approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Supporting Service Toolkit Includes the following 20 resources:
1.File: 06 Service Management Portfolios.doc – Summary: The business effectiveness of a service provider is largely dependent on the organization’s ability to obtain and managing information on a variety of subjects which can be used in marketing services, identify new service requirements, and improvements to services. Wordcount: 2042
2.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
3.File: 04 Technical Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements and any relevant agreements that may impact on the service. Wordcount: 1574
4.File: 13 Service Design Package Template.doc – Summary: This section presents a list of the operational requirements associated with the service will be required to perform, including supporting services, control, operations, monitoring, measuring, and reporting. Wordcount: 1340
5.File: Project Draft.doc – Summary: The purpose of this project is to implement IT Service Management processes and a supporting software tool to help enable IT&T align IT Services to the needs of the business in such a way that Ingeus can continue to meet the Key Priorities and Critical Success Factors as outlined in the Strategic Plan for 2004 � 2007. Wordcount: 2900
6.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
7.File: TAOS Telecom Operations Map (eTom) Fact Sheet.doc – Summary: The Enhanced Telecom Operations Map� (widely known as eTOM) is an ongoing TM Forum initiative to deliver a business process framework for use by service providers and their suppliers within the telecommunications industry. Wordcount: 1125
8.File: The Service Design Package.doc – Summary: �Organizational Readiness Assessment’ report and plan, including: business benefit, financial assessment, technical assessment, resource assessment and organizational assessment, together with details of all new skills, competences, capabilities required of the service provider organization, its suppliers, supporting services and contracts Wordcount: 700
9.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
10.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
11.File: SLM2400 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Service Level Management process. Wordcount: 676
12.File: Supplier Management- Roles & Responsibilities.doc – Summary: Performing contract or SLA reviews at least annually, and ensuring that all contracts are consistent with organizational requirements and standard terms and conditions wherever possible Wordcount: 315
13.File: Process Summary – Service Level Management.doc – Summary: The SLM process should be flexible to accommodate any major business changes and ensure that the service provider remains focused on the customer throughout the planning, implementation and ongoing management of service delivery. Wordcount: 496
14.File: A Guide to IT Service Strategy.docx.doc – Summary: And can IT in its current state, continue to support the business and these new initiatives or are there considerations to be made with regards to new/updated technology, resource requirements, conformance to governance and regulatory requirements etc. Wordcount: 4394
15.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
16.File: Supplier Manager.doc – Summary: Performs contract or SLA reviews at least annually, and ensures that all contracts are consistent with organizational requirements and standard terms and conditions wherever possible Wordcount: 436
17.File: Service Validation and Testing – Roles & Responsibilities.doc – Summary: The underlying concept to which Service Validation and Testing contributes is quality assurance � establishing that the Service Design and release will deliver a new or changed service or service offering that is fit for purpose and fit for use. Wordcount: 471
18.File: 01 Technical Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerance, units of measure, timing, display formats and organization, availability and capacity requirements, and any relevant agreements that may impact the service. Wordcount: 1088
19.File: 03 Service Enablers.doc – Summary: The benefit of mapping at this level is that it enables the service provider to clearly understand how changes in specific enablers will impact the individual objectives of the service and, thus, the business process, allowing them to ensure the enablers are aligned appropriately. Wordcount: 1838
20.File: 04 Service Agreements.doc – Summary: Cloud computing provides numerous examples of each: Amazon AWS and Google Apps maintain service-based catalogs because they have been able to calculate increasing levels of their services, while Salesforce and NetSuite lean toward customer-based catalogs because their enterprise solutions can be catered to meet the customer’s specific requirements. Wordcount: 1308
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Supporting Service.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Supporting Service toolkit:
1. Contains 20 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Supporting Service
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Supporting Service toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $117.54 Get it now for just $67.0 ! Save $50.54 (43%)

Unit Price: EUR 65.73
Total: EUR 65.73
Info plus 19% sales tax/VAT to EUR 65.73: EUR 12.49
EUR 78.22
Delivery: Download
File Size: Full version: 9 MB
Download Time: Full version
56k: ~21 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

Get More Information about Supporting Service Toolkit Download

Tags: service, supporting service toolkit, Service Design, service provider, Wordcount, Summary, Complete Supporting Service, Service Management Portfolios.doc, Technical Specification Template.doc, new service requirements, Service Management processes, Service Level Management, service provider organization, Service Design Package, Service Design Fact, Report service level, Service Design Package.doc, Service Level Management.doc, Service Agreements.doc, Business Continuity Management, Service Validation, Service approach, service levels, service provision, business process framework, service providers, problem management metrics, incident management report, Service Desk, Service Levels.doc, service delivery, Service Strategy.docx.doc, Supplier Management- Roles, List Price, service offering, services, Service Enablers.doc, major business changes, changed service, Free Returns, capacity requirements, Satisfaction Guarantee, standard terms, relevant agreements, �Organizational Readiness Assessment, organizational requirements, average resolution time, Fact Sheet.doc, Critical Success Factors

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