Tco Toolkit Features

By | September 22, 2016

Tco Toolkit FeaturesThe Tco Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Tco in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Tco by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Tco toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $165.0 Get it now for just $99.0 ! Save $66.0 (40%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Tco and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Tco approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Tco Toolkit Includes the following 30 resources:
1.File: 01 Understanding Data Analytics and Mining.ppt – Summary: The presentations found within the Toolkit provide education about the different facets of Data Warehousing and Data Analysis: they can be used for self-edification or as the foundation for presenting a case to different levels of the organization. Wordcount: 867
2.File: 02 Data Warehouse Development Process.doc – Summary: One simple way of identifying what data objects are of most concern in your organization is to identify the subject of any existing or potential lists in the organization, such as a client list, a supplier list, an employee list, etc. Wordcount: 4712
3.File: Business Plan.doc – Summary: If there is current expenditure in the P&L for activities which may become redundant or obsolete with the introduction of this new project, indicate the P&L expense code and the monthly amount. Wordcount: 1654
4.File: Data Warehousing_Product Information.docx – Summary: The Art of Service has designed this toolkit to introduce Data Warehousing and Analysis concepts, and provide you with the tools to successfully create a workable Data Warehousing and Analysis culture in your organization. Wordcount: 869
5.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
6.File: 01 Service Management Policy Template.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1109
7.File: 02 Service Management Plan.doc – Summary: It is necessary to identify the service management processes developed to support service delivery, their purposes, and how they relate to each other and the other components (policies, tools, and controls) of the service management system. Wordcount: 2056
8.File: 04 Service Management Process Definitions and Interfaces.doc – Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availability Wordcount: 3140
9.File: 06 Service Management Portfolios.doc – Summary: The business effectiveness of a service provider is largely dependent on the organization’s ability to obtain and managing information on a variety of subjects which can be used in marketing services, identify new service requirements, and improvements to services. Wordcount: 2042
10.File: 08 Service Definition.doc – Summary: They may find that their strength is in supporting a specific customer asset type, such as processes or financial assets; or they have greater competency in supporting all customer assets through a reporting service. Wordcount: 2654
11.File: 09 Service Options Template.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 1045
12.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
13.File: 12 Customer-Based SLA Template Example.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 2068
14.File: Building a Business Case.doc – Summary: For example, benefits like �improved customer satisfaction’ or �enhanced market image’ or �better employee morale’ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite �real’. Wordcount: 3630
15.File: The Evolving Service Catalog.docx – Summary: While we have presented real world commercial examples of wholesaler catalogs, there’s no reason that the same model cannot be used at the enterprise level or incorporated as a hybrid solution, ensuring that business applications customized for the enterprise can be identified and launched from an �application warehouse� on any compatible device. Wordcount: 3311
16.File: 01 Architecture Principles.doc – Summary: This document will provide a format for documenting an architecture principle which is suggested in TOGAF 9.1, as well as a list of common principles found across several enterprise architectures. Wordcount: 1715
17.File: 02 Architecture Description.doc – Summary: The intent of the customer template is to provide a structure and format that can be used repeatedly to provide a consistent and effective approach to creating deliverables with similar requirements. Wordcount: 1794
18.File: 03 Functional Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements and any relevant agreements that may impact on the service. Wordcount: 1966
19.File: 05 Functional Design.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding functional design of a service or system. Wordcount: 1865
20.File: 06 Technical Architecture.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding technical design of a service or system. Wordcount: 3120
21.File: 07 Interface Design Specification.doc – Summary: Detail the Interfaces used in this piece of software, how it works; for example, it takes data in delimited format, as well as configuration information from a configuration file, and generates the files required to load the data into the new system. Wordcount: 1946
22.File: 08 Detailed Design Template.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding a service or service component design. Wordcount: 1375
23.File: 09 Tool Requirements Template and Planner.doc – Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
24.File: 10 Resource Plan.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding resource management. Wordcount: 917
25.File: 11 Service Report Description Template.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Service Reports. Wordcount: 1034
26.File: 12 Service Review Template.doc – Summary: For instance, a service which is subject to a higher rate of change, exposed to a high number of risks, is newly implemented or changed may be considered unstable, or has had an historical record of not meeting service targets and should be reviewed more often. Wordcount: 1848
27.File: 13 Service Design Package Template.doc – Summary: This section presents a list of the operational requirements associated with the service will be required to perform, including supporting services, control, operations, monitoring, measuring, and reporting. Wordcount: 1340
28.File: 03 Telephone Skills Standards – Service Desk.doc – Summary: While performance measures like First Call Resolution may put considerable pressure on the Service Desk to contain all communications with the end-user to between the customer and the Service Desk, there are frequent times when incidents and service requests have to be referred or escalated to a subject matter expert outside the Service Desk. Wordcount: 2556
29.File: 05 Internal Job Application for Job.doc – Summary: This can often be discouraging to internal employees and decrease the appeal of internal applications because the candidate base can be much larger than with the previous approach: internal job applicants may determine that more qualified individuals can be found externally and it would be a waste of time to apply. Wordcount: 1476
30.File: 06 Job Candidate Evaluation.doc – Summary: Every IT department must deal with the management of human resources; often from a perspective not taken by non-IT departments: while human resource management for IT is not different from human resource management for non-IT, it has additional considerations to take into account. Wordcount: 1328
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Tco.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Tco toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Tco
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Tco toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $165.0 Get it now for just $99.0 ! Save $66.0 (40%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 3.5 MB
Download Time: Full version
56k: ~8 min.
DSL/Cable (1/8/16Mbit): <1 / <1 / <1 min.

Get More Information about Tco Toolkit Features

Tags: service, Wordcount, tco toolkit, Summary, service management, pertinent information, Complete Tco Toolkit, Service Management Policy, Service Management Process, Service Management Plan.doc, Service Management Portfolios.doc, SERVICE LEVEL MANAGEMENT, new service requirements, Service Options Template.doc, human resource management, service provider, service component design, Evolving Service Catalog.docx, Service Review Template.doc, Service Design Package, Service Report Description, Service Desk, organization, Data Warehousing, Tco approach, Understanding Data Analytics, Data Warehousing_Product Information.docx, Data Warehouse Development, workable Data Warehousing, List Price, service delivery, Service Definition.doc, Service Agreements.doc, service levels, service continuity, specific customer asset, Free Returns, service provision, Detailed Design Template.doc, Satisfaction Guarantee, Service Reports, Functional Specification Template.doc, Service Desk.doc, Interface Design Specification.doc, service requests, service targets, world commercial examples, �better employee morale, Tool Requirements Template, Customer-Based SLA Template

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