Technical Support Toolkit Howto

By | September 22, 2016

Technical Support Toolkit HowtoThe Technical Support Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Technical Support in your organization with 17 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Technical Support by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Technical Support toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $96.53 Get it now for just $56.95 ! Save $39.58 (41%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Technical Support and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Technical Support approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Technical Support Toolkit Includes the following 17 resources:
1.File: The Evolving Service Catalog.docx – Summary: While we have presented real world commercial examples of wholesaler catalogs, there’s no reason that the same model cannot be used at the enterprise level or incorporated as a hybrid solution, ensuring that business applications customized for the enterprise can be identified and launched from an �application warehouse� on any compatible device. Wordcount: 3311
2.File: Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
3.File: qap1.doc – Summary: The purpose of the XXX YYYY Quality Assurance Plan – is to function as a guide to facilitate the establishment of Quality Assurance (QA) activities within processes and procedures used to deliver products and services in support of a programmatic office desktop/LAN computer environment and other activities performed by the YYYY team. Wordcount: 3597
4.File: SOS_CMS2002.doc – Summary: This document is designed to provide software customers with detailed support information for a specific software application and Microsoft Windows Server 2003. Wordcount: 1053
5.File: Incident Management – Roles and Responsibilities.doc – Summary: Where a second-line group is used, there are often advantages of locating this group close to the Service Desk to aid with communications and to ease movement of staff between the groups, which may be helpful for training/awareness and during busy periods of staff shortages. Wordcount: 559
6.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
7.File: Service Acceptance Criteria.doc – Summary: Have all support arrangements been reviewed and revised � SLAs, SLRs, OLAs and contracts agreed, with documentation accepted by all teams (including suppliers, support teams, Supplier Management, development teams and application support)? Wordcount: 600
8.File: itscm v4.doc – Summary: The goal for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 723
9.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
10.File: Service Catalog 1.doc – Summary: If the user Department has not purchased the Desktop Support Package, the Department is required to provide Novell client licenses for each user machine that will access the data storage, and install the ACME IT configuration of this client. Wordcount: 4442
11.File: Service Catalog 2.doc – Summary: ACME IT personnel who provide this service will function as part of a development team and will be expected to provide work products as required by the development project and to complete their work as required by the project schedule. Wordcount: 7167
12.File: Template for Service Level Requirements.doc – Summary: 1000 users now,3000 users in 2 years Wordcount: 71
13.File: 01 Cloud Computing Development Process.doc – Summary: Some organizations may choose not to deploy internal cloud services, but this does not mean that internal designs are not required, especially if more than one cloud service is used to support a single business process. Wordcount: 6092
14.File: 01 Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
15.File: Gamification Ideas, Examples and Options_ 145 page paper.docx – Summary: If a user has checked-in to a venue on more days (meaning only one check-in per day qualifies for calculating mayorship) than anyone else in the past 60 days, the check-ins are valid under Foursquare’s time and distance protocols, and they have a profile photo, they will be crowned "Mayor" of that venue, until someone else earns the title by checking in more times than the previous mayor. Wordcount: 56615
16.File: Gamification Job Roles, Info and Example Job Requirements.doc – Summary: In addition to jobs created through employment growth, many job openings will result from the need to replace workers who move into managerial positions, transfer to other occupations, or leave the labor force. Wordcount: 6532
17.File: Problem Management Roles & Responsibilities.doc – Summary: Smaller organizations may not be able to justify a full-time resource for this role, and it can be combined with other roles in such cases, but it is essential that it not just be left to technical resources to perform. Wordcount: 269
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Technical Support.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Technical Support toolkit:
1. Contains 17 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Technical Support
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Technical Support toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $96.53 Get it now for just $56.95 ! Save $39.58 (41%)

Unit Price: EUR 55.87
Total: EUR 55.87
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File Size: Full version: 8.1 MB
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Tags: technical support, technical support toolkit, Business Continuity Management, Continuity Management process, Wordcount, overall Business Continuity, knowledge management, Summary, Technical Support approach, Complete Technical Support, Service Desk, cloud computing, detailed support information, Desktop Support Package, Evolving Service Catalog.docx, Service Design Fact, Service Acceptance Criteria.doc, business timescales, Service Level Requirements.doc, List Price, Free Returns, services facilities, Satisfaction Guarantee, world commercial examples, programmatic office desktop/LAN, Problem Management Roles, Microsoft Windows Server, Cloud Computing Development, XXX YYYY Quality, specific software application, single business process, internal cloud services, Known Error Record, Quality Assurance, Gamification Job Roles, Novell client licenses, Example Job Requirements.doc, support teams, application support, support arrangements, technical resources, required templates, ready-to-use resources, Supplier Management, Incident Management, business applications, ready-to-use templates, wide variety, industry experts, real benefits

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