Underpinning Contract Toolkit Free

By | September 22, 2016

Underpinning Contract Toolkit FreeThe Underpinning Contract Toolkit

This toolkit provides a wide variety of resources to boost your understanding and ability to manage Underpinning Contract in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Underpinning Contract by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Underpinning Contract toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $167.8 Get it now for just $99.0 ! Save $68.8 (41%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Underpinning Contract and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Underpinning Contract approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Underpinning Contract Toolkit Includes the following 30 resources:
1.File: Business Continuity Strategy.doc – Summary: This recovery options is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1630
2.File: Emergency Response Plan.doc – Summary: The below table provides an example of information that can be captured to create a summary of the Emergency Response plans for the Services listed in this document. Wordcount: 939
3.File: 07 Service Level Requirements Template.doc – Summary: The SLR document does not have to be in a lengthy written format and in fact it is more likely to be adopted if it is kept concise, with only salient details) Wordcount: 1155
4.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
5.File: 11 Service-Based SLA Template Example.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 2079
6.File: 12 Customer-Based SLA Template Example.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 2068
7.File: 04 Business Continuity Strategy.doc – Summary: This recovery option is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1972
8.File: Project Draft.doc – Summary: The purpose of this project is to implement IT Service Management processes and a supporting software tool to help enable IT&T align IT Services to the needs of the business in such a way that Ingeus can continue to meet the Key Priorities and Critical Success Factors as outlined in the Strategic Plan for 2004 � 2007. Wordcount: 2900
9.File: AVMG5800 Recovery Template.doc – Summary: Use this section to specify for this Service/application the combination of the complexity of facilities and the level of skills required in the people that will permit this service to stay operating, in the event of a failure. Wordcount: 1331
10.File: AVMG5900 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the IT Service and its components. Wordcount: 1298
11.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
12.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
13.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
14.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
15.File: slm v4.doc – Summary: To maintain and improve IT Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT Service achievements and instigation of actions to eradicate poor service – in line with business or Cost justification. Wordcount: 656
16.File: Factsheet Service Level Management v5.txt – Summary: To maintain and improve IT Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT HYPERLINK "javascript:void(0);" Service achievements and instigation of actions to eradicate poor service – in line with business or HYPERLINK "javascript:void(0);" Cost justification. Wordcount: 719
17.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
18.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
19.File: ITSCM3100 Emergency Response Plan.doc – Summary: The below table provides an example of information that can be captured to create a summary of the Emergency Response plans for the IT Services listed in this document. Wordcount: 973
20.File: ITSCM2800 Risk Assessment Template.doc – Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 889
21.File: ITSCM3300 Vital Records Template.doc – Summary: The first part of the plan is a description of records that are vital to continued operation or for the protection of legal and financial rights of the organisation. Wordcount: 779
22.File: SECMT1800 Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1282
23.File: SECMT2100 Security Management Powerpoint.ppt – Summary: “new” applications (e.g. internet) run the risk, under the influence of short “time to market” and desired low development costs, of being not capable of “intrusion detection” Wordcount: 1129
24.File: Roles and Responsibilities of Service Catalogue Management (SCM).doc – Summary: Ensuring that all changes are assessed for their impact on service levels, including SLA’s, OLA’s and underpinning contracts, including attendance at Change Advisory Board meetings � if appropriate Wordcount: 375
25.File: SLM1800 SLM Process Manager.doc – Summary: The Service Level Manager must be able to communicate with people at all levels of the organization; this is one contributing factor that also will require a high degree of understanding of human emotion and resistance. Wordcount: 493
26.File: SLM2000 Underpinning Contracts.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND AN EXTERNAL PROVIDER (THIRD PARTY) OF IT SERVICES. Wordcount: 621
27.File: SLM2200 Service Catalog.doc – Summary: <
28.File: SLM2400 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Service Level Management process. Wordcount: 676
29.File: SLM2500 Service Level Management Powerpoint.ppt – Summary: Establish ground rules for working together In this critical, but often overlooked, step the SLA developers (those assigned to negotiate the SLA) focus not on the agreement, but on the process by which they will work together to create the agreement.�Wordcount: 1917
30.File: Information Security Management Presentation.ppt – Summary: Lack of commitment from the business to the ISM processes and procedures Wordcount: 956
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Underpinning Contract.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Underpinning Contract toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Underpinning Contract
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Underpinning Contract toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $167.8 Get it now for just $99.0 ! Save $68.8 (41%)

Unit Price: EUR 97.12
Total: EUR 97.12
Info plus 19% sales tax/VAT to EUR 97.12: EUR 18.45
EUR 115.57
Delivery: Download
File Size: Full version: 10.3 MB
Download Time: Full version
56k: ~24 min.
DSL/Cable (1/8/16Mbit): ~1 / <1 / <1 min.

Get More Information about Underpinning Contract Toolkit Free

Tags: underpinning contract toolkit, service level management, summary, Wordcount, level management process, Business Continuity Strategy.doc, Underpinning Contract approach, MANAGEMENT PROCESS OWNER, Emergency Response Plan.doc, Complete Underpinning Contract, Service Management processes, SLA Template Example.doc, Service Level Requirements, Service Catalogue Management, Report service level, Factsheet Service Level, Service Level Manager, service agreement, Service Design Fact, Service Improvement Program, service levels, Security Service Requirement.doc, Business Continuity Management, Service quality, poor service, Service achievements, business processes, Level Management Powerpoint.ppt, business requirements C., business requirement B., problem management metrics, Underpinning Contracts.doc, incident management report, Information Security Management, Security Management Powerpoint.ppt, Service Organization, Service Agreements.doc, service provider, List Price, service provision, immediate restoration, Service-Based SLA Template, Customer-Based SLA Template, Operational Level Agreements, Free Returns, new business, Service Levels.doc, Service Desk, Satisfaction Guarantee, lengthy written format

image_pdf
Category: Uncategorized

Leave a Reply

Your email address will not be published. Required fields are marked *

Related products

  • Middleware Toolkit Review (0)
    The Middleware Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Middleware in your […]
  • Service Contract Toolkit Review (0)
    The Service Contract Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Contract […]
  • Contract Toolkit Review (0)
    The Contract Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to implement Contract in your […]
  • Verification Toolkit Features (0)
    The Verification Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Verification in your […]
  • Wip Toolkit Free (0)
    The Wip Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Wip in your organization with […]
  • Transfer Cost Toolkit Key Information (0)
    The Transfer Cost Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Transfer Cost in your […]
  • Vulnerability Toolkit Alternative (0)
    The Vulnerability Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Vulnerability in your […]
  • Value Investment Toolkit Free (0)
    The Value On Investment Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Value On […]
  • Workaround Toolkit Download (0)
    The Workaround Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Workaround in your […]
  • Transition Toolkit Key Information (0)
    The Transition Toolkit This toolkit provides a wide variety of resources to boost your understanding and ability to manage Transition in your […]